An In-Depth Analysis of Performance Benchmarking and Cost-Based Supplier Evaluation in Purchasing

A case study on supplier evaluation using benchmarking and cost analysis.

Benjamin Fisher
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An In-Depth Analysis of Performance Benchmarking and Cost-BasedSupplier Evaluation in Purchasing1.What are the three types of performance benchmarking? Which type is mostcommonly used by the purchasing function?Benchmarking is the process ofcomparing one’s business processes and performance metricsto industry bests or best practices from other companies. Dimensions measured are quality,time and cost. In the process of best practice benchmarking, management identifies best firmsin their industry or in another industry where similar processes exist and compares results andprocesses of the targets to one’s own results and processes. In this way, they learn how welltargets perform and business processes which explain why these firms are successful.Performance benchmarking allows initiator firm to assess their competitive position bycomparing products and services with those of target firms. Corporate benchmarking hasmoved beyond product-oriented comparisons to include comparisons of process with those ofcompetitors.There are two primary types of benchmarking:Internal benchmarking: comparison of practices and performance between teams,individuals or groups within an organizationExternal benchmarking: comparison of organizational performance to industry peersor across industriesThese can be further distilled as follows:Process Benchmarking:Demonstrate how top performing companies accomplish thespecific process in question. Such benchmarking is collected via research,surveys/interviews, and site visits. By identifying how others perform the samefunctional task or objective, people gain insight and ideas they may not otherwiseachieve. Such information affirms and supports decision-making by executives.Performance Metrics:“Performance metrics” give numerical standard against whicha client’s own processes can be compared. These metrics are usually determined via adetailed and carefully analyzed survey or interviews. Clients can then identifyperformance gaps, prioritize action items, and then conduct follow-on studies todetermine methods of improvement.Strategic Benchmarking:Identify the fundamental lessons and winning strategiesthat have enabled high performing companies to be successful in their marketplaces.Strategic benchmarking examines how companies compete and is ideal forcorporations with a long-term perspective.Benchmarking is #1 most used global management tool, yet most companies fail touse benchmarking to their full advantage.Benchmarking can be internal (comparing performance between different groups or teamswithin an organization) or external (comparing performance with companies in a specificindustry or across industries). Within these broader categories, there are three specifictypes of benchmarking: 1) Process benchmarking, 2) Performance benchmarking and 3)Strategic benchmarking. These can be further detailed as follows:

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