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BUS 600: Management Communications with Technology Tools Ashford University

Study on technology-driven communication in business management.

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    Running Head: COMMUNICATING KNOWLEDGE 1 Communicating Knowledge about Communication Kerry Vault BUS 600: Management Communications with Technology Tools Professor Barbara - Leigh Tonelli Ashford University April 6, 2015 Based on the provided essay on communication, how can understanding cultural differences and managing interpersonal communication barriers improve communication in a business environment? In your response, include at least two examples that demonstrate how effective communication can either mitigate or worsen potential conflicts. Additionally, discuss how feedback plays a critical role in ensuring successful communication across different contexts. Your answer should be between 500 - 600 words.

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    COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 2 Introduction Communication begins with the premise of delivering a message from one party to another, the decoding of that message to properly understand the intent, and employing sufficient feedback to complete the process and aid in improving future communications. In a business setting, there are many factors that contribute to effective communication, among them are avoiding barriers, remaining professional, and avoiding highly emotional settings. Specific forms of communication include interpersonal communication and group communication, with each having its own set of guidelines and outcome potential. With interpersonal communication, the outcome is for both parties to feel empathy for the other, while group communication is more often geared toward alerting others of instructions and progress toward a goal. Often, communication is necessary with people from other countries and cultures, and the ability to realize the differences and adjust accordingly is crucial for management communication in foreign settings. Without these adjustments, the chance of encountering conflict is high, and the resolution of conflict is critical to any effective communication process. Communication is possible through many facets, including verbal, non - verbal, and written communication – which all have their own specific nuances and guidelines for managers to follow. Importantly, public engagement is one of the many factors that are required in presenting visual written materials to an audience, requiring the speaker to know the audience and interact with them accordingly. With all of the various factors affecting communication, it is critical for a manager to continuously learn proper methods and tools to become – and remain – an effective communicator . B y knowing the audience , knowing the message, and requiring feedback, a communicator is in constant growth - employing checks and balances to improve communication.

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    COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 3 Effective Communication Communication is an important factor that can determine how well, or poorly, an interaction between two parties will be. In fact, the very basis of good communication stems from how well the speaker and listener know each other – or in the very least, the message content that is being produced. For example, Baack (2012) states that many obstacles occur during communication, and only by overcoming those barriers will communication be successful. This is especially important in a business setting , which more often demands clear, concise, and professional communication to ensure an efficient environment. Most often, this communication environment is also required to be managed in a fashion that is effective – preventing unnecessary misrepresentation of meaning or miscommunication of intent. Effective communication requires minimization of communication barriers, which can include transmission barriers, individual differences, or situational factors - all of which require the sender to determine the best course of action before communicating. Once the barriers have been overcome, the sender of the message should be expecting feedback from the audience to ensure the message is communicated properly. This is one step in the three - part process of encoding, decoding, and feedback that is necessar y to create effective communication. A common mistake that can easily be avoided through proper communication techniques is the lack of requiring feedback when communicating a message. For example, my boss told me that we were having dinner with prospective clients, and to dress appropriately. What he failed to mention was that we were eating at an upscale establishment where coats and ties were required, and I failed to provide feedback to him requesting the definition of dressing appropriately. This simple lack of circular communication caused an embarrassing situation for all of us, and could have been avoided if my boss encoded the message properly – knowing I didn’t have the same

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    COMMUNICATING KNOWLEDGE THROUGH COMMUNICATION 4 idea about appropriate dress as he did – and if I would have decoded the message, knowing that my experience in business attire was lacking compared to his. The norm in business communication typically involves professional, courteous, and succinct messages being delivered to the appropriate personnel – in an appropriate manner. This involves the knowledge of the audience, how to empathize with them, and even how to remain objective in the event the speaker and audience don’t care for each other. Additionally, the speaker and audience should be cognizant of any emotional barriers that exist – recognizing that highly emotional conversations can present significant challenges with proper communication. According to a video about how to properly deal with conflict, the message in Managing Conflict Resolution (n.d.), recommends using calm yet assertive energy – as opposed to highly energized aggressive tones - to accomplish clear messages. In a business setting the expectation is to avoid any negatively emotional interactions, relying more on calm and professional settings for communication. One specific instance in my career led to an emotionally charged encounter where I felt ganged up against and put into a corner, raising my emotional status to highly agitated – and finally having an outburst in a conference room . Since anger is an emotion that tends to cloud judgment and lead to things being said that weren’t intentional (Baack, 2012), I can look back on that situation and realize that I should have been aware of my emotions and adj usted my communication style accordingly. Not only did the short - term affects of my outburst create a negative viewpoint of my professionalism, the long term affects included the memory of this outburst in the mind of management when I had my employee appraisal. This instance helped me, however, once I became a manager and was responsible for creating an environment to deny emotionally charged communication.

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