Our Refund Policy outlines the terms and conditions for requesting refunds for our services and subscriptions. We strive to ensure fair and transparent processes for all our users.

Transparent Process
Our refund process is clear and straightforward. We provide detailed information about eligibility and timeframes.
Fair Policies
We maintain fair policies regarding point-based purchases, with clear guidelines on what can and cannot be refunded.
Customer Support
Our dedicated support team is available to assist with any questions or concerns about refunds within 7 days of transaction.

1. Point-Based Purchases

Points can be purchased at a rate of 1 USD = 10 points. In some cases, promotional bonus points may be included with a purchase. Refunds for unused purchased points may be considered on a case-by-case basis, provided no transactions have been made using those points. However, only base points are refundable, and bonus points cannot be refunded.

For example:

A purchase of $25 provides 250 base points + 25 bonus points (total: 275 points).
If a refund is approved, only the 250 base points will be refunded, while the 25 bonus points will not be included.

2. Earning and Using Points

Students can earn points by sharing their notes with the CramX community. Earned points can then be used to access other study materials or AI-powered study tools.

3. Use of Points for AI Tools

Points can also be used for AI-powered tools such as CramX Writer, plagiarism checking, originality detection, and writing improvements. Since AI actions vary in point consumption based on usage, points used for AI actions cannot be refunded. This includes but is not limited to:

Plagiarism checking
Originality detection
Writing improvement features

Please review point consumption carefully before initiating AI-based actions.

4. Notes Access via Points

All notes access on CramX is facilitated through points, which users can earn or purchase. Point-based transactions are generally non-refundable, except under the following conditions:

The accessed notes are significantly different from their preview and description.
The notes are corrupted or unreadable, and the issue cannot be resolved.
There is a duplicate transaction due to a technical error.

If you believe you qualify for a refund, you must submit a refund request within 7 days of accessing the notes by emailing our support team at support@cramx.ai. Please provide details and relevant evidence.

5. How to Request a Refund

To request a refund, follow these steps:

Email our support team at support@cramx.ai within 7 days of the transaction.
Provide your account details and the transaction ID.
Explain the reason for your refund request and attach any necessary evidence (e.g., screenshots, corrupted file proof, etc.).
Our team will review your request and respond within 5-7 business days.
If approved, refunds will be processed back to the original payment method within 7-10 business days.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

Used points for AI actions such as plagiarism checking, originality detection, and writing improvement.
Notes accessed that match the provided preview and description.
Bonus points received from promotions.
Requests made after 7 days from the transaction date.
Chargebacks filed without first contacting CramX support.
Fraudulent claims or misuse of the refund policy.

7. Chargebacks and Disputes

If a chargeback is filed through your bank or payment provider, your CramX account may be suspended or restricted. To resolve disputes, we encourage you to contact our support team before initiating a chargeback.

8. Cancellation of Transactions by CramX

CramX reserves the right to cancel transactions or restrict access to content if:

Fraudulent or unauthorized activity is detected.
The notes violate CramX's content policies.

In such cases, a full refund may be issued at our discretion.

9. Legal Basis & Compliance

This policy is designed in accordance with relevant consumer protection regulations, including GDPR, CCPA, and other applicable laws regarding digital goods and services.

10. Force Majeure Clause

CramX is not responsible for service disruptions due to force majeure events, including but not limited to natural disasters, cyberattacks, system outages, or other circumstances beyond our control.

11. Abuse Prevention

CramX reserves the right to deny refunds or restrict accounts if:

A user repeatedly requests refunds in a manner that suggests abuse.
A user attempts to manipulate the system for financial gain.
A refund request is found to be fraudulent.

12. Currency & Transaction Fees

Refunds will be issued in the original payment currency. Any fluctuations in exchange rates or processing fees will not be covered by CramX.

13. Data Retention & Account Status

Upon refund approval, any points, purchases, or content associated with the refund may be revoked. CramX reserves the right to limit or suspend account access if necessary.

14. Changes to This Policy

We may update this Refund and Cancellation Policy at any time. Continued use of our services after changes take effect constitutes acceptance of the revised policy.