Help center
How can we help?
Quick answers about your account, points, documents and billing. Can’t find what you need? We’re a message away.
Getting started
New to CramX? Start here.
How do I create an account?
Choose Start free and sign up with your email and a password, or continue with Google. New accounts get 50 points to try any AI tool.
How do I reset my password?
On the sign-in page choose Forgot password, enter the email you signed up with, and follow the link we send you.
How do I find study documents?
Search from the top of any page, or browse the study library by subject, university or textbook. Every document has a free preview so you can check it before unlocking it.
What kinds of documents are in the library?
Lecture and class notes, study guides, exam guides, textbook guides and course material shared by students.
Courses and study planner
Set up courses, topics, assignments and exams.
How do I add a course?
In your dashboard, choose Add course. Upload your syllabus and CramX pulls out the topics, assignments and exam dates, or enter the details yourself.
My university or course isn’t listed. What do I do?
Below the search box choose “University not listed?” or “Course not listed?”, type the name and save. It is added and selected for you.
Can I edit a course after creating it?
Yes. Add or remove topics and update assignments and exam dates at any time from the course page.
How is my progress tracked?
Progress comes from the topics you complete, the assignments you submit and how you do in flashcard reviews and practice tests. Each course shows your readiness by topic.
Can I add documents to a course?
Yes. Documents you upload or unlock can be linked to a course so they appear in that course’s workspace next to its flashcards, tests and chats.
Points and AI tools
How points work and what each tool costs.
What are points?
Points are pay-as-you-go credits for the AI tools and for unlocking paid library documents. Every account starts with 50, bought points never expire, and each tool shows its cost before you use it.
How many points does each tool use?
Flashcards: 5 to 15 points a deck, by size. Document Chat: 5 points to start a chat. Test Prep: 15 points a study plan. Plagiarism or AI check: 10 points. AI Writer: 3 points per 100 words written. Premium removes these costs.
What does Premium include?
Unlimited use of every AI tool, bonus points with each renewal and a number of free library documents each billing period. See the pricing page for current plans.
Are AI answers always right?
Usually, but not always. Every solution shows its steps and document chat answers come from your file, so you can check the reasoning. Compare anything important with your notes or ask your instructor.
Sharing and unlocking documents
Unlock, download and share study material.
How do I unlock a document?
Open the document and choose Unlock. The price in points is shown first; if you don’t have enough points you can buy more in the same step.
Where do I find documents I’ve unlocked?
They stay in your dashboard under your documents, and you can open them any time or link them to a course.
Can I share documents I unlocked?
No. Unlocked documents are for your personal use; see the Terms of Service for details.
Can I earn points by sharing my own notes?
Yes. Upload the document to one of your courses and choose Share on its card. Once our team approves it, it appears in the library and points are added to your account.
How are documents reviewed?
Shared documents are reviewed before they are published, and only approved documents appear in the library. If something looks wrong, report it and we’ll look into it.
Payments and billing
Purchases, subscriptions and refunds.
Are payments secure?
Yes. Card payments are handled by our payment provider over an encrypted connection; CramX never sees or stores your full card number.
How do I update my payment method?
Go to Settings and open Payment methods.
How do I cancel my subscription?
Open your subscription page and choose Cancel plan. You keep Premium until the end of the billing period you paid for.
Can I get a refund?
Unlocked documents can’t be returned, but if a document isn’t what it claims to be, file a complaint and we’ll review it. Subscription and points refunds follow our refund policy.
Account and privacy
Profile, security and your data.
How do I change my password?
Go to Settings, open Security and choose Change password.
How do I update my profile?
Go to Settings and open Profile to change your name, photo and other details, then save.
Can I delete my account?
Yes. Go to Settings, open Profile and choose Delete account. This removes your account and can’t be undone.
Is my work private?
Your uploads, courses and study material are private to your account unless you choose to share a document to the library. We never sell your content. See the Privacy Policy for details.
Still need help?
Send the team a message and we’ll get back to you, usually within one business day.

