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Getting Started
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Frequently Asked Questions
Common Questions
Find answers to common questions about CramX
How do I create an account?
Students and sellers can sign up by clicking the "Sign Up" button on the homepage and providing basic details like email and password. You can sign up easily with your Google, Twitter or Facebook accounts as well. Sellers can sign up similarly and upload your first document to initiate your seller account.
How can I reset my password?
Click the "Forgot Password" link on the login page. Enter your registered email, and we'll send a password reset link instantly.
How do I browse and search for documents?
Use the search bar on the homepage or the header on any page to find specific documents with title, content or categories like your course name or university. You can filter results by subject, category, course, university, and document type for more tailored results.
Can I upload documents to earn points?
Yes! Students can share their documents by clicking on the "Earn Now" button on the top right corner of any page. You will need to provide relevant details and follow the upload process for approval. Once approved, you earn points when other students access your documents.
What documents can I get here?
We provide curated and verified content for empowering higher education including exam guides, textbook guides, study notes, class notes, solved certification exams and more.
What types of documents can I upload or purchase?
Sellers can upload study materials, exam guides, textbooks, and class notes. Students can purchase documents related to various academic subjects, certification exams and university courses.
Can I preview documents before purchasing?
Yes, every single document offers a limited preview of its content. Kindly go through the entire sample to ensure this is what you need before you buy.
How do I download a document I purchased?
The full document will become viewable and downloadable as soon as the payment is completed and a copy of the download link shall be sent to your registered email as well. You can download any document you have previously purchased from your account dashboard under "My Documents" section as well.
Can I share the documents I purchase?
Documents purchased are for personal use only. Please review the terms and conditions for any sharing restrictions.
How do I ensure the quality of documents?
All documents undergo a rigorous review process before being published. Our team of experts only approve qualified, unique and useful material on the website to ensure your satisfaction.
How do I track my uploaded documents?
Sellers can check the status of their documents in their dashboard, where the approval, pending, or published status will be visible.
How do I unlock community documents?
Students can buy points and use them to unlock community documents. Points can be purchased through our Secured Payment Gateway available at checkout.
When will I receive points for sharing documents?
You receive points instantly when you share a document and it gets approved. Points are automatically credited to your account and can be used immediately to unlock other community documents.
How can I update my payment details?
You can update your payment information in your account settings under the "Payment Methods" section.
Are payments secure?
Yes, we only use encrypted payment gateways to ensure secure transactions for both students and sellers. None of your payment information is processed by the Website or any other parties involved. The payment gateway processes your encrypted information securely.
Can I get a refund for a document?
Once documents are shared and unlocked, they cannot be undone. However, if you have issues with a specific document, you can fill in a complaint form at /legal/file-complaint to request removal of that document.
How do I change my password?
To change your password, go to Account Settings > Security. Click "Change Password", enter your current password and your new password twice to confirm. Make sure to use a strong password!
How do I update my profile information?
Navigate to Account Settings > Profile. Here you can update your name, profile picture, bio, and other information. Don't forget to click "Save Changes" when you're done.
Is my personal information safe?
We use State-of-The-Art encryption technology to protect your personal and financial data. Your privacy is a top priority.
How is my payment information stored?
Payment details are processed through secure third-party gateways and are not stored on our servers.
Can I delete my account?
Yes, if you wish to delete your account, you can request account removal through your account settings.
Will my documents be protected from theft or plagiarism?
Sellers retain ownership of their documents. We employ measures to detect and prevent unauthorized distribution.
How do you protect against fraudulent activities?
We use advanced security protocols to detect suspicious activities. If you notice any issues with your account, please contact our 24/7 live chat support immediately.
How do I create a new course?
Click the "Add New Course" button in your Study Planner. You can either upload your syllabus for AI-powered planning or create manually by entering course details, topics, assignments, and exams.
What if my university is not listed?
If your university is not in the list, click "University not listed? Add new university" below the search box. Enter your university name and click Save. It will be automatically selected and added to the database.
What if my course is not listed?
After selecting your university, if your course is not found, click "Course not listed? Add new course" below the search box. Enter your course name and click Save to add it to the database.
Can I upload my syllabus to create a course?
Yes! When creating a new course, choose "Upload Syllabus" and our AI will automatically extract course details, topics, assignments, and exam dates from your syllabus PDF or document.
How do I manage my study plan?
Navigate to the Study Planner from your dashboard. You can view your courses, track progress, manage topics, assignments, and exams. Use the Today view to see your daily tasks and upcoming deadlines.
Can I edit course details after creation?
Yes, you can edit course information, add or remove topics, update assignments and exam dates at any time from your course detail page.
How do I track my course progress?
Your course progress is automatically calculated based on completed topics, submitted assignments, and mastered content. View your overall progress on the course card and detailed breakdown in the course detail page.
What is the AI Writer feature?
The AI Writer helps you create academic papers, essays, and assignments. Access it from your course workplace to generate content based on your course materials and requirements.
How do flashcards work in the Study Planner?
Create flashcard decks from your course documents or topics. Use spaced repetition to study effectively. Access flashcards from the workplace section of any course.
Can I link documents to my courses?
Yes! When you purchase or upload documents, you can link them to specific courses. These documents will appear in your course workplace for easy access and study.
Still need help?
Can't find what you're looking for?
Our support team is here to help. Contact us and we'll get back to you as soon as possible.