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Liberty University BUSI 311 Quiz 2 Complete Solutions Correct Answers Key

A complete Quiz 2 solution for BUSI 311, covering essential business topics.

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    Liberty University BUSI 311 quiz 2 complete solutions correct answers key 6 different versions Question 1 Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in another's shoes"? Question 2 Which theory places its attention on the leader's style and the work situation but also recognize the importance of setting goals for employees? Question 3 Which of the following is not one of the four steps in Action Inquiry? Question 4 Which of the following is not identified as a category of systematic biases that limits one's ability to accurately think about a situation? Question 5 Which is a challenge of key healthcare leadership? Question 6 What is (are) the focus area(s) for healthcare leadership ethics? Question 7 Extrinsic theories of motivation include Question 8 Find a leadership theory that correctly matches the stated leadership focus. Question 9 Which of the following competencies is more leadership oriented than management oriented? Question 10 Which of the following statements best describes how individuals perceive information? Question 11 Which is a barrier of key healthcare leadership? Question 12 Which of the following is a cognitive obstacle to communication in organizations? Question 13 The identification phase of problem solving involves Question 14 Find an incorrect statement about leadership in today's healthcare industry. Question 15 Which of the following is an important organizational behavior issue for healthcare managers? Question 16 _______ are mental shortcuts in judgment and decision making. Question 17 A physician who believes a medical error occurred due to _______ may be making a

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    fundamental attribution error. Question 18 The healthcare leader who is concerned about the future, as well as today's business, must Question 19 Self actualization needs focus on Question 20 Engaged health care workers demonstrate the following characteristics Question 21 ______ are abstractions of reality that explain how things work. Question 22 This generation values education, training and growth opportunities, flexibility, and is considered risk averse. Question 23 Choose an inappropriate key leadership protocols. Question 24 Managers interested in revitalizing employees focus on getting them to Question 25 Which of the following is not a proven strategy for reducing thinking errors in the workplace? Question 26 Which is a leader development rather than a leadership development? Question 27 Which of the following is not a major challenge for healthcare managers today? Question 28 According to the text, managers contribute to organizational learning by Question 29 Which is an incorrect statement about the future of the healthcare field? Question 30 Acquired needs resulting from life experiences focus on

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    Question 1 Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in another's shoes"? Selected Answer: B. Empathy Question 2 Which theory places its attention on the leader's style and the work situation but also recognize the importance of setting goals for employees? Selected Answer: A. Path Goal Theory of leadership Question 3 Which of the following is not one of the four steps in Action Inquiry? Selected Answer: E. Reasoning Question 4 Which of the following is not identified as a category of systematic biases that limits one's ability to accurately think about a situation? Selected Answer: C. Requesting information on/about another person's beliefs and assumptions Question 5 Which is a challenge of key healthcare leadership? Selected Answer: C. Physicians Question 6 What is (are) the focus area(s) for healthcare leadership ethics? Selected Answer: D. A and B Question 7 Extrinsic theories of motivation include Selected Answer: D. None of the above Question 8 Find a leadership theory that correctly matches the stated leadership focus. Selected Answer: B. Leader Member Exchange Theory of leadership: Interactions between leader and subordinate Question 9 Which of the following competencies is more leadership oriented than management oriented? Selected Answer: A. Determining strategies for the future Question 10 Which of the following statements best describes how individuals perceive information?

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    Selected Answer: C. Because humans only absorb part of the information they perceive, their actions are based on incomplete knowledge. Question 11 Which is a barrier of key healthcare leadership? Selected Answer: B. New technology Question 12 Which of the following is a cognitive obstacle to communication in organizations? Selected Answer: C. Status differences between sender and receiver (X) Question 13 The identification phase of problem solving involves Selected Answer: D. Identifying causes of problems and generating solutions Question 14 Find an incorrect statement about leadership in today's healthcare industry. Selected Answer: A. Many clinicians have the management training which would help them in their new roles. Question 15 Which of the following is an important organizational behavior issue for healthcare managers? Selected Answer: C. Professional autonomy of physicians Question 16 _______ are mental shortcuts in judgment and decision making. Selected Answer: C. Heuristics Question 17 A physician who believes a medical error occurred due to _______ may be making a fundamental attribution error. Selected Answer: A. A negligent nurse Question 18 The healthcare leader who is concerned about the future, as well as today's business, must Selected Answer: A. continuously reassess how he/she fits in the organization Question 19 Self actualization needs focus on Selected Answer: B. Higher level needs Question 20 Engaged health care workers demonstrate the following characteristics

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    Selected Answer: D. All of the above Question 21 ______ are abstractions of reality that explain how things work. Selected Answer: C. Mental models Question 22 This generation values education, training and growth opportunities, flexibility, and is considered risk averse. Selected Answer: C. Generation X Question 23 Choose an inappropriate key leadership protocols. Selected Answer: D. Perfectionism Question 24 Managers interested in revitalizing employees focus on getting them to Selected Answer: D. All of the above Question 25 Which of the following is not a proven strategy for reducing thinking errors in the workplace? Selected Answer: E. Management memos and policies Question 26 Which is a leader development rather than a leadership development? Selected Answer: C. The leader in collaboration with the superior Question 27 Which of the following is not a major challenge for healthcare managers today? Selected Answer: A. Labor surpluses Question 28 According to the text, managers contribute to organizational learning by Selected Answer: E. Helping individuals and members change their perceptions and mental models Question 29 Which is an incorrect statement about the future of the healthcare field? Selected Answer: A. The recently enacted Patient Protection and Affordable Care for America Act will provide full health care reform. Question 30 Acquired needs resulting from life experiences focus on

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    Selected Answer: C. Affiliation 1. Prior to entering the exam room for the first patient visit/evaluation, it is important to: a. Have prescription from the patient's primary care physician. b. Have the patient's diagnosis. c. Have the patient's insurance information 2. The Initial Evaluation in an O&P facility is an universal encounter and is always the same from patient to patient False 3. Patient expectations include a. Activities of daily living b. Work related requirements c. Social related environment 4. The practitioner physical evaluation should include: a. Range of Motion b. Manual Muscle Testing c. Condition of the skin d. Skeletal, muscular, or neurological problems 5. In determining intervention it is important to know if the device is worn or broken, still provides appropriate comfort, function, and cosmesis in an effort to determine if the device has reached its "lifetime use" true 6. Medicare guidelines specify replacement of an O&P device every 5 years and/or when medically necessary and justified by report

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    true? 7. The patient must initially present with a generic prescription (eg. "Left BK Prosthesis" or "Eval/Consult BK Prosthesis"), but must be followed up with an itemized prescription which includes Diagnosis, ICD - 9 code, all L - codes with modifiers and descriptions, and physicians's name, address, NPI#, and signature. False? 8. If a patient has both Medicare and Medical (Medicaid), your facility will be paid at 100% of Medicare Allowable rate. Tor F?? ... 10. Which is NOT true regarding an ABN - Advanced Beneficiary Notice:a. ?? A notice of non - coverage by Medicare b. Notifies beneficiary of liability for payment c. Protects provider from liability d. Ensures patient responsibility even if unsigned by patient. External domains of health care management include all of the following community demographics/needs, licensure, accreditation, regulations, stakeholders demands, competitors, medicare and Medicaid, managed care organizations/insurers -- The external domain refers to the influences, resources, and activities that exist outside the boundary of the organization but that significantly affect the organization The main difference between direct care and non - direct care settings is • Direct care settings: provide care directly to a patient, resident or client who seeks services from the organization.

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    • Non - direct care settings: not directly involved in providing care to persons needing health services; support the care of individuals through products and service made available to direct care settings. Provision of care Team management means? ... This competency enables a manager to communicate with and work well with other individuals. Interpersonal This competency involves the ability to critically analyze and solve complex problems Conceptual This function requires the manager to set a direction and determine what needs to be accomplished Planning From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel Coaching style Which of the following competencies is more leadership oriented than management oriented? Determining strategies for the future Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social awareness skill, putting yourself in another's shoes"? Empathy Which statement is true about Followership?

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    it should be recognized as a necessary component for an effective leader Which theory places its attention on the leader's style and the work situation but also recognize the importance of setting goals for employees? Path - Goal Theory of leadership Which is a challenge of key healthcare leadership? Physicians All employees are motivated by money false Avoidance learning is often referred to as positive reinforcement. false Extrinsic theories of motivation include: extrinsic - represents the removal of positive rewards for undesirable behaviors Extrinsic Rewards: money, benefits, flexible schedules, job responsibilities, promotions, status change, supervision, praise/feedback, strong leader, inspirational people, nurturing organizational culture Engaged health care workers demonstrate the following characteristics - Are move productive - More focused on patient care and treatment - Are safer - Are loyal to their emplyers - Model positive behaviors of management - Witness greater profitability for a provider than a disengaged employee

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    This generation values education, training and growth opportunities, flexibility, and is considered risk averse. gen. X This generation is image conscious, team - oriented, values instant gratification, and is achievement - oriented. Millennials Which of the following is considered to be a good motivational strategy? Tailor rewards Satisfaction progression refers to the interplay up and down Maslow's continuum of needs. false The O&P Alliance is built upon three consensus priorities: Quality of care and practitioner qualifications, O&P coverage and reimbursements, O&P education and research Two major functions of the American Board for Certification (ABC): Practitioner Certification, Facility Accreditation . If a patient with an AFO on one side has started to develop foot ulcers on the sound side, what is the appropriate action (under the Code of Professional Responsibility)? Notify the physician as soon as possible . If a trans tibial patient came in with a worn out SACH foot 1 year after delivery of the prosthesis, what is allowed under the Code of Professional Responsibility? Replace the SACH foot without a prescription

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    In Formulation of the Treatment Plan, a practitioner would design an intervention by carrying out the following: ??? ... . In the Assessment domain the ABC Scope of Practice, the practitioner would not evaluate _____________. Gait training Modification of the model, tracing, or CAD data is part of which domain of the ABC Scope of Practice? Implementation of the treatment plan If you observed an ABC certified technician in a local scoliosis clinic, who repeatedly stated to the orthopedic physician and physical therapist that they were "ABC certified" what would be the proper action to take?> ... Participation in continuing education is part of what domain of the ABC Scope of Practice? Promotion of competency and enhancement of the O&P profession Rehabilitation teams serving the needs of O&P patients most often consist of: Physician, O&P Practitioner, Physical Therapist _______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control Six Sigma Tame problems can be ______; wicked problems are _______. Defined; difficult to define and hard to resolve

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    Which aspect of quality does CQI focus upon to improve quality? Process The Institute of Medicine (IOM) defined disability as the interaction between impairments and functional limitations and the surrounding environment; this model is considered a: social model . Research methods have been developed to appraise, describe, and compare the relative value of health services; these methods are called Cost effectivieness analyis As ICF developed as the newest model of disability, what concept was defined as the ultimate goal of rehabilitation? Participation Name a performance based outcome measure commonly used to evaluate lower limb O&P interventions L - test The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition? They should provide value consistent with the cost structure of the health care organization The Baldrige Award feature 9 criteria arranged in a struture - process - outcome framework. Which of the following is NOT a strutural aspect of quality in the Baldrige Award Criteria staff focus

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    By placing the capacity aspects of disability on a continuum with health, which disability model makes it possible to measure health and disability with the same domains of functioning? ICF A Theory Y manager would believe the following about employee behavior Most employees seek the opportunity to contribute to the organization Participation in the VHA Medical Team Training program was associated with A lower surgical mortality rate . Whatever the quality improvement approach, what key concept(s) is/are common between each approach?? ... The key goal in EBP is to improve patient outcomes. What are 3 major inputs to help you select the best patient outcome measures? Clinical expertise, patient values and expectations, best evidence available Costs of teamwork include: • Meeting time, place to meet and food and coffee; • Opportunity costs, i.e, how that time might have been better spent; • Perceived loss of autonomy; • Risk - taking associated with letting go of one's turf, and • Resistance to organizational change. Some of the benefits of effective healthcare team are: ... Who benefits most from an interdisciplinary O&P team? The O&P patient

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    The term effectiveness of clinical care can be addressed with which of the following questions? Are the right things done? Evidence Based Practice is best defined as: Integration of the best available scientific research with __________________ to make patient care decisions Clininician's expertise Avedis Donabedian defined health care quality as having which of the following components?? ... definition of disability that prioritizes the how the functions of the individual influence disability: Functional model The ICF classification incorporates a biopsychosocial model that views disability and functioning as interactions between health conditions, such as disease and trauma, and contextual factors including environmental and personal factors. TRUE The ICF level is based on three levels of functioning Body functions and structures, activities, participation What do the four letters in the PDCA Model represent? Plan - Do - Check - Act A health service that has risks or costs that outweigh its benefits is the definition of which of the following terms? Overuse The MBTI can be used to

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    These preferences will help team members better appreciate each other's contributions. They also help to establish leadership and followership roles A(n) ________ is a mental representation that contains what one knows about an event or thing. SCHEMA Theory Y manager would believe the following about employee behavior Most employees seek the opportunity to contribute to the organization Because human capacity to accurately process large amounts of information is limited, people compensate With simplifying rules called heuristics cognition, ________ refers to the tendency to perceive what we anticipate seeing. EXPECTANCY The purpose of studying of organization behavior is to: Improve the management of people in the workplace Work behaviors can be studied at these three levels in an organizatation Group, organizational, and individual How do the Mission, Vision and Value statements tie to the strategic plan? They are reaffirmed during the planning process to ensure they are aligned with future strategic directions What is the main purpose of strategic planning? To identify how market forces may affect the organization

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