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MGT 500 Final Exam Part 1

Final exam covering principles of management and leadership strategies.

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    MGT 500 Final Exam Part 1 Question 1 Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process? Answer Diagnosis and analysis of causes Development of alternatives Recognition of decision requirement Evaluation and feedback Selection of desired alternatives Question 2 People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals. Answer classical analytic logical behavioral conceptual Question 3 ____ has the highest possibility of failure. Answer The condition of certainty The condition of ambiguity The condition of uncertainty The condition of risk Question 4 Programmed decisions are made in response to ____ organizational problems. Answer unusual

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    recurring significant minor unique Question 5 ____ refers to the process of identifying problems and then resolving them. Answer Organizing Controlling Decision - making Planning Leading Question 6 ____ departments include all of those that provide specialized skills in support of ____ departments. Answer Line; staff Staff; line Primary; functional Functional; primary Line; functional Question 7 ____ are brought together as a formal department in the organization. Answer Cross - functional teams Permanent teams Formal teams Ad - hoc teams Task teams Question 8 ____ refers to a clearly defined line of authority in the organization that includes all employees.

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    Answer Scalar principle Unity of command Work specialization Division of labor Span of management Question 9 ____ means that each employee is held accountable to only one supervisor. Answer Scalar principle Unity of command Work specialization Division of labor Span of management Question 10 Which of the following is the basis for grouping positions into departments and departments into the total organization? Answer Departmentalization Centralization Decentralization Formalization Specialization Question 11 Today's most successful companies are including ____ directly in the product and service development process. Answer employees internal buyers competitors customers

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    Question 12 Which of the following refers to the generation of novel solutions to perceived problems? Answer Problem solving Organizational development Creativity Brainstorming Perceived solution Question 13 Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are Answer freezing, changing, and intervention. unfreezing, change agent, and freezing. unfreezing, changing, and refreezing. intervention, refreezing, and change agent. Question 14 ____ change is a change in the organization's product or service outputs. Answer Technology Product Entrepreneurship Creative Incremental Question 15 Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____. Answer cultural changes force field analysis organizational productivity

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