Skip to content
Exam Guides

Organizational Behavior: Improving Performance and Commitment in the Workplace 3rd Canadian Edition Test Bank

Stay prepared for any question with Organizational Behavior: Improving Performance and Commitment in the Workplace 3rd Canadian Edition Test Bank, offering structured learning and strategic exam tips.

Preview 16 of 397 pages

See the first 16 pages exactly as they appear in the document.

  1. Page 1
    Read page 1 as text

    Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) _______ is a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviours of individuals and groups in organizations. 1) _______ A) Social psychology B) Economics C) Strategic management D) Sociology E) Organizational behaviour 2) Which of these takes the theories and principles studied in OB and explores the "nuts - and - bolts" applications of those principles in organizations? 2) _______ A) Human resource management B) Social psychology C) Strategic management D) Economics E) Sociology 3) An OB study might explore the relationship between pay and motivation, whereas a(n) _______ study might examine the best way to structure compensation programs. 3) _______ A) economics B) human resource management C) strategic management D) anthropology E) organizational development 4) Which course focuses on the product choices and industry characteristics that affect the organization's profitability? 4) _______ A) organizational behaviour B) strategic management C) social psychology D) human resource management E) economics 5) American Drinks International is a soft drink manufacturer in the carbonated soda industry. The firm is commissioning a study to explore how the company's expansion into the new product segment of tropical fruit flavored soda would affect its profitability. Such a study is addressed in which of these areas? 5) _______ A) human resource management B) strategic management C) organizational behaviour D) social psychology E) industrial and organizational psychology 6) OB research on job performance and individual characteristics draws primarily from studies in 6) _______ A) strategic management. B) sociology. C) economics.

  2. Page 2
  3. Page 3
    Read page 3 as text

    D) industrial and organizational psychology. E) marketing. 7) Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in 7) _______ A) economics. B) marketing. C) sociology. D) strategic management. E) social psychology. 8) Models from _______ are used to understand motivation, learning, and decision making in OB. 8) _______ A) economics B) sociology C) anthropology D) strategic management E) marketing 9) Scenario: Ben Barrack As a student, you have been attending the local university majoring in Business. You have signed up for this course on Organizational Behaviour (OB). You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course on it and that if you take strategic management, it gives you the same information. Ben comments that the only thing he needs to worry about is the job performance of his employees. Having just studied this chapter, respond to the following questions and Ben's comments and beliefs. As Ben suggested, does strategic management give you the same information as OB? 9) _______ A) Yes B) No 10) OB can be contrasted with two other courses commonly offered in management departments: _____ and strategic management. 10) ______ A) project management B) operations management C) human resource management D) business management E) financial management 11) When a firm expands into a new product segment, it is known as: 11) ______ A) diversification. B) product proliferation. C) concept development. D) market penetration. E) market development. 12) _____ research is vital to research on team characteristics and organizational structure. 12) ______ A) Social psychology B) Anthropology

  4. Page 4
    Read page 4 as text

    C) Sociology D) Industrial and organizational psychology E) Economics 13) _____ research helps inform the study of organizational culture. 13) ______ A) Sociology B) Social psychology C) Economics D) Industrial and organizational psychology E) Anthropology 14) The primary outcomes of interest to organizational behaviour researchers are: 14) ______ A) personality and ability B) stress and motivation C) organizational culture and organizational structure D) job performance and organizational commitment E) team processes and team characteristics 15) According to the integrative model of organizational behaviour, which of the following is an individual outcome? 15) ______ A) Job satisfaction B) Motivation C) Organizational commitment D) Ability E) Personality 16) Scenario: Ben Barrack As a student, you have been attending the local university majoring in Business. You have signed up for this course on Organizational Behaviour. You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course on it and that if you take strategic management, it gives you the same information. Ben comments that the only thing he needs to worry about is the job performance of his employees. Having just studied this chapter, respond to the following questions and Ben's comments and beliefs. Ben suggested that he only needs to worry about the job performance of his employees. After learning about the integrative model of OB, you might explain that there is one other key outcome that he should worry about: 16) ______ A) self - actualization B) downsizing practicality C) relatedness needs D) organizational commitment E) none of these 17) According to the integrative model of organizational behaviour, the two organizational - level variables that impact individual - level attitudes and behaviours are: 17) ______ A) personality and ability B) job performance and organizational commitment C) stress and motivation

  5. Page 5
    Read page 5 as text

    D) organizational culture and organizational structure E) team processes and team characteristics 18) According to the integrative model of organizational behaviour, the two types of group - level variables that impact individual - level attitudes and behaviours are: 18) ______ A) learning and decision making B) personality and ability C) job performance and organizational commitment D) stress and motivation E) leadership styles and team characteristics 19) According to the integrative model of organizational behaviour, two of the individual characteristics that impact individual attitudes and behaviours include: 19) ______ A) job performance and organizational commitment B) stress and motivation C) team processes and team characteristics D) personality and ability E) organizational culture and organizational structure 20) The integrative model of organizational behaviour includes a number of individual mechanisms that directly impact job performance and organizational commitment. Those mechanisms include: 20) ______ A) organizational culture and organizational structure B) team processes and team characteristics C) personality and ability D) leader styles and behaviour E) stress and motivation 21) All of these are individual mechanisms as reflected in the integrative model of organizational behaviour except: 21) ______ A) Job performance B) Job satisfaction C) Motivation D) Learning E) Stress 22) What Suzie feels when thinking about her job and doing her day - to - day work is captured in her 22) ______ A) job satisfaction B) ability C) personality D) leadership style E) organizational culture 23) Which of these individual mechanisms reflects employees' psychological responses to job demand that tax or exceed their capacities? 23) ______ A) job performance B) stress C) ability D) job satisfaction E) leadership style

  6. Page 6
    Read page 6 as text

    24) Which of these individual mechanisms captures the energetic forces that drive employees' work efforts? 24) ______ A) personality B) stress C) motivation D) job performance E) ability 25) Personal attributes such as _______ influence how we behave at work and the kinds of tasks that interest us. 25) ______ A) job performance, organizational structure, and ability B) personality, cultural values, and ability C) organizational structure, cultural values, and ability D) stress, cultural values, and job performance E) leadership, stress, and job performance 26) Which of these mechanisms dictates how the units within the firm link to other units? 26) ______ A) organizational culture B) organizational leadership C) organizational structure D) organizational ability E) job performance 27) Which of these mechanisms captures shared knowledge about the rules, norms, and values that shape employee attitudes and behaviours? 27) ______ A) organizational structure B) organizational ability C) job performance D) organizational leadership E) organizational culture 28) Scenario: Ben Barrack As a student, you have been attending the local university majoring in Business. You have signed up for this course on Organizational Behaviour. You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course on it and that if you take strategic management, it gives you the same information. Ben comments that the only thing he needs to worry about is the job performance of his employees. Having just studied this chapter, respond to the following questions and Ben's comments and beliefs. You should tell Ben that according to the integrative model of OB, the following two concepts represent individual mechanisms that have a direct impact on job performance. 28) ______ A) personality and ability B) team processes and team characteristics C) leadership styles and behaviours D) organizational culture and organizational structure E) stress and motivation

  7. Page 7
    Read page 7 as text

    29) Scenario: Ben Barrack As a student, you have been attending the local university majoring in Business. You have signed up for this course on Organizational Behaviour. You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course on it and that if you take strategic management, it gives you the same information. Ben comments that the only thing he needs to worry about is the job performance of his employees. Having just studied this chapter, respond to the following questions and Ben's comments and beliefs. If Ben truly wants to be an effective manager at this restaurant, he should be concerned with which of these? 29) ______ A) organizational mechanisms B) individual characteristics C) group mechanisms D) individual mechanisms E) all of these 30) Scenario: You Be the Consultant You have been just hired as an assistant to a leading consultant at Consultants - R - Us International. The firm specializes in employee personality. A recent client made this comment to your boss: "because people come and go in an organization, financial resources are the only resources that matter." Your boss gives you the assignment to show the client how and why people matter. Consultants - R - Us specializes in employee personality. According to the integrative model of OB, the firm is specializing in: 30) ______ A) an organizational mechanism B) an individual characteristic C) an individual outcome D) a group mechanism E) none of these 31) According to the integrative model of organizational behaviour, trust, justice, and ethics are: 31) ______ A) individual outcomes. B) individual mechanisms. C) group outcomes. D) organizational mechanisms. E) group mechanisms. 32) Which of the following reflects the degree to which employees feel that their company does business with fairness, honesty, and integrity? 32) ______ A) Team processes B) Job satisfaction C) Motivation D) Trust, justice, and ethics E) Personality and ability

  8. Page 8
    Read page 8 as text

    33) Which of the following deals with how employees gain job knowledge and how they use that knowledge to make accurate judgments on the job? 33) ______ A) Personality and ability B) Team processes C) Motivation D) Trust, justice, and ethics E) Learning and decision making 34) Which of the following affects the way people behave at work, the kinds of tasks they are interested in, and how they react to events that happen on the job? 34) ______ A) Team characteristics B) Trust, justice, and ethics C) Personality and cultural values D) Ability E) Learning and decision making 35) Which of the following describes the cognitive abilities, emotional skills, and physical abilities that employees bring to a job? 35) ______ A) Trust, justice, and ethics B) Team characteristics C) Personality and cultural values D) Ability E) Learning and decision making 36) Which of the following influences the kinds of tasks an employee is good at and those with which an employee may struggle? 36) ______ A) Ability B) Learning and decision making C) Cultural values D) Personality E) Trust, justice, and ethics 37) A resource is more valuable if it is: 37) ______ A) Rare B) Imitable C) Simple D) Transparent E) all of these 38) People are inimitable for all of the following reasons except: 38) ______ A) they make numerous small decisions B) unfortunately, people are not inimitable C) they purchase new technology D) they create socially complex resources E) they create a history 39) Scenario: You Be the Consultant You have been just hired as an assistant to a leading consultant at Consultants - R - Us International. The firm specializes in employee personality. A recent client made this comment to your boss: "because people come and go in an organization, financial res our ces are the only resour ces that matter.

  9. Page 9
    Read page 9 as text

    " Your boss gives you the assignm ent to show the client how and why people matter. Using the _______ , you should be able to show the client that people are rare and inimitab le. 39) ___ ___ A) resource - based view of the organization B) method of intuition C) method of authority D) rule of one - eighth E) cost - based approach 40) Scenario: You Be the Consultant You have been just hired as an assistant to a leading consultant at Consultants - R - Us International. The firm specializes in employee personality. A recent client made this comment to your boss: "because people come and go in an organization, financial resources are the only resources that matter." Your boss gives you the assignment to show the client how and why people matter. When explaining to the client, you should explain the inimitability of people by drawing on all of the following concepts except: 40) ______ A) Numerous small decisions B) History C) Socially complex resources D) One big decision E) all of these concepts should be drawn upon

  10. Page 10
    Read page 10 as text

    41) Which of the following summarizes the qualities that teams possess, such as their norms, their roles, and the way members depend on one another? 41) ______ A) Team processes B) Team characteristics C) Team innovation D) Team responsibilities E) Team problem solving 42) Which of the following summarizes how teams behave, including topics like cooperation, conflict, and communication? 42) ______ A) Team responsibilities B) Team processes C) Team innovation D) Team problem solving E) Team characteristics 43) Which of the following summarizes the process by which individuals attain authority over others? 43) ______ A) Leader styles and behaviours B) Team responsibilities C) Leader power and influence D) Team characteristics E) Team processes 44) Which of the following captures the specific actions that leaders take to influence others at work? 44) ______ A) Leader power and influence B) Leadership styles and behaviours C) Team characteristics D) Team responsibilities E) Team processes 45) Which of the following mechanism captures "the way things are" in an organization? 45) ______ A) Organizational ability B) Organizational structure C) Organizational leadership D) Job performance E) Organizational culture 46) Which of the following statements about the resource - based view of organizations is false? 46) ______ A) It suggests that the value of resources depend on a single factor. B) It describes what makes resources capable of creating long - term profits for the firm. C) A firm's resources include financial and physical resources. D) A firm's resources include resources related to organizational behaviour. E) It describes what exactly makes resources valuable. 47) According to resource - based view, a resource is more valuable when it is rare and: 47) ______ A) common. B) regular. C) transparent.

  11. Page 11
    Read page 11 as text

    D) inimitable. E) simple. 48) Which concept captures the idea that people make many small decisions day in and day out, week in and week out? 48) ______ A) Meta - analysis B) Resource - based view C) Numerous small decisions D) Socially complex resources E) Rule of one - eighth 49) According to the survey of executives of 968 publicly held firms, the results revealed that a one - unit increase in the proportion of the workforce involved in the high performance work practices was associated with all of these except: 49) ______ A) $3,800 more in profits B) an approximately 7 percent decrease in turnover C) $27,000 more in sales per employee D) $18,000 more in market value E) $638 more in employee bonuses 50) According to the survey of executives of 968 publicly held firms, the results revealed that a one - unit increase in the proportion of the workforce involved in the high performance work practices was associated with which of these? 50) ______ A) $3,800 more in profits B) $627,000 more in sales per employee C) An approximately 37 percent increase in turnover D) $918,000 more in market value E) $1,638 more in employee bonuses 51) In exploring the importance of OB to company performance, the survey of executives of 968 publicly held firms included of all of these outcomes except: 51) ______ A) market value B) turnover C) profitability D) productivity E) firm survival 52) According to the study focused on initial publi c offerings, firms who valued OB had a _______ percent higher survival rate than firms who did not value OB. 52) ______ A) 3 B) 71 C) 47 D) 19 E) 50 53) According to the Rule of One - Eighth, 53) ______ A) 75 percent of organizations won't believe the connection between how they manage their people and the profits they earn B) At least 88 percent of organizations will do everything necessary to put people first and thereby build profits C) 38 percent of the organizations try to make a single change to solve their problems D) One in eight organizations miserably fail at making the people to profit connection E) At best 12 percent of organizations will actually do what is required to build profits by putting people first

  12. Page 12
    Read page 12 as text

    54) Scientific studies are based on the scientific method originated by Sir 54) ______ A) Robert Hogan B) Francis Bacon C) Frederick Taylor D) Charles Darwin E) Jeffery Pfeffer 55) A collection of assertions that specify how and why variables are related, as well as the conditions in which they should (and should not) be related refers to a 55) ______ A) Data B) Hypothesis C) Verification D) Theory E) Construct 56) _______ are written predictions that specify relations between variables. 56) ______ A) Construct B) Verifications C) Hypotheses D) Data E) Theories 57) _______ summarize the statistical relationships between variables. 57) ______ A) Correlations B) Methods of knowing C) Observations D) Collections E) Data 58) Which of these abbreviations represent the correlation? 58) ______ A) c B) x C) d D) r E) h 59) Correlation can be positive or negative and can range from: 59) ______ A) - 1 to +10 B) - 1 to +1 C) 1 to 1 D) - 5 to +.5 E) None of these 60) In organizational behaviour research, a correlation of .50 is considered: 60) ______ A) Weak B) Perfect C) Moderate D) Useless E) Strong 61) In organizational behaviour research, a correlation of .30 is considered: 61) ______ A) Weak B) Perfect C) Strong D) Moderate E) Useless 62) In organizational behaviour research, a correlation of .10 is considered: 62) ______ A) moderate B) perfect C) useless D) strong E) weak 63) In organizational behaviour research, a correlation of + 1 is considered: 63) ______ A) Useless B) Unimpressive

  13. Page 13
    Read page 13 as text

    C) Weak D) Perfect E) Moderate 64) Which of these takes all the correlations found in studies of a particular relationship and calculates a weighted average of them? 64) ______ A) resource - based view B) strategic management C) meta - analysis D) human resource management E) method of intuition 65) A meta - analysis conducted on the effects of social recognition and job performance across studies conducted in 96 different organizations in the service industry indicates an average correlation of _______. 65) ______ A) 0.35 B) 0.21 C) 0.5 D) 0.03 E) 0.66 TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 66) The theories and concepts found in OB are actually drawn from two disciplines: human resources management and strategic management. 66) ______ 67) Human resource management focuses on the product choices and industry characteristics that affect an organization's profitability. 67) ______ 68) The integrative model of OB in the text presents five individual mechanisms that directly affect the individual outcomes: motivation; learning and decision making; job performance; stress; and trust, justice, and ethics. 68) ______ 69) Team diversity and communication play an important role in achieving the primary outcomes of job performance and organizational commitment. 69) ______ 70) The integrative model acknowledges that employees work in one or more work teams led by some formal leader. 70) ______ 71) Group mechanisms shape satisfaction, stress, motivation, trust, and learning. 71) ______ 72) Personality and cultural values are two factors that reflect the characteristics of individual employees. 72) ______ 73) Personality, cultural values, and ability reflect the various traits and tendencies that describe how people act. 73) ______ 74) The resource - based view suggests that a resource is more valuable when it can be imitated. 74) ______ 75) People create history — a collective pool of experience, wisdom, and knowledge that benefits the organization. 75) ______ 76) Resources like culture, teamwork, trust, and reputation are termed "socially complex" because it is not always clear which organizations do (and do not) possess them, though it is clear how they came to develop. 76) ______

  14. Page 14
    Read page 14 as text

    77) Big decisions can be copied; they are visible to competitors and observable by industry experts and analysts. 77) ______ 78) Since good people create history and socially complex resources, they are easy to imitate. 78) ______ 79) The Rule of One - Eighth suggests that about 88 percent of the companies will actually do what is required to build profits by putting people first. 79) ______ 80) Firms that invest in organizational behaviour, typically have higher survival rates. 80) ______ 81) According to research conducted using the prospectus of IPO companies, firms who valued OB had a 19 percent higher survival rate than firms who did not value OB. 81) ______ 82) Firms that do not undergo an IPO typically have shorter histories and need an infusion of cash to grow or introduce some new technology. 82) ______ 83) The integrative model of OB was designed with the Rule of One - Eighth in mind. 83) ______ 84) It is often easy to "fix" companies that struggle with OB issues. 84) ______ 85) If people hold firmly to some belief because it seems obvious or self - evident, they are using their intuition. 85) ______ 86) Scientific methods begin with hypotheses and require that these be used to inspire theories. 86) ______ 87) If people hold firmly to some belief because scientific studies have tended to replicate results using a series of samples, settings, and methods, then they are using their intuition. 87) ______ 88) Hypotheses take all the correlations found in studies of a particular relationship and calculate a weighted average. 88) ______ 89) The best way to get a feel for the correlation between two variables is to look at a scatterplot — a graph made from those two columns of numbers. 89) ______ 90) Correlation does not imply causation. 90) ______ 91) Understanding correlation is important because OB questions are not "yes or no" in nature. 91) ______ 92) Meta - analysis offers more compelling support for the potential benefits of social recognition than the methods of experience, intuition, or authority could have provided. 92) ______ ESSAY. Write your answer in the space provided or on a separate sheet of paper. 93) Define organizational behaviour. How does it differ from human resource management? 94) Illustrate the integrative model of organizational behaviour using a diagram. 95) Identify the key individual outcomes in the studies of organizational behaviour and describe the factors that affect these key outcomes.

  15. Page 15
    Read page 15 as text

    96) Using the resource - based view of the organization, explain how people are a valuable resource. Provide an example to justify your position. 97) How do we "know" what we know about Organizational Behaviour? Indicate the four different ways of knowing things. 98) Scientific studies are based on the scientific method originated by Sir Francis Bacon in the 1600s. Indicate the four components of The Scientific Method, and describe the role of each of its components. 99) Explain the difference between correlation and causal inference.

  16. Page 16
    Read page 16 as text

    1) E 2) A 3) B 4) B 5) B 6) D 7) E 8) A 9) B 10) C 11) A 12) C 13) E 14) D 15) C 16) D 17) D 18) E 19) D 20) E 21) A 22) A 23) B 24) C 25) B 26) C 27) E 28) C 29) E 30) B 31) B 32) D 33) E 34) C 35) D 36) A 37) A 38) C 39) A 40) D 41) B 42) B 43) C 44) B 45) E 46) A 47) D 48) C 49) E 50) A 51) E

381 more pages in the full document

Unlock it once and it stays in your library, ready to chat with or turn into flashcards.

Unlock the full document

More Business Management study materials

See all

Study this document with CramX

Once it is in your library, every tool can work from it.