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Week 8 BUSN460 Senior Project CanGo Analysis & Recommendations

Provides analysis and strategic recommendations for CanGo.

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    Week 8 BUSN460 Senior Project CanGo Analysis & Recommendations WillDo Consultants Due 08/24/ 2008 Instructor: Kathleen Hargiss Based on the analysis of CanGo's management and workforce issues, discuss the importance of employee accountability, an effective evaluation process, and strong communication within the organization. How can these areas of improvement help CanGo successfully expand into the online gaming market? Include specific strategies,

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    2 such as training programs, performance evaluations, and communication tools, to address the identified problems. Analyze how these improvements can contribute to the company's overall growth and long - term success. Word Count Requirement: 1000 - 1200 words

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    3 Table of Content I. Executive introduction A. Our company background B. Mission with CanGo 1. Information we will review 2. Service we will provide II. Areas needing Improvement A. Management issues 1. Employee accountability a) Indentify problem b) Solution path (1) Gantt chart/flow chart (2) Possible outside assistance c) Explanation of consequences if not improved 2. Evaluation process a) Indentify problem b) Solution path (1) Gantt chart/flow chart (2) Possible outside assistance c) Explanation of consequences if not improved 3. Management team communication a) Indentify problem b) Solution path (1) Gantt chart (2) Possible outside assistance c) Explanation of consequences if not improved 4. Any other problems that are identified B. Workforce issues 1. Lack of team work a) Indentify problem b) Solution path (1) Gantt chart (2) Possible outside assistance c) Explanation of consequences if not improved C. Possible business solutions 1. Expansion a) Indentify problem b) Solution path (1) ASRS Implementation Plan Recommendations (2) Possible outside assistance c) Explanation of consequences if not improved 2. Globalization a) Indentify problem b) Solution path (1) Gantt chart (2) Possible outside assistance

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    4 c) Explanation of consequences if not improved 3. Warehouse staff a) Indentify problem b) Solution path (1) Possible outside assistance c) Explanation of consequences if not improved 4. Any other problems that are identified III. Identif y threats and opportunities A. Threats 1. Indentify problem a) Solution path (1) Gantt chart (2) Possible outside assistance b) Explanation of consequences if not improved 2. Any other problems that are identified B. Opportunities to seize 1. Indentify problem a) Solution path (1) Gantt chart (2) Possible outside assistance b) Explanation of consequences if not improved 2. Any other problems that are identified IV. Conclusion A. Recap improvement areas B. Reinforce gains from suggested improvements V. References

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    5 Executive Introduction CanGo is a small - sized company that retails a variety of products and services, ranging from books and videos to online gaming services. CanGo has had problems in the past with market strategies and formal planning. Liz, the founder of CanGo, and management would like to expand into the online gaming market. Our company, WillDo Consultants is writing a business plan on how to assist them the planning process of implementing a storage and retrieval system for online gaming. We will go over the features and benefits of the companies that we have researched and give them the recommendations on which one we believe will best fit their needs. We will also be assisting them on how to implement this system to get help them to make sure that their company will be competitive when they open into this new market segment. Areas needing Improvement Management Issues Employee accountability CanGo is a small company that appears to be more like a family than an organization. This can both benefit and hind the productions within the company. Each employee is assigned certain task but some of the employees do not seem that they are able to handle these tasks, either because they are unorganized or do not grasp the concept of what is wanted. 1. Performance - The employees at CanG o are not meeting the all of the standards of the company. Be it because of lack of training that is need for the task or lack of organizational skills to maintain and function towards the given task.

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    6 2. Training - Specific training is need to better assist the employees of CanGo at all levels. This training will focus on organizational skills for all members of the staff. CanGo also needs to set up specific training for new hires or personnel that are struggling to reintroduce certain concepts or ideas. There should also be a training that is held annual in order to reintroduce certain concepts and areas that need attention. 3. Behavior - Management needs to be aware of what is going on among the members of the staff in order to address and maintain any negative issues that have arouse. By the management addressing these issues it will remove much of the animosity and tension that may arise. The staff at CanGo must also be made aware of the circumstances of certain action and the consequences that will arise. 4. Responsibilities - Each section of CanGo is divided into sections to better manage the give task. There are different task given to certain employees due to their ability levels with the company. The management of the CanGo need to be aware of what each staff members are doing which task and assign them, as well as monitor them accordingly. The managements need to insure that all members are receiving fair treatment and not additional work is being placed on one specific member of the team. 5. Outcome - As a whole each member of CanGo need to understand the tasks that are given to them and be held responsible for the task. The staff must also be held to the standard of the company and perform to these task.

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    7 Employee Accountability Gantt Chart To assist the staff at CanGo with meeting and retaining the organizational training that was recommended there are several outside sources that are available. One of the most frequently used and available is the courses that are held at local colleges and universities. These courses will assist and improve many of the staff members. There are also certain companies such are Franklin Covey, which offers seminars on organization. These seminars can be arranged through the compa ny or are held through out the country at various locations and times. Each member of the team need to be made aware of what will happen and the circumstances if the accountability situation is not resolved and standards are meet. The management needs to be made aware of the repercussion that they must place, such as counseling , suspensions and even termination. These are the extreme measures but each member must be aware of them if the training does not assist in the increase production. Evaluation Process Weeks 1 - 2 Weeks 3 - 4 Weeks 5 - 6 Weeks 7 - 8 Weeks 9 - 10 Weeks 11 - 12 Performance x x Training x x Behavior x Responsibilities x Outcome x

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    8 As a member of management there are always tough decisions that have to be made for the better of the company. One of these decisions is seen with the employee evaluations. The main issue with the employee evaluations is the no member of management want to give a bad evaluation to a member of the staff. Rather they choose to give each member good evaluations which in turn placing ever one on the same level. By the management choice to take these actions it is making everyone equal and the staff members that excel are not being noticed. The management needs to rather evaluate each member fairly to provide promotions for the ones that deserve it and growing room for the other members that have areas that need improvement. This can be done by changing the way in which the forms and procedures are prepared and processed. Many of the forms can now be done using a web base form to ensure all evaluations are completed in a timely manner . Also the management can prepare a list of standards that all members are evaluated on . F inally the management needs to begin outsource the evaluations to Human Resources to ensure proper processing. Form Prep - It is important to has a method in which the evaluation for are created and review amongst the management. Every employee deserves to have a fair and equal evaluations, this is why many company use electronic evaluations or software to insure that all evalua tions are done in a timely manner . By know when an evaluation is doing also allows for both the management and staff to proactive in completing the process. Standards - CanGo management are to o concerned about being their employees friends, which in turns makes it difficult for them to give an employee a poor evaluation. This is why there should be a set standard for the way in which each employee is evaluated. Within the guideline of standards there needs to be specific factors that are looked at and evaluated for an employee’s work behavior . By providing standards and a way in which to measure a person

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    9 performance allows for an easier and a more centralized evaluation process for the management. It allows for not personal opinions to play and as well as awarding the outstanding employees. This information can be obtained from other members of the staff and management. This will give a more objective approach to the evaluations. Finally ensure that each member of the staff receives a copy of their evaluation, this gives them a step stone to begin improving what is needed to for the next evaluation. Outsource - To make the processing of evaluations more centralized it is important to level the processing up to the Human Resource Personnel. By allow the HR personnel to process the finalized forms ensure for no bias evalu a tions as well as format errors. This also cause for a deadline to be set to ensure all evaluations are completed in a timely manner . As well as a deadline the human resource personnel can assist each member of management in perfecting there managerial skills and their productivity. Evaluation Gantt Chart Weeks 1 - 2 Weeks 3 - 4 Weeks 5 - 6 Weeks 7 - 8 Weeks 9 - 10 Weeks 11 - 12 Preparation X x Standards x x x Outsourcing x x CanGo go management can benefit from receiving outside support with managing and preparing all employee evaluations. By obtaining outside support it provides a more bias approach to the evaluation process. It also allows for the management to receive an impartial

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