Service Management: Operations, Strategy, Information Technology by James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
Service Management: Operations, Strategy, Information Technology by James Fitzsimmons, Mona Fitzsimmons, and Sanjeev Bordoloi is a comprehensive textbook covering the key aspects of managing services in a business. With supporting materials like Test Banks and Solution Manuals, this book equips students with the tools to understand service operations, strategies, and the role of information technology in service management.
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