CompTIA A+ 220-1001 & 220-1002 A+ 1002: CH1 Review
This flashcard set reviews key troubleshooting concepts from Chapter 1 of the CompTIA A+ 220-1002 exam, including the structured troubleshooting process. Ideal for mastering the logical steps every technician should follow.
If a Theory is not confirmed during troubleshooting, what is the Technician’s next step?
Establish a new theory or escalate
Make changes
Verify full functionality
Implement the solution
Establish a new theory or escalate
Key Terms
If a Theory is not confirmed during troubleshooting, what is the Technician’s next step?
Establish a new theory or escalate
Make changes
Verify full functionality
Implement the solution
Establish a new theory or escalate
When building out a computer space and cutting drywall, wear a(n) ____ for breathing protection?
air filter mask
Regarding an onsite accident, what kind of report should detail what happened and where it happened?
Formalized
Down Time
Performance
Incident
Incident
An effective ____ follows a set of steps to diagnose and fix a computer?
troubleshooting methodology
_____ bags help prevent ED while parts are stored?
Antistatic
Which phrase best describes the process of asking questions once a person has described a situation?
Showing versatility
Sensitivity awareness
Getting answers
Respectful communication
Getting answers
Related Flashcard Decks
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| Term | Definition |
|---|---|
If a Theory is not confirmed during troubleshooting, what is the Technician’s next step? Establish a new theory or escalate | Establish a new theory or escalate |
When building out a computer space and cutting drywall, wear a(n) ____ for breathing protection? | air filter mask |
Regarding an onsite accident, what kind of report should detail what happened and where it happened? Formalized | Incident |
An effective ____ follows a set of steps to diagnose and fix a computer? | troubleshooting methodology |
_____ bags help prevent ED while parts are stored? | Antistatic |
Which phrase best describes the process of asking questions once a person has described a situation? Showing versatility | Getting answers |
When engaging with a user, explaining a situation clearly and getting answers in a non-judgmental and non-accusatory manner are examples of _____? | assertive communication |
What do anti-static mats and wrist straps use to prevent anti-static charges from racing through devices? Extractors | Resistors |
Which one of the following is not an assertive fact-seeking question? What applications were running when it locked up? | What did you do to cause the problem? |
The best way to verify ____ is to have the user do whatever she needs to do on the repaired system for a few minutes while you watch? | full system functionality |
You should respect other people’s property and follow the ____, also known as the Golden Rule? | Ethic of Reciprocity |
Which tool is generally included in a typical technician’s toolkit? Parts retriever | Parts retriever |
Who should you contact if you notice dangerous cables or other hazardous materials at a customer site? Your boss | Building Services |
What should you avoid learning at all costs? Techno-babble | Customer Passwords |
What is the first step of the troubleshooting theory? Verify full system functionality | Identify the Problem |
What is the most important thing you should do at the completion of any work? Get answers | Document your work |
Taking a moment to touch the power supply before working on a computer and every once in a while as you work to keep yourself at the same electrical potential as the computer is a method of _____? | self-grounding |
What is an important item to a technician that usually contains a Torx Wrench and a Phillips-Head Screwdriver, a Pair of Plastic Tweezers, and a Hemostat? Tech Toolkit | Tech Toolkit |
What action is always recommended before making any major changes to a critical system? Add more RAM | Make backups |
______ can affect PC speakers and wireless networks, among other equipment? | Radio Frequency Interference (RFI) |
A _____ is needed from your company to conduct work? | Work Authorization - Authorization of Work |