CompTIA A+ 220-1001 & 220-1002 Mike Meyers - TOTAL: A+ Certification 220-1002 Udemy Course
This flashcard set is based on the Mike Meyers TOTAL: A+ 220-1002 Udemy course, focusing on best practices in customer service and troubleshooting. It helps reinforce the soft skills and communication strategies essential for IT support roles.
One of the best ways to gather information about a problem is to do what with the customer?
Spy on Them
Communicate
Accuse them
Blame them
Communicate
Key Terms
One of the best ways to gather information about a problem is to do what with the customer?
Spy on Them
Communicate
Accuse them
Blame them
Communicate
A Tech should avoid this type of behavior when dealing with customers?
Professional
Friendly
Confident
Defensive
Defensive
Tech’s should avoid using this?
Jargon
Screwdriver
Power Meter
Plastic Tweezers
Jargon
What should a tech do when solving a problem is beyond their ability?
Ask the customer for advice
Disassemble the system and rebuild it from scratch
Tell the customer that the problem can’t be fixed
Escalate
Escalate
Which can have a negative impact in a wireless network environment?
ESD
RFI
Antistatic Mat
Antistatic Bag
RFI
Which is not a good way to prevent or reduce ESD?
Antistatic Mat
Antistatic Bag
Antistatic Wrist Strap
Antistatic Toolkit
Antistatic Toolkit
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| Term | Definition |
|---|---|
One of the best ways to gather information about a problem is to do what with the customer? Spy on Them | Communicate |
A Tech should avoid this type of behavior when dealing with customers? Professional | Defensive |
Tech’s should avoid using this? Jargon | Jargon |
What should a tech do when solving a problem is beyond their ability? Ask the customer for advice | Escalate |
Which can have a negative impact in a wireless network environment? ESD | RFI |
Which is not a good way to prevent or reduce ESD? Antistatic Mat | Antistatic Toolkit |
What class of fire extinguisher is best for electric fires? A | C |
Which software is used by the Operating System to control computer components? Kernel | Device Drivers |
This Windows feature protects users from performing potentially dangerous actions? Root | UAC (User Account Control) |
Which operating system provides Single Sign-on and a Domain Controller? iOS | Windows Server |
Which is a Microsoft Service for Cloud File Storage and Sharing? Google Drive | OneDrive |
The bar at the bottom of a macOS desktop used to select and launch programs is called what? Finder | Dock |
Linux comes in different variations known as what? Distros | Distros |
Linux uses what type of Partition to compensate for low available memory conditions? Personal | Swap Linux uses swap partitions as VM when needed. |
What is found at LBA 0? Master Boot Record | Master Boot Record |
What is the First GPT Header called? Main | Primary |
Which does formatting a drive NOT do? Test the Blocks | Save the Existing Data |
The main file system used by current versions of Windows is what? NTFS | NTFS |
Dynamic disks support drive mirroring. What happens if one of the mirrored drives fails? The system fails until the failed drive is replaced. | The system continues to function with no data loss. |
Which is NOT a Storage Solution RAID configuration? Parity Simple Two-Way Mirror RAID10 Three-Way Mirror | RAID10 Storage Spaces does not have a RAID10 configuration. |
What Operates a Software RAID Solution? A RAID expansion card | The OS and CPU |
What kind of CHIP holds a BitLocker Key? TPM | TPM |
Aside from an Optical Disk, which storage device is best for creating portable bootable media from an ISO image? Network Interface Card | USB Flash Drive |
How can a user access the contents of an ISO file without first creating bootable media? Open the ISO file with Windows Explorer. | Mount the ISO File |
Which is not a name that can be used to sign-in when Installing Windows? Domain Name | Enterprise Account Name |
When installing Windows, which is not necessary information to know and follow? Domain Config | Cortana Config |
A Tech needs what to complete the Post-Installation tasks for a Windows Installation? Motherboard Drivers | Motherboard Drivers |
Which task does Windows perform during Installation? Install anti-malware software | Install a basic video driver |
The creation of an answer file is needed for what kind of Windows Install? Upgrade | Unattended |
Which step is NOT required when upgrading from one Windows edition to a different edition of Windows (For instance, from a Home Edition to a Pro Edition)? Back up user files Perform a Clean Install Deploy an Image over a network connection Install apps Restore backup files | Deploy an image over a network connection |
Which is NOT a Root Key in Registry? HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_LOCAL_MACHINE HKEY_USERS HKEY_CURRENT_MACHINE | HKEYCURRENTMACHINE |
The registry files are stored in the C:\Windows\System32_____ folder? regback | config |
Which creates a graphical interface for users to interact with? Process Tree | Applications |
To run an application or service, a computer creates one or more _? Process | Process |
You can use the Services applet to manage a service. With what other utility can you manage services? Resource Monitor | Task Manager |
Which method brings up a context menu for a resource, file or folder? CTRL-SHIFT-ESC | RIGHT-CLICK |
Which system category is not monitored by Task Manager? CPU | Registry |
This setting keeps applications from accessing memory used by other applications? DEP | DEP Data Execution Prevention |
A _ is an event monitored by Performance Monitor? Set | Counter |
Which of these is NOT a valid event category in Event Viewer? Application Security Setup User System | User |
Which Windows File System has the most security Features? macOS | NTFS |
Which statement about Groups is True? If a User is a member of a group, the user account cannot have any individual permission assignments. | Permissions granted to a group apply to all of the members in the group. |
How does the Administrator account receive it's power? By being a member of the Power Users Group | By being a member of the Administrators Group |
Which is NOT a way to create user accounts? Settings | User Creation Tool |
Which file action is NOT controlled by NTFS "Modify" Permission? Read a File | Execute a Program File |
On Linux, which is NOT a File Permission? Read | Delete |
Which part of the File Explorer interface displays frequently used files and folders? Navigation Pane | Quick Access |
Which is an Accurate UNC? //share/share | \share\share |
Local Security Policy settings apply to which of these? A Single Computer | A Single Computer |
Which is NOT set in the Account Lockout Policy Settings? Lockout Threshold | Minimum Password Length |
How does Windows keep the OS up to date? Windows Update | Windows Update |
Windows 7 has two categories of updates: Important and ? Automatic | Optional |
Windows 10 Automatically performs which function on a regular basis? Error Checking | Defrag |
Which is a typical option when Installing an Application in Windows? Uninstall | Installation Folder |
Which Windows tool is used to uninstall programs? Application Uninstaller | Programs and Features |
Before creating a Restore Point, what must be enabled? Restore Point Creation System | System Protection |
Which is NOT preserved by a Restore Point? Applications | User Files |
Backups should be saved where for best recoverability? The Windows Recovery Environment | External Storage |
Which is a tool to automate launching and running Windows programs at specific times? File History | Task Scheduler |
What is the Resolution for WUXGA? 1600 x 1200 | 1920 x 1200 |
What resolution is 1280 x 1024? SXGA | SXGA |
Which is not a display option for multiple monitors in Windows? Show only on monitor 1 Show only on monitor 2 Disable all Monitors Duplicate on Both monitors Extend monitor | Disable all Monitors |
Which is NOT true about multiple monitors in Windows? Multiple monitors can function on one video card | Different monitors must have the same resolution |
Which is NOT a Type of Windows Firewall? Domain | Enterprise |
Which exposes a LAN host to the Internet? Firewall | DMZ |
Which is NOT a Wireless Encryption Standard? WEP | WEP2 |
If you spot a WAP on the ceiling of a large room with no obvious power outlet nearby, how is it most-likely powered? PoE | PoE |
Telnet uses Port and SSH uses Port _? 23, 22 | 23, 22 |
Windows RDP uses which port? 3983 | 3389 |
HTTP uses Port and HTTPS uses Port ? 88, 4430 | 80, 443 |
Which is NOT a typical Android screen lock option? Swipe | Token |
Which is least likely solution for a DIM mobile device screen? Charge the Battery | Change the Battery |
Which is NOT a core component of Computer Security? Peripheral-based | Peripheral-based |
Which is NOT a layer of physical security? Perimeter | Log Files |
Which is NOT a password cracking technique? Brute Force | Reverse Hashing |
Which term does NOT describe how malware spreads to new systems? Virus | Key Logger |
In CompTIA's 7 Step malware management process, which step immediately follows Step 3 (Disable System Restore)? Quarantine Infected Systems | Remediate Infected Systems |
Which is NOT a Social Engineering Attack? Phishing | Trojan |
Which is NOT a standard business document? Virus Signature List | Virus Signature List |
Which is NOT a critical data type? PII | Password Policy |
What is NOT a change-management consideration? Documented Practices | History of the Changes |
Which is the worst location for the only backup of some data? Same drive as the data being backed up | Same drive as the data being backed up |
Which is NOT a common device that can be recycled? Lithium-Ion Batteries | Alkaline Batteries |
Which wires determine the location of data or instructions in System RAM? External Data Bus | Address Bus |
What should a tech do to improve performance if the Virtual Memory file is constantly full? increase the size of the virtual memory file | add more RAM to the computer. |
Which device protects only from Power Spikes? UPS | Surge Suppressor |
Which of the following is not provided by a Power Supply? Surge Suppression | Sag Protection |
Which do Link Lights not normally indicate? Connection | Duplex Status |
Wake-On-LAN is Triggered by What? Magic Bullet | Magic Packet |
Which is NOT an ACPI Power Mode in a Laptop? On | Off |
Which choice increases the Permissions a Command is run with? Precede the command with sudo | Precede the command with sudo |
Which command displays a list of files and directories in Windows? ls | dir |
Which command displays the current directory? ls -l | pwd (Print Working Directory) |
Which switch should be added to the rmdir command in order to delete a directory and its subdirectories? NAME?-~ | -r Explanation: |
Which command finds and fixes file table problems on a Windows Computer? dism | chkdsk Explanation: |
If SFC finds errors, what should a technician do? Run dism | Run dism |
Which command causes /dev/sdb to be overwritten with zeros? dd if=/dev/zero of=/dev/sdb | dd if=/dev/zero of=/dev/sdb |
Which command has replaced apt-get? get | apt |
To take ownership of a Linux File, which command should you use? pwd | chown |
Which symbol in a Bash script indicates the rest of the line is a comment? * | # |
If you encounter boot problems, which tool is a good place to start your troubleshooting? Network Troubleshooter | WinRE Explanation: |
Which type of Boot causes Windows to boot with Minimal set of Drivers, Services, and Applications? Minimum | Safe |
How many times must Windows Crash during boot for the Windows Recovery Environment to add an advanced options menu? 0 | 3 |
A user reports that their computer won't boot this morning. What is the most likely reason? The system automatically updated drivers last night | The user left their thumb drive plugged into a USB port. |
A computer boots but can't load the graphical desktop. Which is not a recommended troubleshooting procedure? Reboot multiple times if necessary. | Add more RAM |
Which is not a likely cause for a slow running computer? Application Issues | Not enough services running |
A corrupt profile may prevent the Windows GUI from loading. Which method might repair the Profile? Delete the user account | Edit the Registry |
A user reports that their word processor crashes every time it gets launched. Which tool should a technician use first to diagnose the problem? Programs and Features | Event Viewer |
Which is the most likely cause of a Windows BSoD? New software installed | New hardware installed |
Which of the following NTFS Security Settings Overrides ALL other settings? Deny | Deny Explanation: |