Introduction➢Analysis of an Organization➢About Hewlett-Packard (HP) Company➢Business nature of HP➢Products or Services➢Market Niche and Customer base
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Balanced Score Card (BSC)Financial•How should HP appear to itsshareholders?•Extend Revenue Mix•Operation efficiency Improvement•Financial Health ImprovementCustomer•What business process should HP Excelat?•Development of new products•Customer segments understanding•Provide rapid responseInternal Business•How should HP appear to its customers?•Excellence Service•Trusted Business PartnerLearning and Growth•How will HP sustain its ability to changeand improve?•Cross-training Implementation•Personal goal alignment•Employee productivity increment•VisionandStrategy
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