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BADM370-1404B-02 Quality Training Manual

This document is a quality training manual, likely providing guidelines and best practices for maintaining quality in business operations.

Ruby Reed
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RUNNING HEAD: QUALITY TRAINING MANUAL1BADM370-1404B-02Quality Training ManualRoderick Deon Goodrum, 15752426Quality ManagementIndividual Project Phase 1Instructor: Dr. Jay Chance12/02/2014Discuss the evolution of Quality Management, emphasizing its historicaldevelopment, therole of leadership in Total Quality Management (TQM), and the strategies/tools applied inquality improvement programs. Additionally, explain the significance of seniormanagement’s involvement and the potential consequences if these roles are not fulfilled.Word Count Requirement:1000-1200 words.

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QUALITY TRAINING MANUAL2ContentsIntroduction.............................................................................................................................................4History of the quality management evolution....................................................................................4Why it is needed.................................................................................................................................4Consecutively to ensure determine enactment as well as the responsibility towards resourcefultargetachievement (Naidu & 5Rajendra, 2006)...............................................................................................5The Role of Leadership...........................................................................................................................5Why it is a strategic issue?..................................................................................................................5Management as a role model.............................................................................................................5New kinds of metrics..........................................................................................................................6In general, what is senior management’s specific role in these large-scale strategic qualityprograms? Cheerleader? Role model? Decision maker? Resource provider? What else?................6Why must firms adopt the roles that you identified? What would happen if they did not fill thoseroles?...................................................................................................................................................7How should senior and middle management.....................................................................................7General Quality Strategies and Tools.....................................................................................................7Establishing customer expectations...................................................................................................7Designing quality in.............................................................................................................................8Defining metrics..................................................................................................................................8Mistake-proofing.................................................................................................................................8Kaizen..................................................................................................................................................9Six Sigma.............................................................................................................................................9Quality Tactics and the Logistics and Supply Chain Functions.............................................................9

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QUALITY TRAINING MANUAL3What tools are applicable internally?.................................................................................................9What tools are applicable externally with vendors?........................................................................10Communication plan.............................................................................................................................10Recommended sequence of steps to get personnel trained............................................................10Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel...........11References.............................................................................................................................................12
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Document Details

University
Colorado Technical University
Course
BADM 370
Subject
Business Management

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