BUS 445 Total Quality Management (TQM) Quiz

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BUS 445 Total Quality Management (TQM) Quiz 1. TQ requires _____ coordination between organizational units. (Points : 1) parallel vertical horizontal complementary Question 2. 2. A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. (Points : 1) process control total quality control quality circle companywide quality control Question 3. 3. _____ are targets and tolerances determined by designers of products and services. (Points : 1) Trials Process metrics Controls Specifications Question 4. 4. _____, _____, and _____ represent the leadership triad in the Baldrige Criteria Framework. (Points : 1) Values; management; process scheduling Vision; executive planning; production control Leadership; strategic planning; customer focus Quality; workforce management; customization Question 5. 5. The need to “remove barriers to pride in workmanship” is associated with: (Points : 1) Crosby. Juran. Deming . Taguchi. Question 6. 6. The transcendent definition of quality refers to the notion that “you know quality when you see it.” (Points : 1) True False Question 7. 7. Which aspect of Deming's 14 points addresses the issue of why managers fail to cooperate with other departments? (Points : 1) Point 6: Institute Training Point 7: Institute Leadership
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