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Business Communication and Decision-Making: A Comprehensive Analysis - Document preview page 1

Business Communication and Decision-Making: A Comprehensive Analysis - Page 1

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Business Communication and Decision-Making: A Comprehensive Analysis

This paper covers business communication strategies and decision-making processes within organizations.

Daniel Mitchell
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Business Communication and Decision-Making: A Comprehensive Analysis - Page 1 preview imageBusiness Communication and Decision-Making: A ComprehensiveAnalysis1) Tara Houser e-mails a colleague Dan Brothers to suggest that he be the leadwriter in preparing a comprehensive business plan for the company. The task willbe rather time-consuming. Tara tells Dan that “the president will certainly beimpressed with whoever heads up this project”, which is persuasive becauseA. Dan will gain key leadership experience that will work in his favor when heapplies for his promotion.B.the company will be able to secure additional financing once it has a business plan.C.the president will be able to use the document to communicate expansion plans tostockholders.D.Dan can help out his colleague so she does not have to take on this additionalresponsibility herself.2) Susan Rojas is applying for a position in the marketing department of a localcorporation. Although Greg Ellis is the director of this department, she has beeninstructed to send her resume and other documents to Jeff Cohen, manager of thehuman resources department. Jeff screens all applications before sending those ofqualified candidates on to appropriate department heads. Jeff is:A.a watchdogB.the primary audienceC. a gatekeeperD.an auxiliary audience3) Which of the following would NOT be related to a discourse community in afactory?A.Supervisors have an open-door policy that encourages workers to stop in and chat.B.Extensive evidence and documentation is required to convince a manager to deviatefrom a company routine.C.Certain topics should not be brought up in the presence of upper management.D. Additional funding has been allocated for the research and development of moreenergy-efficient manufacturing.4) A written message is preferable to an oral one for all of the following EXCEPTA.minimizing undesirable emotions.B.presenting extensive or complex financial data.C.discussing many specific details of a law, policy, or procedure.
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Business Communication and Decision-Making: A Comprehensive Analysis - Page 2 preview image
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Business Communication and Decision-Making: A Comprehensive Analysis - Page 3 preview imageD. getting an immediate response.5) Which audience has political, social, or economic power; pays close attention tothe transaction between you and the primary audience; and may base futureactions on its evaluation of your message?A.GatekeeperB.Auxiliary audienceC. Watchdog audienceD.Secondary audience6) If a document will be a detailed guide or if it contains instructions, you must doall of the following EXCEPTA.group steps into five to seven sub-processes if there are many individual steps.B.check to be sure that all steps are in chronological order.C.number steps or provide check-off boxes so that readers can easily see which stepsthey have completed.D. present all the details in lengthy paragraphs so that the readers get all theinformation they need.7) Good writing costs companies money, and those costs increase significantly if thecommunication is ineffective. Which of the following pairs would NOT be twoadditional costs to the company if written communication is poor?A.Computers and softwareB. Postage and legal problemsC.Lost goodwill and document cyclingD.Paper and wasted time8) For which of the following business messages would it be appropriate toapproach the subject indirectly by leading up to the main point rather thanpresenting it first?A.You are complying with an information request sent to you by the county businesslicense department.B.You are asking a subordinate to complete an entry that he had overlooked on hisexpense report.C. You are letting your staff know that there will be significant downsizing in yourdepartment in the upcoming year.D.You are e-mailing a copy of a sales report to a colleague who had asked for it.
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Business Communication and Decision-Making: A Comprehensive Analysis - Page 4 preview image9) Which of the following is NOT a communication strategy that should be used toimprove customer satisfaction?A.Brainstorming more efficient and effective ways to do thingsB. Withholding good ideas from others in the company to avoid security leaksC.Group problem solving to take advantage of various perspectivesD.Listening closely to customer feedback, both verbal and nonverbal10) Which of the following audiences would receive an internal document?A.The job candidate you wish to hireB. The human resources directorC.The CPA who is auditing your company's booksD.Your best customers11) Which of the following is an ethically sound practice when communicating abusiness message?A.Designing documents to encourage readers to miss key pointsB.Withholding information to reduce the likelihood of conflictC. Including input from all parties interested in the development of the messageD.Manipulating the audience to achieve the desired outcome12) Which of the following groups would be considered an internal audience for acompany?A.State and local agencies that conduct annual health and safety inspections at thecompanyB.Stockholders who have invested in the companyC.Three large customers that represent 85% of the company’s annual salesD. Managers in the company’s Human Resources Department13) A subordinate comes to you because he is upset with the way he is treated byco-workers. A good first response would be to:A. Acknowledge his feelings.B.Tell him about your problems with the same people.C.Give him some advice on how to handle the situation.D.Tell him to solve his own problems.14) Your roommate is always complaining about how much work she has to do andhow far behind she is. This is really starting to bother you. You secretly think thatthings would be a lot better for her if she spent more time studying and less time
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