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Business Communication And Leadership Strategies: A Comprehensive Assessment

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    Business Communication and Leadership Strategies: A Comprehensive Assessment Question 1 1 points Save According to the experts, the 2020 organizations will possess one of the following characteristics: a. Heavily analytical approaches to problem - solving b. Increased rigidity in organizational culture c. Increased product orientation d. Learning as a core competency Question 2 1 points Save One way of dealing with criticism that you think is unfair is: a. to point out to the critic that nobody is perfect b. to demonstrate to the critic that you are aware of his/her failings c. to write a letter to senior management explaining to them the real situation d. acknowledge the critics point of view without acquiescing to it

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    Question 3 1 points Save Message competition is an example of: a. how competition among firms can disrupt communication flows b. communication barriers within an organization c. lack of etiquette in communication d. unorganized flow of messages from external sources into an organization Question 4 1 points Save When speaking before a television camera, it is a good practice to do any of the following, except : a. wear your best jewelry b. dress appropriately c. wear make up d. have your speaker notes Question 5 1 points Save What are the three E's of leadership?

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    a. Economize, empathize, envision b. Empathize, express, excite c. Envision, energize, enable d. E - manage, e - communicate, e - learning Question 6 1 points Save Writing notes during a telephone conversation or during a teleconference call is unacceptable behavior. True False Question 7 1 points Save Studies of gender differences in communication suggest that: a. boys emphasize competition while girls emphasize cooperation b. there are no gender differences c. they can be ignored because in practice they have little bearing on how people behave

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    d. they are rooted in psychological experiences children have with their parents Question 8 1 points Save Which of the following is not an objective of performance reviews? a. Let the employee know where he or she stands b. Improve management - employee relationships c. Provide documentation of views on performance d. Punish poor performance Question 9 1 points Save Characteristics of a good negotiator include each of the following characteristics except: a. a desire to gain as much as possible by reducing the gains of the opposing side b. the capacity to persuade others to do what he/she wants c. flexibility to adopt to new developments and opportunities d. ability to think creatively

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    Question 10 1 points Save It is simply impossible to be successful in business and at the same time maintain ethical integrity. True False Question 11 1 points Save When making a presentation in the afternoon, the wisest thing to do is for the speaker is to avoid speaking in a booming voice. True False Question 12 1 points Save A highly "non - directive" management style is called: a. a democrati c style b . a participative

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    style c. a laissez - faire style d. an autocratic style Question 13 1 points Save Which of the following is an example of relational business communication? a. Working with the media b. Communicating c. Team communication d. Conflict and stress management communication Question 14 1 points Save Customer partnering means that: a . loyal customers stand the chance of being given stock options in a company b. loyal customers can become equity partners in a company after a specified period of time c. the company and its customers work closely together d. loyal customers become part owners of a company

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