Business Communication And Leadership Strategies: A Comprehensive Assessment

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Business Communication and Leadership Strategies: A ComprehensiveAssessmentQuestion 11 pointsSaveAccording to the experts, the 2020 organizations will possess one of the followingcharacteristics:a.Heavilyanalyticalapproaches toproblem-solvingb. Increased rigidity in organizational culturec. Increased product orientationd. Learning as a core competencyQuestion 21 pointsSaveOne way of dealing with criticism that you think is unfair is:a. to point out to thecritic that nobody isperfectb. to demonstrate to the critic that you are aware of his/herfailingsc. to write a letter to senior management explaining to them thereal situationd.acknowledge the critics point of view without acquiescingto it

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Question 31 pointsSaveMessage competition is an example of:a. how competitionamong firms can disruptcommunication flowsb.communication barriers within an organizationc. lack of etiquette in communicationd. unorganized flow of messages from external sources into anorganizationQuestion 41 pointsSaveWhen speaking before a television camera, it is a good practice to do any of the following,except:a. wearyour bestjewelryb. dress appropriatelyc. wear make upd.have your speakernotesQuestion 51 pointsSaveWhat are the three E's of leadership?

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a. Economize,empathize,envisionb. Empathize, express, excitec.Envision, energize, enabled. E-manage, e-communicate, e-learningQuestion 61 pointsSaveWriting notes during a telephone conversation or during a teleconference call is unacceptablebehavior.TrueFalseQuestion 71 pointsSaveStudies of gender differences in communication suggest that:a. boys emphasizecompetition while girlsemphasize cooperationb. there are no gender differencesc. they can be ignored because in practice they have little bearingon how people behave

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d. they are rooted in psychological experiences childrenhave with their parentsQuestion 81 pointsSaveWhich of the following isnotan objective of performance reviews?a. Let theemployee knowwhere he or shestandsb. Improve management-employee relationshipsc.Provide documentation of views onperformanced. Punish poor performanceQuestion 91 pointsSaveCharacteristics of a good negotiator include each of the following characteristicsexcept:a.a desire to gain asmuch as possible byreducing the gains ofthe opposing sideb. the capacity to persuade others to do what he/she wantsc. flexibility to adopt to new developments and opportunitiesd. ability to think creatively

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Question 101 pointsSaveIt is simply impossible to be successful in business and at the same time maintain ethicalintegrity.TrueFalseQuestion 111 pointsSaveWhen making a presentation in the afternoon, the wisest thing to do is for the speaker is toavoid speaking in a booming voice.TrueFalseQuestion 121 pointsSaveA highly "non-directive" management style is called:a. ademocratic styleb. a participative

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stylec. a laissez-faire styled. an autocratic styleQuestion 131 pointsSaveWhich of the following is an example of relational business communication?a.Working withthe mediab. Communicatingc. Team communicationd. Conflict and stress management communicationQuestion 141 pointsSaveCustomer partnering means that:a. loyal customersstand the chance ofbeing given stockoptions in a companyb. loyal customers can become equity partners in a companyafter a specified period of timec. the company and its customers work closely togetherd. loyal customers become part owners of a company

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