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Business Communication : Building Critical Skills Test Bank

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    1 Student: ___________________________________________________________________________ 1. We communicate most successfully when we take the time to consider what results we want. True False 2. Successful communication usually includes elements of persuasion. True False 3. Business communication uses specific conventions for communication. True False 4. In the North American style of business communication conventions, emails need to be polite but neutral. True False 5. Today's employers expect graduates to work well in small groups. True False 6. Most messages have one single purpose. True False 7. When you communicate with non - English speakers, try to use idioms and buzzwords used in office conversation. True False 8. Entry - level professional job requires employees to write memos and email messages. True False 9. Engineers with excellent writing skills have a competitive advantage. True False 10. Business correspondence does not cost money. True False

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    11. An effective, reader - centred business message must be concise. True False 12. Creative thinking is a genetic trait, like blue eyes, rather than something that can be learned. True False 13. To analyze a business communication situation, you need to know only your audience and your purpose. True False 14. To include information without emphasizing it, put it at the bottom of the first page. True False 15. The "C" in the PAIBOC analysis refers to the challenges a writer faces while communicating with the audience. True False 16. Which of the following is NOT a feature of business communication? A. Different organizational patterns can confuse and mislead people. B. Messages are becoming more complicated. C. Effective business communication conforms to the writer's expectations. D. To be efficient, a message must get through the first time. 17. More than any other type of communication, business communication puts particular emphasis on: A. technical language. B. complex topics. C. extensive details. D. efficiency. 18. Which of the following is true about business communication? A. Careers do not depend upon skillful communication. B. It is important to remember that buzzwords should be used in office conversation. C. Idioms should be used while communicating with non - English speakers. D. We cannot achieve success in communication unless and until we meet the other person's wants.

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    19. Which of the following is NOT a conventional tone of the North American style of business communication? A. Presumptuous B. Friendly C. Polite D. Neutral 20. Which of the following is NOT a conventional style of the North American style of business communication? A. Salutation B. Abstract language C. Short sentences and paragraphs D. White space for emphasis 21. Which of the following is NOT a convention of the North American style of business communication? A. Memos go to external audiences B. Memos go to internal audiences C. Format is decided by the organization D. Format is decided by software application 22. Which of the following is an example of a company's internal audience? A. Union leader B. Shareholder C. Supplier D. Office manager 23. Which of the following would be an external audience for a corporate accountant working at a company's head office? A. Vice - President, Sales B. Stockholders C. Manager, Branch Office D. Clerk, Accounts Receivable

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    24. Employers do NOT expect graduates in entry - level positions to: A. interpret comments from informal channels. B. speak effectively to customers and colleagues. C. write well. D. be unable to work well in small groups. 25. Which of the following is NOT essential for employment? A. Working in groups B. Comprehension C. Interpersonal skills D. Advertising skills 26. Which of the following is a feature of the company grapevine? A. It is a formal source of organizational information. B. It is crucial to developing positive relationships. C. It hampers personal as well as professional growth. D. Interpersonal communications skills connect you to the grapevine. 27. The primary purpose of business mes-sages is to: A. explain. B. inform. C. request. D. create goodwill. 28. The process of "cycling" a document back and forth between different people several times: A. increases the cost of correspondence. B. is important to give approval for external documents. C. is a way of making sure that several people "own" the message. D. speeds up communication because several people are made aware of the message before it is released.

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    29. Which of the following is NOT a feature of poor writing? A. It is always concise. B. It delays action. C. It requires more time for revisions. D. It irritates the reader. 30. Good writing: A. presents the reader's point of view. B. increases the number of requests answered negatively. C. projects the image of the writer as an intelligent person. D. helps hide disagreements. 31. Which of the following is true about good writing? A. It shows that the writer is capable. B. It increases the number of requests answered negatively. C. It presents the reader's point of view. D. It helps hide disagreements. 32. A message is comprehensive if the: A. style, organization, and visual impact of the message help the reader to read, understand, and act. B. writer chooses the facts — and the organization and language to convey those facts — that enable the reader to get the meaning that the writer intended. C. information in the message is accurate and is free of errors in punctuation, spelling, grammar, word order, and sentence structure. D. writer conveys maximum meaning using as few words as possible. 33. We know a message is correct when: A. the writer conveys maximum meaning using as few words as possible. B. the style, organization, and visual impact of the message help the reader to read, understand, and act. C. it is free of errors in punctuation, spelling, grammar, word order, and sentence structure. D. the reader has enough information to evaluate the message and act on it.

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    34. Which of the following is NOT a characteristic of good business communication? A. Clear B. Concise C. Casual D. Comprehensive 35. Analyzing the context of business communication: A. helps us make a favourable impression. B. means too many people will be involved in creating the communication. C. takes a lot of time, and is therefore not justified. D. should be left only to senior management. 36. Which of the following factors would you NOT consider as part of your analysis of a communication situation? A. Your own feelings about the topic B. What you want to happen as a result of the communication C. Where and when the communication will take place D. Your audience's wants and needs 37. Which of the following is true about lateral thinking? A. It prevents flexible thinking. B. It enables one to think creatively. C. It provides the most obvious solution to a problem. D. It cannot be learned with practice. 38. Which of the following factors would you NOT consider as part of your analysis of a communication situation? A. Your audience's wants and needs B. The writer's needs and values C. Where the communication will take place D. When the communication will take place

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    39. Generating every possible idea on a topic, no matter how silly or far - fetched, is known as _____. A. paraphrasing B. brainstorming C. acculturation D. groupthink 40. Which of the following questions BEST answers if maximum privacy is ensured when a message is confidential? A. What's my purpose? B. Who's my audience? C. When will the communication happen? D. Where will the communication happen? 41. According to employers, what are the business basics that Canadian professionals need in order to be competitive in the global market? 42. List the problems caused by poor writing.

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    43. What are the features of successful messages? 44. What are IBM's tips for creativity? 45. What is PAIBOC? Briefly explain each of its components. 46. We communicate because of our innate need to make _____. ________________________________________ 47. The company grapevine is an example of a(n) _____ communication channel. ________________________________________ 48. The primary purpose of business messages is to build _____ with the reader. ________________________________________ 49. Mind - mappers use _____ to outline or cluster, and solve problems ________________________________________

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    50. Brainstorming helps get creative _____. ________________________________________

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    1 Key 1. (p. 4) We communicate most successfully when we take the time to consider what results we want. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 01 Knowledge of why we communicate Locker - Module 01 #1 2. (p. 4) Successful communication usually includes elements of persuasion. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 01 Knowledge of why we communicate Locker - Module 01 #2 3. (p. 4) Business communication uses specific conventions for communication. TRUE Blooms: Comprehension Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #3 4. (p. 4) In the North American style of business communication conventions, emails need to be polite but neutral. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #4 5. (p. 6) Today's employers expect graduates to work well in small groups. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #5 6. (p. 6) Most messages have one single purpose. FALSE Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #6

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    7. (p. 7) When you communicate with non - English speakers, try to use idioms and buzzwords used in office conversation. FALSE Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #7 8. (p. 7) Entry - level professional job requires employees to write memos and email messages. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #8 9. (p. 8) Engineers with excellent writing skills have a competitive advantage. TRUE Blooms: Comprehension Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #9 10. (p. 8) Business correspondence does not cost money. FALSE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #10 11. (p. 9) An effective, reader - centred business message must be concise. TRUE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 05 Skills to identify the characteristics of effective business messages Locker - Module 01 #11 12. (p. 10) Creative thinking is a genetic trait, like blue eyes, rather than something that can be learned. FALSE Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 04 Knowledge of how to begin to analyze communication situations Locker - Module 01 #12

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    13. (p. 10 - 11) To analyze a business communication situation, you need to know only your audience and your purpose. FALSE Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 04 Knowledge of how to begin to analyze communication situations Locker - Module 01 #13 14. (p. 12) To include information without emphasizing it, put it at the bottom of the first page. FALSE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 06 Skills to begin to analyze communication situations Locker - Module 01 #14 15. (p. 12) The "C" in the PAIBOC analysis refers to the challenges a writer faces while communicating with the audience. FALSE Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 06 Skills to begin to analyze communication situations Locker - Module 01 #15 16. (p. 4) Which of the following is NOT a feature of business communication? A. Different organizational patterns can confuse and mislead people. B. Messages are becoming more complicated. C. Effective business communication conforms to the writer's expectations. D. To be efficient, a message must get through the first time. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #16 17. (p. 4) More than any other type of communication, business communication puts particular emphasis on: A. technical language. B. complex topics. C. extensive details. D. efficiency. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #17

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    18. (p. 4) Which of the following is true about business communication? A. Careers do not depend upon skillful communication. B. It is important to remember that buzzwords should be used in office conversation. C. Idioms should be used while communicating with non - English speakers. D. We cannot achieve success in communication unless and until we meet the other person's wants. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 01 Knowledge of why we communicate Locker - Module 01 #18 19. (p. 4) Which of the following is NOT a conventional tone of the North American style of business communication? A. Presumptuous B. Friendly C. Polite D. Neutral Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #19 20. (p. 4) Which of the following is NOT a conventional style of the North American style of business communication? A. Salutation B. Abstract language C. Short sentences and paragraphs D. White space for emphasis Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #20 21. (p. 4) Which of the following is NOT a convention of the North American style of business communication? A. Memos go to external audiences B. Memos go to internal audiences C. Format is decided by the organization D. Format is decided by software application Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes

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    Locker - Module 01 #21 22. (p. 5) Which of the following is an example of a company's internal audience? A. Union leader B. Shareholder C. Supplier D. Office manager Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #22 23. (p. 5) Which of the following would be an external audience for a corporate accountant working at a company's head office? A. Vice - President, Sales B. Stockholders C. Manager, Branch Office D. Clerk, Accounts Receivable Blooms: Comprehension Difficulty: Medium Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #23 24. (p. 6) Employers do NOT expect graduates in entry - level positions to: A. interpret comments from informal channels. B. speak effectively to customers and colleagues. C. write well. D. be unable to work well in small groups. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 02 Knowledge of what business communication accomplishes Locker - Module 01 #24 25. (p. 6) Which of the following is NOT essential for employment? A. Working in groups B. Comprehension C. Interpersonal skills D. Advertising skills Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #25

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    26. (p. 7) Which of the following is a feature of the company grapevine? A. It is a formal source of organizational information. B. It is crucial to developing positive relationships. C. It hampers personal as well as professional growth. D. Interpersonal communications skills connect you to the grapevine. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #26 27. (p. 7) The primary purpose of business mes-sages is to: A. explain. B. inform. C. request. D. create goodwill. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #27 28. (p. 8) The process of "cycling" a document back and forth between different people several times: A. increases the cost of correspondence. B. is important to give approval for external documents. C. is a way of making sure that several people "own" the message. D. speeds up communication because several people are made aware of the message before it is released. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #28 29. (p. 8) Which of the following is NOT a feature of poor writing? A. It is always concise. B. It delays action. C. It requires more time for revisions. D. It irritates the reader. Blooms: Knowledge Difficulty: Easy Learning Objective: 01 - 03 Knowledge of what communication and Interpersonal skills employers seek Locker - Module 01 #29

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