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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Document preview page 1

COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 1

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COMMUNICATING EFFECTIVELY 11th Edition Test Bank

Prepare for your test like a pro with COMMUNICATING EFFECTIVELY 11th Edition Test Bank, packed with high-quality practice questions and solutions.

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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 1 preview image1Student: ___________________________________________________________________________1.Each person involved in the communication process is both a sender and a receiver.TrueFalse2.Most of our communication is verbal.TrueFalse3.Sensory acuity means paying attention to all elements in the communication environment.TrueFalse4.Semantic noise occurs when a listener tunes out the message because of offensive languagethat the speaker uses.TrueFalse5.A change in setting may change the message value of the communication.TrueFalse6.Asynchronous communication is talk that occurs at the same time with no time delay.TrueFalse7.The Internet is represented in the communication model by the wordsetting.TrueFalse8.One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have anequal opportunity to express themselves.TrueFalse9.Not all communications have a past, present, and future.TrueFalse10.Keeping a diary would be an example of intrapersonal communication.TrueFalse
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 2 preview image
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 3 preview image11.Generally, interpersonal communication has less verbal feedbackpotential than publiccommunication.TrueFalse12.Small group communication emphasizes problem solving.TrueFalse13.A Mexican-American talking to an African-American is an example of interculturalcommunication.TrueFalse14.A competent communicator is one who communicates successfully but not necessarily in asocially appropriate manner.TrueFalse15.The process of strategic flexibility allows communicators to approach any and every situationusing exactly the same set of behaviors.TrueFalse16.Active open-mindedness (AOM) has as its main purpose the critical examination, analysis, andthoughtful consideration of ideas.TrueFalse17.To change communication skills in anyway requires setting a realistic timetable for improvement.TrueFalse18.Ethical communication is a component of each of the six types of communication.TrueFalse19.The most frequently cited factors in aiding graduating college students to both obtain and sustainemployment are:A.computer skills.B.job-specific skills.C.knowledge of any content area or major.D.basic oral and written communication skills.
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 4 preview image20.Which was NOT one of the three factors thatmade the author of your book switch from a pre-med major to speech?A.The importance of speech in leadershipB.That it is the ultimate people-oriented disciplineC.The importance of communication skills in all areas of lifeD.That itoffers specific instructions on how to approach all ambiguous and confusing situations21.When communication is defined as a process, this means:A.it is always changing.B.it involves more than one person.C.it occurs in asetting or environment.D.when there is communication, there is always feedback.22.The ideas and feelings that a sender-receiver wants to share are known as:A.noise.B.setting.C.channel.D.messages.23.A symbol thatrepresents an object is known as what kind of symbol?A.GenuineB.ConcreteC.AbstractD.Conclusive24.Which types of symbols were defined as those that stand for ideas rather than objects?A.verbal symbolsB.abstract symbolsC.concrete symbolsD.nonverbal symbols
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 5 preview image25.What percent of messages sent and received by Americans did Albert Mehrabian claim arenonverbal?A.10 percentB.50 percentC.75 percentD.90 percent26.That kind of noise caused by people's emotional reactions to words is known as:A.psychic noise.B.internal noise.C.external noise.D.semantic noise.27.The Internet is represented in the communication model by the word(s):A.channel.B.setting.C.feedback.D.senders-receivers.28.When you focus on communication as a transaction, you are focusing on the:A.noise.B.setting.C.physical act.D.psychological act.29.Which of thefollowing is true with respect to the roles all communicators play?A.They do not always stay the same in a relationship.B.They are established only by you and the choices you make.C.They are determined primarily by your word choices and body language.D.They complicate the communication situation to such a degree that it is impossible tounderstand what goes on in communication. Roles have no place in communication.
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 6 preview image30.Communication that occurs within you is known as:A.public communication.B.small-group communication.C.interpersonal communication.D.intrapersonal communication.31.Messages are typically most highly structured in which of the following types of communication?A.Intrapersonal communicationB.Interpersonal communicationC.Small-group communicationD.Public communication32.Which of the following is NOT one of the three components of competence?A.SkillB.ControlC.KnowledgeD.Motivation33.Which of the following was NOT mentioned as a justification for strategic flexibility?A.The world is complex.B.Problems are complicated.C.Circumstances are intricate and involved.D.Leaders must be able toapply exactly the same set of solutions to every problem.34.Creativity, as presented in this book, is defined as:A.a rare and special power.B.the ability to devise ideas unthought about before.C.a trait restricted toartistic, inspired, visionary people.D.the capacity to synthesize vast amounts of information and wrestle with complex problems.35.Communication that is honest, fair, and considerate of others' rights is known as:A.publiccommunication.B.ethical communication.C.intercultural communication.D.interpersonal communication.
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 7 preview image36.What does it mean that communication is a process, and why is this important?37.Distinguish among verbal,concrete, abstract, and nonverbal symbols.38.What is sensory acuity, and what contribution does it make to effective communication?39.Distinguish among external, internal, and semantic noise.
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 8 preview image40.Whatis the Internet's effect on communication?41.What are the aspects of communication as transaction, and why are they important?42.Name and briefly describe some ways in which the roles you play will influence yourcommunication.43.What is intrapersonal communication, and what function does it serve?
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 9 preview image44.Define intercultural communication. What do we mean by the termculture?45.What are the elementscommunicators should display if they want their communication to beconsidered competent?46.What are the steps of strategic flexibility, and what is it that distinguishes each one from theothers?47.Explain the value of active open-mindedness as a tool. How can it help communicators when theyare facing baffling or confusing situations?
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 10 preview image48.As a student begins serious study of communication, what inquiries should that person pursue?49.When is it that your true ethics are revealed, and what are the circumstances most likely to revealthem?50.When you communicate ethically, what principles should you follow?
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 11 preview image1Key1.(p.7)Each personinvolved in the communication process is both a sender and a receiver.TRUEHybels-Chapter 01 #12.(p.9)Most of our communication is verbal.FALSEHybels-Chapter 01 #23.(p.10)Sensory acuity means paying attention to allelements in the communication environment.TRUEHybels-Chapter 01 #34.(p.10)Semantic noise occurs when a listener tunes out the message because of offensive languagethat the speaker uses.TRUEHybels-Chapter 01 #45.(p.11)A change in setting may change the message value of the communication.TRUEHybels-Chapter 01 #56.(p.12)Asynchronous communication is talk that occurs at the same time with no time delay.FALSEHybels-Chapter 01 #67.(p.13)The Internet is represented in the communication model by the wordsetting.FALSEHybels-Chapter 01 #78.(p.13)One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people havean equal opportunity to express themselves.TRUEHybels-Chapter 01 #8
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 12 preview image9.(p.13)Not all communications have a past, present, and future.FALSEHybels-Chapter 01 #910.(p.15)Keeping a diary would be an example of intrapersonalcommunication.TRUEHybels-Chapter 01 #1011.(p.15)Generally, interpersonal communication has less verbal feedback potential than publiccommunication.FALSEHybels-Chapter 01 #1112.(p.17)Small groupcommunication emphasizes problem solving.TRUEHybels-Chapter 01 #1213.(p.18)A Mexican-American talking to an African-American is an example of interculturalcommunication.TRUEHybels-Chapter 01 #1314.(p.19)Acompetent communicator is one who communicates successfully but not necessarily in asocially appropriate manner.FALSEHybels-Chapter 01 #1415.(p.20)The process of strategic flexibility allows communicators to approach any and every situationusing exactly the same set of behaviors.FALSEHybels-Chapter 01 #1516.(p.22)Active open-mindedness (AOM) has as its main purpose the critical examination, analysis,and thoughtful consideration of ideas.TRUEHybels-Chapter 01 #16
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 13 preview image17.(p.24)To change communication skills in any way requires setting a realistic timetable forimprovement.TRUEHybels-Chapter 01 #1718.(p.25)Ethical communication is a component of each of the six types ofcommunication.TRUEHybels-Chapter 01 #1819.(p.6)The most frequently cited factors in aiding graduating college students to both obtain andsustain employment are:A.computer skills.B.job-specific skills.C.knowledge ofany content area or major.D.basic oral and written communication skills.Hybels-Chapter 01 #1920.(p.6)Which was NOT one of the three factors that made the author of your book switch from a pre-med major to speech?A.Theimportance of speech in leadershipB.That it is the ultimate people-oriented disciplineC.The importance of communication skills in all areas of lifeD.That it offers specific instructions on how to approach all ambiguous and confusingsituationsHybels-Chapter 01 #2021.(p.7)When communication is defined as a process, this means:A.it is always changing.B.it involves more than one person.C.it occurs in a setting or environment.D.when there iscommunication, there is always feedback.Hybels-Chapter 01 #21
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 14 preview image22.(p.7)The ideas and feelings that a sender-receiver wants to share are known as:A.noise.B.setting.C.channel.D.messages.Hybels-Chapter 01 #2223.(p.8)A symbol that represents an object is known as what kind of symbol?A.GenuineB.ConcreteC.AbstractD.ConclusiveHybels-Chapter 01 #2324.(p.9)Which types of symbols were defined as those that stand for ideasrather than objects?A.verbal symbolsB.abstract symbolsC.concrete symbolsD.nonverbal symbolsHybels-Chapter 01 #2425.(p.9)What percent of messages sent and received by Americans did Albert Mehrabian claim arenonverbal?A.10 percentB.50 percentC.75 percentD.90 percentHybels-Chapter 01 #2526.(p.10)That kind of noise caused by people's emotional reactions to words is known as:A.psychic noise.B.internal noise.C.external noise.D.semantic noise.Hybels-Chapter 01 #26
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 15 preview image27.(p.13)The Internet is represented in the communication model by the word(s):A.channel.B.setting.C.feedback.D.senders-receivers.Hybels-Chapter 01 #2728.(p.13)When you focus on communication as a transaction, you are focusing on the:A.noise.B.setting.C.physical act.D.psychological act.Hybels-Chapter 01 #2829.(p.14)Which of thefollowing is true with respect to the roles all communicators play?A.They do not always stay the same in a relationship.B.They are established only by you and the choices you make.C.They are determined primarily by your word choices andbody language.D.They complicate the communication situation to such a degree that it is impossible tounderstand what goes on in communication. Roles have no place in communication.Hybels-Chapter 01 #2930.(p.15)Communication that occurs within you is known as:A.public communication.B.small-group communication.C.interpersonal communication.D.intrapersonal communication.Hybels-Chapter 01 #30
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COMMUNICATING EFFECTIVELY 11th Edition Test Bank - Page 16 preview image31.(p.18)Messages aretypically most highly structured in which of the following types ofcommunication?A.Intrapersonal communicationB.Interpersonal communicationC.Small-group communicationD.Public communicationHybels-Chapter 01 #3132.(p.19)Which of the following is NOT one of the three components of competence?A.SkillB.ControlC.KnowledgeD.MotivationHybels-Chapter 01 #3233.(p.20)Which of the following was NOT mentioned as ajustification for strategic flexibility?A.The world is complex.B.Problems are complicated.C.Circumstances are intricate and involved.D.Leaders must be able to apply exactly the same set of solutions to every problem.Hybels-Chapter 01 #3334.(p.22)Creativity, as presented in this book, is defined as:A.a rare and special power.B.the ability to devise ideas unthought about before.C.a trait restricted to artistic, inspired, visionary people.D.thecapacity to synthesize vast amounts of information and wrestle with complex problems.Hybels-Chapter 01 #3435.(p.25)Communication that is honest, fair, and considerate of others' rights is known as:A.publiccommunication.B.ethical communication.C.intercultural communication.D.interpersonal communication.Hybels-Chapter 01 #35
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