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COMMUNICATING EFFECTIVELY 11th Edition Test Bank

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    1 Student: ___________________________________________________________________________ 1. Each person involved in the communication process is both a sender and a receiver. True False 2. Most of our communication is verbal. True False 3. Sensory acuity means paying attention to all elements in the communication environment. True False 4. Semantic noise occurs when a listener tunes out the message because of offensive language that the speaker uses. True False 5. A change in setting may change the message value of the communication. True False 6. Asynchronous communication is talk that occurs at the same time with no time delay. True False 7. The Internet is represented in the communication model by the word setting . True False 8. One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have an equal opportunity to express themselves. True False 9. Not all communications have a past, present, and future. True False 10. Keeping a diary would be an example of intrapersonal communication. True False

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    11. Generally, interpersonal communication has less verbal feedback potential than public communication. True False 12. Small group communication emphasizes problem solving. True False 13. A Mexican - American talking to an African - American is an example of intercultural communication. True False 14. A competent communicator is one who communicates successfully but not necessarily in a socially appropriate manner. True False 15. The process of strategic flexibility allows communicators to approach any and every situation using exactly the same set of behaviors. True False 16. Active open - mindedness (AOM) has as its main purpose the critical examination, analysis, and thoughtful consideration of ideas. True False 17. To change communication skills in any way requires setting a realistic timetable for improvement. True False 18. Ethical communication is a component of each of the six types of communication. True False 19. The most frequently cited factors in aiding graduating college students to both obtain and sustain employment are: A. computer skills. B. job - specific skills. C. knowledge of any content area or major. D. basic oral and written communication skills.

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    20. Which was NOT one of the three factors that made the author of your book switch from a pre - med major to speech? A. The importance of speech in leadership B. That it is the ultimate people - oriented discipline C. The importance of communication skills in all areas of life D. That it offers specific instructions on how to approach all ambiguous and confusing situations 21. When communication is defined as a process, this means: A. it is always changing. B. it involves more than one person. C. it occurs in a setting or environment. D. when there is communication, there is always feedback. 22. The ideas and feelings that a sender - receiver wants to share are known as: A. noise. B. setting. C. channel. D. messages. 23. A symbol that represents an object is known as what kind of symbol? A. Genuine B. Concrete C. Abstract D. Conclusive 24. Which types of symbols were defined as those that stand for ideas rather than objects? A. verbal symbols B. abstract symbols C. concrete symbols D. nonverbal symbols

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    25. What percent of messages sent and received by Americans did Albert Mehrabian claim are nonverbal? A. 10 percent B. 50 percent C. 75 percent D. 90 percent 26. That kind of noise caused by people's emotional reactions to words is known as: A. psychic noise. B. internal noise. C. external noise. D. semantic noise. 27. The Internet is represented in the communication model by the word(s): A. channel. B. setting. C. feedback. D. senders - receivers. 28. When you focus on communication as a transaction, you are focusing on the: A. noise. B. setting. C. physical act. D. psychological act. 29. Which of the following is true with respect to the roles all communicators play? A. They do not always stay the same in a relationship. B. They are established only by you and the choices you make. C. They are determined primarily by your word choices and body language. D. They complicate the communication situation to such a degree that it is impossible to understand what goes on in communication. Roles have no place in communication.

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    30. Communication that occurs within you is known as: A. public communication. B. small - group communication. C. interpersonal communication. D. intrapersonal communication. 31. Messages are typically most highly structured in which of the following types of communication? A. Intrapersonal communication B. Interpersonal communication C. Small - group communication D. Public communication 32. Which of the following is NOT one of the three components of competence? A. Skill B. Control C. Knowledge D. Motivation 33. Which of the following was NOT mentioned as a justification for strategic flexibility? A. The world is complex. B. Problems are complicated. C. Circumstances are intricate and involved. D. Leaders must be able to apply exactly the same set of solutions to every problem. 34. Creativity, as presented in this book, is defined as: A. a rare and special power. B. the ability to devise ideas unthought about before. C. a trait restricted to artistic, inspired, visionary people. D. the capacity to synthesize vast amounts of information and wrestle with complex problems. 35. Communication that is honest, fair, and considerate of others' rights is known as: A. public communication. B. ethical communication. C. intercultural communication. D. interpersonal communication.

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    36. What does it mean that communication is a process, and why is this important? 37. Distinguish among verbal, concrete, abstract, and nonverbal symbols. 38. What is sensory acuity, and what contribution does it make to effective communication? 39. Distinguish among external, internal, and semantic noise.

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    40. What is the Internet's effect on communication? 41. What are the aspects of communication as transaction, and why are they important? 42. Name and briefly describe some ways in which the roles you play will influence your communication. 43. What is intrapersonal communication, and what function does it serve?

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    44. Define intercultural communication. What do we mean by the term culture ? 45. What are the elements communicators should display if they want their communication to be considered competent? 46. What are the steps of strategic flexibility, and what is it that distinguishes each one from the others? 47. Explain the value of active open - mindedness as a tool. How can it help communicators when they are facing baffling or confusing situations?

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    48. As a student begins serious study of communication, what inquiries should that person pursue? 49. When is it that your true ethics are revealed, and what are the circumstances most likely to reveal them? 50. When you communicate ethically, what principles should you follow?

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    1 Key 1. (p. 7) Each person involved in the communication process is both a sender and a receiver. TRUE Hybels - Chapter 01 #1 2. (p. 9) Most of our communication is verbal. FALSE Hybels - Chapter 01 #2 3. (p. 10) Sensory acuity means paying attention to all elements in the communication environment. TRUE Hybels - Chapter 01 #3 4. (p. 10) Semantic noise occurs when a listener tunes out the message because of offensive language that the speaker uses. TRUE Hybels - Chapter 01 #4 5. (p. 11) A change in setting may change the message value of the communication. TRUE Hybels - Chapter 01 #5 6. (p. 12) Asynchronous communication is talk that occurs at the same time with no time delay. FALSE Hybels - Chapter 01 #6 7. (p. 13) The Internet is represented in the communication model by the word setting . FALSE Hybels - Chapter 01 #7 8. (p. 13) One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have an equal opportunity to express themselves. TRUE Hybels - Chapter 01 #8

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    9. (p. 13) Not all communications have a past, present, and future. FALSE Hybels - Chapter 01 #9 10. (p. 15) Keeping a diary would be an example of intrapersonal communication. TRUE Hybels - Chapter 01 #10 11. (p. 15) Generally, interpersonal communication has less verbal feedback potential than public communication. FALSE Hybels - Chapter 01 #11 12. (p. 17) Small group communication emphasizes problem solving. TRUE Hybels - Chapter 01 #12 13. (p. 18) A Mexican - American talking to an African - American is an example of intercultural communication. TRUE Hybels - Chapter 01 #13 14. (p. 19) A competent communicator is one who communicates successfully but not necessarily in a socially appropriate manner. FALSE Hybels - Chapter 01 #14 15. (p. 20) The process of strategic flexibility allows communicators to approach any and every situation using exactly the same set of behaviors. FALSE Hybels - Chapter 01 #15 16. (p. 22) Active open - mindedness (AOM) has as its main purpose the critical examination, analysis, and thoughtful consideration of ideas. TRUE Hybels - Chapter 01 #16

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    17. (p. 24) To change communication skills in any way requires setting a realistic timetable for improvement. TRUE Hybels - Chapter 01 #17 18. (p. 25) Ethical communication is a component of each of the six types of communication. TRUE Hybels - Chapter 01 #18 19. (p. 6) The most frequently cited factors in aiding graduating college students to both obtain and sustain employment are: A. computer skills. B. job - specific skills. C. knowledge of any content area or major. D. basic oral and written communication skills. Hybels - Chapter 01 #19 20. (p. 6) Which was NOT one of the three factors that made the author of your book switch from a pre - med major to speech? A. The importance of speech in leadership B. That it is the ultimate people - oriented discipline C. The importance of communication skills in all areas of life D. That it offers specific instructions on how to approach all ambiguous and confusing situations Hybels - Chapter 01 #20 21. (p. 7) When communication is defined as a process, this means: A. it is always changing. B. it involves more than one person. C. it occurs in a setting or environment. D. when there is communication, there is always feedback. Hybels - Chapter 01 #21

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    22. (p. 7) The ideas and feelings that a sender - receiver wants to share are known as: A. noise. B. setting. C. channel. D. messages. Hybels - Chapter 01 #22 23. (p. 8) A symbol that represents an object is known as what kind of symbol? A. Genuine B. Concrete C. Abstract D. Conclusive Hybels - Chapter 01 #23 24. (p. 9) Which types of symbols were defined as those that stand for ideas rather than objects? A. verbal symbols B. abstract symbols C. concrete symbols D. nonverbal symbols Hybels - Chapter 01 #24 25. (p. 9) What percent of messages sent and received by Americans did Albert Mehrabian claim are nonverbal? A. 10 percent B. 50 percent C. 75 percent D. 90 percent Hybels - Chapter 01 #25 26. (p. 10) That kind of noise caused by people's emotional reactions to words is known as: A. psychic noise. B. internal noise. C. external noise. D. semantic noise. Hybels - Chapter 01 #26

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    27. (p. 13) The Internet is represented in the communication model by the word(s): A. channel. B. setting. C. feedback. D. senders - receivers. Hybels - Chapter 01 #27 28. (p. 13) When you focus on communication as a transaction, you are focusing on the: A. noise. B. setting. C. physical act. D. psychological act. Hybels - Chapter 01 #28 29. (p. 14) Which of the following is true with respect to the roles all communicators play? A. They do not always stay the same in a relationship. B. They are established only by you and the choices you make. C. They are determined primarily by your word choices and body language. D. They complicate the communication situation to such a degree that it is impossible to understand what goes on in communication. Roles have no place in communication. Hybels - Chapter 01 #29 30. (p. 15) Communication that occurs within you is known as: A. public communication. B. small - group communication. C. interpersonal communication. D. intrapersonal communication. Hybels - Chapter 01 #30

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    31. (p. 18) Messages are typically most highly structured in which of the following types of communication? A. Intrapersonal communication B. Interpersonal communication C. Small - group communication D. Public communication Hybels - Chapter 01 #31 32. (p. 19) Which of the following is NOT one of the three components of competence? A. Skill B. Control C. Knowledge D. Motivation Hybels - Chapter 01 #32 33. (p. 20) Which of the following was NOT mentioned as a justification for strategic flexibility? A. The world is complex. B. Problems are complicated. C. Circumstances are intricate and involved. D. Leaders must be able to apply exactly the same set of solutions to every problem. Hybels - Chapter 01 #33 34. (p. 22) Creativity, as presented in this book, is defined as: A. a rare and special power. B. the ability to devise ideas unthought about before. C. a trait restricted to artistic, inspired, visionary people. D. the capacity to synthesize vast amounts of information and wrestle with complex problems. Hybels - Chapter 01 #34 35. (p. 25) Communication that is honest, fair, and considerate of others' rights is known as: A. public communication. B. ethical communication. C. intercultural communication. D. interpersonal communication. Hybels - Chapter 01 #35

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