Effective Communication Techniques in Business Writing: A Comprehensive Analysis

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Effective Communication Techniques in Business Writing: A ComprehensiveAnalysisQuestion 11 out of 1 pointsMessages denying credit are different from other types of bad-news messages in that theyAnswerSelected Answer:are subject to more legal issues.Correct Answer:are subject to more legal issues.Question 21 out of 1 pointsA mail order supplier has received an order for an item that would be unsuitable for thecustomer's needs. The supplier shouldAnswerSelectedAnswer:acknowledge the order, explain why an alternative item would be preferable,and wait for a response.CorrectAnswer:acknowledge the order, explain why an alternative item would be preferable,and wait for a response.Question 31 out of 1 pointsIf bad news appears in the first sentence of a message, the

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AnswerSelected Answer:receiver’s reaction is likely to be defensive.Correct Answer:receiver’s reaction is likely to be defensive.Question 40 out of 1 pointsDelnisha, a customer service representative for the manufacturer of Marathon brand faucets,receives a large order from a small contractor. Which of the following is the BEST way forDelnisha to begin a letter saying the company does not sell directly to end users?AnswerSelectedAnswer:Thank you very much for your order. Unfortunately, we will not be able tofill it.Correct Answer:Our patenting coating process makes Marathon faucets the contractor'schoice.Question 51 out of 1 pointsGreg Komuro often delivers messages to clients in which he must convey negative ideas. Whichof the following techniques could Greg use to subordinate bad news?AnswerSelected Answer:Passive voice and abstract nouns as the subjects of sentences

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Correct Answer:Passive voice and abstract nouns as the subjects of sentencesQuestion 61 out of 1 pointsYour employer asked you to compose a message to be sent to all job applicants who were notselected for an available sales representative position. You shouldAnswerSelectedAnswer:place the "not selected" message in the dependent clause of a complexsentence telling of the high competition the applicant faced in interviewing forthis job.CorrectAnswer:place the "not selected" message in the dependent clause of a complexsentence telling of the high competition the applicant faced in interviewing forthis job.Question 71 out of 1 pointsWhich of the following is the BEST negative reply to a request for a favor?AnswerSelectedAnswer:Although I have multiple obligations for the date you suggested, I fully supportyour effort to raise funds for the homeless.CorrectAnswer:Although I have multiple obligations for the date you suggested, I fully supportyour effort to raise funds for the homeless.Question 8

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