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Introduction to Management Science, 11th Edition Test Bank

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 1 True / False 1. Cloud computing refers to a collection of computer servers that house resources users access through the Internet. a. True b. False ANSWER: True POINTS: 1 REFERENCES: CLD 2 2. When you create a free Microsoft account, you must pay for cloud storage space. a. True b. False ANSWER: False POINTS: 1 REFERENCES: CLD 3 3. You can access the services offered by Office 365 using your computer, tablet (Windows, iPad, or Android), any browser, or supported mobile device. a. True b. False ANSWER: True POINTS: 1 REFERENCES: CLD 3 4. Office 365 is available only in business, consumer, and education editions. a. True b. False ANSWER: False POINTS: 1 REFERENCES: CLD 4 5. Microsoft provides various subscription plans for Office 365 with different benefits for each individual or organization. a. True b. False ANSWER: True POINTS: 1 REFERENCES: CLD 5

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 2 6. As shown in the accompanying figure, a team portal page is shown when you subscribe at https://portal.microsoftonline.com. a. True b. False ANSWER: True POINTS: 1 REFERENCES: CLD 9 7. Exchange Online allows employees to collaborate with one another, share documents, post announcements, and track tasks. a. True b. False ANSWER: False POINTS: 1 REFERENCES: CLD 10 8. A SharePoint website cannot be customized to serve as an internal company website for private communications within the company. a. True b. False ANSWER: False POINTS: 1 REFERENCES: CLD 11 9. A domain is a unique web address that identifies where your website can be found. a. True

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 3 b. False ANSWER: True POINTS: 1 REFERENCES: CLD 11 10. As shown in the accompanying figure, Lync utilizes instant messaging. a. True b. False ANSWER: True POINTS: 1 REFERENCES: CLD 13 Modified True / False 11. The Microsoft cloud provides Office software and information stored on remote servers in the United States . _______________ ANSWER: False - all over the world POINTS: 1 REFERENCES: CLD 2 12. Microsoft Office 365 subscription plans offer all the same applications that are available in the Microsoft Office Professional 2013 suite in addition to multiple communication and collaboration tools.

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 4 _______________ ANSWER: True POINTS: 1 REFERENCES: CLD 6 13. The Office 365 subscription provides access to most Office applications wherever you are working. _______________ ANSWER: False - the full POINTS: 1 REFERENCES: CLD 6 14. When you install Office 365 on a Mac, the most current Mac version of Office is installed. _______________ ANSWER: True POINTS: 1 REFERENCES: CLD 6 15. Microsoft Office 365 installs locally on your computer in addition to being available online. ANSWER: True POINTS: 1 REFERENCES: CLD 6 Multiple Choice 16. Microsoft Office 365 uses the ____ to deliver a subscription - based service offering the newest Office suite and much more. a. app b. tile c. operating system d. cloud ANSWER: d POINTS: 1 REFERENCES: CLD 2 17. ____ can help businesses be more efficient and save them money by shifting usage and the consumption of resources, such as servers and programs, from a local environment to the Internet. a. Cloud computing b. Operating systems c. Applications d. Databases ANSWER: a POINTS: 1 REFERENCES: CLD 3 18. Office 365 is a collection of ____ and services. a. clouds b. databases c. programs d. accounts ANSWER: c POINTS: 1 REFERENCES: CLD 3

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 5 19. ____ is the name of the perpetual software package that includes individual applications that can be installed on a single computer. a. Office 365 b. Microsoft Exchange c. Office 2013 d. Microsoft Office Web ANSWER: c POINTS: 1 REFERENCES: CLD 4 20. Office 365 uses a quick - start installation technology, called ____, that downloads and installs the basics within minutes. a. Click - to - Run b. Office on Demand c. Click - to - Install d. Install on Demand ANSWER: a POINTS: 1 REFERENCES: CLD 6 Multiple Response Modified Multiple Choice 21. In addition to the core desktop Office suite, Office 365 provides access to ____. a. email b. calendars c. conferencing d. file sharing ANSWER: a, b, c, d POINTS: 1 REFERENCES: CLD 2 22. Office 365 website creation tools include those for adding ____. a. a theme b. graphics c. fonts d. a storage device ANSWER: a, b, c POINTS: 1 REFERENCES: CLD 8 23. After you configure your devices’ email settings, you can view your Microsoft account ____. a. database b. calendar c. contacts d. email ANSWER: b, c, d POINTS: 1 REFERENCES: CLD 8 24. Small business subscription plans allow employees to create and store ____. a. Word documents b. Excel spreadsheets c. PowerPoint presentations d. websites

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 6 ANSWER: a, b, c POINTS: 1 REFERENCES: CLD 9 25. Exchange enables employees to be more productive by effectively ____. a. creating databases b. designing websites c. managing email across multiple devices d. facilitating teamwork ANSWER: c, d POINTS: 1 REFERENCES: CLD 10 Completion 26. Microsoft Office 365 uses the _________________________ to deliver a subscription - based service offering the newest Office suite and much more. ANSWER: cloud POINTS: 1 REFERENCES: CLD 2 27. In addition to the _________________________ Office suite, Office 365 provides access to email, calendars, conferencing, file sharing, and website design. ANSWER: core desktop POINTS: 1 REFERENCES: CLD 2

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 7 28. As shown in the accompanying figure, _________________________ refers to a collection of computer servers that house resources users access through the Internet. ANSWER: cloud computing POINTS: 1

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 8 REFERENCES: CLD 2 29. Cloud computing is changing how users access and pay for _________________________ . ANSWER: software applications POINTS: 1 REFERENCES: CLD 3 30. The cloud - based Office 365 offers _________________________ with added features that allow you to communicate and collaborate with others in real time. ANSWER: the Office suite POINTS: 1 REFERENCES: CLD 3 31. When you create a free Microsoft account at Outlook.com, you have access to _________________________ of cloud storage for any type of files. ANSWER: 15 GB POINTS: 1 REFERENCES: CLD 3 32. You can access Office 365 services using your computer, tablet (Windows, iPad, or Android), any browser, or supported _________________________. ANSWER: mobile device POINTS: 1 REFERENCES: CLD 3 33. Office 2013 is the name of the perpetual _________________________ that includes individual applications that can be installed on a single computer. ANSWER: software package POINTS: 1 REFERENCES: CLD 4 34. Ofice 365 combines the full version of the _________________________ desktop suite with cloud - based versions of Microsoft’s communications and collaboration services. ANSWER: Microsoft Office POINTS: 1 REFERENCES: CLD 4 35. Microsoft provides various _________________________ for Office 365 with different benefits for each individual or organization. ANSWER: subscription plans POINTS: 1 REFERENCES: CLD 5 36. During the Office 365 sign - up process, you create a Microsoft email address and _________________________ to use on your multiple devices. ANSWER: password

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 9 POINTS: 1 REFERENCES: CLD 5 37. The Office 365 ProPlus program is limited to _________________________ home computers. ANSWER: five POINTS: 1 REFERENCES: CLD 5 38. The Office 365 Enterprise Plan allows each employee to install Microsoft Office 365 on _________________________ different computers. ANSWER: five POINTS: 1 REFERENCES: CLD 6 39. Office 365 uses a quick - start installation technology called _________________________. ANSWER: Click - to - Run POINTS: 1 REFERENCES: CLD 6 40. The _________________________ copy that is installed temporarily on the Windows computer does not count toward the device limit. ANSWER: single - use POINTS: 1 REFERENCES: CLD 6 41. When you access your Ofice 365 account _________________________, three choices are listed. ANSWER: management panel POINTS: 1 REFERENCES: CLD 6 42. Office 365 offers shared access to business email, calendars, and contacts using _________________________ from a computer, tablet, phone, and browser. ANSWER: Exchange Online POINTS: 1 REFERENCES: CLD 7 43. While Skype may be adequate for simple communication, _________________________ provides for more robust, comprehensive communications. ANSWER: Lync POINTS: 1 REFERENCES: CLD 7 Matching Identify the letter of the choice that best matches the phrase or definition.

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 10 a. cloud computing b. Click - to - Run c. Skype d. Exchange Online e. Active Directory Synchronization f. instant messaging g. Lync h. SharePoint Calendar i. SharePoint Task List j. SharePoint Contacts List REFERENCES: CLD 10 CLD 10 CLD 10 CLD 13 CLD 13 CLD 2 CLD 6 CLD 7 CLD 8 44. A quick - start installation technology ANSWER: b POINTS: 1 45. Enables users to place video calls to computers and smartphones and voice calls to landlines ANSWER: c POINTS: 1 46. Track important dates ANSWER: h POINTS: 1 47. Share contact lists of employees, customers, contractors, and suppliers ANSWER: j POINTS: 1 48. A collection of computer servers ANSWER: a POINTS: 1 49. Allows two or more people to share text messages ANSWER: f POINTS: 1 50. Enables business people to access Outlook information from anywhere at any time

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 11 ANSWER: d POINTS: 1 51. Ensures the original and backup computer files in two or more locations are identical ANSWER: e POINTS: 1 52. Track team tasks according to who is responsible for completion ANSWER: i POINTS: 1 53. Delivers support for full high - definition videoconferencing ANSWER: g POINTS: 1 Subjective Short Answer Critical Thinking Questions Case 1 Min has to give a PowerPoint presentation about climate change during his science class later today. 54. While on the bus on his way to class, Min remembers a slide he wants to add. What feature of Office 365 allows him to open the PowerPoint presentation on his smartphone, add the new slide, and have the PowerPoint presentation automatically synced? a. Exchange Online c. Click - to - Run b. Active Directory Synchronization d. Office on Demand ANSWER: B POINTS: 1 REFERENCES: CLD 8 TOPICS: Critical Thinking 55. After he gives his presentation, Min decides he would like to create a website devoted to the topic of climate change. What feature of his Office 365 subscription allows him to do so? a. Exchange Online c. a built - in hosted public website b. file sharing d. access to multiple computers and mobile devices ANSWER: C POINTS: 1 REFERENCES: CLD 8 TOPICS: Critical Thinking Critical Thinking Questions Case 2 Your friend Cynthia is working on a project that requires collaboration with her colleagues. Through her company, she

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 12 has a subscription to Office 365, but she is unfamiliar with SharePoint Online and asks you how it can help her collaborate. 56. Cynthia needs to discuss with her colleagues several topics in an open forum. What feature of SharePoint will allow her to do so? a. Shared Document Library c. Task List b. Contacts List d. Team Discussion Board ANSWER: D POINTS: 1 REFERENCES: CLD 10 TOPICS: Critical Thinking 57. Cynthia also needs to store related documents according to their topics. What feature of SharePoint will allow her to do so? a. Shared Document Library c. Task List b. Contacts List d. Team Discussion Board ANSWER: A POINTS: 1 REFERENCES: CLD 10 TOPICS: Critical Thinking Essay 58. What is Office 365? Briefly describe its features and how they can be accessed, and compare its usefulness to businesses with the usefulness of Office 2013. ANSWER: Office 365 is a collection of programs and services, which includes the Microsoft Office 2013 suite, files storage, online collaboration, and file synchronization. You can access these services using your computer, tablet (Windows, iPad, or Android), any browser, or supported mobile device. For example, a business has two options for providing Office to their employees. A business could purchase Office 2013 and install the software on company computers and servers; however, this traditional Office 2013 pack age with perpetual licensing does not include the communication and collaboration tools. Employees could not access the Office software if they were not using their work computers. In contrast, if the business purchases a monthly subscription to Office 365, each employee has access to the Office suite on up to five different computers, whether at home or work; company - wide email; web conferencing; website creation capabilities; cloud storage; and shared files. POINTS: 1 REFERENCES: CLD 3 TOPICS: Critical Thinking 59. What are Office 365’s subscription - based plans? Give examples of two such plans and describe their features. ANSWER: Subscription plans include Office 365 Home Premium for home users, Office 365 ProPlus programs for students and teachers, Office 365 Small Business, Office 365 Small Business Premium, Office 365 Midsize Business, and Office 365 Enterprise and Government. The Office 365 Home Premium subscription allows up to five concurrent installations by using the same email address and password combination. Each user can sign in with their individual Microsoft accounts using their own settings and accessing their own documents using a single Office 365

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    Name: Class: Date: Office 365 Essentials Cengage Learning Testing, Powered by Cognero Page 13 subscription. The educational Office 365 ProPlus subscription plan is designed for K12 and higher - education full - time and part - time students, faculty, and staff. A one - time payment covers a four - year subscription. In addition, Office 365 ProPlus provides users with 1 TB of OneDrive cloud storage rather than the free 15 GB provided by a Microsoft account, and 60 Skype world minutes per month for videoconferencing. The Office ProPlus program is limited to five home computers, tablets, or smartphones. POINTS: 1 REFERENCES: CLD 5 TOPICS: Critical Thinking 60. Describe how Microsoft Lync can facilitate online meetings. ANSWER: When you are working with a team on a project that requires interaction, email and text communications can slow the communications process. Microsoft Lync connects you with others by facilitating real - time, interactive presentations and meetings over the Internet using both video and audio calling. You can conduct an online meeting with a team member or customer that includes an instant messaging conversation, audio, high - definition video, virtual whiteboards, and screen sharing. If the customer does not have an Office 365 subscription, they still can join the meeting through the invitation link, which runs the Lync Web app. Using Lync, meeting attendees simultaneously can view up to five participants’ video, identify the active speaker, and associate names with faces. Lync supports up to 250 attendees per meeting. Unlike Skype, Lync meetings can be recorded for replaying at a later time. This enables businesses and schools to schedule meetings or organize online classes using Lync capabilities. POINTS: 1 REFERENCES: CLD 7 TOPICS: Critical Thinking

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    Name: Class: Date: Office 2013 and Windows 8 Cengage Learning Testing, Powered by Cognero Page 1 1. A(n) ____ is a computer program that coordinates all the activities of computer hardware. a. app b. tile c. operating system d. vision ANSWER: c POINTS: 1 REFERENCES: OFF 2 2. To display the Start screen, press ____. a. CTRL+ESC b. F5 c. CTRL+F5 d. ALT+F5 ANSWER: a POINTS: 1 REFERENCES: OFF 6 3. Windows enables each user to establish a ____, which identifies to Windows the resources, such as apps and storage locations, a user can access when working with the computer. a. log - in name b. user account c. user name d. log - in account ANSWER: b POINTS: 1 REFERENCES: OFF 6 4. The lock screen consists of ____. a. the sign - in screen b. a user name c. a password prompt d. the time and date ANSWER: d POINTS: 1 REFERENCES: OFF 6 5. The ____ screen enables you to sign in to your user account and makes the computer available for use. a. client b. sign - in c. log - in d. lock ANSWER: b POINTS: 1 REFERENCES: OFF 6 6. The ____ command saves your work, turns off the computer fans and hard disk, and then places the computer in a lower - power state. a. Shut down b. Restart c. Sleep d. Snooze ANSWER: c POINTS: 1 REFERENCES: OFF 7

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    Name: Class: Date: Office 2013 and Windows 8 Cengage Learning Testing, Powered by Cognero Page 2 7. The ____ command exits running apps, shuts down Windows, and then turns off the computer. a. Log - off b. Restart c. Sleep d. Shut down ANSWER: d POINTS: 1 REFERENCES: OFF 7 8. The ____ includes a button that enables you to display all of your apps. a. App bar b. Outlook bar c. Office bar d. Quick Reference bar ANSWER: a POINTS: 1 REFERENCES: OFF 8 9. To ____ an app, swipe down on or right - click the app to display the App bar and then tap or click the ‘Unpin from Start’ button on the App bar. a. pin b. unpin c. delete d. run ANSWER: b POINTS: 1 REFERENCES: OFF 8 10. ____ is a full - featured word processing app that allows you to create professional - looking documents and revise them easily. a. InfoPath b. Access c. Word d. Excel ANSWER: c POINTS: 1 REFERENCES: OFF 9 11. ____ in a suite typically use a similar interface and share features. a. Menus b. Toolbars c. Apps d. Shortcuts ANSWER: c POINTS: 1 REFERENCES: OFF 10 12. To use an app, you must instruct the operating system to ____ the app. a. quit b. run c. restart d. interface with ANSWER: b POINTS: 1 REFERENCES: OFF 10

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