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Managing Diversity: Toward a Globally Inclusive Workplace Fourth Edition Test Bank

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 1 Chapter 1: Introduction and Conceptual Framework Test Bank Multiple Choice 1 . Effective diversity management should encompass which four principles: a. Vision, integrity, drive and appreciation b. Ethics, fairness, manners and creativity c. Vision, ethics, respect and creativity d. Creativity, humor, goal orientation and respect Ans: C Cognitive Domain: Knowledge Answer Location: Introduction and Conceptual Framework Difficulty Level: Easy AACSB Standard: Managing in a global context 2. Which of the following is not one of the four classes of a good manager according to the Chinese tradition? a. Scholars b. Merchants c. Farmers d. Tradesmen Ans: D Cognitive Domain: Knowledge Answer Location: Intoduction and Conceptual Framework Difficulty Level: Easy AACSB Standard: Managing in a global context 3. Which of these principles/qualities are included in laying the groundwork for sound diversity management ? a. A mbition b. H umor c. A daptability d. H umanity Ans: A Cognitive Domain: Comprehension Answer Location: Introduction and Conceptual Framework Difficulty Level: Easy AACSB Standard: Managing in a global context 4. According to Chinese ancient wisdom, how many classes of human beings exist : a. Ten b. Four c. Six d. One Ans: B Cognitive Domain: Knowledge Answer Location: Introduction and Conceptual Framework Difficulty Level: Easy AACSB Standard: Managing in a global context 5. The composition of today’s workforce is changing due to:

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 2 a. Immigration b. Fertility rates c. Interracial marriage d. Increased longevity Ans: A Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 6. John is a new manager at a multinational company. He would like to help his company increase their revenues over last year’s performance.His company is headquartered in the United States with main offices in Japan, China, South America, and Canada. As a manager of a diverse set of employees what can John do to help his people excel? a. Establish a single culture and tell everyone to follow it b. Find a way to make the differences a virtue c. Encourage like groups to associate together d. Assign employees to homogeneous work teams Ans: B Cognitive Domain: Application Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 7. Joe and Bob are both regional managers with the ABC company whose central corporate office is in Texas. They both have developed great new capabilities for their market and will implement them as soon as headquarters approves. Joe and Bob are employees of what kind of corporation? a. Multinational b. Global c. National d. International Ans: A Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 8. Susan is the CEO of a large corporation and she has decided to grow her company and start selling her products and services globally. Her plan is to establish offices in Spain, Italy, and Germany and relocate her senior executives to each of those markets so that they can run the business from there. What type of corporation is Susan establishing? a. Global b. Multinational c. Transnational d. International Ans: D Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 9. Bartlett and Ghoshal (1989) offer a framework for corporate cultures relevant to global workplace diversity. Inclusive in their typolog y are what kind of corporations? a. National b. Global c. Transnational

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 3 d. Pan national Ans: B Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 10. Which type of corporation strives for efficiency across all of its markets and treats the worl d market as an integrated whole? a. Global b. National c. International d. Multinational Ans: A Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 11. Successful management of today’s increasingly diverse workforce is among the most important global challenges faced by: a. Corporate Leaders b. Community leaders c. International legislators d. Political leaders Ans: A Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 12. What type of company has its central corporate office making dominant decisions, though each national or regional operation has some autonomy in business decision - making? These companies also develop strategic capabilities that allow them to be sensitive and responsive to differences in national environments around the world. a. Global Companies b. International Corporations c. Multinational Companies d. National Companies Ans: C Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 13. In the context of the globalized economy, most large companies fall into what category? a. Global Companies b. International Corporations c. National Companies d. Multinational Companies Ans: D Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 4 14. The composition of the workforce continues to change. As a result, what is there a growing demand for ? a. Equal rights b. Tolerance c. Humanity d. Separation Ans: A Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: Managing in a global context 15. Most large corporations outside of their national borders. For corporations that are not multinational or international, who do they rely on to sell to customers beyond their borders ? a. Employees on travel b. Vendors c. Telephone centers d. Online sales Ans: B Cognitive Domain: Knoweldge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 16. What is the determinant that marks the difference between MNCs that are able to leverage national differences as a virtue rather than an hindrance in handling local - global tensions? a. Size of the company b. Conservatism of views c. Specific strategies employed d. Visionary leader Ans: C Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 17. Which category of companies is characterized by an organization culture which is primarily influenced by the home country ? a. International b. Multinational c. Global d. National Ans: A Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 18. As a first step to utilizing diversity what must companies do ? a. E stablish policies b. L earn the human side c. T rain managers d. F oster team building Ans: B Cognitive Domain: Comprehension

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 5 Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: Managing in a global context 19. There are three unique corporate cultures relevant to global workforce diversity. The first is international corporations, the second is multinational corporation’s. What is the third corporate culture ? a. G lobal b. N ational c. T ransnational d. Pan national Ans: A Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 20. Homogeneous societies have historically been resistant to migration, why now a re many becoming more accepting? a. I n order to attract higher skilled labor b. B order protection has become too hard to police c. To mai ntain current working age population levels d. More job opportunities are available Ans: C Cognitive Domain: C omprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 21. Countries faced with signficant decreases in their working age population will need to : a. E xpand the working age to employ more workers younger than 15 b. I ncrease the countries population through immigration c. I ncentivize citizens to have more children d. A ccept the reality that they will no longer be as competitive in the global economy Ans: B Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: Contexts of organizations in a global soci ety 22. Global economic trends have included both opportunities and hardships for organizations. What were the effects of decreases in the demands for multinational workers during the global economic downturn ? a. C ompany profits were reduced b. M any immigrants were displaced from their jobs c. O rganizations stopped hiring foreign workers d. S killed workers took job as unskilled labor Ans: B Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: M edium AACSB Standard: C ontexts of organizations in a global society 23. Many United Nations member countries are opening up their borders and welcoming hundred thousands immigrants every year. What problem are they trying to solve ? a. S ustaining adequate leve ls of working age population s b. R eplacing citizens who chose to migrate elsewhere c. T o satisfy demands for higher skilled labor

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 6 d. T o satisfy demands for higher unskilled labor Ans: A Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 24. Many develo ping countries have experienced increases in their young adult population. What factors have led to this phenomenon ? a. Increased marriages b. P ublic health knowledge c. Greater unemployment d. Influx of younger immigrants Ans: B Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 25. Through the 1980’s and into the 21st century, women have been motivated to independently migrate. What factors contributed to this ? a. C areer pursuit ; increased opportunities b. E conomic growth ; labor market changes c. O pportunity to travel ; economic growth d. Social networking; marriage opportunities Ans: B Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 26. As a result of increased heterogeneity in the workforce many organizations must find ways to deal with new organization dynamics. What major issue confronts most organizations dealing with increasing heterogeneity ? a. H ostile intergroup relations b. I nterracial marriages am o ng employees c. I n groups and out groups d. B arriers to job opportunities Ans: A Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: Managing in a global context 27. In Germany, Italy, Japan and the Russian Federation. What does the UN project will happen to the working age population ,peop le between the ages of 15 to 64? a. G row b. D ecline c. S tay the same d. T hey are not sure Ans: B Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 7 28. At the national level in most of the world, what is the most i mportant human component of diversity? a. I mmigrants b. Y oung people c. W omen d. Gender identity Ans: C Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 29. The experience of feeling socially excluded in the workplace palys a critical role in employee satsifaction and turnover. What can organizations do to combat exclusion ? a. Organize social gatherings b. C elebrate multicultural holidays c. F latten out perceived status levels among groups d. Create employee affinity groups Ans: C Cognitive Domain: Comprehension Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: Managing in a global context 30. Different regions of the world often use different terminology and hav e a different focus on diversity depending on their world view. In North Amer ica the focus is on diversity of the workforce, what focus has Europe had? a. I mmigration b. G ender roles c. A nti discrimination and fairness d. D emography of the workforce Ans: A Cognitive Domain: Comprehension Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 31. John was an eager new regional manager in Eagle Inc, a global manufacturing company. His first day arriving at his regional office he called all of his employees together and shared with them how important it was to him that all employees felt included and valued in the organization. He explained that starting immediately, all employees would have greater access to the corporations information. Additionally he encouraged everyone to form networking and affinity groups to build connections with their coworkers. What else shou ld John do to enhance inclusion ? a. Include “inclusion” as a performance element for his supervisors b. E stablish an ‘ Office of Inclusion ’ c. R equire mandatory attendance at all office parties d. Involve employees in the de cision - making process Ans: D Cognitive Domain: Application Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Hard AACSB Standard: Managing in a global context 32. What consequences do individuals with employer - perceived membership in a disfa vored identity group experience ? a. Exclusion from corporate events b. E xclusion from job opportunities

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 8 c. E xc lusion from holiday parties d. Exclusion from training opportunities Ans: B Cognitive Domain: Comprehension Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: Managing in a global context 33. What are the effects that research on organizational demograph y report for individuals with “minority” status in the organization? a. D epression b. I ncreased turnover intentions c. L ack of personal efficacy in team and one - on - one relationships d. P oor performance appraisals Ans: C Cognitive Domain: Comprehension Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: Managing in a global context 34. What debates have been triggered among European countries as a result of increased movement of individuals and groups across national boundaries ? a. T he economic burden of immigration b. T he need for language training c. T he need for new immigration laws d. T he multicultural nature of their societies Ans: D Cognitive Domain: Knowledge Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 35. Social psychological theories regarding diversity ; social identity and intergroup relations have been developed primarily in which two regions ? a. North America ; South America b. North America ; Western Europe c. Europe ; North America d. Eastern Europe ; North America Ans: A Cognitive Domain: Knowledge Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Easy AACSB Standard: Managing in a global context 36. Within the organizational context , the inclusion - exclusion construct is a continuum which includes: a. P articipation in decision - making ; access to organization performance info ; career promotion opportunities b. I nclusion in organization processes ; connectedness to coworkers ; participation in decision - making c. I nclusion in financial decision - making ; inclusion in profit sharing ; access to organization performance info rmation d. I nclusion in important workplace interactions ; participation in informal interaction networks ; inclusion in organization processes Ans: B Cognitive Domain: Knowledge Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Easy

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 9 AACSB Standard: Managing in a global context 37. Which of the following is not an activity representative of an inclusive workplace model ? a. C oordinate s affinity group meetings and networking events b. V alues and utilizes individual and intergroup differences within its workforce c. C ooperates with and contributes to its surrounding community d. A lleviates the needs of disadvantaged groups i n its wider environment Ans: A Cognitive Domain: Answer Location: The Inclusive Workplace Model Difficulty Level: AACSB Standard: 38. What types of things did the Hai Ha - Kotobuki company do to accomodate their employees and foster an inclusionary workplace ? a. I mplemented flexible work conditions for HIV staff b. Educated employees on health related issues c. Increased health care coverage for HIV staff d. Encouraged community involvment in HIV prevention campaigns Ans: A Cognitive Domain: Knowledge Answer Location: The Inclusive Workplace Model Difficulty Level: Easy AACSB Standard: Managing in a global context 39. Inclusionary corporate practices constitute good business and benefits. Which of the benefits are supported by research evidence ? a. Cost savings due to increased employee satisfaction b. Industry recognition as a best place to work c. I mproved productivity d. Higher quality candidates compete for job opportunities Ans: C Cognitive Domain: Knowledge Answer Location: The Inclusive Workplace Model Difficulty Level: Easy AACSB Standard: Managing in a global context 40. What value framework is the inclusive workplace model based on? a. pluralistic b. humanistic c. cognitive d. none of the above Ans: A Cognitive Domain: Knowledge Answer Location: The Inclusive Workplace Model Difficulty Level: Easy AACSB Standard: Managing in a global context 41. What actions did The Port Authority of New York engage in that was an example of their acknowledgement of their responsibility to the wider community ? a. Implemented the Operation Alternative program b. Kept the transportation - related facilities clean c. Instructed the police to remove all homeless people from the terminals d. Established additional bathroom facilities with showers to promote better cleanliness Ans: A Cognitive Domain: Comprehension

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 10 Answer Location: B ox 1.2 Difficulty Level: Easy AACSB Standard: Managing in a global context 42. How does The Delta Cafes Group (Case Example – 1.3) view their workforce ? a. A disposable labor force b. A n upwardly mobile labor force c. A n uneducated, unskilled labor force d. A skilled labor force Ans: B Cognitive Domain: Knowledge Answer Location: B ox 1.3 Difficulty Level: Easy AACSB Standard: Managing in a global context 43. The LaSiembra Co Op (Case Example – 1.4) is a great example of an inclusionary workplace. What founding principle(s) helped them to achieve this reputation ? a. F air wages and working conditions b. A tradition of having multicultural celebrations c. Allowed employees time off to celebrate personal religious holidays d. Members of traditionally disadvantaged groups were given extra consideration for promotion opportunities Ans: A Cognitive Domain: Knowledge Answer Location: B ox 1.4 Difficulty Level: Medium AACSB Standard: Managing in a global context 44. What is the desired outcome of good diversity management ? a. H appy employees b. G reater business profits c. S uccessful and seamless inclusion d. M ultilingual workforce Ans: C Cognitive Domain: Comprehension Answer Location: Conceptual Framework and Organization of the Book Difficulty Level: Medium AACSB Standard: Managing in a global context 45. What does this text offer to managers who want to create an inclusive organization culture ? a. D iversity definition b. C ross cultural understanding c. B usiness strategie s d. P ractical guidelines Ans: D Cognitive Domain: Comprehension Answer Location: Conceptual Framework and Organization of the Book Difficulty Level: Easy AACSB Standard: Managing in a global context 46. Where should today’s global businesses focus their primary efforts of diversity? a. R ighting past wrongs b. M anaging a hetereogenenous workforce c. A ddressing under representation of specific groups d. Managing conflict as a result of a diverse workgroup Ans: B

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 11 Cognitive Domain: Comprehension Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 47. In order for diversity programs not to be fleeting trends, what foundation is necessary ? a. S trong legislation; proactive public policy b. E thical practices ; short term organizational changes c. F inancial goals ; practical benefits d. A ll of the above Ans: A Cognitive Domain: Comprehension Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: Managing in a global context 48. In addition to removing barriers what else do organizations need to do to alleviate both social and economic tensions in society ? a. I ncrease employees economic purchasing power b. C reate more jobs for disavantaged citizens c. H ave diversity celebrations in the community d. A ctively encourage participation of members of diverse groups Ans: D Cognitive Domain: Application Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: Managing in a global context 49. In the inclusive workplace model what is an organization’s responsibility in regards to the local community ? a. A ctive participation and cooperation in the community b. O ccaisional support of community activities if time is available c. T he organization and community do not need interaction d. T hey only need to participate in state and federal sponsored community programs Ans: A Cognitive Domain: Comprehension Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: Managing in a global context 50. Equal Employment Opportunity (EEO) legislation means: a. Companies need to take positive steps to ensure a balanced racial and ethnic workforce b. It is against the law to discriminate in hiring among applicants for employment c. Companies are proactive and aim to achieve a diverse and heterogeneous workforce that values employee differences d. Companies contribute to local as well as global community Ans: B Cognitive Domain: Comprehension Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 12 True/False 1. The composition of today’s workforce is dramatically changing Ans: True Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: Managing in a global context 2 . International corporations encourage their regional markets to develop capabilities that are responsive to their local market . Ans: False Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 3 . The problems of managing today’s diverse workforce do not stem form the heterogeneity of the workforce itself. Ans: True Cognitive Domain: Comprehension Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 4 . In global companies the central corporate office still has the dominant decision - making power. Ans: False Cognitive Domain: Knowledge Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Easy AACSB Standard: Managing in a global context 5 . Soliciting input from employees with different backgrounds and life experiences positively impact the companies external outputs and internal processes . Ans: True Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Easy AACSB Standard: Managing in a global context 6 . Women migrate autonomously in far less numbers than men. Ans: False Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 7 . Global legislative trends banning discrimination have required employers to provide designated groups a competitive advantage when seeking jobs. Ans: True Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 13 8 . Unbalanced fertility rates in different regions of the world are projected to create unprecedented workforce tensions. Ans: True Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 9 . Historically, only a small proportion of women worked in the informal economy like agriculture. Ans: False Cognitive Domain: Knowledge Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Easy AACSB Standard: C ontexts of organizations in a global society 10 . Exclusion of underprivileged groups not only stunts the economic growth of these groups it also directly affects long - term corporate earnings. Ans: True Cognitive Domain: Comprehension Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: Managing in a global context 11 . Workforce diversity literature and the diversity research field is fairly comprehensive with consistent frameworks and terminology addressing a variety of cultural contexts Ans: False Cognitive Domain: Knowledge Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Easy AACSB Standard: Managing in a global context 12 . Rac e, gender and social class are common determinants of exclusion across multiple cultures. Ans: True Cognitive Domain: Knowledge Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Easy AACSB Standard: Managing in a global context 13 . The inclusive workplace model suggest that corporations also have the responsibility to cooperate with and contribute to the local community. Ans: True Cognitive Domain: Knowledge Answer Location: The Inclusive Workplace Model Difficulty Level: Easy AACSB Standard: Managing in a global context 14 . Organizations should contribute to local communities if in return they are deriving profits from local institutions. Ans: False Cognitive Domain: Knowledge Answer Location: The Inclusive Workplace Model Difficulty Level: Medium AACSB Standard: Managing in a global context 15 . The focus on diversity in the global business today is due to civil right legislation and from business initiated affirmative action plans.

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 14 Ans: F alse Cognitive Domain: Knowledge Answer Location: Summary and Conclusion Difficulty Level: Medium AACSB Standard: Managing in a global context Essay 1. Worker migration and immigration are driving significant change in the composition of the workforce. What challenges/opportunities does this present for large corporations? Ans: Possible challenges to be mentioned: demand for equal rights/treatment for all workers; work place conflicts due to differing values held by employees; wider range of services to take care of young through ol employees. Possible opportunities to be mentioned: more creativity used to solve organization’s problems; increased profitability; have a positive impact on both external outputs (products and customer service) and internal processes (company culture, management policies). Cognitive Domain: Analysis Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Hard AACSB Standard: C ontexts of organizations in a global society 2 . Homogenous societies have become heterogeneous, what factors have lead to the irreversibilitity of this trend ? Ans: Possible key points to be included; globalization and the global economy; level of working age workforce populations in developing and non developing countries; immigration; fertility and mortality rates Cognitive Domain: Analysis Answer Location: The Challenge of Managing Diversity in a Global Context Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 3 . What are the micro and macro impacts of women’s increased presence in the formal labor force? Ans: Possible key points to be mentioned: affects family and community life; narrows the gender pay gap; increases women’s economic activity; redefines acceptable social roles for men and women Cognitive Domain: Analysis Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: C ontexts of organizations in a global society 4 . George is the CEO of Fallon Inc, a multinational corporation operating in several European and Asian countries. In the past few years George has noticed several demographic, economic and legislative trends, all of which have the potential of impactinghis company’s bottom line profits. George has decided not to react to these tredns and to leave his current policies in place. What challenge s/consequences might George face by ignoring these trends. Ans: Possible key points to be mentioned: intergroup conflicts among employees; limited access to potentially talented employees; vulnerable to expensive lawsuits or government sanctions; inability to communicate to all employees in a language they understand (this could affect safety, policy compliance, etc). Cognitive Domain: Analysis Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Hard AACSB Standard: Managing in a global context

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    Instructor Resource Mor Barak, Managing Diversity, 4 th Edition SAGE Publishing, 2017 15 5 . Global legislative trends banning discrimination have required employers to institute policies that ensure fair treatment of all employees. Give an example of one such policy and discuss what an organization must consider when implementing the policy. Ans: An example may include: Employers are required to provide designated groups of applicants, such as racial and ethnic minorities and women, with a competitive advantage by actively recruiting them for open positions. Cognitive Domain: Analysis Answer Location: Tensions Posed by Global Workforce Trends Difficulty Level: Medium AACSB Standard: Managing in a global context 6 . One of the most significan t problems facing today’s diverse workforce is exclusion. What can a first line supervisor do to create an inclusive workplace? Ans: Possible key points include: build information networks; encourage team membership where all employees are included; encourage all employees to be part of the decision - making process; link everyone to better job opportunites; fairly implement employment practices Cognitive Domain: Application Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: Managing in a global context 7 . Social psychological theories regarding diversity, social identity and intergroup relations have primarily been developedonly in North America and Western Europe. How might this shape the development of resultant theories and frameworks for global diversity? Ans: Possible key points include: since diversity is defined differently in different regions of the world, theorist may not be capturing the full range of factors associated with diversity; conceptual frameworks are dominated by a few cultural context; diversity measurement becomes difficult due to the use of different terminology around the world; not enough studies addressing real life organizations across different cultures Cognitive Domain: Analysis Answer Location: Diversity and Exclusion: A Critical Workforce Problem Difficulty Level: Medium AACSB Standard: Managing in a global context 8 . Gwen is a junior member of the Kaledioscope Corporation, a large global company operating in 28 countries around the globe. Gwen’s responsibilities include both business operations and human resources (HR) functions. She has observed that her organization could really grow if they had a stronger plan to leverage diversity. What business case can Gwen make to convince her CEO, CFO and fellow executives to invest in diversity management? Ans: Key points from text: “ The benefits include (a) cost savings due to lower turnover of employees, less absenteeism, and improved productivity; (b) winning the competition for talent by being more attractive to women, minority groups, and diverse workforce members; (c) driving business growth by leveraging the many facets of diversity, such as marketing more effectively to minority communities or to senior citizens; (d) improved corporate image with a positive impact on the company’s stock valuation; and (e) reaping the benefits of an increasingly global marketplace by employing workers from different nationalities in or outside their native countries ” Cognitive Domain: Analysis Answer Location: The Inclusive Workplace Model Difficulty Level: Medium AACSB Standard: C ontexts of o rganizations in a global society 9 . What are the key components of the inclusive workplace model? Ans: The inclusive workplace is defined as one that : a) v alues and utilizes individual and intergroup differences within its workforce ; b)c ooperates with, and contributes to, its surrounding community ; c) a lleviates the needs of disadvantaged groups in its wider environment ; d) c ollaborates with individuals, groups, and organizations across national and cultural boundaries

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