Managing Diversity: Toward a Globally Inclusive Workplace Fourth Edition Test Bank

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20171Chapter 1: Introduction and Conceptual FrameworkTest BankMultiple Choice1.Effective diversity management should encompass which four principles:a.Vision, integrity, drive and appreciationb.Ethics, fairness, manners and creativityc.Vision, ethics, respect and creativityd.Creativity, humor, goal orientation and respectAns:CCognitive Domain:KnowledgeAnswer Location:Introduction and Conceptual FrameworkDifficulty Level:EasyAACSB Standard:Managing in a global context2.Which of the following is not one of the four classes of a good manager according to the Chinesetradition?a.Scholarsb.Merchantsc.Farmersd.TradesmenAns:DCognitive Domain:KnowledgeAnswer Location:Intoduction and Conceptual FrameworkDifficulty Level:EasyAACSB Standard:Managing in a global context3.Which of these principles/qualities are included in laying the groundwork for sounddiversitymanagement ?a.Ambitionb.Humorc.Adaptabilityd.HumanityAns:ACognitive Domain:ComprehensionAnswer Location:Introduction and Conceptual FrameworkDifficulty Level:EasyAACSB Standard:Managing in a global context4.According to Chinese ancient wisdom, how many classes of human beings exist:a.Tenb.Fourc.Sixd.OneAns:BCognitive Domain:KnowledgeAnswer Location:Introduction and Conceptual FrameworkDifficulty Level:EasyAACSB Standard:Managing in a global context5.The composition of today’s workforce is changing due to:

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20172a.Immigrationb.Fertility ratesc.Interracial marriaged.Increased longevityAns:ACognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society6.John is a new manager at a multinational company. He would like to help his company increase theirrevenues over last year’s performance.His company is headquartered in the United States with mainoffices in Japan, China, South America, and Canada.As a manager of a diverse set of employees whatcan John do to help his people excel?a.Establish a single culture and tell everyone to follow itb.Find a way to make the differences a virtuec.Encourage like groups to associate togetherd.Assign employees to homogeneous work teamsAns:BCognitive Domain:ApplicationAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context7.Joe and Bob are both regional managers with the ABC company whose central corporate office is inTexas. They both have developed great new capabilities for their market and will implement them as soonas headquarters approves. Joe and Bob are employees of what kind of corporation?a.Multinationalb.Globalc.Nationald.InternationalAns:ACognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context8.Susan is the CEO of a large corporation and she has decided to grow her company and start sellingher products and services globally. Her plan is to establish offices in Spain, Italy, and Germany andrelocate her senior executives to each of those markets so that they can run the business from there.What type of corporation is Susan establishing?a.Globalb.Multinationalc.Transnationald.InternationalAns:DCognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society9.Bartlett and Ghoshal (1989) offer a framework for corporate cultures relevant to global workplacediversity. Inclusive in their typology are what kind of corporations?a.Nationalb.Globalc.Transnational

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20173d.Pan nationalAns:BCognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society10.Which type of corporation strives for efficiency across all of its markets and treats the world market asan integrated whole?a.Globalb.Nationalc.Internationald.MultinationalAns:ACognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society11.Successful management of today’s increasingly diverse workforce is among the most important globalchallenges faced by:a.Corporate Leadersb.Community leadersc.International legislatorsd.Political leadersAns:ACognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society12.What type of company has its central corporate office making dominant decisions, though eachnational or regional operation has some autonomy in business decision-making? These companies alsodevelop strategic capabilities that allow them to be sensitive and responsive to differences in nationalenvironments around the world.a.Global Companiesb.International Corporationsc.Multinational Companiesd.National CompaniesAns:CCognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society13.In the context of the globalized economy, most large companies fall into what category?a.Global Companiesb.International Corporationsc.National Companiesd.Multinational CompaniesAns:DCognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 2017414.The composition of the workforce continues to change. As a result, what is there a growing demandfor ?a.Equal rightsb.Tolerancec.Humanityd.SeparationAns:ACognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Managing in a global context15.Most large corporations outside of their national borders. For corporations that are not multinational orinternational, who do they rely on to sell to customers beyond their borders?a.Employees on travelb.Vendorsc.Telephone centersd.Online salesAns:BCognitive Domain:KnoweldgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context16.What is the determinant that marks the difference between MNCs that are able to leverage nationaldifferences as a virtue rather than an hindrance inhandling local-global tensions?a.Size of the companyb.Conservatism of viewsc.Specific strategies employedd.Visionary leaderAns:CCognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context17.Which category of companies is characterized by an organization culture which is primarily influencedby the home country?a.Internationalb.Multinationalc.Globald.NationalAns:ACognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context18.As a first step to utilizing diversity what must companies do ?a.Establish policiesb.Learn the human sidec. Train managersd.Foster team buildingAns:BCognitive Domain:Comprehension

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20175Answer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Managing in a global context19.There are three unique corporate cultures relevant to global workforce diversity. The first isinternational corporations, the second is multinational corporation’s. What is the third corporate culture?a.Globalb.Nationalc.Transnationald.Pan nationalAns:ACognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society20.Homogeneous societies have historically been resistant to migration, why now are many becomingmore accepting?a.In order to attract higher skilled laborb.Border protection has become too hard to policec.To maintain current working age population levelsd.More job opportunities are availableAns:CCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society21.Countries faced with signficant decreases in their working age population will need to :a.Expand the working age to employ more workers younger than 15b.Increase the countries population through immigrationc.Incentivize citizens to have more childrend.Accept the reality that they will no longer be as competitive in the global economyAns:BCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society22.Global economic trends have included both opportunities and hardships for organizations. What werethe effects of decreases in the demands for multinational workers during the global economic downturn ?a.Company profits were reducedb.Many immigrants were displaced from their jobsc.Organizations stopped hiring foreign workersd.Skilled workers took job as unskilled laborAns:BCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society23.Many United Nations member countries are opening up their borders and welcoming hundredthousands immigrants every year. What problem are they trying to solve ?a.Sustaining adequate levelsof working age populationsb.Replacing citizens who chose to migrate elsewherec.To satisfy demands for higher skilled labor

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20176d.To satisfy demands for higher unskilled laborAns:ACognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society24.Many developing countries have experiencedincreases in their young adult population. What factorshave led to this phenomenon ?a.Increased marriagesb.Public health knowledgec.Greater unemploymentd.Influx of younger immigrantsAns:BCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society25.Through the 1980’s and into the 21st century, women have been motivated to independently migrate.What factors contributed to this ?a.Career pursuit ; increased opportunitiesb.Economic growth ; labor market changesc.Opportunity to travel ; economic growthd.Social networking; marriage opportunitiesAns:BCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society26.As a result of increased heterogeneity in the workforce many organizations must find ways to dealwith new organization dynamics. What major issue confronts most organizations dealing with increasingheterogeneity?a.Hostile intergroup relationsb.Interracial marriages among employeesc.In groups and out groupsd.Barriers to job opportunitiesAns:ACognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Managing in a global context27.In Germany, Italy, Japan and the Russian Federation. What does the UN project will happen to theworking age population ,people between the ages of 15 to 64?a.Growb.Declinec.Stay the samed.They are not sureAns:BCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 2017728.At the national level in most of the world, what is the most important human component of diversity?a.Immigrantsb.Young peoplec.Womend.Gender identityAns:CCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society29.The experience of feeling socially excluded in the workplace palys a critical role in employeesatsifaction and turnover. What can organizations do to combat exclusion ?a.Organize social gatheringsb.Celebrate multicultural holidaysc.Flatten out perceived status levels among groupsd.Create employee affinity groupsAns:CCognitive Domain:ComprehensionAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Managing in a global context30.Different regions of the world often use different terminology and have a different focus on diversitydepending on their world view. In North America the focus is on diversity ofthe workforce, what focushasEurope had?a.Immigrationb.Gender rolesc.Anti discrimination and fairnessd.Demography of the workforceAns:ACognitive Domain:ComprehensionAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society31.John was an eager new regional manager in Eagle Inc, a global manufacturing company. His first dayarriving at his regional office he called all of his employees together and shared with them how importantit was to him that all employees felt included and valued in the organization. He explained that startingimmediately, all employees would have greater access to the corporations information. Additionally heencouraged everyone to form networking and affinity groups to build connections with their coworkers.What else should John do to enhance inclusion?a.Include “inclusion”as a performance element for his supervisorsb.Establish an‘Office of Inclusion’c.Require mandatory attendance at all office partiesd.Involve employees in the decision-making processAns:DCognitive Domain:ApplicationAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:HardAACSB Standard:Managing in a global context32.What consequences do individuals with employer-perceived membership in a disfavored identitygroup experience?a.Exclusion from corporate eventsb.Exclusion from job opportunities

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20178c.Exclusion from holiday partiesd.Exclusion from training opportunitiesAns:BCognitive Domain:ComprehensionAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Managing in a global context33.What are the effects that research on organizational demography report for individuals with “minority”status in the organization?a.Depressionb.Increased turnover intentionsc.Lack of personal efficacy in team and one-on-one relationshipsd.Poor performance appraisalsAns:CCognitive Domain:ComprehensionAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Managing in a global context34.What debates have been triggered among European countries as a result of increased movement ofindividuals and groups across national boundaries ?a.The economic burden of immigrationb.The need for language trainingc.The need for new immigration lawsd.The multicultural nature of their societiesAns:DCognitive Domain:KnowledgeAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society35.Social psychological theories regarding diversity ; social identity and intergroup relations have beendevelopedprimarily in which two regions?a.North America ; South Americab.North America ; Western Europec.Europe ; North Americad.Eastern Europe ; North AmericaAns:ACognitive Domain:KnowledgeAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:EasyAACSB Standard:Managing in a global context36.Within the organizational context,the inclusion-exclusion construct is a continuum which includes:a.Participation in decision-making ; access to organization performance info ; career promotionopportunitiesb.Inclusion in organization processes ; connectedness to coworkers ; participation in decision-makingc.Inclusion in financial decision-making ; inclusion in profit sharing ; access to organization performanceinformationd.Inclusion in important workplace interactions ; participation in informal interaction networks ; inclusionin organization processesAns:BCognitive Domain:KnowledgeAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:Easy

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 20179AACSB Standard:Managing in a global context37.Which of the followingis notan activityrepresentative of an inclusive workplacemodel?a.Coordinatesaffinity group meetings and networking eventsb.Values and utilizes individual and intergroup differences within its workforcec.Cooperates with and contributes to its surrounding communityd.Alleviates the needs of disadvantaged groupsin its wider environmentAns:ACognitive Domain:Answer Location:The Inclusive Workplace ModelDifficulty Level:AACSB Standard:38.What types of things did the Hai Ha-Kotobuki company do to accomodate their employees and fosteran inclusionary workplace?a.Implemented flexible work conditions for HIV staffb.Educated employees on health related issuesc.Increased health care coverage for HIV staffd.Encouraged community involvment in HIV prevention campaignsAns:ACognitive Domain:KnowledgeAnswer Location:The Inclusive Workplace ModelDifficulty Level:EasyAACSB Standard:Managing in a global context39.Inclusionary corporate practices constitute good business and benefits. Which of the benefits aresupported by research evidence?a.Cost savings due to increased employee satisfactionb.Industry recognition as a best place to workc.Improved productivityd.Higher quality candidates compete for job opportunitiesAns:CCognitive Domain:KnowledgeAnswer Location:The Inclusive Workplace ModelDifficulty Level:EasyAACSB Standard:Managing in a global context40.What value framework is the inclusive workplace model based on?a.pluralisticb.humanisticc.cognitived.none of the aboveAns:ACognitive Domain:KnowledgeAnswer Location:The Inclusive Workplace ModelDifficulty Level:EasyAACSB Standard:Managing in a global context41.What actions did The Port Authority of New York engage in that was an example of theiracknowledgement of their responsibility to the wider community ?a.Implemented the Operation Alternative programb.Kept the transportation-related facilities cleanc.Instructed the police to remove all homeless people from the terminalsd.Established additional bathroom facilities with showers to promote better cleanlinessAns:ACognitive Domain:Comprehension

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 201710Answer Location:Box 1.2Difficulty Level:EasyAACSB Standard:Managing in a global context42.How does The Delta Cafes Group (Case Example–1.3) view their workforce ?a.Adisposable labor forceb.An upwardly mobile labor forcec.An uneducated, unskilled labor forced.Askilled labor forceAns:BCognitive Domain:KnowledgeAnswer Location:Box 1.3Difficulty Level:EasyAACSB Standard:Managing in a global context43.The LaSiembra Co Op (Case Example–1.4) is a great example of an inclusionary workplace. Whatfounding principle(s) helped them to achieve this reputation ?a.Fair wages and working conditionsb.A tradition of having multicultural celebrationsc.Allowed employees time off to celebrate personal religious holidaysd.Members of traditionally disadvantaged groups were given extra consideration for promotionopportunitiesAns:ACognitive Domain:KnowledgeAnswer Location:Box 1.4Difficulty Level:MediumAACSB Standard:Managing in a global context44.What is the desired outcome of good diversity management?a.Happy employeesb.Greater business profitsc.Successful and seamless inclusiond.Multilingual workforceAns:CCognitive Domain:ComprehensionAnswer Location:Conceptual Framework and Organization of the BookDifficulty Level:MediumAACSB Standard:Managing in a global context45.What does this textoffer to managers who want to create an inclusive organization culture?a.Diversity definitionb.Cross cultural understandingc.Business strategiesd.Practical guidelinesAns:DCognitive Domain:ComprehensionAnswer Location:Conceptual Framework and Organization of the BookDifficulty Level:EasyAACSB Standard:Managing in a global context46.Where should today’s global businesses focus their primary efforts of diversity?a.Righting past wrongsb.Managing a hetereogenenous workforcec.Addressing under representation of specific groupsd.Managing conflict as a result of a diverse workgroupAns:B

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 201711Cognitive Domain:ComprehensionAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society47.In order for diversity programs not to be fleeting trends, what foundation is necessary ?a.Strong legislation; proactive public policyb.Ethical practices ; short term organizational changesc.Financial goals ; practical benefitsd.All of the aboveAns:ACognitive Domain:ComprehensionAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Managing in a global context48.In addition to removing barriers what else do organizations need to do to alleviate both social andeconomic tensions in society?a.Increase employees economic purchasing powerb.Create more jobs for disavantaged citizensc.Have diversity celebrations in the communityd.Actively encourage participation of members of diverse groupsAns:DCognitive Domain:ApplicationAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Managing in a global context49.In the inclusive workplace model what is an organization’s responsibility in regards to the localcommunity ?a.Active participation and cooperation in the communityb.Occaisional support of community activities if time is availablec.The organization and community do not need interactiond.They only need to participate in state and federal sponsored community programsAns:ACognitive Domain:ComprehensionAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Managing in a global context50.Equal Employment Opportunity (EEO) legislation means:a.Companies need to take positive steps to ensure a balanced racial and ethnic workforceb.It is against the law to discriminate in hiring among applicants for employmentc.Companies are proactive and aim to achieve a diverse and heterogeneous workforce that valuesemployee differencesd.Companies contribute to local as well as global communityAns:BCognitive Domain:ComprehensionAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 201712True/False1.The composition of today’s workforce is dramatically changingAns:TrueCognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Managing in a global context2.International corporations encourage their regional markets to develop capabilities that are responsiveto their local market.Ans:FalseCognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society3.The problems of managing today’s diverse workforce do not stem form the heterogeneity of theworkforce itself.Ans:TrueCognitive Domain:ComprehensionAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society4.In global companies the central corporate office still has the dominant decision-making power.Ans:FalseCognitive Domain:KnowledgeAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:EasyAACSB Standard:Managing in a global context5.Soliciting input from employees with different backgrounds and life experiences positively impact thecompanies external outputs and internal processes.Ans:TrueCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:EasyAACSB Standard:Managing in a global context6.Women migrate autonomously in far less numbers than men.Ans:FalseCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society7.Global legislative trends banning discrimination have required employers to provide designated groupsa competitive advantage when seeking jobs.Ans:TrueCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 2017138.Unbalanced fertility rates in different regions of the world are projected to create unprecedentedworkforce tensions.Ans:TrueCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society9.Historically, only a small proportion of women worked in the informal economy like agriculture.Ans:FalseCognitive Domain:KnowledgeAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:EasyAACSB Standard:Contexts of organizations in a global society10.Exclusion of underprivileged groups not only stunts the economic growth of these groups it alsodirectly affects long-term corporate earnings.Ans:TrueCognitive Domain:ComprehensionAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Managing in a global context11.Workforce diversity literature and the diversity research field is fairly comprehensive with consistentframeworks and terminology addressing a variety of cultural contextsAns:FalseCognitive Domain:KnowledgeAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:EasyAACSB Standard:Managing in a global context12.Race, gender and social class are common determinants of exclusion across multiple cultures.Ans:TrueCognitive Domain:KnowledgeAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:EasyAACSB Standard:Managing in a global context13.The inclusive workplace model suggest that corporations also have the responsibility to cooperatewith and contribute to the local community.Ans:TrueCognitive Domain:KnowledgeAnswer Location:The Inclusive Workplace ModelDifficulty Level:EasyAACSB Standard:Managing in a global context14.Organizations should contribute to local communities if in return they are deriving profits from localinstitutions.Ans:FalseCognitive Domain:KnowledgeAnswer Location:The Inclusive Workplace ModelDifficulty Level:MediumAACSB Standard:Managing in a global context15.The focus on diversity in the global business today is due to civil right legislation and from businessinitiated affirmative action plans.

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 201714Ans:FalseCognitive Domain:KnowledgeAnswer Location:Summary and ConclusionDifficulty Level:MediumAACSB Standard:Managing in a global contextEssay1.Worker migration and immigration are driving significant change in the composition of the workforce.What challenges/opportunities does this present for large corporations?Ans:Possible challenges to be mentioned: demand for equal rights/treatment for all workers; work placeconflicts due to differing values held by employees; wider range of services to take care of young throughol employees. Possible opportunities to be mentioned: more creativity used to solve organization’sproblems; increased profitability; have a positive impact on both external outputs (products and customerservice) and internal processes (company culture, management policies).Cognitive Domain:AnalysisAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:HardAACSB Standard:Contexts of organizations in a global society2.Homogenous societies have become heterogeneous, what factors have lead to the irreversibilitity ofthis trend?Ans:Possible key points to be included; globalization and the global economy; level of working ageworkforce populations in developing and non developing countries; immigration; fertility and mortalityratesCognitive Domain:AnalysisAnswer Location:The Challenge of Managing Diversity in a Global ContextDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society3.What are the micro and macro impacts of women’s increased presence in the formal labor force?Ans:Possible key points to be mentioned: affects family and community life; narrows the gender pay gap;increases women’s economic activity; redefines acceptable social roles for men and womenCognitive Domain:AnalysisAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society4.George is the CEO of Fallon Inc, a multinational corporation operating in several European and Asiancountries. In the past few years George has noticed several demographic, economic and legislativetrends, all of which have the potential of impactinghis company’s bottom line profits. George has decidednot to react to these tredns and to leave his current policies in place. What challenges/consequencesmight George faceby ignoring these trends.Ans:Possible key points to be mentioned: intergroup conflicts among employees; limited access topotentially talented employees; vulnerable to expensive lawsuits or government sanctions; inability tocommunicate to all employees in a language they understand (this could affect safety, policy compliance,etc).Cognitive Domain:AnalysisAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:HardAACSB Standard:Managing in a global context

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Instructor ResourceMor Barak, Managing Diversity, 4thEditionSAGE Publishing, 2017155.Global legislative trends banning discrimination have required employers to institute policies thatensure fair treatment of all employees. Give an example of one such policy and discuss what anorganization must consider when implementing the policy.Ans:An example may include:Employers are required to provide designated groups of applicants, suchas racial and ethnic minorities and women, with a competitive advantage by actively recruiting them foropen positions.Cognitive Domain:AnalysisAnswer Location:Tensions Posed by Global Workforce TrendsDifficulty Level:MediumAACSB Standard:Managing in a global context6.One of the most significantproblems facing today’s diverse workforce is exclusion. What can a first linesupervisor do to create an inclusive workplace?Ans:Possible key points include: build information networks; encourage team membership where allemployees are included; encourage all employees to be part of the decision-making process; linkeveryone to better job opportunites; fairly implement employment practicesCognitive Domain:ApplicationAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Managing in a global context7.Social psychological theories regarding diversity, social identity and intergroup relations have primarilybeen developedonly in North America and Western Europe. How might this shape the development ofresultant theories and frameworks for global diversity?Ans:Possible key points include: since diversity is defined differently in different regions of the world,theorist may not be capturing the full range of factors associated with diversity; conceptual frameworksare dominated by a few cultural context; diversity measurement becomes difficult due to the use ofdifferent terminology around the world; not enough studies addressing real life organizations acrossdifferent culturesCognitive Domain:AnalysisAnswer Location:Diversity and Exclusion: A Critical Workforce ProblemDifficulty Level:MediumAACSB Standard:Managing in a global context8.Gwen is a junior member of the Kaledioscope Corporation, a large global company operating in 28countries around the globe. Gwen’s responsibilities include both business operations and humanresources (HR) functions. She has observed that her organization could really grow if they had a strongerplan to leverage diversity. What business case can Gwen make to convince her CEO, CFO and fellowexecutives to invest in diversity management?Ans:Key points from text: “The benefits include (a) cost savings due to lower turnover of employees, lessabsenteeism, and improved productivity; (b) winning the competition for talent by being more attractive towomen, minority groups, and diverse workforce members; (c) driving business growth by leveraging themany facets of diversity, such as marketing more effectively to minority communities or to senior citizens;(d) improved corporate image with a positive impact on the company’s stock valuation; and (e) reapingthe benefits of an increasingly global marketplace by employing workers from different nationalities in oroutside their native countries”Cognitive Domain:AnalysisAnswer Location:The Inclusive Workplace ModelDifficulty Level:MediumAACSB Standard:Contexts of organizations in a global society9.What are the key components of the inclusive workplace model?Ans:The inclusive workplace is defined as one that: a) values and utilizes individual and intergroupdifferences within its workforce; b)cooperates with, and contributes to, its surrounding community; c)alleviates the needs of disadvantaged groups in its wider environment;d)collaborates with individuals,groups, and organizations across national and cultural boundaries

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