MGT101-HK1. Principles of Management

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MGT101-HK1.PRINCIPLESOFMANAGEMENT(MGT101-HK1)> TAKE ASSESSMENT: FINAL EXAMQuestion 11 pointsSaveWhen creativity is desirable, then:the organization should be completely centralizedthe organization should be completely decentralizedsome degree of decentralization is desirableit is impossible to recommend centralization ordecentralization in this situationQuestion 21 pointsSaveIn order to raise the odds their commands will be accepted,Barnard recommends:the manager uses informal channels of communicationeach organization member receive directions from themost expedient communication channelthe line of communication between manager andsubordinate go through the CEOcommands are authenticated as coming from amanagerQuestion 31 pointsSaveAccording to staff personnel, one reason for line/staff conflict isthat line personnel:tend to assume staff authoritydo not give sound advicefail to keep staff personnel informed of their activitiesresist new ideasQuestion 41 pointsSaveThe three main types of authority that can exist within anorganization are:line, staff, and formalstaff, informal, and formalline, staff, and functionalline, functional, and formalQuestion 51 pointsSaveThe most basic method of dividing job activities is the:

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process control methodcustomer location methodcentralization methodfunctional similarity methodQuestion 61 pointsSaveThe roles that staff personnel perform include all of thefollowing EXCEPT:the advisory or counseling rolethe service rolethe financial rolethe control roleQuestion 71 pointsSaveAll of the following should be done by staff personnel to reduceline-staff conflict EXCEPT:emphasize the objectives of the organization as a wholeencourage and educate line personnel in the appropriateuse of staff personneldeal intelligently with resistance to change, rather thanview it as an immovable barrierall of the above should be used by staff personnel toreduce line-staff conflictQuestion 81 pointsSaveThe process of assigning job activities and related authority tospecific individuals in the organization is termed:delegationaccountabilityresponsibilityauthorityQuestion 91 pointsSaveThe three steps of the delegation process are:create accountability, promote acceptance, and requireperformanceassign specific duties, grant authority, and createaccountabilityassign responsibility, create accountability, and assignspecific dutiescreate responsibility, grant authority, and promoteacceptance

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Question 101 pointsSaveThe amount of power an individual in an organizationpossesses is:total powerposition powerauthoritypersonal powerQuestion 111 pointsSaveA manager who quietly makes her significant achievementsvisible to others and builds up a successful record and a solidprofessional reputation is attempting to increase her:personal power through creating a belief shepossesses a high level of expertise within theorganizationposition power through creating a belief shepossesses a high level of expertise within theorganizationpersonal power by establishing a sense of identificationwith the managerposition power by establishing a sense of identificationwith the managerQuestion 121 pointsSaveWhich one of the following is NOT one of the three main stepsof the controlling process?taking corrective actionmeasuring performanceestablishing policies and rulescomparing measured performance to standardsQuestion 131 pointsSaveA sign that a problem exists is:declining salesa symptomlow employee moralea standardQuestion 141 pointsSaveA good, objective method of determining the optimal amountof control to use is:

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the Delphi techniquecost-benefit analysislinear programmingpost-control processesQuestion 151 pointsSaveThe power derived from a manager's relationship with othersis:total powerposition powerauthoritypersonal powerQuestion 161 pointsSaveMaking something happen the way it was planned to happenis:controlplanninginfluencingorganizingQuestion 171 pointsSaveThe controller would most likely report to which of thefollowing individuals?chairperson of the board of directorschief executive officeroutside accounting firmvice president of financeQuestion 181pointsSaveFactors within an organization that are barriers toorganizational goal attainment are:problemsissuessymptomsstandardsQuestion 191 pointsSaveBecause of its value to management, ______________should be _____________ as much as possible.

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communication, ignoredmessage encoding, ignoredfeedback, encouragednonverbal communication, practicedQuestion 201 pointsSaveWhich of the following statements is most accurate regardingnonverbal communication:nonverbal communication is usually consistent withverbal communicationnonverbal communication usually contains moremeaning than verbal communicationnonverbal communication should be ignoredmanagers do not need to be effective at readingnonverbal communicationQuestion 211 pointsSaveThe originator of an interpersonal communication is the:sourceencoderdecoderboth a and bQuestion 221 pointsSaveIn interpersonal communication, the destination's reaction to amessage, is known as:feedforwardfeedbacklisteningthe communication processQuestion 231 pointsSaveWhich form of communication is primarily used forcoordinating various activities?formal communicationlateral organizational communicationdownward organizational communicationupward organizational communicationQuestion 241 pointsSaveA position description is an example of which form ofcommunication?

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upward formal communicationdownward formal communicationdownward informal communicationlateral formal communicationQuestion 251 pointsSaveWhich of the following strategies should be followed toencourage the flow of formal communication channels?Support the flow of clear and concise statementsthrough formal communication channelsTake care to ensure that all organization members havefree access to formal communication channelsAssign specific communication responsibilities to staffpersonnelAll of the above are effective strategies forencouraging the flow of formal communicationQuestion 261 pointsSaveOrganizational communication that follows the lines of theorganizational chart are:verbal communicationinformal organizational communicationformal organizational communicationnonverbal communicationQuestion 271 pointsSaveA source can gather nonverbal feedback simply by:watching the nonverbalresponse of the destinationto the messagetesting the destinationasking the destination questions about the messagelistening to the destination's verbal response to themessageQuestion 281 pointsSavePassing information from one individual to another in a series,or sequence, is known as:lateral organizational communication

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