Organizational Behavior: A Practical, Problem-Solving Approach 1st Edition Test Bank

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1-1Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.Chapter 01Making OB Work for MeTrue / False Questions1.Employees' knowledge and technical skills are enough to solve business problems.TrueFalse2.The "knowing-doing gap" identifies the gap between what people know and what theyactually do.TrueFalse3.According to aFortunesurvey, business leaders generally find new employees to be well-prepared for success in business.TrueFalse4.The greatest benefit of a college education is developingproblem-solving and critical thinkingskills.TrueFalse5.Organizational behavior describes an interdisciplinary field dedicated to understanding andmanaging people at work.TrueFalse

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1-2Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.6.OB includes topics such as managing yourpeers and your bosses, as well as managing yoursubordinates.TrueFalse7.A contingency approach is about knowing which OB tools to use and under whatcircumstances.TrueFalse8.A contingency approach calls for using OB concepts and tools as the "one best way" tomanage.TrueFalse9.To be effective in organizations, a person should do what is appropriate given the situation.TrueFalse10.Part of being effective is understanding your own preferences and habits and questioningthem.TrueFalse11.Common sense focuses on the past, and because of this it is weak in responding to theunknown or unexpected.TrueFalse12.Hard skills include our expertise in human interactions.TrueFalse

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1-3Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.13.Among the four skills most desired by employers are active listening and critical thinking.TrueFalse14.Soft skills are job specific; they are useful only in certain jobs.TrueFalse15.Hard skills are not important in organizations.TrueFalse16.As a person rises to higher levels of an organization, technical skills become more importantand personal skills become less important.TrueFalse17.It is likely that you will experience 10 orfewer jobs in your career.TrueFalse18.Human capital is the productive potential of an individual's knowledge, skills, andexperiences.TrueFalse19.Organizations who invest in employees' human capital tend to have higher turnover butimproved financial outcomes.TrueFalse

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1-4Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.20.Organizations invest in employees' human capital by building their skills, motivating them,and providing opportunities for them.TrueFalse21.Social capital is the productivepotential of an individual's knowledge, skills, andexperiences.TrueFalse22.Social capital includes an employee's confidence and self-esteem.TrueFalse23.Your potential for social capital lies in your relationships with otherpeople.TrueFalse24.Research has shown that when newly hired workers develop social capital with their teammembers, they tended to be more satisfied with their jobs but were slower to learn theirresponsibilities.TrueFalse25.One way an employer can build social capital is to provide mentoring.TrueFalse26.One way an employer can build social capital is job rotation.TrueFalse

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1-5Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.27.One essential factor in being effective in organizations isself-awareness.TrueFalse28.Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray inbetween.TrueFalse29.Unethical behavior erodes trust, but has no effect on cooperation in organizations.TrueFalse30.All unethical acts are illegal.TrueFalse31.American Airlines pilots created widespread slowdowns in flights to pressure their companyin negotiations with their union. This was illegal.TrueFalse32.Research shows that sustainable businesses are led by CEOs who take a people-centered,inclusive approach.TrueFalse33.Revealing information to management or to the authorities about unethical behavior in anorganization is called ethical problemsolving.TrueFalse

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1-6Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.34.Unethical behavior is always caused by people who are evil.TrueFalse35.Our tendency to overlook the unethical behavior of another when it's in our interest to remainignorant is called "the slipperyslope."TrueFalse36.When major league baseball officials failed to notice they had created conditions thatencouraged players to use steroids, this was an example of "motivated blindness."TrueFalse37.According to research, the most common predictor of cheating in school is peer behavior.TrueFalse38.A decision is a gap between an actual and a desired situation.TrueFalse39.Problem solving is the systematic process of closing gaps between actual anddesiredsituations.TrueFalse40.The first step in problem solving is to identify the concepts or theories that should be used tosolve the problem.TrueFalse

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1-7Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.41.OB concepts and theories can be classified into three broad categories: person factors, groupcharacteristics, and environmental characteristics.TrueFalse42.The interactional perspective states that behavior is a function of interdependent person andenvironmental factors.TrueFalse43.Environments are dynamic-they change-but people are static.TrueFalse44.OB looks at the world at three levels: individual, group, and organizational.TrueFalse45.The "integrative framework" for understanding and applying OB isbased on the systemsapproach.TrueFalseMultiple Choice Questions

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1-8Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.46.The greatest benefit of your education is developing:A.Technical expertiseB.Self-awarenessC.Problem-solving skillsD.An ethicalperspectiveE.Business knowledge47.The interdisciplinary field dedicated to understanding and managing people at work is called:A.Management theoryB.Management dynamicsC.Organizational behaviorD.OrganizationaldynamicsE.Organizational theory48.Which of the following fields isnota field from which OB draws?A.Political ScienceB.AccountingC.StatisticsD.EconomicsE.Vocational Counseling

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1-9Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.49.OB includes all but one ofthe following. Which one?A.Managing yourselfB.Managing peersC.Managing bossesD.Managing subordinatesE.All of the above are included in OB50.The idea that a manager should use OB concepts and tools that are situationally appropriateis known as:A.The contingency approachB.Systems theoryC.Environmental theoryD.EthicsE.Human capital theory51.Thecontingency approach suggests that:A.There is one best way to manageB.OB theories apply to all situationsC.A manager needs to learn a set of hard-and-fast rulesD.The best answer depends on the situationE.Managementpractices from the past can be applied to today's situations

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1-10Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.52.Which of the following statements isfalse?A.The contingency approach is just common senseB.Common sense excels in well-known scenarios with predictable outcomesC.Common sense requires less effort than finding the real problemD.Common sense can be overly subjectiveE.Common sense is weak in unexpected situations53.Which of the following isnota soft skill?A.Active listeningB.Financial analysisC.Problem solvingD.Decision makingE.Critical thinking54.Which of the following isnotone of the top four skills desired by employers?A.TeamworkB.Critical thinkingC.Problem solvingD.Judgment and decision makingE.Active listening

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1-11Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.55.In being hired for a job, the most important factor is likely to be _____, but to be promoted, aperson needs _______.A.Hard skills; soft skillsB.Soft skills; hard skillsC.Hard skills; technical skillsD.Soft skills; team skillsE.Team skills; technical skills56.How many of the top four skills desired by managers for the top 10 jobs in 2013 are "hardskills"?A.NoneB.OneC.TwoD.ThreeE.All57.Soft skills are:A.Less valuable than hard skillsB.Needed to interact with, influence, and perform with othersC.Not relevant to jobs above first-level supervisionD.Not portable, that is, they can't be carried fromone job to the nextE.Useful only in the middle and late stages of a career

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1-12Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.58.Regarding the relative importance of personal and technical skills:A.They remain equal and this does not change throughout careersB.Technical skills aremore important regardless of job levelC.Personal skills are more important regardless of job levelD.Technical skills become more important as job level increasesE.Personal skills become more important as job level increases59.Research has shown that on average, the younger segment of the baby-boomer generation islikely to have held about _______ jobs in their lifetime.A.1B.2C.5D.10E.2560.The productive potential of an individual'sknowledge, skills, and experiences is known as:A.Human capitalB.Social capitalC.Ethical capitalD.CredibilityE.Soft skills

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1-13Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.61.Which of the following isnota form of human capital?A.InitiativeB.ReputationC.AdaptabilityD.TrustE.Experience62.Social capital is:A.The productive potential of an individual's knowledge, skills and experiencesB.Concerned with a person's reputationC.The productive potentialresulting from social responsibilityD.Composed of education and experienceE.The productive potential resulting from relationships, goodwill, trust, and cooperative effort63.Which of the following is a form of social capital?A.StatusB.ReputationC.Knowledge, skills, and abilitiesD.ExperienceE.Vision

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1-14Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.64.In social capital, the focus shifts from the _________ to the ____________.A.Individual; organizationB.Individual; environmentC.Individual; social unitD.Organization; individualE.Social units; individual65.Research shows that, in general:A.Social capital decreases organizational performanceB.Social capital can improve operationsC.Socialcapital decreases work group integrationD.Social capital increases group conflictE.Social capital can decrease job satisfaction66.A person can build his/her social capital by:A.Being trained in new skillsB.Getting amentorC.Shadowing a higher-level managerD.Learning a new languageE.Identifying new career opportunities outside the organization

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1-15Copyright © 2016McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent ofMcGraw-Hill Education.67.A person can build his/her human capital by:A.Attending conferencesB.Joiningprofessional organizationsC.Assessing his/her strengths and weaknessesD.Joining the company softball teamE.Engaging in a mentoring relationship68.Which of the following statements istrue?A.Human capital is moreimportant than social capitalB.Social capital is more important than human capitalC.Human and social capital are both extremely importantD.Neither human nor social capital are very importantE.Research has not studied this topic, so noone knows how important either form of capitalis69.Knowing who you are and what you want is known as:A.Self-esteemB.Self-efficacyC.Self-awarenessD.Self-disclosureE.Self-assessment

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