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Organizational Behavior: A Practical, Problem-Solving Approach 1st Edition Test Bank

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    1 - 1 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. Chapter 01 Making OB Work for Me True / False Questions 1. Employees' knowledge and technical skills are enough to solve business problems. True False 2. The "knowing - doing gap" identifies the gap between what people know and what they actually do. True False 3. According to a Fortune survey, business leaders generally find new employees to be well - prepared for success in business. True False 4. The greatest benefit of a college education is developing problem - solving and critical thinking skills. True False 5. Organizational behavior describes an interdisciplinary field dedicated to understanding and managing people at work. True False

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    1 - 2 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 6. OB includes topics such as managing your peers and your bosses, as well as managing your subordinates. True False 7. A contingency approach is about knowing which OB tools to use and under what circumstances. True False 8. A contingency approach calls for using OB concepts and tools as the "one best way" to manage. True False 9. To be effective in organizations, a person should do what is appropriate given the situation. True False 10. Part of being effective is understanding your own preferences and habits and questioning them. True False 11. Common sense focuses on the past, and because of this it is weak in responding to the unknown or unexpected. True False 12. Hard skills include our expertise in human interactions. True False

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    1 - 3 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 13. Among the four skills most desired by employers are active listening and critical thinking. True False 14. Soft skills are job specific; they are useful only in certain jobs. True False 15. Hard skills are not important in organizations. True False 16. As a person rises to higher levels of an organization, technical skills become more important and personal skills become less important. True False 17. It is likely that you will experience 10 or fewer jobs in your career. True False 18. Human capital is the productive potential of an individual's knowledge, skills, and experiences. True False 19. Organizations who invest in employees' human capital tend to have higher turnover but improved financial outcomes. True False

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    1 - 4 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 20. Organizations invest in employees' human capital by building their skills, motivating them, and providing opportunities for them. True False 21. Social capital is the productive potential of an individual's knowledge, skills, and experiences. True False 22. Social capital includes an employee's confidence and self - esteem. True False 23. Your potential for social capital lies in your relationships with other people. True False 24. Research has shown that when newly hired workers develop social capital with their team members, they tended to be more satisfied with their jobs but were slower to learn their responsibilities. True False 25. One way an employer can build social capital is to provide mentoring. True False 26. One way an employer can build social capital is job rotation. True False

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    1 - 5 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 27. One essential factor in being effective in organizations is self - awareness. True False 28. Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray in between. True False 29. Unethical behavior erodes trust, but has no effect on cooperation in organizations. True False 30. All unethical acts are illegal. True False 31. American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal. True False 32. Research shows that sustainable businesses are led by CEOs who take a people - centered, inclusive approach. True False 33. Revealing information to management or to the authorities about unethical behavior in an organization is called ethical problem solving. True False

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    1 - 6 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 34. Unethical behavior is always caused by people who are evil. True False 35. Our tendency to overlook the unethical behavior of another when it's in our interest to remain ignorant is called "the slippery slope." True False 36. When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of "motivated blindness." True False 37. According to research, the most common predictor of cheating in school is peer behavior. True False 38. A decision is a gap between an actual and a desired situation. True False 39. Problem solving is the systematic process of closing gaps between actual and desired situations. True False 40. The first step in problem solving is to identify the concepts or theories that should be used to solve the problem. True False

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    1 - 7 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 41. OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics. True False 42. The interactional perspective states that behavior is a function of interdependent person and environmental factors. True False 43. Environments are dynamic - they change - but people are static. True False 44. OB looks at the world at three levels: individual, group, and organizational. True False 45. The "integrative framework" for understanding and applying OB is based on the systems approach. True False Multiple Choice Questions

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    1 - 8 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 46. The greatest benefit of your education is developing: A. Technical expertise B. Self - awareness C. Problem - solving skills D. An ethical perspective E. Business knowledge 47. The interdisciplinary field dedicated to understanding and managing people at work is called: A. Management theory B. Management dynamics C. Organizational behavior D. Organizational dynamics E. Organizational theory 48. Which of the following fields is not a field from which OB draws? A. Political Science B. Accounting C. Statistics D. Economics E. Vocational Counseling

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    1 - 9 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 49. OB includes all but one of the following. Which one? A. Managing yourself B. Managing peers C. Managing bosses D. Managing subordinates E. All of the above are included in OB 50. The idea that a manager should use OB concepts and tools that are situationally appropriate is known as: A. The contingency approach B. Systems theory C. Environmental theory D. Ethics E. Human capital theory 51. The contingency approach suggests that: A. There is one best way to manage B. OB theories apply to all situations C. A manager needs to learn a set of hard - and - fast rules D. The best answer depends on the situation E. Management practices from the past can be applied to today's situations

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    1 - 10 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 52. Which of the following statements is false ? A. The contingency approach is just common sense B. Common sense excels in well - known scenarios with predictable outcomes C. Common sense requires less effort than finding the real problem D. Common sense can be overly subjective E. Common sense is weak in unexpected situations 53. Which of the following is not a soft skill? A. Active listening B. Financial analysis C. Problem solving D. Decision making E. Critical thinking 54. Which of the following is not one of the top four skills desired by employers? A. Teamwork B. Critical thinking C. Problem solving D. Judgment and decision making E. Active listening

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    1 - 11 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 55. In being hired for a job, the most important factor is likely to be _____, but to be promoted, a person needs _______. A. Hard skills; soft skills B. Soft skills; hard skills C. Hard skills; technical skills D. Soft skills; team skills E. Team skills; technical skills 56. How many of the top four skills desired by managers for the top 10 jobs in 2013 are "hard skills"? A. None B. One C. Two D. Three E. All 57. Soft skills are: A. Less valuable than hard skills B. Needed to interact with, influence, and perform with others C. Not relevant to jobs above first - level supervision D. Not portable, that is, they can't be carried from one job to the next E. Useful only in the middle and late stages of a career

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    1 - 12 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 58. Regarding the relative importance of personal and technical skills: A. They remain equal and this does not change throughout careers B. Technical skills are more important regardless of job level C. Personal skills are more important regardless of job level D. Technical skills become more important as job level increases E. Personal skills become more important as job level increases 59. Research has shown that on average, the younger segment of the baby - boomer generation is likely to have held about _______ jobs in their lifetime. A. 1 B. 2 C. 5 D. 10 E. 25 60. The productive potential of an individual's knowledge, skills, and experiences is known as: A. Human capital B. Social capital C. Ethical capital D. Credibility E. Soft skills

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    1 - 13 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 61. Which of the following is not a form of human capital? A. Initiative B. Reputation C. Adaptability D. Trust E. Experience 62. Social capital is: A. The productive potential of an individual's knowledge, skills and experiences B. Concerned with a person's reputation C. The productive potential resulting from social responsibility D. Composed of education and experience E. The productive potential resulting from relationships, goodwill, trust, and cooperative effort 63. Which of the following is a form of social capital? A. Status B. Reputation C. Knowledge, skills, and abilities D. Experience E. Vision

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    1 - 14 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 64. In social capital, the focus shifts from the _________ to the ____________. A. Individual; organization B. Individual; environment C. Individual; social unit D. Organization; individual E. Social units; individual 65. Research shows that, in general: A. Social capital decreases organizational performance B. Social capital can improve operations C. Social capital decreases work group integration D. Social capital increases group conflict E. Social capital can decrease job satisfaction 66. A person can build his/her social capital by: A. Being trained in new skills B. Getting a mentor C. Shadowing a higher - level manager D. Learning a new language E. Identifying new career opportunities outside the organization

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    1 - 15 Copyright © 2016 McGraw - Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw - Hill Education. 67. A person can build his/her human capital by: A. Attending conferences B. Joining professional organizations C. Assessing his/her strengths and weaknesses D. Joining the company softball team E. Engaging in a mentoring relationship 68. Which of the following statements is true ? A. Human capital is more important than social capital B. Social capital is more important than human capital C. Human and social capital are both extremely important D. Neither human nor social capital are very important E. Research has not studied this topic, so no one knows how important either form of capital is 69. Knowing who you are and what you want is known as: A. Self - esteem B. Self - efficacy C. Self - awareness D. Self - disclosure E. Self - assessment

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