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Organizational Structure: Job Analysis For Customer Service Representative: Approaches, Challenges, and Selection Strategies

A solved assignment on job analysis, challenges, and strategies for selecting customer service representatives.

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    Organizational Structure Student 5/20/2015 Using the information provided in the assignment, explain the three key approaches to conducting a job analysis for the Customer Service Representative position. Discuss the challenges faced by HR managers in implementing these approaches, and propose two strategies to attract and select qualified applicants for the position. Additionally, outline three ways HR managers can use the information obtained from a job analysis to measure the performance of customer service representatives. Word Count Requirement: 500 - 600 words

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    The three key approaches that HR manager to conduct a job analysis of the Customer Service Representative position Observation : A job analyst notices a worker and records all his achieved and non - performed job , satisfied and un - fulfilled accountabilities and responsibilities , approaches , behaviors and skills used by him to donumerousresponsibilities and his mental or demonstrative ability to handle experiments and hazards . It is because of the fact that each person has his personal way of detecting things. Various people think dissimilar and understand the findings in various means . As a result , the process may contain personal biasness or enjoys and dislikes and may not create genuine outcomes . Pros:  Immediate information.  It is very easy to use.  It verifies information from other sources.  It is u seful for manual and psychomotor responsibilities . Cons:  It is very t ime consuming process .  It m ay bias worker performance.  It has s mall sample size.  It need s skilled observer. Interview : In this approach, a worker is interviewed so as to he comes up with their individual working styles, difficulties faced by them, use of specific skills and methods while acting their

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