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Quality Management: Key Definitions and Concepts

This assignment covers fundamental concepts and definitions in quality management.

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    Quality Management: Key Definitions and Concepts Quick Study - Practice Quiz Transcript The following questions have more than 1 choice. The correct answers are indicated with (Correct) before the letter for the choice. Multiple Choice Question: 1) The view that defines quality as the goodness of a product is referred to as the _____ definition of quality. a. user - based b. transcendent (Correct) c. incidental d. imminent Multiple Choice Question: 2) The _____ perspective is based on the presumption that quality is determined by what a customer wants. a. user - based (Correct) b. value - based c. judgmental - based d. manufacturing - based Multiple Choice Question: 3) Conformance to specifications applies to which quality definition? a. User - based b. Product - based c. Manufacturing - based (Correct) d. Value - based Multiple Choice Question: 4) Which of the following is a criticism of the product - based definition of quality? a. Quality is often mistakenly assumed to be related to price. (Correct) b. Not all products are fit for use. c. Consumers frequently confuse products with services. d. Quality cannot be defined precisely; you just know it when you see it. Multiple Choice Question: 5) The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute. a. manufacturing - based b. product - based (Correct) c. value - based d. user - based Multiple Choice Question: 6) The _____ definition of quality is of little practical value to managers as it does not provide a means by which quality can be measured or assessed as a basis for decision making. a. transcendent (Correct) b. user - based c. value - based d. traditional Multiple Choice Question:

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    7) Quality is most difficult to measure and analyze under which of the following definitions? a. Product - based b. User - based c. Judgmental (Correct) d. Value - based Multiple Choice Question: 8) The _____ approach to quality incorporates a firm’s goal of balancing product characteristics (the customer side of quality) with internal efficiencies (the operations side). a. product - based b. user - based c. value - based (Correct) d. manufacturing - based Multiple Choice Question: 9) Conformance to specifications applies to which quality definition? a. User - based b. Product - based c. Manufacturing - based (Correct) d. Value - based Multiple Choice Question: 10) Which of the following is NOT considered a core principle of total quality? a. A focus on customers and stakeholders b. A process focus involving continuous improvement and learning c. A goal of achieving the highest quality that is technologically possible (Correct) d. Company - wide participation and teamwork Multiple Choice Question: 11) _____ is a customer - focused and results - oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years. a. Quality assurance b. Kaizen c. Six Sigma (Correct) d. Total quality Multiple Choice Question: 12) A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. a. process control b. total quality control (Correct) c. quality circle d. companywide quality control Multiple Choice Question: 13) The principles of total quality need to be supported by all of the following EXCEPT: a. an integrated organizational infrastructure. b. a set of management practices. c. an individualized reward system. (Correct) d. a set of tools and techniques. Multiple Choice Question:

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    14) _____ can help to prevent manufacturing defects and service errors and to reduce the need for the non - value - adding inspection practices. a. Management control b. Tighter supervision c. Good design (Correct) d. Efficient supply systems Multiple Choice Question: 15) If quality is built into the product properly, _____ should be unnecessary. a. inspection (Correct) b. customer service c. process scheduling d. workforce training Multiple Choice Question: 16) An increasingly important component in quality for service firms is: a. information technology. (Correct) b. worker health care. c. legal services. d. inventory management. Multiple Choice Question: 17) Quality improvement efforts in health care have resulted in all of the following EXCEPT: a. cost reduction. b. relaxation of accreditation standards. (Correct) c. increased efficiency. d. shorter hospital stays. Multiple Choice Question: 18) Measuring quality in service industries is considered more difficult than in manufacturing industries because: a. services cannot be analyzed as production systems. b. a productivity measure cannot be developed for services. c. customers are more involved in manufacturing industries. d. the outputs are less tangible. (Correct) Multiple Choice Question: 19) Services differ from manufactured goods in which of the following ways? a. Service output is more easily measured. b. Services tend to be produced and consumed simultaneously. (Correct) c. Service output is generally more tangible. d. Service providing requires a lower degree of customization than does manufacturing. Multiple Choice Question: 20) Which of the following best describes the role of a quality assurance department in an organization? a. Provide guidance and support for total quality efforts (Correct) b. Perform incoming and outgoing inspections c. Find qualified, reliable suppliers d. Assure total quality in the organization Quick Study - Practice Quiz Transcript The following questions have more than 1 choice. The correct answers are indicated with (Correct) before the letter for the choice.

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    True or False Question: 1) Under the Deming philosophy, each department should optimize its own performance. a. True b. False (Correct) True or False Question: 2) Deming advocated the use of relatively few suppliers as a means to reduce raw material variation. a. True (Correct) b. False True or False Question: 3) To focus on quality, Juran proposed a cultural change in the organization rather than in management thinking. a. True b. False (Correct) True or False Question: 4) Inspection is an activity that can be classified under the ‘Improvement’ element of Juran’s Trilogy. a. True b. False (Correct) True or False Question: 5) Juran’s approach to quality improvement is considered easier to fit into existing business structures than Deming’s. a. True (Correct) b. False True or False Question: 6) Unlike Juran and Deming, Crosby’s program is primarily behavioral. a. True (Correct) b. False True or False Question: 7) Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes. a. True (Correct) b. False True or False Question: 8) Crosby argues that Zero Defects is a motivational program and not a performance standard. a. True b. False (Correct) True or False Question: 9) The term “total quality control” was originally developed by Taguchi. a. True b. False (Correct) True or False Question: 10) Ishikawa advocated the use of simple visual tools rather than statistical techniques for quality improvement. a. True b. False (Correct) True or False Question: 11) Taguchi, like Deming, believed that variance reduction is a key to quality improvement. a. True (Correct) b. False

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