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Strategic Management and Organizational Change: Key Concepts and Decision-Making Processes

A study of strategic management and organizational change, focusing on key concepts and decision-making processes.

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    Strategic Management and Organizational Change: Key Concepts and Decision - Making Processes Goals set with and by lower - level managers are called: A. strategic. B. B. tactical. C. Developmental D. operational. When Proctor and Gamble compares its capabilities against competitors to find out whether the firm possesses any unique strengths, the firm is determining: A. a tactical goal. B. a strategic goal. C. an operational goal. D. its distinctive competencies. Strategic goals are set by: A. first - line managers. B. middle managers. C. top managers. D. stockholders Which of the following outlines the organization's purpose, assumptions, values, and direction? A. Mission B. Purpose C. Strategic plan D. Strategic goal The component of strategy that indicates how the organization intends to allocate resources is: A. resource deployment. B. scope. C. competitive advantage. D. synergy

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    Coca - Cola's success in global marketing is the result of its distribution system and its marketing communications, which are two of the company's: A. organizational weaknesses. B. environmental strengths. C. environmental weaknesses. D. organizational strengths. There are a lot of companies that make decorative items for the home. Franklin Mint makes decorative gift items that it sells as collectibles. For instance, each decorator plate that it markets is given a number, and only a finite quantity of each plate is manufactured. By use of a(n) __________ strategy, Franklin Mint distinguishes itself from other companies that make decorative items for the home. A. related diversification B. focus C. BCG D. diversification __________ is a useful framework for managers to use as they plot business strategy over time. A. Portfolio approach B. Product life cycle C. Environmental SWOT analysis D. Porter model Tide laundry detergent, manufactured by Proctor & Gamble, is the number - one selling detergent in the United States, although sales volume has been flat for years. In the U.S., in what stage of the product life is Tide laundry detergent? A. Growth B. Decline C. Focus D. Maturity Which of the following is an advantage of unrelated diversification?

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    A. Stable financial performance over time B. Reduced overhead costs C. Specific, detailed knowledge about each individual SBU D. Synergy Decisions by managers of Time Warner to sell off Warner Music Group's DVD and CD manufacturing, printing, packaging, physical distribution, and merchandising business was an example of a(n) __________ decision. A. programmed B. satisficing C. nonprogrammed D. irrational “Decision making under risk” means the decision maker: A. has no data on which to base his or her decision. B. is risk - averse, avoiding risky investments. C. knows all the risks involved in the decision. D. can estimate decision data with some probability. Bar code scanning computers at checkout have greatly simplified the inventory __________ decisions. A. nonprogrammed B. certainty C. risk D. programmed Suppose that a bank manager is trying to decrease turnover of his employees. He wants to develop as many possible courses of action as he can. At what stage of the rational decision - making process is this bank manager? A. Implementing the chosen alternative B. Selecting the best alternative C. Recognizing the decision situation

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    D. Identifying alternatives In the classical decision - making model, “optimization” means: A. implementing two or more alternatives simultaneously. B. choosing the alternative with the best overall expected outcomes. C. gathering the most complete information before making the decision. D. reaching a satisfactory level of performance. When a plant manager is attempting to find a site for a new plant and selects the first site that he finds that meets the basic requirements for price, utilities, and transportation, which decision - making strategy is this plant manager utilizing? A. Bounded rationality B. Escalation of commitment C. Satisficing D. Coalition One advantage of group decision making is: A. groupthink. B. compromise. C. more information and knowledge are available. D. one person may dominate the group. A very strong - willed manager, when involved in a group decision, is often able to persuade the rest of the group to do what works best for him. Which disadvantage of group decision making is this group experiencing? A. Diversity of background B. Compromise C. Groupthink D. Domination by one member

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    When a plant manager who is trying to reduce turnover of production workers notices that turnover has decreased by 10 percent four months after he instituted a new training program, at which step in the rational decision - making process is this manager? A. Evaluating the results B. Identifying alternatives C. Recognizing the decision situation D. Selecting the best alternative Bounded rationality is assumed in: A. the administrative model. B. the rational model. C. the irrational model. D. decision making under certainty. The starting point for all job design activities is determining the level of desired job: A. specialization. B. rotation. C. enlargement. D. enrichment. An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job: A. specialization. B. rotation. C. enlargement. D. enrichment.

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    Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over and responsibility for the work? A. Job enlargement B. Job rotation C. Job enrichment D. Work teams According to the job characteristics approach, when task significance is high, workers: A. do many tasks as part of their job. B. believe the task is important. C. perform a complete portion of the total job. D. have a lot of control over the tasks. Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization? A. Functional B. Product C. Customer D. Location __________ is defined as clear and distinct lines of authority among all positions in an organization. A. Span of control B. Job rotation C. Job enrichment D. Chain of command A wide span of management results in: A. a flat organization.

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