Test Bank for Communication: Making Connections, 10th Edition

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Test Bank for Communication: Making Connections, Tenth EditionCHAPTER 1: CONNECTING PROCESS AND PRINCIPLESMULTIPLE CHOICE1)Which of the following principles helps provide a foundation for understanding communication?A)Communication is moral.B)Communication is natural.C)Communication is a system.D)Communication is linear.E)Communication is based on language.Answer: CChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: EasySkill: Remember the Facts2)The statement,“Communication is a process”implies thatA)the function of communication seldom changes.B)communication is ongoing and ever changing.C)communication is best understood as a series of step-by-step actions.D)communication is generally transmitted through electronic means.E)social systems are merely contexts in which communication occurs.Answer: BChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts3)According to the text, the essential components of communication areA)symbols, understanding, purpose, ideas, opinions, nonverbals, and reaction.B)radio, television, Internet, symbols, and gender.C)source/sender, message, interference, channel, receiver, feedback, environment, and context.D)source, destination, interaction, and correlation.E)symbols, understanding, communication, and communicant.Answer: CChapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts4)The principles of effective composition and speech delivery were first studied byA)social scientists after the conclusion of WWII.B)religious leaders during the European“Middle Ages.”C)the rhetoricians of ancient Greece and Rome.D)media theorists after the advent of radio and mediated political debates.E)followers of Buddha, who advised his disciples to avoid“harsh speech.”Answer: CChapter number: 01

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Test Bank for Communication: Making Connections, Tenth EditionModule number: 1.2Learning Objective: LO 1.2 Define communication.Topic: What Is Communication?Difficulty: EasySkill: Remember the Facts5)Communication is a diverse discipline involving a range of behaviors and situations. The common threadconnecting all of these behaviors and situations isA)classical rhetoric.B)public speaking.C)interpersonal communication.D)human symbolic interaction.E)organizational behavior.Answer: DChapter number: 01Module number: 1.2Learning Objective: LO 1.2 Define communication.Topic: What Is Communication?Difficulty: EasySkill: Remember the Facts6)The classical rhetorician who noted that communication needed to be presented by“a good man speakingwell”wasA)Caesar.B)Aristotle.C)Quintilian.D)Corax.E)Plato.Answer: CChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: EasySkill: Remember the Facts7)Sam tells the interviewer that he has 15 years of sales experience even though he has only two years of salesexperience. The prospective employer offers him the sales job on the spot. This example illustrates thatunethical communicationA)can be easily discovered by the audience.B)is virtuous.C)is always ineffective.D)may, in fact, constitute effective communication.E)makes use of ethos.Answer: DChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: DifficultSkill: Apply What You Know8)Aristotle, a Greek rhetorician, argued that communication was most powerful when a speaker’s character, or________, was engaged in presenting truth.

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Test Bank for Communication: Making Connections, Tenth EditionA)telos (purpose)B)ethos (ethical appeal)C)pathos (emotional appeal)D)logos (logical appeal)E)kairos (effective timing)Answer: BChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the Concepts9)When individuals are involved in a simultaneous communication process, they are involved inA)encoding.B)a reaction.C)decoding.D)a transaction.E)reception.Answer: DChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: EasySkill: Remember the Facts10)Bailey notices that her typically soft-spoken movie theater supervisor has been yelling at her and several ofher coworkers. She speculates that problems at home may be impacting her supervisor’s work relationships.This speculation best illustrates the principle that communication isA)overt.B)intentional.C)a process.D)systemic.E)transactional.Answer: DChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: DifficultSkill: Apply What You Know11)Although communication can be considered both transactional and interactional, the prime function of thecommunication source/sender is toA)decode the intended message.B)serve only as the sender.C)create the message.D)evaluate the message.E)respond to the message.Answer: CChapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.

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Test Bank for Communication: Making Connections, Tenth EditionTopic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts12)Kyle is frantically trying to finish his outline, because he forgot that it was due the following day. Since theInternet is easy to access and there are so many sites available, he decides to takesomeone else’s work andpass it off as his own, assuming he will not get caught. Kyle’s decision illustrates that technology has led to agreater tendency for some people toA)conduct research in libraries.B)use ethical communication.C)plagiarize.D)enhance their credibility using verifiable sources.E)build ethos.Answer: CChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: DifficultSkill: Apply What You Know13)Dr. Halliday is presenting a lecture to an audience of over 100 students. She asks,“Can you hear me?”andCourtney, who is sitting in the back row, nods. What component of the communication process doesCourtney’s response illustrate?A)contextB)noiseC)channelD)environmentE)feedbackAnswer: EChapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: DifficultSkill: Apply What You Know14)Effective communication skillsA)are inherited from your parents.B)are learned over time through instruction and practice.C)are mainly important for those who have jobs in the media.D)will guarantee that the communicator’s goals are morally correct.E)are best learned through classroom instruction.Answer: BChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the Concepts15)Which of the following statements about culture and communication is most accurate?A)Some cultures need to improve the way they communicate.B)Due to technology, we no longer need to be concerned about improving our understanding of people

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Test Bank for Communication: Making Connections, Tenth Editionfrom different cultures.C)Culture illustrates the linear nature of communication.D)Culture rarely becomes an element of communication.E)The way in which people communicate is primarily a function of culture.Answer: EChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the Concepts16)News reporters, anchors, or book authors communicate with or to a very large number of people vianewspaper, television, or books. This example best illustratesA)mass communication.B)intrapersonal communication.C)public communication.D)dyadic communication.E)small group communication.Answer: AChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: ModerateSkill: Understand the Concepts17)After finishing a lecture on thermodynamics, Arleen compliments Dr. Phen by saying,“Sir that was a ‘bad’lecture,”to which Dr. Phen responds, “Why, what was wrong with it?”Which of the following statementsabout communication best illustrate Dr. Phen’s response?A)The ability to communicate is learned.B)Communication is a good thing.C)Meanings are in people.D)More communication would solve the problem.E)Words have meaning.Answer: CChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: DifficultSkill: Apply What You Know18)Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so,Becky enacts the communication process ofA)receiving.B)decoding.C)encoding.D)feedback.E)reacting.Answer: CChapter number: 01Module number: 1.5

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Test Bank for Communication: Making Connections, Tenth EditionLearning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: DifficultSkill: Apply What You Know19)Josh and Mark take turns exchanging information about their plans for the day during their morning chat overcoffee. Their conversation best demonstrates that communication isA)unintentional.B)interactive.C)ethical.D)cognitive.E)multicultural.Answer: BChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: DifficultSkill: Apply What You Know20)An important principle related to the basic elements of communication is that youA)act as a source first, then as a receiver.B)intentionally choose whether you want to be a source or a receiver.C)act as a receiver first, then as a source.D)are responsible for selecting the feedback.E)are simultaneously a source and a receiver.Answer: EChapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts21)Kristen had a disagreement with Paul and told him that he was an idiot. Later, while apologizing, Kristenasked Paul to“forget that little comment.”Kristen does not realize thatA)oral communication is irreversible.B)we have a natural ability to communicate.C)quantity means quality.D)meaning is in the words we use.E)communication is a cure-all.Answer: AChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: DifficultSkill: Apply What You Know22)Your boss walks by you in the hall, gives you a report, and says,“I need you to have a summary of that reportdone ASAP.”You take the report home overnight, summarize it, and give it to your boss the next morning.Your boss takes the summary and complains to you,“I’m disappointed that you did not get it to me by when Itold you to.”This example illustrates the myth thatA)we have a natural ability to communicate.

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Test Bank for Communication: Making Connections, Tenth EditionB)communication is a cure-all.C)communication is reversible.D)meaning is in the words we use.E)quantity means quality.Answer: D; Difficulty: Difficult; Skill: Apply What You KnowChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: DifficultSkill: Apply What You Know23)After her friend sent her a Facebook message that said“we need to talk,”Erin began analyzing andinterpreting what the Facebook message meant. This process is known asA)encoding.B)internalizing.C)responding.D)decoding.E)remembering.Answer: DChapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: DifficultSkill: Apply What You Know24)“I don’t know why I bother taking a communication class!I’m not like everyone else in here--I simply do nothave the knack for communicating very well.”This statement best illustrates which of the followingmisconceptions about communication?A)quantity means qualityB)meanings are in peopleC)meanings are in wordsD)communication is a natural abilityE)communication is a cure-allAnswer: DChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: DifficultSkill: Apply What You Know25)As a communication source, an individualA)controls the channels by which the message will be mediated.B)determines the meaning of what is to be communicated.C)decodes the message into meaning.D)often assigns meaning to unintentional behaviors.E)is primarily responsible for sending feedback.Answer: BChapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of Communication

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Test Bank for Communication: Making Connections, Tenth EditionDifficulty: EasySkill: Remember the Facts26)Thinking of communication as a“cure-all”is a myth becauseA)communication is used unethically most of the time.B)sometimes communication can create more problems than it solves.C)communication is irreversible.D)the act of communicating does carry some guarantees.E)communication is a panacea.Answer: BChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: ModerateSkill: Understand the Concepts27)Melissa uses her iPhone to text her friends Katie and Stephen to see if they want to join her for lunch at theuniversity cafeteria. Which of the following best describes their conversation?A)intrapersonalB)publicC)interactiveD)viralE)not replicableAnswer: CChapter number: 01Module number: 1.7Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.Topic: Distinguishing Social Media from Face-to-Face CommunicationDifficulty: DifficultSkill: Apply What You Know28)After a few dates, Marcus and Kate decide to make their relationship official. After this conversation, Kateanalyzes what happened while alone in her dorm room. What type of communication does Kate’s analysisillustrate?A)intrapersonalB)publicC)interpersonalD)massE)introspectiveAnswer: AChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: DifficultSkill: Apply What You Know29)Which of the following is NOT a type of interpersonal communication?A)intrapersonal communicationB)public speakingC)small group communicationD)dyadic communication

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Test Bank for Communication: Making Connections, Tenth EditionE)an interviewAnswer: AChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: EasySkill: Remember the Facts30)Which of the following statements best illustrates the point made in the textbook about whether or notcommunication is reversible?A)Listeners will often let you take back something you say.B)Listeners may forgive and forget an angry statement.C)Speakers are given wide latitude in correcting their mistakes.D)Speakers rarely need to worry about things they say as long as they act naturally and don’t spendmuch time planning their messages.E)Speakers must explain and compensate for improper statements.Answer: EChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: ModerateSkill: Understand the ConceptsTRUE/FALSE1)Communication is irreversible.Answer:TrueDifficulty: Easy; Skill: Remember the FactsChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: EasySkill: Remember the Facts2)Communication includes both intentional and unintentional messages.Answer:TrueChapter number: 01Module number: 1.4Learning Objective: LO 1.4Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: EasySkill: Remember the Facts3)Mary Beth is in a hurry to get to her afternoon communication class and is not paying attention to hersurroundings. Rather than waving back to her best friend, Taylor, Mary Beth walks right by Taylor withoutacknowledging her. This example illustrates that communication that is not intended is usually nonverbal.Answer:TrueChapter number: 01Module number: 1.4Learning Objective: LO 1.4Explain the fundamental principles of communication.

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Test Bank for Communication: Making Connections, Tenth EditionTopic: Principles of CommunicationDifficulty: DifficultSkill: Apply What You Know4)Individuals who are high in communication competence will most likely have a narrow repertoire ofcommunication behaviors.Answer:FalseChapter number: 01Module number: 1.1Learning Objective: LO 1.1 Explain how communication competence allows you to make connectionswith the outside world.Topic: Communication: Making ConnectionsDifficulty: ModerateSkill: Understand the Concepts5)Communication is a natural ability.Answer:FalseChapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions about CommunicationDifficulty: EasySkill: Remember the Facts6)Unethical communication is equivalent, or the same as, ineffective communication behavior.Answer:FalseChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: EasySkill: Remember the Facts7)What we need to improve our relationships is more communication.Answer:FalseChapter number: 01Module number: 1.1Learning Objective: LO 1.1 Explain how communication competence allows you to make connectionswith the outside world.Topic: Communication: Making ConnectionsDifficulty: ModerateSkill: Understand the Concepts8)Sam touches Taylor’s hand and she thinks to herself, “I wonder if that means he might ask me out on a date.”Taylor is engaging in intrapersonal communication about this event.Answer:TrueChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: DifficultSkill: Apply What You Know

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Test Bank for Communication: Making Connections, Tenth Edition9)Judy asks Cade questions to see whether he would make a good intern at a local nonprofit organization. Thisinterview is a form of interpersonal communication.Answer:TrueChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: DifficultSkill: Apply What You Know10)Jack hosts an afternoon sports talk show on his campus radio station. Jack’s show is an example of masscommunication.Answer:TrueChapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: DifficultSkill: Apply What You KnowSHORT ANSWER1)What does it mean to say that communication is a process? Provide an example of a process.Answer:It involves a series of actions that has no beginning or end and is constantly changing. Exampleswill vary.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts2)What does transactional mean?Answer:The exchange of information in which both parties act simultaneously as senders and receivers,and engage in encoding and decoding at the same time.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts3)Briefly explain why it is important to know that communication can be both intentional and unintentional.Answer:When one person communicates with another, he or she intends that specific messages withspecific purposes and meanings be received. Communication can occur, however,regardless ofwhether it is intended, which can have consequences.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts

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Test Bank for Communication: Making Connections, Tenth Edition4)Define context. What is the role of context in communication?Answer:Context refers to the circumstances or situation in which communication occurs. The context weare in affects what we say, how we say it, and what type of communication should be used.Chapter number: 01Module number: 1.5Learning Objective: LO 1.5Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: ModerateSkill: Understand the Concepts5)Discuss some trends resulting in an increasingly multicultural society.Answer:People move from place to place more frequently; increases in Hispanic, black, and AsianAmerican populations and declining or stable percentage of population for whites; some schoolswith students speaking 50–100 different native languages in several portions of the U.S.; collegesand universities have increases in students whose first language is not English. All of these affecthow we communicate.Chapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: EasySkill: Remember the Facts6)What does a message consist of?Answer: A message consists of words, grammar, organization of thoughts, physical appearance, bodymovement, voice, aspects of the person’s personality and self-concept, and personal style.Environment and noise can also shape a message.Chapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts7)Define interference. Provide an example to illustrate your definition.Answer:Anything that changes the meaning of an intended message. Examples will vary.Chapter number: 01Module number: 1.5Learning Objective: LO 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts8)Identify two classical rhetoricians who provided suggestions considering ethics and communication.Answer:Aristotle and QuintilianChapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: EasySkill: Remember the Facts9)Identify two ways that demographic changes in our culture will affect communication.

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Test Bank for Communication: Making Connections, Tenth EditionAnswer:(1) Increased knowledge, flexibility, and sensitivity are necessary; (2) patience, understanding,and respect are required.Chapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the Concepts10)Explain and provide a brief example for why action does not accurately describe communication.Answer:An action perspective does not consider the reaction from the receiver. Examples will vary.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts11)Define the term“go viral.”Answer:A phrase used to describe a message that reaches enormous audiences by“infecting”viewersand users with the message.Chapter number: 01Module number: 1.7Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.Topic: Distinguishing Social Media from Face-to-Face CommunicationDifficulty: EasySkill: Remember the Facts12)How can communication be intentional? Provide an example of intentional communication.Answer:A message can be intentional if it is purposely sent to a specific receiver. Examples will vary.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: ModerateSkill: Understand the Concepts13)What are the roles of the receiver in the communication process?Answer:Analyzing and interpreting the message.Chapter number: 01Module number: 1.5Learning Objective: LO Objective 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts14)Define feedback and briefly explain its advantages and disadvantages.Answer:Feedback is the response to a message that the receiver sends to the source. Feedback allows thesender to determine if the message was understood as intended. It also allows the sender tocorrect any errors and misconceptions. Additional advantages suggest that when feedbackincreases, reception of information is enhanced. Disadvantages include that it takes time toprovide feedback, and people must be willing to clarify misconceptions when they occur.Chapter number: 01Module number: 1.5

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Test Bank for Communication: Making Connections, Tenth EditionLearning Objective: LO Objective 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: EasySkill: Remember the Facts15)In what ways does environment affect communication?Answer:It can affect the nature and quality of the communication in that the attitudes, feelings,perceptions, and relationships of the communicators can be influenced by factors of the locationin which the communication event occurs (e.g., place, size, color, temperature, etc.).Chapter number: 01Module number: 1.5Learning Objective: LO Objective 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: ModerateSkill: Understand the Concepts16)Explain the difference between external and internal interference. Provide examples of each to illustrate youranswer.Answer:External influence is caused by physical things, such as noise caused by someone’s cell phoneringing, the tapping of a pen on a desk, or a room that is too cold. Internal interference refers topsychological noise, such as thinking about what else you have to do that day. Examples willvary.Chapter number: 01Module number: 1.5Learning Objective: LO Objective 1.5 Define the essential components in the communication process.Topic: Essential Components of CommunicationDifficulty: ModerateSkill: Understand the Concepts17)Explain why“quantity means quality”is a misconception. Provide an example from your own life thatillustrates why this is a misconception.Answer:More communication does not necessarily equal better communication. It isn’t the amount ofcommunication that makes the difference. It is the content of communication that makes thedifference. Examples will vary.Chapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions About CommunicationDifficulty: ModerateSkill: Understand the Concepts18)Discuss the difference between viewing communication as a natural ability versus viewing communication asan ability we learn. Provide an example of something else you do that must be learned.Answer:Viewing communication as a natural ability assumes that we were born with or without theability to communicate effectively. Viewing communication as a skill that is learned allows us topractice and improve our abilities. Examples will vary.Chapter number: 01Module number: 1.8Learning Objective: LO 1.8 Summarize five common myths about communication.Topic: Misconceptions About CommunicationDifficulty: ModerateSkill: Understand the Concepts19)Describe how communication via social media has enabled people to have global“face-to-face

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Test Bank for Communication: Making Connections, Tenth Editionconversations.”Answer:With relatively inexpensive hardware and software, people can have global“face-to-faceconversations.”Through the use of digital cameras, we can share pictures of ourselves, ourfamilies, and special events with friends all over the world. Through the use of Skype, we canvideoconference with others near and far.Chapter number: 01Module number: 1.7Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.Topic: Distinguishing Social Media from Face-to-Face CommunicationDifficulty: ModerateSkill: Understand the Concepts20)Can unethical communication actually be effective communication? Explain your answer.Answer:Yes, because even though we may persuade someone to do something unethical, thecommunication was still effective because he or she engaged in the requested behavior—but thecommunication may still not be appropriate or virtuous.Chapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the ConceptsESSAY1)The Association for Communication Administration defines the communication discipline as a body ofresearch, study, and application focusing on“how, why, and with what effects people communicate throughspoken language and associated nonverbal messages.”Central to this definition is the concept of humansymbolic interaction. Discuss whathuman symbolic interactionis and why it is central to the study ofcommunication. Finally, provide an example of how you use human symbolic interaction in your life.Answer:Human symbolic interaction is the use of a language system, including words and nonverbalcommunication, to express thoughts, feelings, beliefs, attitudes, customs, and ideas. All humancommunication occurs in and through symbolic interaction. Symbolic interaction is the commonthread that unifies the practice of communication in all facets of our lives, including (but notlimited to) interpersonal communication, communication within groups, organizations, andcultures, and communication observed in the media. Symbolic interaction is central tocommunication because symbols allow us to express meaning. Without a shared system ofsymbols to interact with, communication would be impossible. Examples will vary from student tostudent. Any form of interaction would be appropriate. In general, examples should illustrate howwe use shared language and/or nonverbal communication to express meaning.Chapter number: 01Module number: 1.2Learning Objective: LO 1.2 Define communication.Topic: What Is Communication?Difficulty: ModerateSkill: Understand the Concepts2)Human communication includes various types of communication encounters. Your textbook identifies fivetypes of communication in Chapter 1. Explain what intrapersonal, interpersonal, public and masscommunication, and communication via social media are.Answer:Intrapersonal communication is a process of“mental dialogue”or communication withourselves. When we think about what we perceive, when we monitor and evaluate our ownbehaviors, when we plan a message, and when we form impressions of others’messages, we areengaging in intrapersonal communication.

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Test Bank for Communication: Making Connections, Tenth EditionInterpersonal communication is the informal exchange of information between two or morepeople. Interpersonal communication can be dyadic in nature (e.g., communication with afriend), can be an interview situation (e.g., a structured and formal exchange of informationbetween a small number of people), or can be a small group interaction (e.g., a group of studentsdiscussing how to solve a critical thinking problem).Public communication occurs when information is transmitted from one person to a number ofindividuals who listen. The most widely used form of public communication is a speech. Examplesof public communication are the presidential inaugural address, a parent voicing a complaint tothe local school board, or a student giving a presentation in class.Mass communication is a type of communication transmitted via some kind of mediated means,such as television, radio, Internet, etc. Additionally, mass communication allows a communicatorto reach many audiences from a single location.Communication via social media is any communication transmitted through digital devices orplatforms (smartphones, text messaging, Facebook, Twitter, Skype, and so on.). Thesetechnologies are often highly accessible and allow people to accomplish multiple objectives.Communication via social media allows people to have global“face-to-face conversations”withrelatively inexpensive hardware and software.Chapter number: 01Module number: 1.6Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal(including group), public, mass, and communication via social media.Topic: Types of CommunicationDifficulty: ModerateSkill: Understand the Concepts3)Explain the seven concepts that help us distinguish social media from face-to-face communication. Provide anexample of how the social media you use reflects these seven concepts.Answer:Interactivity refers to the ability of a communication tool to facilitate social interaction betweengroups or individuals. Social media offers new possibilities to remain connected and engagedwith others. Temporal structure refers to the time it takes to send and receive messages. Socialcues are the verbal and nonverbal features of a message that offer more information about thecontext, the meaning, and the identities of the involved parties. Replicability is whencommunication occurs in an environment that makes it easy to record and redistribute pastmessages. Storage allows messages to be digitally saved and made accessible to other people.Reach involves the ability to connect with individuals in local and long-distance places. Mobilityis the extent to which a device is portable or stationary. Examples will vary.Chapter number: 01Module number: 1.7Learning Objective: LO 1.7 Differentiate social media from face-to-face communication.Topic: Distinguishing Social Media from Face-to-Face CommunicationDifficulty: ModerateSkill: Understand the Concepts4)You attend a networking event sponsored by the career center on your campus. At the networking event youare introduced to Brendan, and you immediately“hit it off”with him. Does this meeting signal the“beginning”of your communication with Brendan? You should develop a clear answer to this question andexplain your answer.Answer:No. Communication is a process that has no beginning or ending. Communication encounterstake place within a“flow”of life. If you meet someone at a networking event, there are certainevents that caused you to go to that networking event, some of which could have taken place

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Test Bank for Communication: Making Connections, Tenth Editionyears before (e.g., if the networking event focused on teaching jobs and you knew that you wantedto be a teacher since childhood). Although the actual verbal conversation with Brendan may havebegun at the networking event, your communication with him is part of a never-ending (orbeginning) process.Chapter number: 01Module number: 1.4Learning Objective: LO 1.4 Explain the fundamental principles of communication.Topic: Principles of CommunicationDifficulty: DifficultSkill: Apply What You Know5)Universally, the study of changes in population trends and characteristics is called demography. Recentdemographic trends indicate that the world in general, and the United States in particular, is experiencingrapid demographic changes. What are some of these demographic trends and how will they affectcommunication in the future? Provide examples to illustrate your answer.Answer:The United States is becoming more culturally diverse. This translates to roughly the following2010 percentages: 72 percent of the population is white, 13 percent is black or African American,5 percent is Asian, and 1 percent is American Indian. Projections from the Census Bureausuggest a significant increase in Hispanic, black, and Asian numbers in the near future, with adecline or stable percentage for whites. The changes in “how we look” are alreadyoccurring inelementary schools and high schools, as well as college and university classrooms. Moreover,many individuals enrolled in American schools will speak English as a second language. In manyareas of the country, students represent 50 to 100 or more different native languages. Thesetrends will have dramatic effects on the ways we communicate with one another. The infusion ofother cultures will change our language system as well as the meaning we assign to variousnonverbal behaviors. Examples will vary.Chapter number: 01Module number: 1.3Learning Objective: LO 1.3 Identify four reasons for studying communication.Topic: Why Should We Study Communication?Difficulty: ModerateSkill: Understand the Concepts

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Test Bank for Communication: Making Connections, Tenth EditionCHAPTER 2: CONNECTING PERCEPTIONS AND COMMUNICATIONMULTIPLE CHOICE1)When we make deliberate choices to experience or to avoid experiencing particular stimuli, weengageinA)selective set.B)perceptual set.C)limited closure.D)selective exposure.E)selective attention.Answer:DChapter number:02Module number:2.2Learning Objective:LO 2.2Understand the three stages of perceptionand how they affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill:Understand the Concepts2)Iassumethat Billy likes Chrisbecause I always see Billy making an effort to sit next to Chris in class. Theorganizational function of perception governing my conclusion isA)selectivity.B)closure.C)romanticism.D)proximity.E)similarity.Answer:DChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill:Apply What You Know3)According to the text, what is at the heart of all communication?A)behaviorsB)emotionC)cultureD)geneticsE)perceptionAnswer:EChapter number:02Module number:2.1Learning Objective:LO 2.1 Make the connection between perception and your communicationcompetence.Topic:Perception and CommunicationDifficulty:EasySkill:Remember the Facts4)In his assertion that“Nothing is clear in and of itself but in some context for some person,”Robert L. Scottmeant thatA)when we talk with others,we say things in certain ways that undermine the creation of meaning.B)in the process of communicating with others, one person’s perceptions are not more accurate thanthoseof the other.

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Test Bank for Communication: Making Connections, Tenth EditionC)words are static and unchanging.D)communication occurs in a linear, step-by-step fashion.E)communication is infectious, like an epidemic.Answer:BChapter number:02Module number:2.1Learning Objective:LO 2.1 Make the connection between perception and your communicationcompetence.Topic:Perception andCommunicationDifficulty:ModerateSkill:Understand the Concepts5)The process of perceiving combinesA)selecting, deconstructing, andinterpreting information.B)selecting, understanding, and creating information.C)understanding, selecting, and organizing information.D)selecting, organizing, and interpreting information.E)organizing, interpreting, and creating information.Answer:DChapter number:02Module number:2.1Learning Objective:LO 2.1 Make the connection between perceptionand your communicationcompetence.Topic:Perception and CommunicationDifficulty:EasySkill:Remember the Facts6)When Michael meets prospective dating partners, he works to incorporate their values, beliefs, appearance,and emotional needs into his messages. His use of“person-centered”messages when communicating withothers indicates a high level ofA)awareness.B)cognitive complexity.C)selective exposure.D)perceptual congruence.E)selective attention.Answer:BChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know7)Tammy’s daughter Kate is putting together a puzzle. She places silver puzzle pieces in one pile, purplepuzzle pieces in another pile, and pink puzzle pieces in a third pile.Kate is grouping items byA)figure.B)similarity.C)proximity.D)closure.E)complexity.Answer:BChapter number: 02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception Process

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Test Bank for Communication: Making Connections, Tenth EditionDifficulty:DifficultSkill: Apply What You Know8)Cognitively complex individualsA)use“person-centered”messages.B)think about things in concrete ways more than in abstract ways.C)tend to gloss over important details about other people.D)are unable to integrate new information into their perceptions.E)are fixed in their interpretation of complicated events.Answer:AChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill: Understand theConcepts9)Tina dislikes a lot of television programming and therefore does not watch TV.When it comes to television,Tina is engaged in selectiveA)attention.B)organization.C)editing.D)exposure.E)retention.Answer:DChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know10)Suppose after a basketball game, the fans of Team A believe that Team B committed more fouls, while theTeam B fans thinkthat Team A committed more fouls. Assume that the officials called an equal number offoulsagainsteach team. Which of the following organizational functions of perception would best help usunderstand how each team’s fans viewed the facts differently?A)selective exposureB)proximityC)selective retentionD)closureE)subjectivityAnswer:CChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know

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Test Bank for Communication: Making Connections, Tenth Edition11)The tendency to fill in missing pieces and to extend lines in order to finish or completefigures illustrateswhat organizational process?A)retentionB)proximityC)outliningD)similarityE)closureAnswer:EChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affectyourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill: Understand the Concepts12)Our interpretations of different stimuli are based onA)past experiences and the opinions of others.B)what our familiesthink is best in a given situation.C)hypothetical scenarios.D)unavoidable attribution bias.E)a set of cultural rules that we all share.Answer:AChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:EasySkill: Remember the Facts13)You arrive at a mall you have never visited before, and you are not sure where your favorite store is located.You approach a mall employee at an information kiosk to ask for directions, because you have receiveddirection at otherinformation kiosks before. This example illustrates the fact that we interpret ourperceptions based onA)closure.B)past experiences.C)complementarity.D)similarity.E)proximity.Answer:BChapter number:02Module number:2.2Learning Objective:LO 2.2Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know14)Which of the following metaphors best illustrates the role that perception plays in the communicationprocess?A)Perception acts as a funnel.B)Perception acts as an owner’s manual.C)Perception acts as filter.D)Perception acts as a facilitator.E)Perception acts as a boundary.

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Test Bank for Communication: Making Connections, Tenth EditionAnswer:CChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and howthey affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill:Understand the Concepts15)Kaitlin continually communicates with Tiffany as if she werestill achild. In Kaitlin’s eyes, Tiffanywillalwaysbe“her little girl.”This illustrates the fact that ________ can interfere with effective communication.A)ageB)perceptual setC)closureD)genderE)demographicsAnswer:BChapter number:02Module number:2.3Learning Objective:LO 2.3Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know16)Angela, who is five feet tall, and Tim, who is six feet tall, both decided to test drive a car. Tim thought thecar was perfect,whereas Angela did not,because she could not get the seat close enough to the pedals. Thisexample illustrates the fact that ________ influence(s) our perceptions.A)individualismB)physical characteristicsC)attribution errorD)stereotypingE)cultural backgroundAnswer:BChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know17)According to the text, stereotypingA)is based on truth and legitimate premises.B)is always negative.C)is always positive.D)oversimplifies and exaggerates human traits and qualities.E)is unnecessary in the information age.Answer:DChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.

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Test Bank for Communication: Making Connections, Tenth EditionTopic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts18)Many communication scholars believe that thegreatest single problem with human communication is theassumption that our perceptionsA)are unnecessary.B)lead to cultural misunderstandings.C)can help us make efficient decisions.D)are based on solely on past experiences.E)are always correct.Answer:EChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts19)You are having a terrible day. You woke up late and your car wouldn’t start. Once you got to school,youcouldn’t find a parking place in time and on the way to class realized that you forgot the assignment (it’s onyour kitchen table). You walk in the door andthe instructorcomments,“It is nice of you to join us.”Youperceive thatthe instructoris verbally attacking you, even though similar comments(made in jest) on otherdays did not seem as bad. This illustrates that ________ influence(s) the way we interpret stimuli.A)physical characteristicsB) cultural backgroundC)attribution errorD)stereotypingE) psychological stateAnswer:EChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know20)Instead ofaccepting thatexternal factors influenceother people’sbehavior,you attribute the actions ofotherstobeing“that kind of person.”Thisprocess reflectsA)fundamentalattribution error.B)selective retention.C)proximity dysfunction.D)psychological state.E)ethnocentrism.Answer:AChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people mayperceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:Moderate

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Test Bank for Communication: Making Connections, Tenth EditionSkill: Understand the Concepts21)Jennabelievesthat fathers should work while mothers take care of the children, while Shaunabelieves thatshe should share work and child care responsibilities with her husband.Which of the following statementsabout gender roles in our society most accurately describes this example?A)Gender roles are related to behaviors other than communication.B)Gender roles are caused by biological sex differences.C)Gender roles aresocially constructed.D)Gender roles have very little to do with culture.E)Gender roles are stableacross cultures.Answer:CChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know22)Cassandra has watched the showGrey’s Anatomyfor years. When she began to date Caleb,sheexpectedtheir relationship to be just like Derek and Meredith’s fromGrey’s Anatomy. Cassandra’s viewpointillustrates the fact that differences in perception can be affected byA)media.B)humor.C)gender.D)proximity.E)culture.Answer:AChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What YouKnow23)Which of the following behaviors would be most helpful in improving your perception competence?A)Take the roles of perceptionat face value.B)Go with your first perception because getting more information will be less accurate.C)Be willing to question the accuracy of your perceptions.D)Trust your inferences as correct.E)Limit the amount of information you take in so you can organize it better.Answer:CChapter number:02Module number:2.4Learning Objective:LO 2.4Accurately interpret and check your perceptions to improve yourcommunication competence.Topic:Improving Perception Competenciesand Perception CheckingDifficulty:EasySkill: Remember the Facts24)Which of the following would be most effective at helping you improve your communication competence?A)Avoid the tendency to assume too much about whatyouperceive.B)Remember that perceptions based on physical attributes are most accurate.C)Remember thatyourownview is generally the most accurate.D)Remember that most people will have very similar perceptions toyour own.E)Limit the amount of information you take in.

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Test Bank for Communication: Making Connections, Tenth EditionAnswer:AChapter number:02Module number:2.4Learning Objective:LO 2.4 Accurately interpret and check your perceptions to improve yourcommunication competence.Topic:Improving Perception Competenciesand Perception CheckingDifficulty:ModerateSkill: Understand the Concepts25)According to the text, which of the followingstatements about the relationship between gender andperception are true?A)Men and women have few differences regarding perception.B)Women and men learn to understand the world differently, which results in a difference in the way theycommunicate.C)Gender is a biological trait that affects perception.D)Perceptual sets always limit our perceptions, especially regarding gender.E)Women tend to use closure more than men to organize perception.Answer:BChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts26)Which of the following statements about ethnocentrism is most accurate?A)Ethnocentric people are simply expressing pride in their heritage.B)Ethnocentrism is a useful tool for improving our ability to perceive.C)Ethnocentrism involvesa belief that one’sown culture is superior to any other cultures.D)Ethnocentrism is generally unrelated to perception.E)Ethnocentric people generally have more accurate perceptions than people who are notethnocentric.Answer:CChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts27)Nathan and Ty were both raised in the small town of Cushman, Alabama. Many friends at their universityassume that they behave and think in the same way because they grew up in the same small town. Thisinaccurate assumption is rooted inA)similarity.B)cultural background.C)proximity.D)ethnocentrism.E)closure.Answer:CChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect your

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Test Bank for Communication: Making Connections, Tenth Editioncommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know28)Dr. Ford is presenting a lecture on nonverbal communication. In the middle of her lectureshe states,“You’llreally want to remember this because it will be on your exam.”If Dr. Ford’s students chooseto store specificinformation to retrieve for their exam, they are engaging inA)organization.B)feedback.C)selection.D)interpretation.E)stereotypingAnswer: CChapter number:02Module number:2.2Learning Objective:LO2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know29)To improve your communication competency, thetextsuggests that youA)recognize that culture does not affect perception.B)be a passive perceiver.C)recognize that people, objects,and situations remain stable over time.D)recognize that gender does not affect perception.E)recognize that each person’s frame of reference is unique.Answer:EChapter number:02Module number:2.4Learning Objective:LO 2.4 Accurately interpret and check your perceptions to improve yourcommunication competence.Topic:Improving Perception Competenciesand Perception CheckingDifficulty:EasySkill: Remember the Facts30)Recent communication research on gender illustrates that in groups containing both females and males,A)females participate in more of the decision-making than males.B)females interrupt males more frequently than males interrupt females.C)females tend to speak for longer periods of time.D)malestake more turns at speaking.E)there are no communication differences between males and females.Answer:DChapter number:02Module number:2.3Learning Objective:LO 2.3 Identifyseven reasons why different people may perceive the samesituation in different ways.Topic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts

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Test Bank for Communication: Making Connections, Tenth EditionTRUE/FALSE1)Perception does not usually involvethe senses.Answer:FalseChapter number:02Module number:2.1Learning Objective:LO 2.1Make the connection between perception and your communicationcompetence.Topic:Perception and CommunicationDifficulty:EasySkill: Remember the Facts2)Themore cognitively complex we are, the more sophisticated our level of perception.Answer:TrueChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:ThePerception ProcessDifficulty:ModerateSkill: Understand the Concepts3)In the perception process, selection must always occur first.Answer:TrueChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages ofperception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill: Understand the Concepts4)The difference between a stereotype and a perceptual set is that a perceptual set uses categories and a stereotypedoes not.Answer:FalseChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understandthe Concepts5)Perceptual sets can help us make decisions more efficiently.Answer:TrueChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin differentways.Topic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts

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Test Bank for Communication: Making Connections, Tenth Edition6)The degree of ethnocentrism is often judged onasuperiority-inferiority scale.Answer:TrueChapter number:02Module number:2.3Learning Objective:LO 2.3 Identifyseven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts7)John was told that boys should not cry. This learned masculine behavior is related topsychological state.Answer:FalseChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the samesituationin different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know8)Wesley recently moved to the United States from Kenya to pursue a degree in engineering.Many in his newsurroundings comment on his physicalfeatures, such as the color of his skin and shape of his eyes, which areprominent physical features of many Kenyans. These characteristics make up Wesley’s cultural identity.Answer: FalseChapter number:02Module number:2.3Learning Objective:LO2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:DifficultSkill: Apply What You Know9)Our past experiences and our cultural background both play a significantrole in determining our perceptual set.Answer:TrueChapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:EasySkill: Remember the Facts10) Sally and Mike are celebrating their anniversary at a crowded restaurant with a live band. To block out themusic, they focus on each other’s words attentively. This example illustrates selective attention.Answer: TrueChapter number:02Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:DifficultSkill: Apply What You Know

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Test Bank for Communication: Making Connections, Tenth EditionSHORT ANSWER1)Explain how physical characteristics may alter our perceptions.Answer:A person’s weight, height, body shape, health, strength, and abilityto use his or her five sensesaccount for the way thathe or shetakes in perceptual differences. When we meet a person,we usuallyreact to a variety of factors and observable cues, no matter how superficial that may affect ourperceptions of that person. This results in emotional reactions that lead to a positive or negativeimage.Chapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts2)Explain four factors that impact how we assign meaning to stimuli and provide an exampleofhow you haveused each to assign meaning tostimuli in your own life.Answer:Past experience, new situations, others’opinions, and verbal communication all helps us interpret themeaning of stimuli. Examples will vary.Chapternumber:2Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill: Understand the Concept3)Explain the danger of only using past experiences when interpreting new situations.Answer:Past perceptions applied to new situations may be limiting andresult in inaccuracies.Chapter number:2Module number:2.2Learning Objective:LO 2.2 Understand the three stages of perception and how they affect yourcommunication.Topic:The Perception ProcessDifficulty:ModerateSkill: Understandthe Concepts4)Explain how your psychological state may affect your perceptions.Answer:All the information we receive is filtered through whetherour state of mind is positive or negative.Sometimes this distortion has no appreciable effect on communication. At other times, ourstate ofmind can actually reverse meaning or alter a message, changing how we select,organize, andinterpret it.Chapternumber:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts

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Test Bank for Communication: Making Connections, Tenth Edition5)Explain what a perceptual set is and provide an example.Answer:Perceptual set is a fixed, previously determined view of events, objects, orpeople. Examples will vary.Chapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons why different people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts6)Explain the concept of ethnocentrism and how describe how it can negatively impact how we interact withothers.Answer:Ethnocentrismis a learned belief that our own culture is superior to all others. It can negativelyimpact our perceptions of people who are different from us and colors how weregardthem.Chapter number:02Module number:2.3Learning Objective:LO 2.3 Identify seven reasons whydifferent people may perceive the same situationin different ways.Topic:Perceptual DifferencesDifficulty:ModerateSkill: Understand the Concepts7)Contrast facts andinferences. Provide an example of each.Answer:Facts are statements that are put forth as objectively real that can be verified. Inferences areinterpretations that go beyond what we know to be factual. Examples will vary.Chapter number:02Module number:2.4Learning Objective:LO 2.4 Accurately interpret and check your perceptions to improve your communicationcompetence.Topic:Improving Perception Competenciesand Perception CheckingDifficulty:ModerateSkill: Understand the Concepts8)Explain why it is wrong to assume that one perceptual system is more accurate than another.Answer:Everyone has a unique perceptual system influenced byhis or her ownexperiences, situations,andthe opinions of others.Chapter number:02Module number:2.4Learning Objective:LO 2.4 Accurately interpret and check your perceptions to improve your communicationcompetence.Topic:Improving Perception Competenciesand Perception CheckingDifficulty:ModerateSkill: Understand the Concepts9)Describe some things that you can doto become an active perceiver.Answer:Obtain information about the person, event,or situation in question. Questionyour perceptions todetermine how accurate they are; realize thatyoumay misinterpret information,which should leadyouto confirm facts and impressions beforeyoudraw conclusions.Chapter number:02

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