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Test Bank for Communication: Making Connections, 10th Edition

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    Test Bank for Communication: Making Connections, Tenth Edition CHAPTER 1: CONNECTING PROCESS AND PRINCIPLES MULTIPLE CHOICE 1) Which of the following principles helps provide a foundation for understanding communication? A) Communication is moral. B) Communication is natural. C) Communication is a system. D) Communication is linear. E) Communication is based on language. Answer: C Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Easy Skill: Remember the Facts 2) The statement, “ Communication is a process ” implies that A) the function of communication seldom changes. B) communication is ongoing and ever changing. C) communication is best understood as a series of step-by-step actions. D) communication is generally transmitted through electronic means. E) social systems are merely contexts in which communication occurs. Answer: B Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 3) According to the text, the essential components of communication are A) symbols, understanding, purpose, ideas, opinions, nonverbals, and reaction. B) radio, television, Internet, symbols, and gender. C) source/sender, message, interference, channel, receiver, feedback, environment, and context. D) source, destination, interaction, and correlation. E) symbols, understanding, communication, and communicant. Answer: C Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 4) The principles of effective composition and speech delivery were first studied by A) social scientists after the conclusion of WWII. B) religious leaders during the European “ Middle Ages. ” C) the rhetoricians of ancient Greece and Rome. D) media theorists after the advent of radio and mediated political debates. E) followers of Buddha, who advised his disciples to avoid “ harsh speech. ” Answer: C Chapter number: 01

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    Test Bank for Communication: Making Connections, Tenth Edition Module number: 1.2 Learning Objective: LO 1.2 Define communication. Topic: What Is Communication? Difficulty: Easy Skill: Remember the Facts 5) Communication is a diverse discipline involving a range of behaviors and situations. The common thread connecting all of these behaviors and situations is A) classical rhetoric. B) public speaking. C) interpersonal communication. D) human symbolic interaction. E) organizational behavior. Answer: D Chapter number: 01 Module number: 1.2 Learning Objective: LO 1.2 Define communication. Topic: What Is Communication? Difficulty: Easy Skill: Remember the Facts 6) The classical rhetorician who noted that communication needed to be presented by “ a good man speaking well ” was A) Caesar. B) Aristotle. C) Quintilian. D) Corax. E) Plato. Answer: C Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Easy Skill: Remember the Facts 7) Sam tells the interviewer that he has 15 years of sales experience even though he has only two years of sales experience. The prospective employer offers him the sales job on the spot. This example illustrates that unethical communication A) can be easily discovered by the audience. B) is virtuous. C) is always ineffective. D) may, in fact, constitute effective communication. E) makes use of ethos. Answer: D Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Difficult Skill: Apply What You Know 8) Aristotle, a Greek rhetorician, argued that communication was most powerful when a speaker ’ s character, or ________, was engaged in presenting truth.

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    Test Bank for Communication: Making Connections, Tenth Edition A) telos (purpose) B) ethos (ethical appeal) C) pathos (emotional appeal) D) logos (logical appeal) E) kairos (effective timing) Answer: B Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts 9) When individuals are involved in a simultaneous communication process, they are involved in A) encoding. B) a reaction. C) decoding. D) a transaction. E) reception. Answer: D Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Easy Skill: Remember the Facts 10) Bailey notices that her typically soft-spoken movie theater supervisor has been yelling at her and several of her coworkers. She speculates that problems at home may be impacting her supervisor ’ s work relationships. This speculation best illustrates the principle that communication is A) overt. B) intentional. C) a process. D) systemic. E) transactional. Answer: D Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Difficult Skill: Apply What You Know 11) Although communication can be considered both transactional and interactional, the prime function of the communication source/sender is to A) decode the intended message. B) serve only as the sender. C) create the message. D) evaluate the message. E) respond to the message. Answer: C Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process.

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    Test Bank for Communication: Making Connections, Tenth Edition Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 12) Kyle is frantically trying to finish his outline, because he forgot that it was due the following day. Since the Internet is easy to access and there are so many sites available, he decides to take someone else’s work and pass it off as his own, assuming he will not get caught. Kyle ’ s decision illustrates that technology has led to a greater tendency for some people to A) conduct research in libraries. B) use ethical communication. C) plagiarize. D) enhance their credibility using verifiable sources. E) build ethos. Answer: C Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Difficult Skill: Apply What You Know 13) Dr. Halliday is presenting a lecture to an audience of over 100 students. She asks, “ Can you hear me? ” and Courtney, who is sitting in the back row, nods. What component of the communication process does Courtney ’ s response illustrate? A) context B) noise C) channel D) environment E) feedback Answer: E Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Difficult Skill: Apply What You Know 14) Effective communication skills A) are inherited from your parents. B) are learned over time through instruction and practice. C) are mainly important for those who have jobs in the media. D) will guarantee that the communicator ’ s goals are morally correct. E) are best learned through classroom instruction. Answer: B Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts 15) Which of the following statements about culture and communication is most accurate? A) Some cultures need to improve the way they communicate. B) Due to technology, we no longer need to be concerned about improving our understanding of people

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    Test Bank for Communication: Making Connections, Tenth Edition from different cultures. C) Culture illustrates the linear nature of communication. D) Culture rarely becomes an element of communication. E) The way in which people communicate is primarily a function of culture. Answer: E Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts 16) News reporters, anchors, or book authors communicate with or to a very large number of people via newspaper, television, or books. This example best illustrates A) mass communication. B) intrapersonal communication. C) public communication. D) dyadic communication. E) small group communication. Answer: A Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Moderate Skill: Understand the Concepts 17) After finishing a lecture on thermodynamics, Arleen compliments Dr. Phen by saying, “Sir that was a ‘bad’ lecture,” to which Dr. Phen responds, “Why , what was wrong with it? ” Which of the following statements about communication best illustrate Dr. Phen ’ s response? A) The ability to communicate is learned. B) Communication is a good thing. C) Meanings are in people. D) More communication would solve the problem. E) Words have meaning. Answer: C Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Difficult Skill: Apply What You Know 18) Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so, Becky enacts the communication process of A) receiving. B) decoding. C) encoding. D) feedback. E) reacting. Answer: C Chapter number: 01 Module number: 1.5

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    Test Bank for Communication: Making Connections, Tenth Edition Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Difficult Skill: Apply What You Know 19) Josh and Mark take turns exchanging information about their plans for the day during their morning chat over coffee. Their conversation best demonstrates that communication is A) unintentional. B) interactive. C) ethical. D) cognitive. E) multicultural. Answer: B Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Difficult Skill: Apply What You Know 20) An important principle related to the basic elements of communication is that you A) act as a source first, then as a receiver. B) intentionally choose whether you want to be a source or a receiver. C) act as a receiver first, then as a source. D) are responsible for selecting the feedback. E) are simultaneously a source and a receiver. Answer: E Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 21) Kristen had a disagreement with Paul and told him that he was an idiot. Later, while apologizing, Kristen asked Paul to “ forget that little comment. ” Kristen does not realize that A) oral communication is irreversible. B) we have a natural ability to communicate. C) quantity means quality. D) meaning is in the words we use. E) communication is a cure-all. Answer: A Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Difficult Skill: Apply What You Know 22) Your boss walks by you in the hall, gives you a report, and says, “ I need you to have a summary of that report done ASAP. ” You take the report home overnight, summarize it, and give it to your boss the next morning. Your boss takes the summary and complains to you, “ I ’ m disappointed that you did not get it to me by when I told you to. ” This example illustrates the myth that A) we have a natural ability to communicate.

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    Test Bank for Communication: Making Connections, Tenth Edition B) communication is a cure-all. C) communication is reversible. D) meaning is in the words we use. E) quantity means quality. Answer: D; Difficulty: Difficult; Skill: Apply What You Know Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Difficult Skill: Apply What You Know 23) After her friend sent her a Facebook message that said “ we need to talk, ” Erin began analyzing and interpreting what the Facebook message meant. This process is known as A) encoding. B) internalizing. C) responding. D) decoding. E) remembering. Answer: D Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Difficult Skill: Apply What You Know 24) “ I don ’ t know why I bother taking a communication class! I’m not like everyone else in here --I simply do not have the knack for communicating very well. ” This statement best illustrates which of the following misconceptions about communication? A) quantity means quality B) meanings are in people C) meanings are in words D) communication is a natural ability E) communication is a cure-all Answer: D Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Difficult Skill: Apply What You Know 25) As a communication source, an individual A) controls the channels by which the message will be mediated. B) determines the meaning of what is to be communicated. C) decodes the message into meaning. D) often assigns meaning to unintentional behaviors. E) is primarily responsible for sending feedback. Answer: B Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication

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    Test Bank for Communication: Making Connections, Tenth Edition Difficulty: Easy Skill: Remember the Facts 26) Thinking of communication as a “ cure-all ” is a myth because A) communication is used unethically most of the time. B) sometimes communication can create more problems than it solves. C) communication is irreversible. D) the act of communicating does carry some guarantees. E) communication is a panacea. Answer: B Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Moderate Skill: Understand the Concepts 27) Melissa uses her iPhone to text her friends Katie and Stephen to see if they want to join her for lunch at the university cafeteria. Which of the following best describes their conversation? A) intrapersonal B) public C) interactive D) viral E) not replicable Answer: C Chapter number: 01 Module number: 1.7 Learning Objective: LO 1.7 Differentiate social media from face-to-face communication. Topic: Distinguishing Social Media from Face-to-Face Communication Difficulty: Difficult Skill: Apply What You Know 28) After a few dates, Marcus and Kate decide to make their relationship official. After this conversation, Kate analyzes what happened while alone in her dorm room. What type of communication does Kate ’ s analysis illustrate? A) intrapersonal B) public C) interpersonal D) mass E) introspective Answer: A Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Difficult Skill: Apply What You Know 29) Which of the following is NOT a type of interpersonal communication? A) intrapersonal communication B) public speaking C) small group communication D) dyadic communication

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    Test Bank for Communication: Making Connections, Tenth Edition E) an interview Answer: A Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Easy Skill: Remember the Facts 30) Which of the following statements best illustrates the point made in the textbook about whether or not communication is reversible? A) Listeners will often let you take back something you say. B) Listeners may forgive and forget an angry statement. C) Speakers are given wide latitude in correcting their mistakes. D) Speakers rarely need to worry about things they say as long as they act naturally and don ’ t spend much time planning their messages. E) Speakers must explain and compensate for improper statements. Answer: E Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Moderate Skill: Understand the Concepts TRUE/FALSE 1) Communication is irreversible. Answer: True Difficulty: Easy; Skill: Remember the Facts Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Easy Skill: Remember the Facts 2) Communication includes both intentional and unintentional messages. Answer: True Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Easy Skill: Remember the Facts 3) Mary Beth is in a hurry to get to her afternoon communication class and is not paying attention to her surroundings. Rather than waving back to her best friend, Taylor, Mary Beth walks right by Taylor without acknowledging her. This example illustrates that communication that is not intended is usually nonverbal. Answer: True Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication.

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    Test Bank for Communication: Making Connections, Tenth Edition Topic: Principles of Communication Difficulty: Difficult Skill: Apply What You Know 4) Individuals who are high in communication competence will most likely have a narrow repertoire of communication behaviors. Answer: False Chapter number: 01 Module number: 1.1 Learning Objective: LO 1.1 Explain how communication competence allows you to make connections with the outside world. Topic: Communication: Making Connections Difficulty: Moderate Skill: Understand the Concepts 5) Communication is a natural ability. Answer: False Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions about Communication Difficulty: Easy Skill: Remember the Facts 6) Unethical communication is equivalent, or the same as, ineffective communication behavior. Answer: False Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Easy Skill: Remember the Facts 7) What we need to improve our relationships is more communication. Answer: False Chapter number: 01 Module number: 1.1 Learning Objective: LO 1.1 Explain how communication competence allows you to make connections with the outside world. Topic: Communication: Making Connections Difficulty: Moderate Skill: Understand the Concepts 8) Sam touches Taylor’s hand and she thinks to herself, “I wonder if that means he might ask me out on a date.” Taylor is engaging in intrapersonal communication about this event. Answer: True Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Difficult Skill: Apply What You Know

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    Test Bank for Communication: Making Connections, Tenth Edition 9) Judy asks Cade questions to see whether he would make a good intern at a local nonprofit organization. This interview is a form of interpersonal communication. Answer: True Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Difficult Skill: Apply What You Know 10) Jack hosts an afternoon sports talk show on his campus radio station. Jack’s show is an example of mass communication. Answer: True Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Difficult Skill: Apply What You Know SHORT ANSWER 1) What does it mean to say that communication is a process? Provide an example of a process. Answer: It involves a series of actions that has no beginning or end and is constantly changing. Examples will vary. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 2) What does transactional mean? Answer: The exchange of information in which both parties act simultaneously as senders and receivers, and engage in encoding and decoding at the same time. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 3) Briefly explain why it is important to know that communication can be both intentional and unintentional. Answer: When one person communicates with another, he or she intends that specific messages with specific purposes and meanings be received. Communication can occur, however, regardless of whether it is intended, which can have consequences. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts

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    Test Bank for Communication: Making Connections, Tenth Edition 4) Define context. What is the role of context in communication? Answer: Context refers to the circumstances or situation in which communication occurs. The context we are in affects what we say, how we say it, and what type of communication should be used. Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Moderate Skill: Understand the Concepts 5) Discuss some trends resulting in an increasingly multicultural society. Answer: People move from place to place more frequently; increases in Hispanic, black, and Asian American populations and declining or stable percentage of population for whites; some schools with students speaking 50 – 100 different native languages in several portions of the U.S.; colleges and universities have increases in students whose first language is not English. All of these affect how we communicate. Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Easy Skill: Remember the Facts 6) What does a message consist of? Answer: A message consists of words, grammar, organization of thoughts, physical appearance, body movement, voice, aspects of the person ’ s personality and self-concept, and personal style. Environment and noise can also shape a message. Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 7) Define interference. Provide an example to illustrate your definition. Answer: Anything that changes the meaning of an intended message. Examples will vary. Chapter number: 01 Module number: 1.5 Learning Objective: LO 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 8) Identify two classical rhetoricians who provided suggestions considering ethics and communication. Answer: Aristotle and Quintilian Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Easy Skill: Remember the Facts 9) Identify two ways that demographic changes in our culture will affect communication.

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    Test Bank for Communication: Making Connections, Tenth Edition Answer: (1) Increased knowledge, flexibility, and sensitivity are necessary; (2) patience, understanding, and respect are required. Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts 10) Explain and provide a brief example for why action does not accurately describe communication. Answer: An action perspective does not consider the reaction from the receiver. Examples will vary. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 11) Define the term “ go viral. ” Answer: A phrase used to describe a message that reaches enormous audiences by “ infecting ” viewers and users with the message. Chapter number: 01 Module number: 1.7 Learning Objective: LO 1.7 Differentiate social media from face-to-face communication. Topic: Distinguishing Social Media from Face-to-Face Communication Difficulty: Easy Skill: Remember the Facts 12) How can communication be intentional? Provide an example of intentional communication. Answer: A message can be intentional if it is purposely sent to a specific receiver. Examples will vary. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Moderate Skill: Understand the Concepts 13) What are the roles of the receiver in the communication process? Answer: Analyzing and interpreting the message. Chapter number: 01 Module number: 1.5 Learning Objective: LO Objective 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 14) Define feedback and briefly explain its advantages and disadvantages. Answer: Feedback is the response to a message that the receiver sends to the source. Feedback allows the sender to determine if the message was understood as intended. It also allows the sender to correct any errors and misconceptions. Additional advantages suggest that when feedback increases, reception of information is enhanced. Disadvantages include that it takes time to provide feedback, and people must be willing to clarify misconceptions when they occur. Chapter number: 01 Module number: 1.5

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    Test Bank for Communication: Making Connections, Tenth Edition Learning Objective: LO Objective 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Easy Skill: Remember the Facts 15) In what ways does environment affect communication? Answer: It can affect the nature and quality of the communication in that the attitudes, feelings, perceptions, and relationships of the communicators can be influenced by factors of the location in which the communication event occurs (e.g., place, size, color, temperature, etc.). Chapter number: 01 Module number: 1.5 Learning Objective: LO Objective 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Moderate Skill: Understand the Concepts 16) Explain the difference between external and internal interference. Provide examples of each to illustrate your answer. Answer: External influence is caused by physical things, such as noise caused by someone ’ s cell phone ringing, the tapping of a pen on a desk, or a room that is too cold. Internal interference refers to psychological noise, such as thinking about what else you have to do that day. Examples will vary. Chapter number: 01 Module number: 1.5 Learning Objective: LO Objective 1.5 Define the essential components in the communication process. Topic: Essential Components of Communication Difficulty: Moderate Skill: Understand the Concepts 17) Explain why “ quantity means quality ” is a misconception. Provide an example from your own life that illustrates why this is a misconception. Answer: More communication does not necessarily equal better communication. It isn ’ t the amount of communication that makes the difference. It is the content of communication that makes the difference. Examples will vary. Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions About Communication Difficulty: Moderate Skill: Understand the Concepts 18) Discuss the difference between viewing communication as a natural ability versus viewing communication as an ability we learn. Provide an example of something else you do that must be learned. Answer: Viewing communication as a natural ability assumes that we were born with or without the ability to communicate effectively. Viewing communication as a skill that is learned allows us to practice and improve our abilities. Examples will vary. Chapter number: 01 Module number: 1.8 Learning Objective: LO 1.8 Summarize five common myths about communication. Topic: Misconceptions About Communication Difficulty: Moderate Skill: Understand the Concepts 19) Describe how communication via social media has enabled people to have global “ face-to-face

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    Test Bank for Communication: Making Connections, Tenth Edition conversations. ” Answer: With relatively inexpensive hardware and software, people can have global “ face-to-face conversations. ” Through the use of digital cameras, we can share pictures of ourselves, our families, and special events with friends all over the world. Through the use of Skype, we can videoconference with others near and far. Chapter number: 01 Module number: 1.7 Learning Objective: LO 1.7 Differentiate social media from face-to-face communication. Topic: Distinguishing Social Media from Face-to-Face Communication Difficulty: Moderate Skill: Understand the Concepts 20) Can unethical communication actually be effective communication? Explain your answer. Answer: Yes, because even though we may persuade someone to do something unethical, the communication was still effective because he or she engaged in the requested behavior — but the communication may still not be appropriate or virtuous. Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts ESSAY 1) The Association for Communication Administration defines the communication discipline as a body of research, study, and application focusing on “ how, why, and with what effects people communicate through spoken language and associated nonverbal messages. ” Central to this definition is the concept of human symbolic interaction. Discuss what human symbolic interaction is and why it is central to the study of communication. Finally, provide an example of how you use human symbolic interaction in your life. Answer: Human symbolic interaction is the use of a language system, including words and nonverbal communication, to express thoughts, feelings, beliefs, attitudes, customs, and ideas. All human communication occurs in and through symbolic interaction. Symbolic interaction is the common thread that unifies the practice of communication in all facets of our lives, including (but not limited to) interpersonal communication, communication within groups, organizations, and cultures, and communication observed in the media. Symbolic interaction is central to communication because symbols allow us to express meaning. Without a shared system of symbols to interact with, communication would be impossible. Examples will vary from student to student. Any form of interaction would be appropriate. In general, examples should illustrate how we use shared language and/or nonverbal communication to express meaning. Chapter number: 01 Module number: 1.2 Learning Objective: LO 1.2 Define communication. Topic: What Is Communication? Difficulty: Moderate Skill: Understand the Concepts 2) Human communication includes various types of communication encounters. Your textbook identifies five types of communication in Chapter 1. Explain what intrapersonal, interpersonal, public and mass communication, and communication via social media are. Answer: Intrapersonal communication is a process of “ mental dialogue ” or communication with ourselves. When we think about what we perceive, when we monitor and evaluate our own behaviors, when we plan a message, and when we form impressions of others ’ messages, we are engaging in intrapersonal communication.

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    Test Bank for Communication: Making Connections, Tenth Edition Interpersonal communication is the informal exchange of information between two or more people. Interpersonal communication can be dyadic in nature (e.g., communication with a friend), can be an interview situation (e.g., a structured and formal exchange of information between a small number of people), or can be a small group interaction (e.g., a group of students discussing how to solve a critical thinking problem). Public communication occurs when information is transmitted from one person to a number of individuals who listen. The most widely used form of public communication is a speech. Examples of public communication are the presidential inaugural address, a parent voicing a complaint to the local school board, or a student giving a presentation in class. Mass communication is a type of communication transmitted via some kind of mediated means, such as television, radio, Internet, etc. Additionally, mass communication allows a communicator to reach many audiences from a single location. Communication via social media is any communication transmitted through digital devices or platforms (smartphones, text messaging, Facebook, Twitter, Skype, and so on.). These technologies are often highly accessible and allow people to accomplish multiple objectives. Communication via social media allows people to have global “ face-to-face conversations ” with relatively inexpensive hardware and software. Chapter number: 01 Module number: 1.6 Learning Objective: LO 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media. Topic: Types of Communication Difficulty: Moderate Skill: Understand the Concepts 3) Explain the seven concepts that help us distinguish social media from face-to-face communication. Provide an example of how the social media you use reflects these seven concepts. Answer: Interactivity refers to the ability of a communication tool to facilitate social interaction between groups or individuals. Social media offers new possibilities to remain connected and engaged with others. Temporal structure refers to the time it takes to send and receive messages. Social cues are the verbal and nonverbal features of a message that offer more information about the context, the meaning, and the identities of the involved parties. Replicability is when communication occurs in an environment that makes it easy to record and redistribute past messages. Storage allows messages to be digitally saved and made accessible to other people. Reach involves the ability to connect with individuals in local and long-distance places. Mobility is the extent to which a device is portable or stationary. Examples will vary. Chapter number: 01 Module number: 1.7 Learning Objective: LO 1.7 Differentiate social media from face-to-face communication. Topic: Distinguishing Social Media from Face-to-Face Communication Difficulty: Moderate Skill: Understand the Concepts 4) You attend a networking event sponsored by the career center on your campus. At the networking event you are introduced to Brendan, and you immediately “ hit it off ” with him. Does this meeting signal the “ beginning ” of your communication with Brendan? You should develop a clear answer to this question and explain your answer. Answer: No. Communication is a process that has no beginning or ending. Communication encounters take place within a “ flow ” of life. If you meet someone at a networking event, there are certain events that caused you to go to that networking event, some of which could have taken place

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    Test Bank for Communication: Making Connections, Tenth Edition years before (e.g., if the networking event focused on teaching jobs and you knew that you wanted to be a teacher since childhood). Although the actual verbal conversation with Brendan may have begun at the networking event, your communication with him is part of a never-ending (or beginning) process. Chapter number: 01 Module number: 1.4 Learning Objective: LO 1.4 Explain the fundamental principles of communication. Topic: Principles of Communication Difficulty: Difficult Skill: Apply What You Know 5) Universally, the study of changes in population trends and characteristics is called demography. Recent demographic trends indicate that the world in general, and the United States in particular, is experiencing rapid demographic changes. What are some of these demographic trends and how will they affect communication in the future? Provide examples to illustrate your answer. Answer: The United States is becoming more culturally diverse. This translates to roughly the following 2010 percentages: 72 percent of the population is white, 13 percent is black or African American, 5 percent is Asian, and 1 percent is American Indian. Projections from the Census Bureau suggest a significant increase in Hispanic, black, and Asian numbers in the near future, with a decline or stable percentage for whites. The changes in “how we look” are already occurring in elementary schools and high schools, as well as college and university classrooms. Moreover, many individuals enrolled in American schools will speak English as a second language. In many areas of the country, students represent 50 to 100 or more different native languages. These trends will have dramatic effects on the ways we communicate with one another. The infusion of other cultures will change our language system as well as the meaning we assign to various nonverbal behaviors. Examples will vary. Chapter number: 01 Module number: 1.3 Learning Objective: LO 1.3 Identify four reasons for studying communication. Topic: Why Should We Study Communication? Difficulty: Moderate Skill: Understand the Concepts

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    Test Bank for Communication: Making Connections, Tenth Edition CHAPTER 2: CONNECTING PERCEPTIONS AND COMMUNICATION MULTIPLE CHOICE 1) When we make deliberate choices to experience or to avoid experiencing particular stimuli, we engage in A) selective set. B) perceptual set. C) limited closure. D) selective exposure. E) selective attention. Answer: D Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 2) I assume that Billy likes Chris because I always see Billy making an effort to sit next to Chris in class. The organizational function of perception governing my conclusion is A) selectivity. B) closure. C) romanticism. D) proximity. E) similarity. Answer: D Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know 3) According to the text, what is at the heart of all communication? A) b ehaviors B) e motio n C) c ulture D) g enetics E) p erception Answer: E Cha pter number: 02 Module number: 2.1 Learning Objective: LO 2.1 Make the connection between perception and your communication competence . Topic: Perception and Communication D ifficulty: Easy Skill : Remember the Facts 4) In his assertion that “ Nothing is clear in and of itself but in some context for some person, ” Robert L. Scott meant that A) when we talk with others , we say things in certain ways that undermine the creation of meaning. B) in the process of communicating with others, one person ’ s perceptions are not more accurate than those of the other.

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    Test Bank for Communication: Making Connections, Tenth Edition C) words are static and unchanging. D) communication occurs in a linear, step - by - step fashion. E) communicati on is infectious, like an epidemic. Answer: B Chapter number: 02 Module number: 2.1 Learning Objective: LO 2.1 Make the connection between perception and your communication competence . Topic: Perception and Communication D ifficulty: Moderate Skill : Understand the Concepts 5) The process of perceiving combines A) selecting, deconstructing, and interpreting information. B) selecting, understanding, and creating information. C) understanding, selecting, and organizing information. D) selecting, organizing, and interpreting information. E) organizing, interpreting, and creating information. Answer: D Chapter numb er: 02 Module number: 2.1 Learning Objective: LO 2.1 Make the connection between perception and your communication competence . Topic: Perception and Communication D ifficulty: Easy Skill : Remember the Facts 6) When Michael meets prospective dating partners, he works to incorporate their values, beliefs, appearance, and emotional needs into his messages. His use of “ person - centered ” messages when communicating with others indicates a high level of A) awareness. B) cognitive complexity. C) selective exposure. D) perceptual congruence. E) selective attention. Answer: B Chapter number: 02 Module number: 2.2 Learning Objecti ve: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill: Apply What You Know 7) Tammy ’ s daughter Kate is putting together a puzzle. She places silver puzzle pieces in one pile, purple puzzle pieces in another pile, and pink puzzle pieces in a third pile. Kate is grouping items by A) figure. B) similarity. C) proximity. D) closure. E) complexity . Answer: B Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process

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    Test Bank for Communication: Making Connections, Tenth Edition D ifficulty: Difficult Skill : Apply What You Know 8) Cognitively complex individuals A) use “ person - centered ” messages. B) think about things in concrete ways more than in abstract ways. C) tend to gloss over important det ails about other people. D) are unable to integrate new information into their perceptions. E) are fixed in their interpretation of complicated events. Answer: A Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 9) Tina dislikes a lot of television programming and therefore does not watch TV. When it comes to television, Tina is engaged in selective A) attention. B) organization. C) editing. D) exposure. E) retention. Answer: D Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know 10) Suppose after a basketball game, the fans of Team A believe that Team B committed more fouls, while the Team B fans think that Team A committed more fouls. Assume that the officials called an equal number of fouls against each team. Which of the following organizational functions of perception would best help us understand how each team ’ s fans viewed the facts differently? A) selective exposure B) p roximity C) s elective retention D) closure E) s ubjectivity Answer: C Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know

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    Test Bank for Communication: Making Connections, Tenth Edition 11) The tendency to fill in missing pieces and to extend lines in order to finish or complete figures illustrates what organizational process? A) r etention B) p roximity C) o utlining D) s imilarity E) c losure Answer: E Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 12) Our interpretations of different stimuli are based on A) past experiences and the opinions of others. B) what our famil ies think is best in a given situation. C) hypothetical scenarios. D) unavoidable attribution bias. E) a set of cultural rules that we all share. Answer: A Chapter number: 02 Mod ule number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Easy Skill : Remember the Facts 13) You arrive at a mal l you have never visited before, and y ou are not sure where your favorite store is located. You approach a mall employee at an information kiosk to ask for directions, because you have received direction at other information kiosks before. This example illustrates the fact that we interpret our perceptions based on A) closure. B) past experiences. C) complementarity. D) similarity. E) proximity. Answer: B Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know 14) Which of the following metaphors best illustrates the role that perception plays in the communication process? A) Perception acts as a funnel. B) Perception acts as an owner ’ s manual. C) Perception acts as filter. D) Perception acts as a facilitator. E) Perception acts as a boundary.

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    Test Bank for Communication: Making Connections, Tenth Edition Answer: C Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 15) Kaitlin continually communicates with Tiffany as if she w ere still a child . In Kaitlin ’ s eyes, Tiffany will always be “ her little girl. ” This illustrates the fact that ________ can interfere with effective communication. A) age B) perceptual set C) closure D) gender E) demographics Answer: B Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 16) Angela, who is five feet tall, and Tim, who is six feet tall, both decided to test drive a car. Tim thought the car was perfect , whereas Angela did not , because she could not get the seat close enough to the pedals. This example illustrates the fact that ________ influence(s) our perceptions. A) individualism B) physical characteristics C) attribution error D) stereotyping E) cultural background Answer: B Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill: Apply What You Know 17) According to the text, stereotyping A) is based on truth and legitimate premises. B) is always negative. C) is always positive. D) oversimplifies and exaggerates human traits and qualities. E) is unnecessary in the information age. Answer: D Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways.

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    Test Bank for Communication: Making Connections, Tenth Edition Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts 18) Many communication scholars believe that the greatest single problem with human communication is the assumption that our perceptions A) are unnecessary. B) lead to cultural misunderstandings. C) can help us make efficient decisions. D) are based on solely on past experiences. E) are always correct. Answer: E Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts 19) You are having a terrible day. You woke up late and your car wouldn ’ t start. Once you got to school , you couldn ’ t find a parking place in tim e and on the way to class realized that you forgot the assignment (it ’ s on your kitchen table). You walk in the door and the instructor comment s , “ I t is nice of you to join us. ” You perceive that the instructor is verbally attacking you, even though simila r comment s (made in jest) on other days did not seem as bad. This illustrates that ________ influence(s) the way we interpret stimuli. A) physical characteristics B) cultural background C) attribution error D) stereotyping E) psychological state Answer: E Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 20) Instead of accepting that external factors influenc e other people’s behavior , you attribute the actions of others to being “ that kind of person. ” This process reflects A) fundamental attribution error. B) selective retention. C) proximity dysfunction. D) psychological state. E) ethnocentrism. Answer: A Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate

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    Test Bank for Communication: Making Connections, Tenth Edition Skill : Understand the Concepts 21) Jenna believes that fathers should work while mo thers tak e care of the children, while Shauna believes that she should share work and child care responsibilities with her husband . Which of the following statements about gender roles in our society most accurately describes this example? A) Gender roles are related to behaviors other than communication. B) Gender roles are caused by biological sex differences. C) Gender roles are socially constructed. D) Gender roles have very little to do with culture. E) Gender roles are stable across cultures . Answer: C Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 22) Cassandra has watched the show Grey ’ s Anatomy for years. When she began to date Caleb , she expected their relationship to be just like Derek and Meredith ’ s from Grey ’ s Anatomy . Cassandra ’ s viewpoint illustrates the fact that differences in perception can be affected by A) media. B) humor. C) gender. D) proximity. E) culture. Answer: A Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 23) Which of the following behaviors would be most helpful in improving your perception competence? A) Take the roles of perception at face value. B) Go with your first perception because getting more information will be less accurate. C) Be willing to question the accuracy of your percep tions. D) Trust your inferences as correct. E) Limit the amount of information you take in so you can organize it better. Answer: C Chapter number: 02 Module number: 2.4 Learning Objective: LO 2.4 Accurately interpret and check your perceptions to improve your communication competence. Topic: Improving Perception Competencies and Perception Checking D ifficulty: Easy Skill : Remember the Facts 24) Which of the following would be most effective at helping you improve your communication competence? A) Avoid the tendency to assume too much about what you perceive. B) Remember that perceptions based on physical attributes are most accurate. C) Remember that y our own view is generally the most accurate. D) Remember that most people will have very similar perceptions to y our own. E) Limit the amount of information you take in.

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    Test Bank for Communication: Making Connections, Tenth Edition Answer: A Chapter number: 02 Module number: 2.4 Learning Objective: LO 2.4 Accurately interpret and check your perceptions to improve your communication competenc e. Topic: Improving Perception Competencies and Perception Checking D ifficulty: Moderate Skill: Understand the Concepts 25) According to the text, which of the following statements about the relationship between gender and perception are true? A) Men and women have few differences regarding perception. B) Women and men learn t o understand the world differently, which results in a difference in the way they communicate. C) Gender is a biological trait that affects perception. D) Perceptual sets always limit our perceptions, especially regarding gender. E) Women tend to use closure more than men to organize perception. Answer: B Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts 26) Which of the following statements about ethnocentrism is most accurate? A) Ethnocentric people are simply expressing pride in their heritage. B) Ethnocentrism is a useful tool for improving our ability to perceive. C) Ethnocentrism involves a belief that one’s own culture is superior to any other cu ltures . D) Ethnocentrism is generally unrelated to perception. E) Ethnocentric people generally have more accurate perceptions than people who are not ethnocentric. Answer: C Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts 27) Nathan and Ty were both raised in the small town of Cushman, Alabama. Many friends at their university assume that they behave an d think in the same way because they grew up in the same small town. This inaccurate assumption is rooted in A) similarity. B) cultural background. C) proximity. D) ethnocentrism. E) closure. Answer: C Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your

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    Test Bank for Communication: Making Connections, Tenth Edition communication. Topic: The Perception Process D ifficulty: Difficult Skill: Apply What You Know 28) Dr. Ford is presenting a lecture on nonverbal communicatio n. In the middle of her lecture she states , “ Y ou ’ ll really want to remember this because it will be on your exam. ” If Dr. Ford ’ s students choose to store specific information to retrieve for their exam, they are engaging in A) organization. B) feedback. C) selection. D) interpretation. E) stereotyping Answer: C Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know 29) To improve your communication competency, the text suggests that you A) recognize that culture does not affect perception. B) be a pas sive perceiver. C) recognize that people, objects , and situations remain stable over time. D) recognize that gender does not affect perception. E) recognize that each person ’ s frame of reference is unique. Answer: E Chapter number: 02 Module number: 2.4 Learning Objective: LO 2.4 Accurately interpret an d check your perceptions to improve your communication competence. Topic: Improving Perception Competencies and Perception Checking D ifficulty: Easy Skill : Remember the Facts 30) Recent communication research on gender illustrates that in groups containing both females and males , A) females participate in more of the decision - making than males. B) females interrupt males more frequently than males interrupt females. C) females tend to speak for longer periods of time. D) males take more turns at speaking. E) there are no communication differences between males and females. Answer: D Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts

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    Test Bank for Communication: Making Connections, Tenth Edition T RUE/FALSE 1) Perception does not usually involve the senses. Answer: False Chapter number: 02 Module number: 2.1 Learning Objective: LO 2.1 Make the connection between perception and your communication competence. Topic: Perception and Communication D ifficulty: Easy Skill : Remember the Facts 2) The more cognitively complex we are, the more sophisticated our level of perception . Answer: True Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 3) In the perception process, selection must always occur first. Answer: True Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 4) The difference between a stereotype and a perceptual set is that a perceptual set uses categories and a stereotype does not. Answe r: False Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts 5) Perceptual sets can help us make decisions more efficiently. Answer: True Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts

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    Test Bank for Communication: Making Connections, Tenth Edition 6) The degree of ethnocentrism is often judged on a superiority - inferiority scale. Answer: True Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts 7) John was told that boys should not cry. This learned masculine behavior is related to psychological state. Answer: False Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 8) Wesley recently moved to the United States from Kenya to pursue a degree in engineering. Many in his new surroundings comment on his physical features, such as the color of his skin and shape of his eyes, which are prominent physical features of many Kenyans. These characteristics make up Wesley’s cultural identity. Answer: False Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Difficult Skill : Apply What You Know 9) Our past experiences and our cultural background both play a significant role in determining our perceptual set. Answer: True Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Easy Skill : Remember the Facts 10) Sally and Mike are celebrating their anniversary at a crowded restaurant with a live band. To block out the music , they focus on each other’s words attentively. This example illustrates selective attention. Answer: Tru e Chapter number: 02 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Difficult Skill : Apply What You Know

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    Test Bank for Communication: Making Connections, Tenth Edition SHORT ANSWER 1) Explain how physical characteristics may alter our perceptions. Answer: A person ’ s weight, height, body shape, health, strength, and ability to use his or her five senses account for the way that he or she takes in perceptual differences. When we mee t a person, we usually react to a variety of factors and observable cues, no matter how superficial that may affect our perceptions of that person . This results in emotional reactions that lead to a positive or negative image. Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Percept ual Differences D ifficulty: Moderate Skill : Understand the Concepts 2) Explain four factors that impact how we assign meaning to stimuli and provide an example of how you have used each to assign meaning to stimuli in your own life. Answer: Past experience, new situations, others ’ op inions, and verbal communication all helps us interpret the meaning of stimuli . Examples will vary. Chapter number: 2 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concept 3) Explain the danger of only using past experiences when interpreting new situations. Answer: Past perceptions applied to new situations may be limiting and result in inaccuracies. Chapter number: 2 Module number: 2.2 Learning Objective: LO 2.2 Understand the three stages of perception and how they affect your communication. Topic: The Perception Process D ifficulty: Moderate Skill : Understand the Concepts 4) Explain how your psychological state may affect your perceptions. Answer: All the information we receive is filtered through whether our state of mind is positive or negative. Sometimes this distortion has no appreciable effect on communication. At other times, our state of mind can actually reverse meaning or alter a message, changing how we select, organize, and interpret it. Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts

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    Test Bank for Communication: Making Connections, Tenth Edition 5) Explain what a perceptual set is and provide an example. Answer: Perceptual set is a fixed, previously determined view of events, objects, or people. Examples will vary. Chapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts 6) Explain the concept of ethnocentrism and how describe how it can negatively impact how we interact with others. Answer: Ethnocentrism is a learned belief that our own cultu re is superior to all others. It can negatively impact our perceptions of people who are different from us and colors how we regard them. C hapter number: 02 Module number: 2.3 Learning Objective: LO 2.3 Identify seven reasons why different people may perceive the same situation in different ways. Topic: Perceptual Differences D ifficulty: Moderate Skill : Understand the Concepts 7) Contrast facts and inferences. Provide an example of each. Answer: Facts are statements that are put forth as objectively real that can be verified. Inferences are interpretations that go beyond what we know to be factual. Example s will vary. Chapter number: 02 Module number: 2.4 Learning Objective: LO 2.4 Accurately interpret and check your perceptions to improve your communication competence. Topic: Improving Perception Competencies and Perception Checking D ifficulty: Moderate Skill : Understand the Concepts 8) Explain why it is wrong to assume that one perceptual system is more accurate than another. Answer: Everyone has a unique perceptual system influenced by his or her own experiences, situations , and the opinions of others. Chapter number: 02 Module number: 2.4 Learning Objective: LO 2.4 Accurately interpret and check your perceptions to improve your com munication competence. Topic: Improving Perception Competencies and Perception Checking D ifficulty: Moderate Skill : Understand the Concepts 9) Describe some things that you can do to become an active perceiver. Answer: Obtain information about the person, event , or situation in question. Question y our perceptions to determine how accurate they are; realize that you may misinterpret infor mation , which should lead you to confirm facts and impressions before you draw conclusions. Chapter number: 02

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