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Test Bank for Communication: Principles for a Lifetime, 7th Edition

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    Test Bank For Communication: Principles for a Lifetime Seventh Edition Steven A. Beebe , Texas State University Susan J. Beebe , Texas State University Diana K. Ivy, Texas A&M University – Corpus Christi

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    Beebe, Communicat ion 7e, Test Bank 1 Test Bank Chapter 1: Identifying Foundations of Human Communication Multiple Choice 1.1 . As the text relates, leaders of major corporations believe that _____ is the most important skill for workers to have. a. computer literacy b. creativity c. verbalizing d. listening Answer: d Chapter: 01 Module: 1.1 Learning Objective: LO 1.1 Explain why it is important to study communication. Topic: Why Study Communication? Difficulty: Easy Skill: Remember the Facts 1.2 . Marietta shook her head in agreement and smiled when Jordan suggested they go out for dinner. Marietta is using __ _ __ to communicate her message. a. transitions b. language c. symbols d. signposts Answer: c Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Moderate Skill: Apply What You Know 1.3 . The words on the pages of a textbook and the wave of a hand your friend makes when she sees you on the street are both examples of _____. a. nonverbal messages b. signposts c. symbols d. visual images Answer: c Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process

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    Beebe, Communication 7e, Test Bank 2 Difficulty: Moderate Skill: Apply What You Know 1.4 . Even though Connor felt strongly about his position on the matter, he included all opposing views in his presentation because he knew his audience consisted of people who felt differently than he did. Connor is demonstrating the idea of being _____. a. ot her - oriented b. self - oriented c. unintentional d. intentional Answer: a Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: M oderate Skill: Apply What You Know 1.5 . Ginny didn’t want to speak to her seatmate on the plane, so when she got into her seat, she purposefully avoided making eye contact. This shows how communication is _____. a. inescapable b. irreversible c. plausible d. complicated Answer: a Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Moderate Skill: Apply What You Know 1.6 . Gilberto makes a negative comment about Kristen’s new haircut. He quickly recants saying, “I’m sorry, Kristen. You know I didn’t mean it.” Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____. a. inescapable b . intentional c. irreversible d. complicated Answer: c Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process

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    Beebe, Communicat ion 7e, Test Bank 3 Difficulty: Moderate Skill: Apply What You Know 1.7 . The aspect of communication that focuses on how something is said, and offers cues about the emotions, attitudes, and amount of power the speaker directs toward others, is describing the _____ of a message . a. content dimension b . context c. relationship dimension d. process Answer: d Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Moderate Skill: Understand the Concepts 1.8 . Trina knows she needs to select the next number from the display and wait for it to be called before she can place her deli order. This is an example of what aspect of communication? a. context b. rule s c. encoding d. feedback Answer: b Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Moderate Skill: Apply What You Know 1.9 . Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment. He knows this even though he has never been told directly. This example illustrates a(n) _____ rule. a. explicit b. implicit c. content d. relational Answer: b Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Moderate

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    Beebe, Communication 7e, Test Bank 4 Skill: Apply What You Know 1.10 . Noah is listening to Leah tell a story about what happened in class yesterday. At this moment, these two are engaging in which communication actions? a. Noah is encoding and Leah is decoding. b. Noah and Leah are both encoding. c. Noah is decoding and Leah is encoding. d. Noah and Leah are both decoding. Answer: c Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communication models. Topic: Communication Models Difficulty: Moderate Skill: Apply What You Know 1.11. _____ keeps a message from being understood and achieving its intended effect. a. Decoding b. Feedback c. N oise d. Encoding Answer: c Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communication models. Topic: Communication Models Difficulty: Easy Skill: Remember the Facts 1.12 . The terms feedback and context are introduced in the _____ communication model, but without the concept of simultaneous interaction. a. communication as action b. communication as interaction c. communication as reaction d . communication as transaction Answer: b Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communication models. Topic: Communication Models Difficulty: Moderate Skill: Understand the Concepts 1.13 . On the day Janet was scheduled to give her speech, her class was relocated into an auditorium. Janet couldn’t quite overcome the feeling of isolation as she spoke to just twenty classmates in a room that could seat 500. Which of the following elements is most responsible for Janet’s reaction? a. feedback

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    Beebe, Communicat ion 7e, Test Bank 5 b. context c. information source d. channel Answer: b Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communication models. Topic: Communication Models Difficulty: Moderate Skill: Apply What You Know 1.14 . In the _____ perspective, both the source and the receiver send and receive messages at the same time. a. communication as action b. communication as feedback c. communication as interaction d. communication as transaction Answer: d Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communication models. Topic: Communication Models Difficulty: Moderate Skill: Understand the Concepts 1.15 . According to the criteria of communication competence, an effective message is one that _____. a. is irreversible b. is expressed intentionally c. is received promptly d. is understood Answer: d Chapter: 01 M odule: 1.4 Learning Objective: LO 1.4 Describe three criteria that can be used to determine whether communication is competent. Topic: Communication Competence Difficulty: Easy Skill: Remember the Facts 1.16 . Billie received a series of email messages from an address with which she was not familiar. She tried to track down the sender, but could not determine who he or she was. The sender of these emails to Billie was using which common characteristic of mediat ed communication? a. anonymity b . brevity c . immediacy d . frequency

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    Beebe, Communication 7e, Test Bank 6 Answer: a Chapter: 01 Module: 1.5 Learning Objective: LO 1.5 Describe the nature of communication in the 21 st century. Topic: Communication in the 21 st Century Difficulty: Moderate Skill : Apply What You Know 1.17 . When you use Facebook to send a message to a friend, you are utilizing _____ communication. a. mass b. nonverbal c. presentational d. mediated Answer: d Chapter: 01 Module: 1. 5 Learning Objective: LO 1.5 Describe the nature of communication in the 21 st century. Topic: Communication in the 21 st Century Difficulty: Moderate Skill: Understand the Concepts 1.18 . Which of the following is the best example of impersonal communication? a. asking the teller at the bank to cash a check b. discussing skydiving with your English professor after class c. reviewing your notes for your history exam d. talking to your best friend about your job interview Answer: a Chapter: 01 Module: 1. 6 Learning Objective: LO 1.6 Identify and explain three communication contexts. Topic: Communication Contexts Difficulty: Moderate Skill: Understand the Concepts 1.19 . The textbook describes small group communication as a transactional process among three to fifteen people who _____. a. meet often b. work in the same context c. are “in sync” with each other d. share a common purpose Answer: d Chapter: 01 Module: 1. 6 Learning Objective: LO 1.6 Identify and explain three communication contexts. Topic: Communication Contexts Difficulty: Easy

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    Beebe, Communicat ion 7e, Test Bank 7 Skill: Reme mber the Facts 1.20 . Ted is a communication researcher working at a local hospital. He studies how patients and the medical staff communicate. He also studies how the hospital communicates about its new weight loss campaign, “Drop It!” Ted is directly in volved in researching which area of communication? a. team communication b. small group communication c. health communication d. mediated communication Answer: c Chapter: 01 Module: 1. 6 Learning Objective: LO 1.6 Identify and explain three communication contexts. Topic: Communication Contexts Difficulty: Moderate Skill: Apply What You Know 1.21 . Which scenario demonstrates intrapersonal communication? a. talking to a friend about biology class b. telling your roommate about a personal problem c. talking to yourself before hitting the tennis ball d. ordering a pizza over the phone Answer: c Chapter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Diff iculty: Moderate Skill: Apply What You Know 1.22 . Sondra is conscious of her tendency to be soft - spoken and unassertive in communication situations. Based on this example, what characteristic of a competent communicator does Sondra have? a. She effective ly uses and interprets verbal messages. b. She appropriately adapts her communication. c. She is aware of her own communication. d. She listens and responds thoughtfully. Answer: c Chapter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Moderate Skill: Apply What You Know 1.23 . _____ refers to the system of symbols structured by rules which makes it possible for people to understand one a nother.

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    Beebe, Communication 7e, Test Bank 8 a. Listening b. Rhetoric c. Phonetics d. Language Answer: d Chapter: 01 Module: 1.7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Easy Skill: R emember the Facts 1.24 . Nissa was using _____ when she frowned after the teacher announced there would be a test next week. a. verbal communication b. nonverbal communication c. gestures d. rhetoric Answer: b Chapter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Moderate Skill: Apply What You Know 1.25 . When a speaker adjusts what is being communicated in response to the ac tions of listeners, that speaker is __ _ __ the message. a. adapting b. symbolizing c. following d. describing Answer: a Chapter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Moderate Skill: Understand the Concepts True / False 1.26 . Personnel managers cite oral communication skills as a top factor in helping graduating college students obtain employment. Answer: True

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    Beebe, Communicat ion 7e, Test Bank 9 Chapter: 01 Module: 1.1 Learning Objective: LO 1.1 Explain why it is important to study communication. Topic: Why Study Communication? Difficulty: Easy Skill: Remember the Facts 1.27 . The content dimension of a message reveals the new information, ideas, or suggeste d actions the speaker wants to express . Answer: True Chapter: 01 Module: 1. 2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: M oderate Skill: Understand the Concepts 1.28 . Brad is angry with Angie, so while she tells him why she wants to go out to a specific restaurant for dinner, he sits perfectly still and makes no eye contact with her. Brad is refusing to send any feedback to her. Answer: False Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: Moderate Skill: Apply What You Know 1.29 . A doorbell that rings continuously or an air conditioning unit that rumbles loudly are examples of psychological noise . Answer: False Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: M oderate Skill: Understand the Concepts 1.30 . All communication takes place in some type of context. Answer: True Chapter: 01 Module: 1. 3

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    Beebe, Communication 7e, Test Bank 10 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: Easy Skill: Remember the Facts 1.31 . When Filiberto returns home from h is classes, he finds that there are three emails from his friend that were sent at various times. These emails illustrate that mediated communication is synchronous. Answer: False Chapter: 01 Module: 1.5 Learning Objective: LO 1.5 Describe the nature of communication in the 21 st century. Topic: Communication in the 21 st Century Difficulty: Moderate Skill: Apply What You Know 1.32 . Rhetoric refers to the process of using symbols to influence or persuade. Answer: True Chapter: 01 Module: 1.6 Learning Objective: LO 1.6 Identify and explain three communication contexts. Topic: Communication Contexts Difficulty: Easy Skill: Remember the Facts 1.33 . The other - oriented perspective is essential for a message to achieve its desired effect. Answer: True Ch apter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Medium Skill: Understand the Concepts 1.34 . A nonverbal message may contradict a person’s verbal message. Answer: True Chapter: 01 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Easy Skill: Remember the Facts 1.35. When you adapt your message to listeners, you are telling the listeners what they want to hear .

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    Beebe, Communicat ion 7e, Test Bank 11 Answer: False Chapter: 1 Module: 1. 7 Learning Objective: LO 1.7 List and explain five fundamental principles of communicatio n. Topic: Communication Principles for a Lifetime Difficulty: Easy Skill: Remember the Facts Fill - in - the - Blank 1.36. The process of acting on information is known as _____. Answer: communication Chapter: 01 Module: 1.2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Easy Skill: Remember the Facts 1.37. Communication is considered _____ because you cannot “take back” something you have alr eady said. Answer: irreversible Chapter: 01 Module: 1.2 Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication process. Topic: The Communication Process Difficulty: Easy Skill: Remember the Facts 1.38. A followable prescription that indicates what behavior is obligated, expected, preferred, or prohibited in a specific situation is a (n) _____. Answer: rule Chapter: 01 Module: 1.2 Learning Objective: LO 1.2 Define communication and describe five character istics of the communication process. Topic: The Communication Process Difficulty: Easy Skill: Remember the Facts

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    Beebe, Communication 7e, Test Bank 12 1.39. The originator of a thought or emotion who encodes this information for someone is called the _____. Answer: source Chapter: 01 Modul e: 1.3 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: Easy Skill: Remember the Facts 1.40. When the receiver of a message interprets the message he or she receives, it is known as _____. Answer: decoding Chapter: 01 Module: 1.3 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: Easy Skill: Remember the Facts 1.41. Thoughts, worries, and feelings that distract us from the communication proc ess are called _____ noise. Answer: psychological Chapter: 01 Module: 1.3 Learning Objective: LO 1.3 Explain three models of communication. Topic: Communication Models Difficulty: Easy Skill: Remember the Facts 1.42. _____ refers to the beliefs, values, and moral principles by which people determine what is right and wrong. Answer: Ethics Chapter: 01 Module: 1.4 Learning Objective: LO 1.4 Describe three criteria that can be used to determine whether communication is competent. Topic: Communicat ion Competence Difficulty: Easy Skill: Remember the Facts 1.43. Josh used _____ communication when he addressed all company employees about the new health care benefits. Answer: presentational

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    Beebe, Communicat ion 7e, Test Bank 13 Chapter: 01 Module: 1.6 Learning Objective: LO 1.6 Identify and explain three communication contexts. Topic: Communication Contexts Difficulty: Moderate Skill: Apply What You Know 1.44. Communication that occurs within yourself is referred to as _____ communication. Answer: intrapersonal Chapter: 01 Module: 1.7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Easy Skill: Remember the Facts 1.45. To be _____ is to consider the needs, motives, desires, and goal s of our communication partners while still maintaining our integrity. Answer: other - oriented Chapter: 01 Module: 1.7 Learning Objective: LO 1.7 List and explain five fundamental principles of communication. Topic: Communication Principles for a Lifetime Difficulty: Easy Skill: Remember the Facts Short Answer /Essay 1.46 . Explain why it is useful to study interpersonal communication. Use examples taken from the life of a typical college student to illustrate the points you make. Answer: (Student examples will vary.) Studying interpersonal communication may help us improve our relationships with family, friends, and colleagues, and improve our own physical and mental health. The communication of our family helps to shape our self - concept a nd to influence how we interact with others. If our parents have been patient and supportive, we will likely have a positive self - concept and treat others with patience and support. Outside of our family, developing friendships and loving relationships wit h others is a major source of satisfaction and happiness for the individual. Friends and lovers can help us weather stressful situations and provide guidance in times of decision. Being able to establish supportive and caring relationships with others is v ital to our overall well - being. Even though we do not always have a choice in our professional relationships, we can help to improve those relationships to make our jobs easier. Effective interpersonal communication can help us manage conflict, improve pro blem solving, and generate a less stressful environment. We also know that loneliness can have disastrous effects on a person’s health. People who feel alone and alienated are more prone to stress - related diseases, depression, and even death. Strong relati onships with caring partners can improve one’s physical and mental health. The study of communication can also improve our employability. Chapter: 01

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    Beebe, Communication 7e, Test Bank 14 Module: 1. 1 Learning Objective: LO 1.1 Explain why it is important to study communication. Topic: Why St udy Communication? Difficulty: Moderate Skill: Apply What You K n ow 1.47 . Compare and contrast the three models of communication presented in the textbook: communication as action, communication as interaction, communication as transaction. Explain the basic components of each model and identify how each model is different and/or more realistic tha n the other models. Answer: The communication as action model is composed of a source or the originator of a thought or emotion who encodes a message and sends it to the receiver via a channel. This message may encounter noise or interference that may pre vent clear understanding. The receiver decodes the message by trying to make sense out of it. Interpretation of the message may be affected by literal or psychological noise. The communication as action model is flawed because it views communication as a l inear input/output process. It does not take into account that the receiver may or may not understand the message the way the source intended. Essentially, the source transfers the message into the receiver without regard for the receiver’s level of unders tanding. The model does not account for the complexit y of the communication process. The communication as interaction model is similar to the communication as action model, but it adds the concepts of feedback and context. Feedback is the response to a me ssage. Context is the physical and psychological environment in which the communication occurs. Unlike the communication as action model, this model allows the receiver to respond to the message to ensure that mutual understanding has occurred. While this model appears to take into account all the factors in communication, it fails to acknowledge the fact that communication is a simultaneous process with both senders and receivers simultaneously encoding and decoding messages rather than in a step - by - step l inear process. The communication as a transaction model again not only takes into account all the concepts of the previous two models, but also acknowledges that we are constantly reacting to what our communication partner is saying. In other words, we s end and receive messages simultaneously. Both communication partners work together to clarify and co - create meaning. This is the most accurate description of human communication. Chapter: 01 Module: 1. 3 Learning Objective: LO 1.3 Explain three communicat ion models. Topic: Communication Models Difficulty: Moderate Skill: Understand the Concepts 1.48 . Discuss and explain the three criteria associated with communication competence. Answer: There are three criteria assigned to communication competence — the ability to communicate successfully. The first refers to the idea that the message should be understood as the communicator intended it to be understood. There should be a common und erstanding between the sender and the receiver. Message clarity adds to these criteria. Special note should be given to communication involving cultures that vary from the speaker’s own. The second criterion focuses on the idea that the message should ac hieve its intended effect. In other words, the message should be intentional. The speaker should communicate for a specific purpose: to achieve a goal or to accomplish something.

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