Test Bank for Essentials of Human Communication, 9th Edition

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iTESTBANKforDEVITOESSENTIALSOFHUMANCOMMUNICATIONNINTHEDITIONbyTeresa T. Plummer, Ph.D.Marion Technical College

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iiiTESTBANKCONTENTSCHAPTER1:THEESSENTIALS OFHUMANCOMMUNICATION........................................................ 1CHAPTER2:PERCEPTION OFSELF ANDOTHERS..................................................................... 17CHAPTER3:LISTENING INHUMANCOMMUNICATION............................................................ 33CHAPTER4:VERBALMESSAGES............................................................................................. 48CHAPTER 5: NONVERBALMESSAGES..................................................................................... 63CHAPTER6:INTERPERSONALCOMMUNICATION ANDCONVERSATION....................................... 80CHAPTER 7: INTERPERSONALRELATIONSHIPS........................................................................ 96CHAPTER8:MANAGINGINTERPERSONALCONFLICT............................................................ 111CHAPTER9:SMALLGROUPCOMMUNICATION...................................................................... 126CHAPTER10:MEMBERS ANDLEADERS INSMALLGROUPCOMMUNICATION....................... 142CHAPTER11:PUBLICSPEAKINGPREPARATION(STEPS1–6) .................................................... 159CHAPTER 12:PUBLICSPEAKINGPREPARATION ANDDELIVERY(STEPS7–10) ......................... 176CHAPTER13:THEINFORMATIVESPEECH................................................................................. 193CHAPTER 14: THEPERSUASIVESPEECH............................................................................... 210

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1Chapter 1: The Essentials of Human CommunicationMultiple Choice Questions1. Which of the following statements is true of communication?a) The more you communicate, the better communicator you will be.b) Good communicators are born, not made.c) Fear of speaking in public must be eliminated before you can be successful.d) Communication involves both verbal and nonverbal messages.Answer: dLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts2. E-mailing, blogging, and posting on Google+ and Facebook are all examples of __________communication.a) computer-mediatedb) small groupc) publicd) intrapersonalAnswer: aLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts3. During a videoconference job interview for an entry-level position with a large fast-foodchain, Melkamzer answers a series of questions posed by Annie, a regional manager. What typeof communication did they both engage in?a) small-group communicationb) intrapersonal communicationc) computer-mediated communicationd) public speakingAnswer: cLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know

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24. __________ communication is the general term used to describe communication from onesource to many receivers, some of which may be scattered throughout the world.a) Massb) Intrapersonalc) Publicd) Computer-mediatedAnswer: aLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: EasySkill Level: Remember the Facts5. Which of the following myths of communication is identified in your book?a) The more you communicate, the better your communication skills will be.b) Once you start communicating effectively, you will always be effective.c) Communication skills are learned.d) Knowing your audience is very helpful in order to be effective.Answer: aLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts6. The transactional view is a more satisfying theory of the communication process than thelinear view because it __________.a) is simplerb) is representative of how communication actually happensc) demonstrates the most recent theory of the communication processd) explains everything about media communicationAnswer: bLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts7. The linear model of communication is analogous with a(n) __________.a) arrow hitting or missing a targetb) tennis game

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3c) circusd) person solving a puzzleAnswer: bLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Analyze It8. When Henri wants to share information with Chantal but not with others in the room, heswitches from speaking English to speaking French, which Chantal understands. Which of thefollowing best describes what Henri does to keep his comments to Chantal private?a) He decodes his message in a way he thinks only Chantal will understand.b) He changes the cultural context of the message in a way he thinks only Chantal willunderstand.c) He changes the temporal context of the message in a way he thinks only Chantal willunderstand.d) He encodes his message in a way he thinks only Chantal will understand.Answer: dLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: DifficultSkill Level: Apply What You Know9. Before launching into her presentation to the board of directors, Sandra circulates through theroom making small talk about the weather, the results of last night’s ball game, etc. Sandra isengaging in __________.a) phatic communicationb) metamessagingc) feedbackd) back-channelingAnswer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know10. The information on the cover of a magazine that entices a reader to buy it is an example of

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4__________.a) feedbackb) phatic communicationc) semantic noised) feedforwardAnswer: dLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts11.The statement “I may be wrong about this, but. . . .” best illustrates the element ofcommunication known as __________.a) feedforwardb) punctuationc) displacementd) immediacyAnswer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know12. Phatic communication is also referred to as __________.a) message overloadb) mass communicationc) small talkd) neutral communicationAnswer: cLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: EasySkill Level: Remember the Facts13. The temporal dimension of context is __________.a) the sequence of the messageb) a message’s position within a sequence of events

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5c) the tangible environment in which the communication takes placed) the vehicle through which messages passAnswer: bLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts14. Which of the following is true of communication contexts?a) All communication takes place within contexts.b) Context has little bearing on how messages are conveyed.c) Context is simply the physical environment in which communication takes place.d) Context is the same as the content dimension of communication.Answer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts15.Before going to a reception at the university president’s house, Abby reminds her date,Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the__________ context.a) physicalb) culturalc) social-psychologicald) temporalAnswer: cLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know16.“Do you understand what I’ve just asked you to do?” is an example of a(n) __________.a) paradigmb) paraverbal messagec) anomalyd) metamessage

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6Answer: dLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know17. When someone sends a message in response to your initial message, such as laughing at yourjoke, he or she is sending __________.a) feedbackb) feedforwardc) a metamessaged) paramessagesAnswer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts18. The vehicle through which we send messages is referred to as the __________.a) channelb) senderc) receiverd) metamessageAnswer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: EasySkill Level: Remember the Facts19. Biases or prejudices of senders–receivers are examples of what kind of noise?a) physicalb) psychologicalc) semanticd) channelAnswer: bLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,

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7messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts20.During a department meeting, Antonio’s boss was discussing the new software that will beimplemented in the department. Antonio was daydreaming about his upcoming vacation. We canassume that his boss’s message was distorted by __________ noise.a) physicalb) psychologicalc) semanticd) physiologicalAnswer: bLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know21. Christina and DeAnna were having a quiet conversation over drinks before the band startedto play, but now they have to shout and even then can’t really hear what the other is saying. Wecan assume that once the band started to play, the signal-to-noise ratio in this scenario__________.a) went from high signal/low noise to low signal/high noiseb) went from low signal/high noise to high signal/low noisec) went from low signal/low noise to high signal/high noised) didn’t change and had nothing to do with the communication problems they experiencedAnswer: aLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: DifficultSkill Level: Apply What You Know22.Bobby: “I got a newbat!” Jan: “That’s great. I can’t wait to see you swing it at the game nextSaturday.” Bobby: “Not that kind of bat! His name is Del and he’s my new pet.” This exchangebetween Bobby and Jan best illustrates which principle of communication?a) Communication is ambiguous.b) Communication is a package of signals.c) Communication is punctuated.d) Communication is purposeful.

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8Answer: aLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know23. The tendency to divide the various communication transactions into sequences of stimuli andresponses is referred to as __________.a) compartmentalizationb) departmentalizationc) punctuationd) sequencingAnswer: cLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts24.“You cannotnotcommunicate” expresses which principle of communication?a) Communication is inevitable.b) Communication is irreversible.c) Communication is purposeful.d) Communication involves content and relationship dimensions.Answer: aLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: EasySkill Level: Understand the Concepts25. Dong-Sun and Chris had a very serious argument during which Dong-Sun said some veryhurtful things to Chris. After the argument, he tried to apologize for what was said during theargument. Dong-Sun’s later behavior best reflects which principle of communication?a) Communication is a package of signals.b) Communication is punctuated.c) Communication is transactional.d) Communication is irreversible and unrepeatable.Answer: dLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of Communication

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9Difficulty Level: ModerateSkill Level: Apply What You Know26. Mario has a deep commitment to the identity and beliefs of his Puerto Rican-Americanculture, following customs and embracing specific artifacts. This is Mario’s __________.a) ethnocentrismb) stereotypec) ethnic identityd) social-psychological contextAnswer: cLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know27. Ethnic identity refers to __________.a) one’s commitment to the beliefs and philosophy of one’s own cultureb) the tendency to judge other cultures based on one’s own culturec) the ability to take the perspectives of people of other culturesd) adapting to the communicative style of people from other culturesAnswer: aLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: EasySkill Level: Remember the Facts28. According to your book, competent communicators __________.a) are born, not madeb) think critically and mindfullyc) do not consider power important in the communication processd) constantly change their ethics based on the contextAnswer: bLearning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: Easy

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10Skill Level: Understand the Concepts29. Individualistic cultures put more emphasis on self-reliance, __________, and __________.a) independence; individual achievementb) independence; group achievementc) independence; social bondsd) social bonds; conformity to the larger social groupAnswer: aLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Understand the ConceptsTrue/False Questions30. With advances in technology, few differences exist between face-to-face and computer-mediated communication.Answer: FalseLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts31. Sunglasses may be regarded as communication noise.Answer: TrueLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts32. Daydreaming is an example of psychological noise.Answer: TrueLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and Concepts

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11Difficulty Level: ModerateSkill Level: Understand the Concepts33. Some communication has no effect on those involved in the process.Answer: FalseLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: EasySkill Level: Understand the Concepts34. Ambiguity is tolerated more in low-uncertainty-avoidance cultures than in high-uncertainty-avoidance cultures.Answer: TrueLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts35. All messages involve content and relationship dimensions.Answer: TrueLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: EasySkill Level: Understand the Concepts36. Choice points are moments when you have to make choices regarding your communication.Answer: TrueLearning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: EasySkill Level: Remember the Facts37. The punctuation of communication is the segmenting of the continuous stream of

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12communication into smaller pieces.Answer: TrueLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: EasySkill Level: Remember the Facts38. Communication is a reversible and erasable process.Answer: FalseLearning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: EasySkill Level: Understand the Concepts39. Competence refers to your interpersonal communication abilities rather than to small-groupor public-speaking abilities.Answer: FalseLearning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: EasySkill Level: Understand the Concepts40. People are either ethnocentric or not ethnocentric.Answer: FalseLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Understand the ConceptsFill-in-the-Blank Questions41. Jasmine is having a very detailed conversation with herself. This is an example of__________ communication.Answer: intrapersonal

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13Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know42. Movies, magazines, radio, and television are examples of __________ communication.Answer: massLearning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts43. In the __________ model of communication, the speaker speaks and the listener listens.Answer: linearLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts44. The __________ context of communication refers to a message’s position within a sequenceof events.Answer: temporalLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the Concepts45. A(n) __________ is a message about another message.Answer: metamessageLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Remember the Facts

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1446. The __________ of communication is the segmenting of the continuous stream ofcommunication into smaller pieces.Answer: punctuationLearning Objective: 1.3 Paraphrase the major principles of human communicationTopic: Principles of CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts47. __________ is the tendency to view others and their behaviors through our own culturalfilters.Answer: EthnocentrismLearning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts48. __________ refers to using more than one language in a conversation, often in the samesentence.Answer: Code switchingLearning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: ModerateSkill Level: Understand the Concepts49. The __________ view of ethics argues that the rightness or wrongness of an act is absoluteand exists apart from the values or beliefs of any individual or culture.Answer: objectiveLearning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: ModerateSkill Level: Understand the Concepts50. A communication __________ is the vehicle or medium through which messages pass.

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15Answer: channelLearning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Understand the ConceptsEssay Questions51. Identify a myth of communication and explain why it is a myth.Answer: The ideal answer should include:1. Myth: The more we communicate, the better we will communicate. Why it is a myth:Practice does not make perfect. If bad behaviors are practiced, it makes communication lesseffective.2. Myth:When two people are in a close relationship, neither person should have tocommunicate needs and wants explicitly; the other person should know what these are. Why it isa myth: People cannot read minds.3. Myth: Conflict is an indication that a relationship is in trouble. Why it is a myth:Conflict can benefit people in a relationship.4. Myth: Leaders are born; leaders are not made. Why it is a myth: Leadership skills canbe developed.5. Myth: Fear of public speaking is bad and must be eliminated if a person is to besuccessful. Why it is a myth: By managing fear, a speaker can make nervousness work for himor her instead of against him or her.Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication.Topic: Forms, Benefits, and Myths of Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts52. Define phatic communication and describe a time when you used phatic communication.Answer: The ideal answer should include:1. Phatic communication is small talk.2. Descriptions of phatic communication use will vary; students may include an examplesuch as,“I used phatic communication when speaking for the first time to the student besideme.”Learning Objective: 1.2 Draw a model of communication that includes sources-receivers,messages, context, channel, noise, and effects; and define each of these elements.Topic: Communication Models and ConceptsDifficulty Level: ModerateSkill Level: Apply What You Know

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1653. Do we ever stop communicating? Explain your answer.Answer: The ideal answer should include:1. Communication is inevitable. It is always taking place.2. Even when we are not aware that we are communicating, we are alwayscommunicating. Even when we do not actively respond, our non-response is communication.Learning Objective: 1.3 Paraphrase the major principles of human communication.Topic: Principles of CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts54. The text states that ethnocentrism exists on a continuum. Define ethnocentrism and explainwhat this statement means.Answer: The ideal answer should include:1. Ethnocentrism is the inclination to see other people and their behaviors through ourown cultural filters, often as distortions of our own behaviors. It is the tendency to view our ownculture as superior to others.2. Ethnocentrism exists on a continuum. People are not completely ethnocentric ornonethnocentric. The level of ethnocentrism will vary from individual to individual. It will alsovary according to the group we are focused on.Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways inwhich cultures differ from one another, the aim of a cultural perspective; and defineethnicidentityandethnocentrism.Topic: Culture and Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts55.Explain the term “choice point” and give an example of a choice point in your own life.Answer: The ideal answer should include:1. A choice point is a moment when we make a decision about our communication. Wedecide to whom we will communicate, what we will communicate, how we will communicate,etc.2. Examples will vary widely. One example might be making the decision not tocommunicate to a friend that she looks overweight in her new skirt.Learning Objective: 1.5 Definecommunication competenceand explain the qualities identifiedas part of competence.Topic: Communication CompetenceDifficulty Level: ModerateSkill Level: Apply What You Know

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17Chapter 2: Perception of Self and OthersMultiple Choice Questions1. The concept of the looking-glass self suggests that we __________.a) develop our self-concept by attending to how others communicate with usb) want to be seen by others as we see ourselvesc) mirror the behavior of others to build relationshipsd) create self-esteem through interactions with strangersAnswer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts2. Which of the following is true about self-concept?a) Gender roles generally are learned through cultural teachings.b) Self-concept is the image others have of us.c) We generally do not compare ourselves with others in developing our self-concepts.d) Self-concept is the same as self-esteem.Answer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts3. The open self of the Johari window represents __________.a) information about yourself that you and others knowb) those parts of yourself that neither you nor others knowc) all the knowledge you have of yourself but keep secret from othersd) information about yourself that others know but that you do not knowAnswer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts

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184. Which of the following is a way to increase self-awareness?a) Listen to others.b) Avoid talking about yourself to others.c) Avoid dialogue with yourself.d) Decrease your open self.Answer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts5.Betty’s friends knowthat she is stingy, but Betty is not aware of it herself. We can assumeBetty’s stinginess is part of her __________ self.a) unknownb) blindc) hiddend) openAnswer: bLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know6. Which of the following statements is true of the blind area of the Johari window?a) Communication is generally improved as the blind area becomes smaller.b) All information in the blind area is known by the self and others.c) A large blind area indicates high self-esteem.d) Information in the blind area is buried in a person’s self-conscious.Answer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts7.John has never told anyone about his fear of spiders. We can assume this fear is part of John’s__________ self.

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19a) unknownb) blindc) hiddend) openAnswer: cLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know8.Self-esteem is defined as __________.a) our view of our selfb)how aware we are of ourselves and others’ views of usc) a measure of how valuable we think we ared) how large our open self isAnswer: cLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts9. The __________ refers to the tendency to disregard outward signs of success and to consideryourself a fake, a fraud, one who does not really deserve to be considered successful.a) hidden selfb) Johari windowc) Pygmalion effectd) impostor phenomenonAnswer: dLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts10. Pat has a habit of surrounding herself with people who are extremely critical and find faultwith everything. Pat’s choice in friends may__________.a) improve her self-esteemb) be detrimental to her self-esteem

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20c) increase her self-awarenessd) help her self-discloseAnswer: bLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know11. Which of the following actions is an example of securing affirmation?a) taping a note that says “Iam a worthy person” to your bathroom mirror and saying the wordsout loud every morningb) seeking out negative people to interact withc) interacting with negative people you can identify withd) focusing on negative criticismAnswer: aLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Apply What You Know12. Which of the following statements is an example of self-disclosure?a)“Do I look fat in this outfit?”b)“I’ve never told anyone this, but I’m afraid to go to parties alone.”c)“Everybody knows that Angela is my sister.”d)“Don’t go over to his house tonight.”Answer: bLearning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Apply What You Know13. __________ refers to the processes you go through to communicate the impression you wantother people to have of you.a) Self-esteemb) Articulationc) Impression negotiationd) Impression management

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21Answer: dLearning Objective: 2.5 Explain and give examples of the strategies of impression management.Topic: Impression ManagementDifficulty Level: EasySkill Level: Remember the Facts14. Self-disclosure __________.a) is the same in all culturesb) can include slips of the tonguec) is risk-freed) is an intrapersonal processAnswer: bLearning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Understand the Concepts15. Jennifer always demonstrates enthusiasm when communicating and follows the cultural rulesfor polite, cooperative, respectful conversation. Jennifer is using __________.a) politeness strategiesb) gunnysackingc) affinity-seeking strategiesd) negative faceAnswer: cLearning Objective: 2.5 Explain and give examples of the strategies of impression management.Topic: Impression ManagementDifficulty Level: ModerateSkill Level: Apply What You Know16. When Bill first started working at his new job, he began to disclose highly personalinformation to others almost immediately, often making his coworkers uncomfortable. Whichguideline for self-disclosure was Bill most violating?a) Consider the motivation for the self-disclosure.b) Consider the appropriateness of the self-disclosure.c) Consider the disclosures of the other person.d) Consider any possible burdens self-disclosure might entail.Answer: b

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22Learning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Apply What You Know17. When you hear a new song played on the radio, the __________ stage of the perceptionprocess has just occurred.a) stimulationb) interactionc) organizationd) interpretation–evaluationAnswer: aLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptualaccuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Apply What You Know18. The process by which you become aware of objects, events, and people by using your sensesis called __________.a) self-awarenessb) perceptionc) infatuationd) proxemicsAnswer: bLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptualaccuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Understand the Concepts19. Beverly watches only Fox News because its reporters and commentators reinforce herexisting beliefs and attitudes. Beverly is engaging in __________.a) selective exposureb) organization by rulesc) the process of perceptiond) peer pressureAnswer: aLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptual

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23accuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Apply What You Know20. Several students sitting together in a student lounge studying for an exam might be perceivedas a study group based on the rule of __________.a) interpretationb) contrastc) proximityd) attributionAnswer: cLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptualaccuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Understand the Concepts21. Rosa judges everything Serena does based on the fact that Serena is an only child. Rosa isengaging in which attribution error?a) self-serving biasb) overattributionc) fundamental attribution errord) primary errorAnswer: bLearning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.Topic: Impression FormationDifficulty Level: ModerateSkill Level: Apply What You Know22. Artie believes Asian people are more intelligent than other people. Artie is engaging in whichperceptual process?a) stereotypingb) fundamental attribution errorc) self-fulfilling prophecyd) recency effectAnswer: aLearning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.

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24Topic: Impression FormationDifficulty Level: ModerateSkill Level: Apply What You Know23. Joe has always believed that he is lousy at athletics. When he tried to play soccer, he wassure he would not be good at it, and indeed, he was not very adept. This may be a result of the__________.a) self-fulfilling prophecyb) self-serving biasc) primacy–recency effectd) fundamental attribution errorAnswer: aLearning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.Topic: Impression FormationDifficulty Level: ModerateSkill Level: Apply What You Know24. The process of trying to understand others’behaviors is called __________.a) attribution of controlb) affirmationc) the primacy effectd) selective attentionAnswer: aLearning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.Topic: Impression FormationDifficulty Level: ModerateSkill Level: Remember the Facts25. To help another person maintain__________,you respect the person’s right to beautonomous. For instance, you mightrequest rather than demandthat he or she do something.a) positive faceb) selective attentionc) attribution of controld) negative faceAnswer: dLearning Objective: 2.5 Explain and give examples of the strategies of impression management.Topic: Impression ManagementDifficulty Level: Moderate

Test Bank for Essentials of Human Communication, 9th Edition - Page 28 preview image

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25Skill Level: Understand the ConceptsTrue/False Questions26. The looking-glass self is based on the idea of how you see yourself directly.Answer: FalseLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts27. Your ability to achieve what your culture defines as success will contribute to a positive self-concept.Answer: TrueLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts28. Self-awareness is basic to all communication.Answer: TrueLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts29. No one should hesitate to self-disclose information about himself or herself regardless of theimmediate audience.Answer: FalseLearning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Understand the Concepts

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2630. One recommended way to resist the pressure to self-disclose is to change the topic.Answer: TrueLearning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Understand the Concepts31. Telling people information about themselves that they do not know is one way to self-disclose.Answer: FalseLearning Objective: 2.2 Defineself-disclosure, its rewards and dangers, and explain thesuggested guidelines for making, responding to, and resisting self-disclosure.Topic: Self-DisclosureDifficulty Level: ModerateSkill Level: Understand the Concepts32. Working on projects that will result in success is one of the ways to improve self-esteem.Answer: TrueLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts33. It is recommended that you remind yourself of your successes by using affirmations.Answer: TrueLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Understand the Concepts34. Annie thought the movie was great even though she thought the beginning was boring. Annieexperienced the recency effect.Answer: True

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27Learning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.Topic: Impression FormationDifficulty Level: ModerateSkill Level: Apply What You Know35. One way to increase accuracy in forming impressions is to reduce your uncertainty throughthe process of perception checking.Answer: TrueLearning Objective: 2.4 Describe the nature of impression formation and the major factors thatinfluence it.Topic: Impression FormationDifficulty Level: ModerateSkill Level: Understand the Concepts36. The self-serving bias is when you take credit for the negative and deny any responsibility forthe positive.Answer: FalseLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptualaccuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Remember the Facts37. The last stage of the perception process is memory.Answer: FalseLearning Objective: 2.3 Defineperceptionand its stages, and explain how to increase perceptualaccuracy.Topic: PerceptionDifficulty Level: ModerateSkill Level: Remember the Facts38. Positive face is the desire to be viewed positively by others, to be thought of favorably.Answer: TrueLearning Objective: 2.5 Explain and give examples of the strategies of impression management.Topic: Impression ManagementDifficulty Level: ModerateSkill Level: Remember the Facts

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28Fill-in-the-Blank Questions39. One way to increase self-esteem is to attack __________ and seek out nourishing people.Answer: self-destructive beliefsLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts40. The __________ represents all the information, behaviors, attitudes, and feelings aboutyourself that you, and also others, know.Answer: open selfLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts41. Information about yourself that is known to others but unknown to you is in the __________self.Answer: blindLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts42. Self-concept develops through attending to the ways others communicate with us, comparingourselves to others, our own interpretations and evaluations, and __________.Answer: cultural teachingsLearning Objective: 2.1 Defineself-concept,self-awareness, andself-esteemand explain theways in which self-awareness and self-esteem may be increased.Topic: The Self in Human CommunicationDifficulty Level: ModerateSkill Level: Remember the Facts

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