Skip to content
Exam Guides

Test Bank for Essentials of Human Communication, 9th Edition

Test Bank for Essentials of Human Communication, 9th Edition provides an extensive collection of questions to test your knowledge.

Preview 31 of 228 pages

See the first 31 pages exactly as they appear in the document.

  1. Page 1
    Read page 1 as text

    i T EST B ANK for D E V ITO ESSENTIALS OF HUMAN COMMUNICATION N INTH E DITION by Teresa T. Plummer, Ph.D. Marion Technical College

  2. Page 2
  3. Page 3
    Read page 3 as text

    iii T EST B ANK C ONTENTS CHAPTER 1: T HE E SSENTIALS OF H UMAN C OMMUNICATION ........................................................ 1 CHAPTER 2: P ERCEPTION OF S ELF AND O THERS ..................................................................... 17 CHAPTER 3: L ISTENING IN H UMAN C OMMUNICATION ............................................................ 33 CHAPTER 4: V ERBAL M ESSAGES ............................................................................................. 48 CHAPTER 5: N ONVERBAL M ESSAGES ..................................................................................... 63 CHAPTER 6: I NTERPERSONAL C OMMUNICATION AND C ONVERSATION ....................................... 80 CHAPTER 7: I NTERPERSONAL R ELATIONSHIPS ........................................................................ 96 CHAPTER 8: M ANAGING I NTERPERSONAL C ONFLICT ............................................................ 111 CHAPTER 9: S MALL G ROUP C OMMUNICATION ...................................................................... 126 CHAPTER 10: M EMBERS AND L EADERS IN S MALL G ROUP C OMMUNICATION ....................... 142 CHAPTER 11: P UBLIC S PEAKING P REPARATION (S TEPS 1 – 6) .................................................... 159 CHAPTER 12: P UBLIC S PEAKING P REPARATION AND D ELIVERY (S TEPS 7 – 10) ......................... 176 CHAPTER 13: T HE I NFORMATIVE S PEECH ................................................................................. 193 CHAPTER 14: T HE P ERSUASIVE S PEECH ............................................................................... 210

  4. Page 4
    Read page 4 as text

    1 Chapter 1: The Essentials of Human Communication Multiple Choice Questions 1. Which of the following statements is true of communication? a) The more you communicate, the better communicator you will be. b) Good communicators are born, not made. c) Fear of speaking in public must be eliminated before you can be successful. d) Communication involves both verbal and nonverbal messages. Answer: d Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 2. E-mailing, blogging, and posting on Google+ and Facebook are all examples of __________ communication. a) computer-mediated b) small group c) public d) intrapersonal Answer: a Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 3. During a videoconference job interview for an entry-level position with a large fast-food chain, Melkamzer answers a series of questions posed by Annie, a regional manager. What type of communication did they both engage in? a) small-group communication b) intrapersonal communication c) computer-mediated communication d) public speaking Answer: c Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know

  5. Page 5
    Read page 5 as text

    2 4. __________ communication is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world. a) Mass b) Intrapersonal c) Public d) Computer-mediated Answer: a Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Easy Skill Level: Remember the Facts 5. Which of the following myths of communication is identified in your book? a) The more you communicate, the better your communication skills will be. b) Once you start communicating effectively, you will always be effective. c) Communication skills are learned. d) Knowing your audience is very helpful in order to be effective. Answer: a Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 6. The transactional view is a more satisfying theory of the communication process than the linear view because it __________. a) is simpler b) is representative of how communication actually happens c) demonstrates the most recent theory of the communication process d) explains everything about media communication Answer: b Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 7. The linear model of communication is analogous with a(n) __________. a) arrow hitting or missing a target b) tennis game

  6. Page 6
    Read page 6 as text

    3 c) circus d) person solving a puzzle Answer: b Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Analyze It 8. When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private? a) He decodes his message in a way he thinks only Chantal will understand. b) He changes the cultural context of the message in a way he thinks only Chantal will understand. c) He changes the temporal context of the message in a way he thinks only Chantal will understand. d) He encodes his message in a way he thinks only Chantal will understand. Answer: d Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Difficult Skill Level: Apply What You Know 9. Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night’s ball game, etc. San dra is engaging in __________. a) phatic communication b) metamessaging c) feedback d) back-channeling Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know 10. The information on the cover of a magazine that entices a reader to buy it is an example of

  7. Page 7
    Read page 7 as text

    4 __________. a) feedback b) phatic communication c) semantic noise d) feedforward Answer: d Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 11. The statement “I may be wrong about this, but. . . .” best illustrates the element of communication known as __________. a) feedforward b) punctuation c) displacement d) immediacy Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know 12. Phatic communication is also referred to as __________. a) message overload b) mass communication c) small talk d) neutral communication Answer: c Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Easy Skill Level: Remember the Facts 13. The temporal dimension of context is __________. a) the sequence of the message b) a message’s position within a sequence of events

  8. Page 8
    Read page 8 as text

    5 c) the tangible environment in which the communication takes place d) the vehicle through which messages pass Answer: b Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 14. Which of the following is true of communication contexts? a) All communication takes place within contexts. b) Context has little bearing on how messages are conveyed. c) Context is simply the physical environment in which communication takes place. d) Context is the same as the content dimension of communication. Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 15. Before going to a reception at the university president’s house, Abby reminds her date, Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the __________ context. a) physical b) cultural c) social-psychological d) temporal Answer: c Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know 16. “Do you understand what I’ve just asked you to do?” is an example of a(n) __________. a) paradigm b) paraverbal message c) anomaly d) metamessage

  9. Page 9
    Read page 9 as text

    6 Answer: d Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know 17. When someone sends a message in response to your initial message, such as laughing at your joke, he or she is sending __________. a) feedback b) feedforward c) a metamessage d) paramessages Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 18. The vehicle through which we send messages is referred to as the __________. a) channel b) sender c) receiver d) metamessage Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Easy Skill Level: Remember the Facts 19. Biases or prejudices of senders – receivers are examples of what kind of noise? a) physical b) psychological c) semantic d) channel Answer: b Learning Objective: 1.2 Draw a model of communication that includes sources-receivers,

  10. Page 10
    Read page 10 as text

    7 messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 20. During a department meeting, Antonio’s boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss’s message was distorted by __________ noise. a) physical b) psychological c) semantic d) physiological Answer: b Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know 21. Christina and DeAnna were having a quiet conversation over drinks before the band started to play , but now they have to shout and even then can’t really hear what the other is saying. We can assume that once the band started to play, the signal-to-noise ratio in this scenario __________. a) went from high signal/low noise to low signal/high noise b) went from low signal/high noise to high signal/low noise c) went from low signal/low noise to high signal/high noise d) didn’t change and had nothing to do with the communication problems they experienced Answer: a Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Difficult Skill Level: Apply What You Know 22. Bobby: “I got a new bat!” Jan: “That’s great. I can’t wait to see you swing it at the game next Saturday.” Bobby: “Not that kind of bat! His name is Del and he’s my new pet.” This exchange between Bobby and Jan best illustrates which principle of communication? a) Communication is ambiguous. b) Communication is a package of signals. c) Communication is punctuated. d) Communication is purposeful.

  11. Page 11
    Read page 11 as text

    8 Answer: a Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Moderate Skill Level: Apply What You Know 23. The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as __________. a) compartmentalization b) departmentalization c) punctuation d) sequencing Answer: c Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Moderate Skill Level: Remember the Facts 24. “You cannot not communicate” expresses which principle of communication? a) Communication is inevitable. b) Communication is irreversible. c) Communication is purposeful. d) Communication involves content and relationship dimensions. Answer: a Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Easy Skill Level: Understand the Concepts 25. Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful things to Chris. After the argument, he tried to apologize for what was said during the argument. Dong- Sun’s later behavior best reflects which principle of communication? a) Communication is a package of signals. b) Communication is punctuated. c) Communication is transactional. d) Communication is irreversible and unrepeatable. Answer: d Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication

  12. Page 12
    Read page 12 as text

    9 Difficulty Level: Moderate Skill Level: Apply What You Know 26. Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario’s __________. a) ethnocentrism b) stereotype c) ethnic identity d) social-psychological context Answer: c Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 27. Ethnic identity refers to __________. a) one’s commitment to the beliefs and philosophy of one’s own culture b) the tendency to judge other cultures based on one’s own culture c) the ability to take the perspectives of people of other cultures d) adapting to the communicative style of people from other cultures Answer: a Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Easy Skill Level: Remember the Facts 28. According to your book, competent communicators __________. a) are born, not made b) think critically and mindfully c) do not consider power important in the communication process d) constantly change their ethics based on the context Answer: b Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Easy

  13. Page 13
    Read page 13 as text

    10 Skill Level: Understand the Concepts 29. Individualistic cultures put more emphasis on self-reliance, __________, and __________. a) independence; individual achievement b) independence; group achievement c) independence; social bonds d) social bonds; conformity to the larger social group Answer: a Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts True/False Questions 30. With advances in technology, few differences exist between face-to-face and computer- mediated communication. Answer: False Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 31. Sunglasses may be regarded as communication noise. Answer: True Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 32. Daydreaming is an example of psychological noise. Answer: True Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts

  14. Page 14
    Read page 14 as text

    11 Difficulty Level: Moderate Skill Level: Understand the Concepts 33. Some communication has no effect on those involved in the process. Answer: False Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Easy Skill Level: Understand the Concepts 34. Ambiguity is tolerated more in low-uncertainty-avoidance cultures than in high-uncertainty- avoidance cultures. Answer: True Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 35. All messages involve content and relationship dimensions. Answer: True Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Easy Skill Level: Understand the Concepts 36. Choice points are moments when you have to make choices regarding your communication. Answer: True Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Easy Skill Level: Remember the Facts 37. The punctuation of communication is the segmenting of the continuous stream of

  15. Page 15
    Read page 15 as text

    12 communication into smaller pieces. Answer: True Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Easy Skill Level: Remember the Facts 38. Communication is a reversible and erasable process. Answer: False Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Easy Skill Level: Understand the Concepts 39. Competence refers to your interpersonal communication abilities rather than to small-group or public-speaking abilities. Answer: False Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Easy Skill Level: Understand the Concepts 40. People are either ethnocentric or not ethnocentric. Answer: False Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts Fill-in-the-Blank Questions 41. Jasmine is having a very detailed conversation with herself. This is an example of __________ communication. Answer: intrapersonal

  16. Page 16
    Read page 16 as text

    13 Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 42. Movies, magazines, radio, and television are examples of __________ communication. Answer: mass Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 43. In the __________ model of communication, the speaker speaks and the listener listens. Answer: linear Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 44 . The __________ context of communication refers to a message’s position within a sequence of events. Answer: temporal Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts 45. A(n) __________ is a message about another message. Answer: metamessage Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Remember the Facts

  17. Page 17
    Read page 17 as text

    14 46. The __________ of communication is the segmenting of the continuous stream of communication into smaller pieces. Answer: punctuation Learning Objective: 1.3 Paraphrase the major principles of human communication Topic: Principles of Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 47. __________ is the tendency to view others and their behaviors through our own cultural filters. Answer: Ethnocentrism Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 48. __________ refers to using more than one language in a conversation, often in the same sentence. Answer: Code switching Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Moderate Skill Level: Understand the Concepts 49. The __________ view of ethics argues that the rightness or wrongness of an act is absolute and exists apart from the values or beliefs of any individual or culture. Answer: objective Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Moderate Skill Level: Understand the Concepts 50. A communication __________ is the vehicle or medium through which messages pass.

  18. Page 18
    Read page 18 as text

    15 Answer: channel Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Understand the Concepts Essay Questions 51. Identify a myth of communication and explain why it is a myth. Answer: The ideal answer should include: 1. Myth: The more we communicate, the better we will communicate. Why it is a myth: Practice does not make perfect. If bad behaviors are practiced, it makes communication less effective. 2. Myth: When two people are in a close relationship, neither person should have to communicate needs and wants explicitly; the other person should know what these are. Why it is a myth: People cannot read minds. 3. Myth: Conflict is an indication that a relationship is in trouble. Why it is a myth: Conflict can benefit people in a relationship. 4. Myth: Leaders are born; leaders are not made. Why it is a myth: Leadership skills can be developed. 5. Myth: Fear of public speaking is bad and must be eliminated if a person is to be successful. Why it is a myth: By managing fear, a speaker can make nervousness work for him or her instead of against him or her. Learning Objective: 1.1 Identify the forms, benefits, and myths of human communication. Topic: Forms, Benefits, and Myths of Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 52. Define phatic communication and describe a time when you used phatic communication. Answer: The ideal answer should include: 1. Phatic communication is small talk. 2. Descriptions of phatic communication use will vary; students may include an example such as, “I used phatic communication when speaking for the first time to the student beside me.” Learning Objective: 1.2 Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these elements. Topic: Communication Models and Concepts Difficulty Level: Moderate Skill Level: Apply What You Know

  19. Page 19
    Read page 19 as text

    16 53. Do we ever stop communicating? Explain your answer. Answer: The ideal answer should include: 1. Communication is inevitable. It is always taking place. 2. Even when we are not aware that we are communicating, we are always communicating. Even when we do not actively respond, our non-response is communication. Learning Objective: 1.3 Paraphrase the major principles of human communication. Topic: Principles of Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 54. The text states that ethnocentrism exists on a continuum. Define ethnocentrism and explain what this statement means. Answer: The ideal answer should include: 1. Ethnocentrism is the inclination to see other people and their behaviors through our own cultural filters, often as distortions of our own behaviors. It is the tendency to view our own culture as superior to others. 2. Ethnocentrism exists on a continuum. People are not completely ethnocentric or nonethnocentric. The level of ethnocentrism will vary from individual to individual. It will also vary according to the group we are focused on. Learning Objective: 1.4 Explain the role of culture in human communication, the seven ways in which cultures differ from one another, the aim of a cultural perspective; and define ethnic identity and ethnocentrism . Topic: Culture and Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 55. Explain the term “choice point” and give an example of a choice point in your own life. Answer: The ideal answer should include: 1. A choice point is a moment when we make a decision about our communication. We decide to whom we will communicate, what we will communicate, how we will communicate, etc. 2. Examples will vary widely. One example might be making the decision not to communicate to a friend that she looks overweight in her new skirt. Learning Objective: 1.5 Define communication competence and explain the qualities identified as part of competence. Topic: Communication Competence Difficulty Level: Moderate Skill Level: Apply What You Know

  20. Page 20
    Read page 20 as text

    17 Chapter 2: Perception of Self and Others Multiple Choice Questions 1. The concept of the looking-glass self suggests that we __________. a) develop our self-concept by attending to how others communicate with us b) want to be seen by others as we see ourselves c) mirror the behavior of others to build relationships d) create self-esteem through interactions with strangers Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 2. Which of the following is true about self-concept? a) Gender roles generally are learned through cultural teachings. b) Self-concept is the image others have of us. c) We generally do not compare ourselves with others in developing our self-concepts. d) Self-concept is the same as self-esteem. Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 3. The open self of the Johari window represents __________. a) information about yourself that you and others know b) those parts of yourself that neither you nor others know c) all the knowledge you have of yourself but keep secret from others d) information about yourself that others know but that you do not know Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts

  21. Page 21
    Read page 21 as text

    18 4. Which of the following is a way to increase self-awareness? a) Listen to others. b) Avoid talking about yourself to others. c) Avoid dialogue with yourself. d) Decrease your open self. Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 5. Betty’s friends know that she is stingy, but Betty is not aware of it herself. We can assume Betty’s stinginess is part of her __________ self. a) unknown b) blind c) hidden d) open Answer: b Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 6. Which of the following statements is true of the blind area of the Johari window? a) Communication is generally improved as the blind area becomes smaller. b) All information in the blind area is known by the self and others. c) A large blind area indicates high self-esteem. d) Information in the blind area is buried in a person’s self -conscious. Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 7. John has never told anyone about his fear of spiders. We can assume this fear is part of John’s __________ self.

  22. Page 22
    Read page 22 as text

    19 a) unknown b) blind c) hidden d) open Answer: c Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 8 . Self-esteem is defined as __________. a) our view of our self b) how aware we are of ourselves and others’ views of us c) a measure of how valuable we think we are d) how large our open self is Answer: c Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 9. The __________ refers to the tendency to disregard outward signs of success and to consider yourself a fake, a fraud, one who does not really deserve to be considered successful. a) hidden self b) Johari window c) Pygmalion effect d) impostor phenomenon Answer: d Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts 10. Pat has a habit of surrounding herself with people who are extremely critical and find fault with everything. Pat’s choice in friends may __________. a) improve her self-esteem b) be detrimental to her self-esteem

  23. Page 23
    Read page 23 as text

    20 c) increase her self-awareness d) help her self-disclose Answer: b Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 11. Which of the following actions is an example of securing affirmation? a) t aping a note that says “I a m a worthy person” to your bathroom mirror and saying the words out loud every morning b) seeking out negative people to interact with c) interacting with negative people you can identify with d) focusing on negative criticism Answer: a Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Apply What You Know 12. Which of the following statements is an example of self-disclosure? a) “Do I look fat in this outfit?” b) “I’ve never told anyone this, but I’m afraid to go to parties alone.” c) “Everybody knows that Angela is my sister.” d) “Don’t go over to his house tonight.” Answer: b Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Apply What You Know 13. __________ refers to the processes you go through to communicate the impression you want other people to have of you. a) Self-esteem b) Articulation c) Impression negotiation d) Impression management

  24. Page 24
    Read page 24 as text

    21 Answer: d Learning Objective: 2.5 Explain and give examples of the strategies of impression management. Topic: Impression Management Difficulty Level: Easy Skill Level: Remember the Facts 14. Self-disclosure __________. a) is the same in all cultures b) can include slips of the tongue c) is risk-free d) is an intrapersonal process Answer: b Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Understand the Concepts 15. Jennifer always demonstrates enthusiasm when communicating and follows the cultural rules for polite, cooperative, respectful conversation. Jennifer is using __________. a) politeness strategies b) gunnysacking c) affinity-seeking strategies d) negative face Answer: c Learning Objective: 2.5 Explain and give examples of the strategies of impression management. Topic: Impression Management Difficulty Level: Moderate Skill Level: Apply What You Know 16. When Bill first started working at his new job, he began to disclose highly personal information to others almost immediately, often making his coworkers uncomfortable. Which guideline for self-disclosure was Bill most violating? a) Consider the motivation for the self-disclosure. b) Consider the appropriateness of the self-disclosure. c) Consider the disclosures of the other person. d) Consider any possible burdens self-disclosure might entail. Answer: b

  25. Page 25
    Read page 25 as text

    22 Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Apply What You Know 17. When you hear a new song played on the radio, the __________ stage of the perception process has just occurred. a) stimulation b) interaction c) organization d) interpretation – evaluation Answer: a Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Apply What You Know 18. The process by which you become aware of objects, events, and people by using your senses is called __________. a) self-awareness b) perception c) infatuation d) proxemics Answer: b Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Understand the Concepts 19. Beverly watches only Fox News because its reporters and commentators reinforce her existing beliefs and attitudes. Beverly is engaging in __________. a) selective exposure b) organization by rules c) the process of perception d) peer pressure Answer: a Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual

  26. Page 26
    Read page 26 as text

    23 accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Apply What You Know 20. Several students sitting together in a student lounge studying for an exam might be perceived as a study group based on the rule of __________. a) interpretation b) contrast c) proximity d) attribution Answer: c Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Understand the Concepts 21. Rosa judges everything Serena does based on the fact that Serena is an only child. Rosa is engaging in which attribution error? a) self-serving bias b) overattribution c) fundamental attribution error d) primary error Answer: b Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it. Topic: Impression Formation Difficulty Level: Moderate Skill Level: Apply What You Know 22. Artie believes Asian people are more intelligent than other people. Artie is engaging in which perceptual process? a) stereotyping b) fundamental attribution error c) self-fulfilling prophecy d) recency effect Answer: a Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it.

  27. Page 27
    Read page 27 as text

    24 Topic: Impression Formation Difficulty Level: Moderate Skill Level: Apply What You Know 23. Joe has always believed that he is lousy at athletics. When he tried to play soccer, he was sure he would not be good at it, and indeed, he was not very adept. This may be a result of the __________. a) self-fulfilling prophecy b) self-serving bias c) primacy – recency effect d) fundamental attribution error Answer: a Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it. Topic: Impression Formation Difficulty Level: Moderate Skill Level: Apply What You Know 24. The process of trying to understand others ’ behaviors is called __________. a) attribution of control b) affirmation c) the primacy effect d) selective attention Answer: a Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it. Topic: Impression Formation Difficulty Level: Moderate Skill Level: Remember the Facts 25. To help another person maintain __________, you respect the person’s right to be autonomous . For instance, you might request rather than demand that he or she do something. a) positive face b) selective attention c) attribution of control d) negative face Answer: d Learning Objective: 2.5 Explain and give examples of the strategies of impression management. Topic: Impression Management Difficulty Level: Moderate

  28. Page 28
    Read page 28 as text

    25 Skill Level: Understand the Concepts True/False Questions 26. The looking-glass self is based on the idea of how you see yourself directly. Answer: False Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts 27. Your ability to achieve what your culture defines as success will contribute to a positive self- concept. Answer: True Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 28. Self-awareness is basic to all communication. Answer: True Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 29. No one should hesitate to self-disclose information about himself or herself regardless of the immediate audience. Answer: False Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Understand the Concepts

  29. Page 29
    Read page 29 as text

    26 30. One recommended way to resist the pressure to self-disclose is to change the topic. Answer: True Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Understand the Concepts 31. Telling people information about themselves that they do not know is one way to self- disclose. Answer: False Learning Objective: 2.2 Define self-disclosure , its rewards and dangers, and explain the suggested guidelines for making, responding to, and resisting self-disclosure. Topic: Self-Disclosure Difficulty Level: Moderate Skill Level: Understand the Concepts 32. Working on projects that will result in success is one of the ways to improve self-esteem. Answer: True Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 33. It is recommended that you remind yourself of your successes by using affirmations. Answer: True Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 34. Annie thought the movie was great even though she thought the beginning was boring. Annie experienced the recency effect. Answer: True

  30. Page 30
    Read page 30 as text

    27 Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it. Topic: Impression Formation Difficulty Level: Moderate Skill Level: Apply What You Know 35. One way to increase accuracy in forming impressions is to reduce your uncertainty through the process of perception checking. Answer: True Learning Objective: 2.4 Describe the nature of impression formation and the major factors that influence it. Topic: Impression Formation Difficulty Level: Moderate Skill Level: Understand the Concepts 36. The self-serving bias is when you take credit for the negative and deny any responsibility for the positive. Answer: False Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Remember the Facts 37. The last stage of the perception process is memory. Answer: False Learning Objective: 2.3 Define perception and its stages, and explain how to increase perceptual accuracy. Topic: Perception Difficulty Level: Moderate Skill Level: Remember the Facts 38. Positive face is the desire to be viewed positively by others, to be thought of favorably. Answer: True Learning Objective: 2.5 Explain and give examples of the strategies of impression management. Topic: Impression Management Difficulty Level: Moderate Skill Level: Remember the Facts

  31. Page 31
    Read page 31 as text

    28 Fill-in-the-Blank Questions 39. One way to increase self-esteem is to attack __________ and seek out nourishing people. Answer: self-destructive beliefs Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts 40. The __________ represents all the information, behaviors, attitudes, and feelings about yourself that you, and also others, know. Answer: open self Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts 41. Information about yourself that is known to others but unknown to you is in the __________ self. Answer: blind Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts 42. Self-concept develops through attending to the ways others communicate with us, comparing ourselves to others, our own interpretations and evaluations, and __________. Answer: cultural teachings Learning Objective: 2.1 Define self-concept , self-awareness , and self-esteem and explain the ways in which self-awareness and self-esteem may be increased. Topic: The Self in Human Communication Difficulty Level: Moderate Skill Level: Remember the Facts

197 more pages in the full document

Unlock it once and it stays in your library, ready to chat with or turn into flashcards.

Unlock the full document

More Business Management study materials

See all

Study this document with CramX

Once it is in your library, every tool can work from it.