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Test Bank for Interpersonal Messages , 4th Edition

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    i i T EST B ANK for D E V ITO I NTERPERSONAL M ESSAGES F OURTH E DITION by Teresa T. Plummer, Ph.D. Marion Technical College

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    i iii T EST B ANK C ONTENTS CHAPTER 1: F OUNDATIONS OF I NTERPERSONAL C OMMUNICATION .............................................. 1 CHAPTER 2: C ULTURE AND I NTERPERSONAL C OMMUNICATION ................................................. 17 CHAPTER 3: P ERCEPTION OF S ELF AND O THERS ......................................................................... 34 CHAPTER 4: L ISTENING IN I NTERPERSONAL C OMMUNICATION ................................................... 49 CHAPTER 5: V ERBAL M ESSAGES ................................................................................................ 64 CHAPTER 6: N ONVERBAL M ESSAGES ......................................................................................... 80 CHAPTER 7: E MOTIONAL M ESSAGES .......................................................................................... 97 CHAPTER 8: C ONVERSATION M ESSAGES .................................................................................. 112 CHAPTER 9: I NTERPERSONAL R ELATIONSHIPS .......................................................................... 128 CHAPTER 10: I NTERPERSONAL R ELATIONSHIP T YPES AND T HEORIES ...................................... 143 CHAPTER 11: I NTERPERSONAL C ONFLICT M ANAGEMENT ........................................................ 161

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    1 Chapter 1: Foundations of Interpersonal Communication Multiple Choice Questions 1. What are the two major benefits of interpersonal communication? a) intellectual and practical b) connection and consciousness c) educational and professional d) personal/social and professional Answer: d Learning Objective: 1.1 Explain the personal and professional benefits of the study of interpersonal communication. Topic: Why Study Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 2. In a survey of 1,001 individuals, 53 percent cited __________ as the major cause of marriage failure. a) insufficient income b) in-law interference c) lack of effective communication d) debt Answer: c Learning Objective: 1.1 Explain the personal and professional benefits of the study of interpersonal communication. Topic: Why Study Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 3. The objective of the text, Interpersonal Messages , is to __________. a) provide a formula for behavior b) improve your interpersonal skills c) focus on relevant theory d ) allow you to analyze others’ behavior Answer: b Learning Objective: 1.1 Explain the personal and professional benefits of the study of interpersonal communication. Topic: Why Study Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts

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    2 4. Communication may be __________. a) synchronous and asynchronous b) only asynchronous c) androgynous d) synchronous and androgynous Answer: a Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 5. In a linear view of communication, __________. a) the speaker speaks and the listener listens b) speaking and listening are simultaneous c) speaker and listener are interdependent d) the speaker is addressing himself Answer: a Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 6. The transactional view of interpersonal communication __________. a) is an exchange of money b) is static c) involves interdependency d) has a clear-cut end Answer: c Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 7. Which of the following is a major element of interpersonal communication? a) cell phones b) context c) empathy d) clothing

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    3 Answer: b Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 8. In every interpersonal interaction that Edward has, he is presented with __________. a) challenging moments b) crisis communication c) image concerns d) choice points Answer: d Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Apply What You Know 9. Which of the following is an encoder? a) writer b) listener c) reader d) audience Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 10. When Juan introduces information about messages before he sends the message, it is __________. a) feedback b) decoding c) feedforward d) psychological noise Answer: c Learning Objective: 1.3 Diagram a model of communication containing source – receiver,

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    4 messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 11. Channels in communication __________. a) are the media through which message signals pass b) are usually used independently of one another c) put ideas into words d) may be physical, psychological, and semantic Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 12. Physical noise is __________. a) external to the speaker and receiver b) psychological c) semantic d) internal to the speaker and receiver Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 13. You can hear the growling of the stomach of the student seated next to you. This is an example of which kind of noise from where you are seated? a) physical b) psychological c) semantic d) temporal Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate

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    5 Skill Level: Apply What You Know 14. Context is the environment that __________. a) influences the form of communication b) is always nonverbal c) includes eight dimensions d) is universal throughout all cultures Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 15. Which type of noise is created by barriers within the sender or receiver and includes impairments such as loss of vision and hearing? a) physical b) physiological c) psychological d) semantic Answer: b Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 16. Ezra is from England; when he thinks of a lift, he thinks of an elevator. However, his American roommate, Allen, thinks a lift means to give someone a ride somewhere. This is an example of __________ noise. a) physical b) physiological c) psychological d) semantic Answer: d Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know

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    6 17. Technostress is defined as __________. a) rude e-mails that require additional time to respond to because the receiver is stressed b) spam e-mails that crash computer systems in the workplace c) fear and concern of older adults about how to use technology d) anxiety over the amount of information and the inability to manage it in the time available Answer: d Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 18. Sheil a can’t hear a thing that her teacher is saying because there is a noisy classmate next to her. This is an example of __________ noise. a) physical b) physiological c) psychological d) semantic Answer: a Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 19. Lisa is a technology teacher at the local college. Colleagues come to her with questions about their technology issues. In the eyes of the colleagues, what type of power does Lisa have? a) legitimate b) expert c) reward d) coercive Answer: b Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know

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    7 20. What does the statement “We cannot not communicate” mean? a) every aspect of behavior communicates b) with effort you can avoid communication c) in every interaction, someone is strong enough to force another to communicate d) you can drop out of a communication situation Answer: a Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 21. Saying that communication is irreversible means we __________. a) need to monitor our commitment messages b) have to choose carefully the messages we wish to withdraw c) cannot withdraw a message d) sometimes need to defend or justify our behavior Answer: c Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 22. Your interpersonal competence is __________. a) your knowledge of all the relevant theory b) your ability to communicate effectively c) your ability to put thoughts and feelings into a code d) a special type of message Answer: b Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Understand the Concepts 23. One way to increase mindfulness is to __________. a) look around the room when others are speaking

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    8 b) be open to new information and points of view c) rely heavily on first impressions d) be close-minded when it comes to new points of view Answer: b Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Understand the Concepts 24. __________ is the study of what is morally right and wrong. a) Ethics b) Social rules c) Interpersonal competence d) Context Answer: a Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Remember the Facts 25. Interpersonal interaction involves the exchange of both verbal and __________ messages. a) spoken b) nonverbal c) oral d) uttered Answer: b Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts True/False Questions 26. Interpersonal communication is communication that only takes place between two people with an intimate relationship. Answer: False

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    9 Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 27. Interpersonal communication is a transactional process in which all elements are interdependent. Answer: True Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 28. For interpersonal communication to occur, meanings must be encoded and decoded. Answer: True Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 29. One of the problems with information overload is that it absorbs an enormous amount of time for workers only at the higher levels of management. Answer: False Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 30. Feedforward is when we plan our remarks before we make them. Answer: False Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts

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    10 31. The tag line after your name on your social media site is an example of feedforward. Answer: True Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 32. “Noise” is always physical disruption of a message. Answer: False Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 33. The four types of noise discussed in the text are semantic, physical, emotional, and psychological. Answer: False Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 34. The temporal or time dimension has to do with where a particular message fits into a sequence of communication events. Answer: True Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 35. One of the purposes of communication is to play. Answer: True

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    11 Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 36. An ambiguous message is a communication that can be interpreted as having only one meaning. Answer: False Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 37. Some employers and colleges ask candidates to open their social networking accounts during the interview. Answer: True Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 38. Communication is irreversible. Answer: True Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 39. Communications that prove effective in one culture will by definition prove effective in another culture. Answer: False Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence

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    12 Difficulty Level: Moderate Skill Level: Understand the Concepts Fill-in-the-Blank Questions 40. __________ is the verbal and nonverbal interaction between two interdependent people. Answer: Interpersonal communication Learning Objective: 1.1 Explain the personal and professional benefits of the study of interpersonal communication. Topic: Why Study Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 41. __________ communication occurs in real time; __________ communication occurs at different times. Answer: Synchronous; asynchronous Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 42. Your ability to communicate effectively is your interpersonal __________. Answer: competence Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Understand the Concepts 43. A(n) __________ is a message about another message. Answer: metamessage Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts

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    13 44. Four dimensions of the context of communication are physical, social – psychological, temporal, and __________. Answer: cultural Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Difficult Skill Level: Remember the Facts 45. A(n) __________ message focuses on the real world, something external to the speaker and listener; a(n) __________ message focuses on the connection between the individuals. Answer: content; relationship Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 46. The communication __________ theory holds that speakers will adjust their communication style to that of their listeners to gain social approval and greater communication efficiency. Answer: accommodation Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 47. __________ is a state of awareness in which you are conscious of your reasons for thinking or behaving. Answer: Mindfulness Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Understand the Concepts

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    14 48. On the television show “I Love Lucy,” Ricky Ricardo often began his sentences in English but ended them in Spanish. This is an example of __________. Answer: code switching Learning Objective: 1.5 Define communication competence and explain the essential interpersonal communication competencies. Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Apply What You Know 49. The principle of __________ states that interpersonal communication can take place only to the extent that the people talking share the same communication system. Answer: adjustment Learning Objective: 1.4 Explain the principles of interpersonal communication, and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts Essay Questions 50. What are the essential elements of interpersonal communication? How does the concept of transactional communication tie these elements together? Answer: The ideal answer should include: 1. The essential elements of interpersonal communication include source-receiver, messages, feedback, feedforward, channel, noise, and context. 2. In the transactional view of communication, each person sends and receives messages at the same time. Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Analyze It 51. Define synchronous and asynchronous communication and give an example of each. Answer: The ideal answer should include: 1. Synchronous communication is communication that occurs in real time. Examples of synchronous communication might include having face-to-face or phone conversations with someone or communicating via instant message.

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    15 2. Asynchronous communication is communication that does not take place in real time. Examples of asynchronous communication might include e-mails in which the communicators are not responding at the same time, written correspondence exchanged through the mail, or posts made on an online discussion forum. Learning Objective: 1.2 Define interpersonal communication . Topic: The Nature of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 52. What are four types of noise and an example of each noise? Answer: The ideal answer should include: 1. Physical noise — an example is the siren from a fire truck 2. Physiological noise — an example is the loss of vision 3. Psychological noise — an example is bias toward a topic or prejudice against a speaker 4. Semantic noise — a n example is “phat” versus “fat” Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 53. Discuss the impact of context on communication. Give examples of impact from two different dimensions of context. Answer: The ideal answer should include: 1. Communication always takes place within a context, an environment that influences the form and the content of communication. The dimensions of context are cultural, social – psychological, physical, and temporal. 2. A physical context is created from our environment. For example, the communication in face-to-face conversation may be different from online communication. The social – psychological context involves status in the relationship, such as a teacher/student relationship. The temporal context involves when the communication takes place. For example, if a speaker tells a joke about death to a friend just after the friend’s mother died, then that joke would be very differently received than it might be at a different time. The cultural dimension focuses on norms, beliefs, and attitudes. For example, in various cultures, eye contact is perceived and interpreted differently. Learning Objective: 1.3 Diagram a model of communication containing source – receiver, messages, channel, noise, and context, and define each of these elements. Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know

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    16 54. What are the six different types of power? Give an example of each power. Answer: The ideal answer should include: 1. Legitimate — the judge in a courtroom 2. Referent — your younger brother wants to be like you 3. Reward — teachers control grades 4. Coercive — a supervisor can fire you 5. Expert — medical doctors have expertise in the medical field 6. Information or persuasion — researchers and scientists are regarded as informed critical thinkers Learning Objective: 1.4 Explain the principles of interpersonal communication and give examples of each. Topic: Principles of Interpersonal Communication Difficulty Level: Difficult Skill Level: Apply What You Know

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    17 Chapter 2: Culture and Interpersonal Communication Multiple Choice Questions 1. Enculturation is __________. a) the transmission of culture from one generation to another b) processes that modify a person’s culture through contact with other cultures c) communication between persons of different cultures d) all that a social group has produced and developed Answer: a Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 2. Acculturation is __________. a) the transmission of culture from one generation to another b) processes that modify a person’ s culture through contact with other cultures c) communication between persons of different cultures d) all that a social group has produced and developed Answer: b Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 3. In a culture with a collectivist orientation, __________. a) high importance is placed on the individual person b) high importance is placed on the group c) communicators rely heavily on the explicit meanings of the words used d) communicators are highly materialistic Answer: b Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts

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    18 4. Maintaining a positive public self-image is __________. a) important in individualist cultures b) important in low-context cultures c) called “confronting” d) called “face - saving” Answer: d Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Remember the Facts 5. A high-context culture most likely is also a(n) __________ culture. a) collectivist b) individualistic c) ethnocentric d) competitive Answer: a Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 6. If Brian lives in a high-power-distance country, which of the following countries might he live in? a) Mexico b) Denmark c) New Zealand d) Sweden Answer: a Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Remember the Facts 7. Which of the following is listed as a low-power-distance country? a) Sweden

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    19 b) Mexico c) Brazil d) India Answer: a Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Remember the Facts 8. Cultures fostering a short-term orientation believe that __________. a) they should invest in education b) humility is a virtue only for women (not men) c) marriage is a practical arrangement d) saving for the future is vital Answer: b Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 9. Cultures fostering a long-term orientation believe that __________. a) marriage is a moral arrangement b) humility is a virtue only for women (not men) c) old age is an unpleasant time of life d) saving for the future is important Answer: d Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 10. Cultures high in indulgence __________. a) save for the future b) emphasize the gratification of desires c) attribute success to luck d) believe in freedom of expression

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    20 Answer: b Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 11. The top value in the workplace, selected by Asian executives, was __________. a) hard work b) freedom of expression c) honesty d) self-discipline Answer: a Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Remember the Facts 12. Intercultural communication is __________. a) the transmission of culture from one generation to another b) processes that modify a person’s culture through contact with other cultures c) communication between persons of different cultures d) all that a social group has produced and developed Answer: c Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Easy Skill Level: Remember the Facts 13. The model of intercultural communication in this chapter indicates that __________. a) culture only impacts our communication experiences when speaking with a person from another country b) intercultural communication is a rare experience c) each communicator is, to a large extent, a member of a different culture d) our daily lives are not impacted by cultural differences unless we live in a foreign country Answer: c Learning Objective: 2.3 Define intercultural communication , and explain the guidelines

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    21 for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 14. Knowing your tendency toward ethnocentrism __________. a) is depressing b) may help you avoid it c) will hamper intercultural communication d) can only happen after living in other cultures Answer: b Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 15. An example of mindlessness is __________. a) forgetting where you left your key b) failing a test c) ignoring differences among cultures d) being afraid to touch a child whose parents died of AIDS in another country Answer: d Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 16. In a mindful state, we __________. a) are irrational b) resort to a critical-thinking mode c) recognize that other cultures are inferior d) ignore barriers and gateways to intercultural communication Answer: b Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts

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    22 17. When you assume that all persons covered by the same label are the same, you __________. a) are assuming universal meanings b) are stressing unity c) reduce the likelihood of misunderstanding d) are guilty of stereotyping Answer: d Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 18. A left-handed person eating with the left hand in a Muslim culture is __________. a) a sign of politeness b) universally expected c) a religious norm d) considered obscene Answer: d Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Apply What You Know 19. Culture shock refers to __________. a) different electrical voltage in different countries b) a psychological reaction to being in a very different culture c) a pleasant sense of excitement at being in a different culture d) an unusual reaction not normally felt by most people experiencing a new culture Answer: b Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Remember the Facts 20. Which of the following statements accurately describes culture shock?

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    23 a) It has no effect on your ability to communicate. b) It is a psychological reaction you experience when encountering a culture very different from your own. c) There are three main stages to culture shock: honeymoon, crisis, and recovery. d) In this day and age, it is rare for someone to experience culture shock. Answer: b Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 21. __________ refers to the biological distinction between male and female and is determined by genes. a) Sex b) Gender c) Culture d) Ethnocentrism Answer: a Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 22. __________ is learned from culture and may be considered a cultural variable. a) Sex b) Gender c) Culture d) Ethnocentrism Answer: b Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 23. Which of the following metaphors for culture suggests that cultures blend into one amalgam and lose their individuality, but the blend is better than any one of the ingredients?

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    24 a) salad b) melting pot c) tree d) organism Answer: b Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Moderate Skill Level: Remember the Facts 24. Which of the following metaphors for culture suggests that a culture is made up of pieces of different shapes, sizes, and colors, and the culture as a whole is more beautiful than any individual piece? a) mosaic b) melting pot c) tree d) organism Answer: a Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Moderate Skill Level: Remember the Facts 25. __________ is a classification of humans on the basis of their physical and biological characteristics. a) Race b) Culture c) Gender d) Ethnic identity Answer: a Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts

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    25 True/False Questions 26. Culture, in the context of this chapter, refers to the fine arts, as in music, drama, and dance. Answer: False Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Understand the Concepts 27. Enculturation, acculturation, and intercultural are the steps in a model of cross- cultural communication. Answer: False Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Understand the Concepts 28. U.S. society has moved from a view that people should retain their native cultural ways to a perspective that expects people from another culture to adapt to their new U.S. culture. Answer: False Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Understand the Concepts 29. High-context cultures are also collectivist cultures. Answer: True Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts

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    26 30. You are likely to see a classroom teacher being challenged in a high-power-distance culture. Answer: False Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 31. Low-ambiguity-tolerant cultures create very lenient, unclear rules for communication that are easily broken. Answer: False Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 32. The Occupy movement throughout the United States was an example of a low- ambiguity-tolerant culture. Answer: False Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 33. Long-term-orientation cultures promote the importance of future rewards. Answer: True Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 34. The United States is known as a long-term-orientation culture. Answer: False

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    27 Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 35. Mexico is among the top 10 countries that foster an indulgent culture. Answer: True Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Remember the Facts 36. People in cultures high in restraint lack control of their lives and have little leisure time for fun activities. Answer: True Learning Objective: 2.2 Explain and give examples of the seven major ways in which cultures differ from one another. Topic: Cultural Differences Difficulty Level: Moderate Skill Level: Understand the Concepts 37. Susan is ethnocentric if she tends to see her own culture as superior to that of others. Answer: True Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Moderate Skill Level: Apply What You Know 38. You should avoi d using terms such as “the disabled man” or “the handicapped child.” Answer: True Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Easy Skill Level: Remember the Facts

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    28 39. According to the text, there are six general stages to culture shock. Answer: False Learning Objective: 2.3 Define intercultural communication , and explain the guidelines for effective intercultural communication. Topic: Improving Intercultural Communication Difficulty Level: Easy Skill Level: Remember the Facts Fill-in-the-Blank Questions 40. __________ includes everything that members of a social group have produced and developed, including their values, beliefs, artifacts, art, and religion. Answer: Culture Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 41. __________ refers to the biological distinction between male and female. Answer: Sex Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Easy Skill Level: Remember the Facts 42. The process by which a person’ s culture is modified through direct contact with another culture is __________. The process by which all that a culture has produced is transmitted from one generation to another is __________. Answer: acculturation; enculturation Learning Objective: 2.1 Define culture , enculturation , ethnic identity , and acculturation , and explain why culture is important in interpersonal communication. Topic: Culture Difficulty Level: Moderate Skill Level: Remember the Facts

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