Test Bank for Supply Chain Management: Strategy, Planning, and Operation, 7th Edition

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Supply Chain Management:Strategy, Planning, and Operation7eSunil ChopraTest Bank (Download only)for Supply ChainManagement

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1Supply Chain Management: Strategy, Planning, and Operation, 7e(Chopra)Chapter 1Understanding the Supply Chain1.1True/False Questions1) A supply chain could be more accurately described as a supply network or supply web.Answer: TRUEDiff: 1Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.2) All stages of an enterprise are involved, either directly or indirectly, in fulfilling a customerrequest.Answer: TRUEDiff: 1Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.3) A supply chain includes only the organizations directly involved in supplying componentsneeded for manufacturing.Answer: FALSEDiff: 2Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.4) The objective of every supply chain is to maximize the net value generated.Answer: TRUEDiff: 1Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.5) The objective of the customer arrival process is to ensure that orders are quickly andaccurately entered and communicated to other affected supply chain processes.Answer: FALSEDiff: 2Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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26) The objective of customer order entry is to maintain a record of product receipt and completepayment.Answer: FALSEDiff: 3Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.7) The difference between the value of the product and its price remains with the customer asconsumer surplus.Answer: TRUEDiff: 1Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.8) The supply chain planning phase exceeds the supply chain design phase in duration.Answer: FALSEDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.9) The goal during the supply chain operation phase is to exploit the reduction of uncertainty andoptimize performance.Answer: TRUEDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.10) The replenishment cycle occurs at the retailer/distributor interface.Answer: TRUEDiff: 3Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.

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311) The manufacturing cycle occurs at the distributor/manufacturer interface.Answer: TRUEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.12) The push/pull view of a supply chain holds that the processes in a supply chain are dividedinto 2 categories depending on whether they are initiated in response to or in anticipation ofcustomer orders.Answer: TRUEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.13) The production scheduling process in the manufacturing cycle is similar to the order entryprocess in the replenishment cycle.Answer: TRUEDiff: 3Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.14) The cycle view of a supply chain holds that the processes in a supply chain are divided into 2categories depending on whether they are initiated in response to or in anticipation of customerorders.Answer: FALSEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.15) The procurement cycle occurs at the manufacturer/supplier interface.Answer: TRUEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.

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416) The cycle view of the supply chain is useful when considering operational decisions, becauseit specifies the roles and responsibilities of each member of the supply chain.Answer: TRUEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.17) Push processes may also be referred to as speculative processes.Answer: TRUEDiff: 1Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.18) All supply chain activities within a firm belong to one of three macro processes — CRM,ISCM and SRM.Answer: TRUEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.19) CRM systems typically include capabilities for sourcing and negotiating as well as designand supply collaboration.Answer: FALSEDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.20) There is a close connection between the design and management of supply chain flows andthe success of a supply chain.Answer: TRUEDiff: 1Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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521) The drawback of Zara's responsive supply chain is that it tends to sell more products atmarkdown than most of its competitors.Answer: FALSEDiff: 2Topic: 1.5: Examples of Supply ChainsAACSB: Application of knowledgeObjective: LO 1.4: Identify important issues and decisions to be addresses in a supply chain.22) Amazon's operations are completely online.Answer: FALSEDiff: 2Topic: 1.5: Examples of Supply ChainsAACSB: Application of knowledgeObjective: LO 1.4: Identify important issues and decisions to be addresses in a supply chain.23) Good strategic decisions cannot be made without access to relevant analytics.Answer: TRUEDiff: 2Topic: 1.6: Developing Skills for Your CareerAACSB: Application of knowledgeObjective: LO 1.5: Develop skills that employers have identified as critical to success in theworkplace.24) All analytics should be designed to support decision making.Answer: TRUEDiff: 2Topic: 1.6: Developing Skills for Your CareerAACSB: Application of knowledgeObjective: LO 1.5: Develop skills that employers have identified as critical to success in theworkplace.1.2Multiple Choice Questions1) Each stage in a supply chain is connected through the flow of products, information, andfunds. These flows often occur in both directions and are usually managed byA) pricing department.B) one of the stages.C) upper management.D) engineering department.Answer: BDiff: 2Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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62) A supply chain features a constant flow ofA) information, product and funds.B) personnel, information, and policies.C) processes, funds, and product.D) product, processes, and support.Answer: ADiff: 2Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.3) Which of these words best describes a typical supply chain structure?A) StaticB) CustomerC) CyclicalD) NetworkAnswer: DDiff: 2Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.4) Which statement about supply chains is best?A) New product development is not a supply chain function.B) If a supplier uses a shipping company to send product to a customer, the shipping company istechnically not a supply chain member.C) Funds in a supply chain flow upstream only.D) Flows in a supply chain may be managed by an intermediary.Answer: DDiff: 3Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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75) Which sequence of stages is typical for product flow in a supply chain?A) Supplier → Manufacturer → DistributorB) Retailer → Distributor → CustomerC)Manufacturer → Retailer → DistributorD) Supplier → Customer → RetailerAnswer: ADiff: 1Topic: 1.1: What Is a Supply Chain?AACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.6) Supply chain surplus involves what two parts?A) Manufacturing cost and selling priceB) Customer value and supply chain costC) Customer value and high quality productsD) Reliable transportation and supply chain costAnswer: BDiff: 3Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.7) For any supply chain, the source of revenue is generated byA) efficient operations.B) information flows.C) the customer.D) product flows.Answer: CDiff: 2Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.8) Customer value isA) the sum of the supply chain surplus and supply chain cost.B) the remainder after supply chain cost is subtracted from supply chain surplus.C) the remainder after supply chain surplus is subtracted from supply chain cost.D) supply chain profitability minus the supply chain cost.Answer: ADiff: 3Topic: 1.2: The Objective of a Supply ChainAACSB: Analytical thinkingObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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89) The objective of every supply chain is toA) minimize the overall cost generated.B) maximize the net value generated.C) minimize the cost to the manufacturer.D) maximize the profit of the manufacturer.Answer: BDiff: 2Topic: 1.2: The Objective of a Supply ChainAACSB: Analytical thinkingObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.10) Retailing in the United States is largelyA) push/pull.B) profitable.C) consolidated.D) centralized.Answer: CDiff: 3Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.11) For any supply chain,A) management rests solely in the hands of the manufacturer.B) management rests solely in the hands of the distributor.C) if each member focuses on profitability, the overall supply chain profit will be maximized.D) there is only one source of revenue, the customer.Answer: DDiff: 2Topic: 1.2: The Objective of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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912) Webvan designed a supply chain with large warehouses in several major cities in the UnitedStates, from which groceries were delivered to customer homes. They failed partly because ofA) low demand for their service.B) slow inventory turnover compared to industry averages.C) higher labor costs for picking orders.D) poor quality products.Answer: CDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.13) A key issue facing Toyota isA) developing an Internet marketing system.B) whether to specialize in a particular market.C) design of its global production and distribution network.D) how to implement model changes.Answer: CDiff: 3Topic: 1.5: Examples of Supply ChainsAACSB: Application of knowledgeObjective: LO 1.4: Identify important issues and decisions to be addresses in a supply chain.14) Walmart's supply chain features clusters of stores around distribution centers, whichfacilitatesA) high transportation costs.B) frequent but inexpensive replenishment at the stores.C) rapid design cycles from their R&D group.D) sharing of information with suppliers.Answer: BDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.

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1015) Which of these statements about Dell's supply chain is best?A) Dell's supply chain surplus was largely driven by their negative shipping model.B) Dell's initial success was largely driven by the ability to accurately forecast what customerswanted and supply those models to retail outlets that carried their computers.C) Dell's initial success was largely driven by their Assembly→Customer supply chain linkage.D) Dell's supply chain consists of only two members, Dell and the customer.Answer: CDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Analytical thinkingObjective: LO 1.1: Discuss the goal of a supply chain and explain the impact of supply chaindecisions on the success of a firm.16) The decision phases in a supply chain includeA) production scheduling.B) customer relationship management.C) supply chain operation.D) supply chain orientation.Answer: CDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.17) A company would decide whether to outsource or perform a supply chain function in-houseduring theA) planning phase.B) design phase.C) tactical phase.D) operation phase.Answer: BDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.

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1118) The supply chain strategy category would include a decision aboutA) which items in the warehouse will be shipped to Malibu.B) which warehouse will supply the Surf City location.C) when the order should be shipped to the little old lady from Pasadena.D) how large the warehouse in Kokomo should be.Answer: DDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.19) A decision made about which markets will be serviced by which locations falls in the supplychain ________ phaseA) conceptualizationB) designC) operationD) planningAnswer: DDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.20) The profitability of a supply chain is impacted primarily byA) the design, planning and operation categories of decisions.B) only the operation category of decisions.C) only the design and planning categories of decisions.D) only the planning and operation categories of decisions.Answer: ADiff: 1Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.

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1221) The time horizon of the operation phase is typicallyA) quarterly or yearly.B) weekly or daily.C) monthly or quarterly.D) over the next several years.Answer: BDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.22) Handling customer orders in the best possible manner is the goal of supply chainA) strategy.B) planning.C) operations.D) design.Answer: CDiff: 2Topic: 1.3: Decision Phases in a Supply ChainAACSB: Application of knowledgeObjective: LO 1.2: Define the three key supply chain decision phases and explain thesignificance of each one.23) The cycle view of a supply chain holds thatA) the processes in a supply chain are divided into 2 categories.B) the processes in a supply chain are divided into a series of activities performed at the interfacebetween successive stages.C) all processes in a supply chain are initiated in response to a customer order.D) all processes in a supply chain are performed in anticipation of customer orders.Answer: BDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.

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1324) The push/pull view of a supply chain holds thatA) the processes in a supply chain are divided into a series of activities performed at the interfacebetween successive stages.B) all processes in a supply chain are initiated in response to a customer order.C) all responses in a supply chain are performed in anticipation of customer orders.D) the processes in a supply chain are divided into 2 categories depending on whether they areinitiated in response to or in anticipation of customer orders.Answer: DDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.25) The customer order cycle occurs at theA) customer/retailer interface.B) retailer/distributor interface.C) distributor/manufacturer interface.D) manufacturer/supplier interface.Answer: ADiff: 1Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.26) Customer order arrival refers toA) the point in time when the customer has access to choices and makes a decision regarding apurchase.B) the customer informing the retailer of what they want to purchase and the retailer allocatingproduct to the customer.C) the process where product is prepared and sent to the customer.D) the process where the customer receives the product and takes ownership.Answer: ADiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.

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1427) The objective of the customer order arrival process is toA) get the correct orders to customers by the promised due date at the lowest possible cost.B) maintain a record of product receipt and complete payment.C) maximize the conversion of customer arrivals to customer orders.D) ensure that orders are quickly and accurately entered and communicated to other affectedsupply chain processes.Answer: CDiff: 1Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.28) Customer order entry isA) the point in time when the customer has access to choices and makes a decision regarding apurchase.B) the customer informing the retailer of what they want to purchase and the retailer allocatingproduct to the customer.C) the process where product is prepared and sent to the customer.D) the process where the customer receives the product and takes ownership.Answer: BDiff: 2Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.29) The objective of customer order entry is toA) get the correct orders to customers by the promised due date at the lowest possible cost.B) maintain a record of product receipt and complete payment.C) maximize the conversion of customer arrivals to customer orders.D) ensure that orders are quickly and accurately entered and communicated to other affectedsupply chain processes.Answer: DDiff: 1Topic: 1.4: Process Views of a Supply ChainAACSB: Application of knowledgeObjective: LO 1.3: Describe the cycle and push/pull views along with the macro processes of asupply chain.

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