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Professional Communication Concepts

This deck covers key concepts related to effective communication in professional settings, including audience analysis, communication breakdowns, and directive functions.

Key Terms

Term
Definition
Which factor should NOT be used to stereotype individuals when analyzing an audience?
Actual informational needs
What is a common cause of communication breakdown in professional correspondence?
Sending an abrasive or overly technical message
What best illustrates the directive function in professional communication?
Requesting a recipient to complete a report by a specific date
Why should actual informational needs be investigated rather than stereotyped?
Because they are specific to the individual and require understanding rather than assumptions.
How can sending an abrasive message affect communication?
It can prevent understanding and cause a communication breakdown.
What is the purpose of the directive function in communication?
To tell or influence the audience to respond in a desired way.

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Professional Communication Concepts
TermDefinition
Which factor should NOT be used to stereotype individuals when analyzing an audience?
Actual informational needs
What is a common cause of communication breakdown in professional correspondence?
Sending an abrasive or overly technical message
What best illustrates the directive function in professional communication?
Requesting a recipient to complete a report by a specific date
Why should actual informational needs be investigated rather than stereotyped?
Because they are specific to the individual and require understanding rather than assumptions.
How can sending an abrasive message affect communication?
It can prevent understanding and cause a communication breakdown.
What is the purpose of the directive function in communication?
To tell or influence the audience to respond in a desired way.