Solution Manual For Operations and Supply Chain Management, 16th Edition

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Chapter 01-Operations and Supply Chain Management1-1CHAPTER 1OPERATIONS AND SUPPLY CHAIN MANAGEMENTDiscussion Questions1.Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in thefollowing systems:a. An airlineSource: Aircraft manufacturer,in-flight food,repair parts, computer systemsMake:Aircraft and flight crew scheduling, groundservicesprovided at airports, aircraftmaintenance and repairDeliver:Outbound and arriving passenger service, baggage handlingReturn: Resolve anypost-serviceissues such as lost or damaged luggageb.An automobile manufacturerSource: Suppliers of components and rawmaterialsMake:Manufacturing of vehicles and components or subassemblies to be sold as sparepartsDeliver:Delivery to and sales from dealerships, delivery ofspare parts to the wholesalesystemReturn: Warrantyand recallrepairs, trade-insc.A hospitalSource: Medical supplies, cleaning services, disposal services, food services,qualifiedpersonnelMake:Inpatientrooms,outpatient clinics,emergencyroom,operatingroomsDeliver:Scheduling patients, providing treatment, ambulanceservice,family counselingReturn: Billing errors, follow up visitsd.An insurance companySource: Supplies needed for the office,underwriters, legal authority to operateMake:Establish policy guidelines and pricing, field agent/representative and facilitynetwork, develop Internet service capabilities, establish preferred vehicle repair servicenetworkDeliver:Meet with and advise clients, write policies, process and pay claimsReturn: refund of overpayments2.Define the service package of your college or university. What is its strongest element?What isits weakest one?The categories with examples are:Supporting facility-location, buildings, labs, parkingFacilitating goods–class schedules, computers, books, chalkExplicit services–classes with qualified instructors, placement officesImplicit services–status and reputation (e.g., Ivy League schools)

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Operations Management

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Operations And Supply Chain Managem...

Solution Manual For Operations and Supply Chain Management, 16th Edition

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