Solution Manual for Operations and Supply Chain Management: The Core, 5th Edition

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Chapter 01-Operations and Supply Chain ManagementCHAPTER 1OPERATIONS AND SUPPLY CHAIN MANAGEMENTDiscussion Questions1.Using Exhibit 1.2 as a model, describe the source-make-deliver-return relationships in thefollowingsystems:a.AnairlineSource:Aircraft manufacturer, in-flight food, repair parts, computer systemsMake:Aircraft and flight crew scheduling, ground services provided at airports,aircraft maintenance and repairDeliver:Outbound and arriving passenger service,baggage handlingReturn:Resolve any post-service issues such as lost or damaged luggageb.An automobilemanufacturerSource:Suppliers of components and raw materialsMake:Manufacturing of vehicles and components or subassemblies to be sold assparepartsDeliver:Delivery to and sales from dealerships, delivery of spare parts to the wholesalesystemReturn:Warranty and recall repairs, trade-insc.AhospitalSource:Medical supplies, cleaning services, disposal services, food services, qualifiedpersonnelMake:Inpatient rooms, outpatient clinics, emergency room, operating roomsDeliver:Scheduling patients, providing treatment, ambulance service, family counselingReturn:Billing errors, follow up visitsd.An insurancecompanySource:Suppliesneeded for the office, underwriters, legal authority to operateMake:Establish policy guidelines and pricing, field agent/representative and facilitynetwork, develop Internet service capabilities, establish preferred vehicle repairservice networkDeliver:Meet with and advise clients, write policies, process and pay claimsReturn:Refund of overpayments2.Define the service package of your college or university. What is its strongest element? What isits weakestone?The categories with examplesare:Supporting facility-location, buildings, labs, parkingFacilitating goods–class schedules, computers, books, chalkExplicit services–classes with qualified instructors, placement officesImplicit services–status and reputation (e.g., Ivy League schools)

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Operations Management

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Operations And Supply Chain Managem...

Solution Manual for Operations and Supply Chain Management: The Core, 5th Edition

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