Technical Communication Eleventh Edition Test Bank

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Page11.According to Chapter 1, most technical communication has six characteristics. Onecharacteristic is that technical communication helps readers solve problems. Which ofthe following is another characteristic of technical communication?A)Technical communication reflects an organization's goals and culture.B)Technical communication uses technical vocabulary as often as possible.C)Technical communication strives to both entertain and educate readers.D)Technical communication is most often aimed at a general audience rather than at aparticular audience.2.Chapter 1 states that effective technical communication is honest. The chapter thenpresents three reasons it is important to be honest when communicating. Which of thefollowing is NOT one of the reasons listed in Chapter 1?A)It's the right thing to do.B)If readers bring your dishonesty to the attention of your supervisor, your careermay be negatively affected.C)Readers can get hurt if you are dishonest.D)You and your organization could face serious legal charges if you are dishonest.3.Chapter 1 states that technical communicators use design to increase readability andmake their documents more effective. Which of the following is an example of a designfeature?A)easy-to-understand vocabularyB)typographyC)definitions of key termsD)effective topic sentencesE)all of the above4.According to Chapter 1, people who are good at communicating in the workplacepossess four skills and abilities, including the abilities to write clearly, solve problems,and analyze information. Which of the following is the fourth ability?A)the ability to perform researchB)the ability to perform as a speakerC)punctualityD)efficiency5.Chapter 1 identifies three sets of factors to consider when communicating technicalinformation. Which of the following is on this list?A)image-related factorsB)technology-related factorsC)purpose-related factorsD)none of the above

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Page26.Chapter 1 defines technical communication as a process encompassing which of thefollowing?A)documents and activitiesB)documentation and analysisC)process and analysisD)diagramming and activities7.Chapter 1 identifies skills and qualities shared by successful workplace communicators.Which of the following is NOT on this list?A)ability to perform researchB)ability to write codeC)ability to analyze informationD)ability to solve problems8.Chapter 1 identifies eight measures of excellence in technical communication. Whichpair in the following list might seem contradictory?A)accuracy and correctnessB)conciseness and clarityC)comprehensiveness and concisenessD)accessibility and professional appearance9.Chapter 1 identifies common reasons for creating technical documents. Which reason inthe following list is NOT mentioned in the chapter?A)to help others carry out a taskB)to change attitudes about a technology or an issueC)to establish common knowledge in the marketplaceD)to help others make a decision

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Page310.Which quality in the list below is evident in the revised version of the followingparagraph?Original: During our monthly meeting last month, we all came to the conclusion thatovertime procedures are inadequate and that new procedures need to be initiated. Idiscussed this problem with our chief accountant, who was sympathetic and agreed toconsider any changes we would like to make to the present procedures. Please bringyour suggested changes to this month's departmental meeting scheduled for 2:30 P.M.next Wednesday afternoon.Revision: During last month's meeting, we concluded that our overtime procedures needrevision. Our chief accountant has agreed to consider any changes we would like tomake to the present procedures. Please bring your suggested changes to this month'sdepartmental meeting scheduled for 2:30 P.M. next Wednesday.A)concisenessB)accuracyC)comprehensivenessD)correctness11.Which of the following is involved in creating technical communication?A)a company secretary writing a letter to a customerB)an electrical engineer filling out a standardized formC)a webmaster revising a company web pageD)a manager preparing an oral presentationE)all of the above12.Which two things must you clearly understand in order to communicate successfully?A)your audience and your purposeB)your proposal and your audienceC)your documentation and measures of excellenceD)your software and your hardware13.Which of these activities is NOT essential as you prepare to communicate technicalinformation?A)listeningB)readingC)writingD)speaking

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Page414.Which of these isa document-related factor you must consider when communicating onthe job?A)the amount of time you have to complete the communication taskB)the level of formality required in the final productC)the number of resources available to help you complete the communication taskD)All responses are correct.15.When creating a technical document, you often have to make compromises. Which ofthese is an example of a compromise related to communication?A)Your boss tells you to create the document in English and Spanish, so you do.B)You would prefer to create separate instruction sheets in English and Spanish, butyou create one sheet giving instructions in both languages to save on printing costs.C)Your audience is not made up of technical experts, so you use common words inplace of technical vocabulary.D)You place paper copies of your document in the boxes carrying your products, andyou post electronic copies online.16.Which statement best explains how the concept of company branding is related totechnical communication?A)Branding is concerned with making money, and employees are paid to helpcompanies make money.B)Branding is concerned with the image that a company presents to the world, andthat image includes its documents.C)Branding is largely concerned with color choices, so a document must contain thecompany's colors.D)Branding is concerned with slogans, and you might have to write a slogan for yourdepartment.17.Which of these is a measure of excellence in technical communication?A)accuracyB)tersenessC)plainnessD)celerity

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Page518.The engineering firm you work for is submitting a proposal to create an amphitheater ata state park. Proposals must be submitted in three-ring binders. You are in charge ofassembling the binders. You decide to put section divider tabs and an index into eachproposal binder. Which measure of excellence in technical communication does thisdecision reflect?A)honestyB)clarityC)comprehensivenessD)accessibility19.Which of these is a quality shown by a successful workplace communicator?A)keeping new information about your field to yourselfB)prioritizing your own needsC)displaying emotional intelligenceD)sharing proprietary information openly20.Which of these abilities is NOT likely to help you as a workplace communicator?A)the ability to perform researchB)the ability to solve problemsC)the ability to speak and write clearlyD)the ability to deflect attention21.Companies hiring technical professionals such as engineers, scientists, and programmersfocus primarily on the technical abilities of the candidates they consider foremployment.A)TrueB)False22.To make it easy for readers to find the information they need, many technicaldocuments are made up of small, independent sections.A)TrueB)False23.Most technical documents are produced by professional technical communicatorsworking alone.A)TrueB)False

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Page624.Technical communication primarily involves those whose main job is to producedocumentation such as reports and manuals.A)TrueB)False25.Chapter 1 identifies correctness as a characteristic of good technical communication. Inthis context,correctnessrefers to the proper use of grammar and punctuation toaccurately convey the intended meaning.A)TrueB)False26.For most employers, communication skills are less important than technical knowledge.A)TrueB)False27.Social-media posts such as tweets can be examples of technical documents.A)TrueB)False28.When you are communicating technical information on the job, your audience tends tobe the same every time.A)TrueB)False29.Generosity and honesty are characteristics of effective technical communicators.A)TrueB)False30.Technical communication involves knowing where to find trustworthy information.A)TrueB)False31.What is atechnical communicator?32.Chapter 1 lists a variety of examples of workplace communication. Name four of them.

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Page733.Chapter 1 lists six defining characteristics of technical communication. Onecharacteristic is that technical communication addresses particular readers. What arethree other characteristics mentioned in the chapter?34.Chapter 1 lists eight measures of excellence in technical communication. For example,excellent technical communication is honest. What are three other measures ofexcellence?35.Chapter 1 cites three reasons for ensuring that technical communication is honest. Thefirst is that being honest is the right thing to do. What is one other reason?36.As used in Chapter 1, what doesaccessibilitymean?37.As used in Chapter 1, what doescorrectnessmean?38.One basic purpose of design features is to create a positive impression with a document.What is one other purpose mentioned in Chapter 1?39.For what reason do most organizations welcome both positive and negative commentson blog posts?40.Why is the ability to prioritize and respond quickly more valuable in the contemporaryworkplace than ever before?

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Page8Answer Key1.A2.B3.B4.A5.C6.A7.B8.C9.C10.A11.E12.A13.C14.D15.B16.B17.A18.D19.C20.D21.B22.A23.B24.B25.A26.B27.A28.B29.A30.A31.A technical communicator (or technical writer) is a person whose main job is to produceapplications such as manuals, reports, and websites.32.Examples include memos, email, wikis, proposals, reports, oral presentations, letters,websites, podcasts, videos, posts on social-networking sites, newsletter articles, researchreports, and articles for trade and professional journals.33.The other five characteristics of technical communication are that it helps readers solveproblems, it reflects the organization's goals and culture, it is produced collaboratively,it uses design to increase readability, and it consists of words or images or both.34.The other seven measures of excellence are clarity, accuracy, comprehensiveness,accessibility, conciseness, professional appearance, and correctness.35.The other two reasons are that (1) if you are dishonest, readers can get hurt and (2) ifyou are dishonest, you and your organization could face serious legal charges.36.Accessibility refers to the ease with which readers can find the information they seek.37.Correctness refers to a document's adherence to conventions of grammar, punctuation,

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Page9spelling, mechanics, and usage.38.The other two purposes are to help readers navigate the document and to help themunderstand the document.39.Most organizations are willing to accept criticism in return for the opportunity togenerate meaningful discussions from which they can learn more about theirstakeholders.40.This quality is more valuable than ever before because social-media activity occursunceasingly.

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Page11.Chapter 2 lists four factors governing the fair-use exemption, which allows you to usecopyrighted material without permission under certain conditions. One factor is thenature and purpose of the copyrighted work. What is another factor?A)the effect of the use on the potential market for the copyrighted workB)the degree of difficulty you might encounter if you did seek permission to use thecopyrighted workC)whether the copyrighted work was published on the Internet, in which case it canbe considered to be in the public domainD)whether you intended to cause the copyright holder any harm—financial orotherwise—by using the copyrighted material2.Chapter 2 lists four ways you can help protect your client's or your employer'strademark. One is to use the trademark symbol. Which one of the following methods isalso listed in the chapter?A)Distinguish trademarks from other material, perhaps by setting the trademark in adifferent typeface or by using boldface type for emphasis.B)Use the trademarked item in various grammatical forms, including as an adjective(Xerox® copiers), a noun (Xeroxes®), and a verb (Xerox 500 copies).C)Use the plural form (Xeroxes) or the possessive form (Xerox's quality) of the termwhenever possible.D)Include a prominent warning about the civil and criminal penalties for infringingon the protections afforded by trademark law, similar to the FBI warning aboutcopyright that appears at the beginning of rental movies.3.According to Chapter 2, saying that a recently fired employee was “offered analternative career opportunity”would be an example of which of the following?A)exaggerationB)euphemismC)legalistic constructionD)none of the above4.The standard of utility is concerned with which of the following?A)the relationships we have with other individualsB)whether the positive and negative effects of an action or a policy will be distributedfairly among a groupC)the positive and negative effects that an action or a policy has, will have, or mighthave on othersD)the basic needs and welfare of individuals

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Page25.Chapter 2 lists four areas of law relevant to ethical issues in technical communication.One is copyright law. What are two others? (Select both answers.)A)trademark lawB)international lawC)contract lawD)criminal lawE)martial law6.What does the symbol ® indicate about a word, phrase, or symbol?A)It has been registered for trademark protection under theRegency d'InternationaleAgreement of 1996.B)It has been registered for trademark protection with the U.S. Patent and TrademarkOffice.C)It has been registered for trademark protection with the U.S. Patent and TrademarkOffice, but with "reserved" status.D)none of the above7.According to Chapter 2, ethicists such as Manuel Velasquez (2011) argue thatwhistle-blowing is justified if three conditions are satisfied. One condition is that thereis strong evidence that the organization is doing something that is hurting or will hurtother parties. What are the other two conditions? (Select both answers.)A)The employee has made a serious but unsuccessful attempt to resolve the problemthrough internal channels.B)Whistle-blowing is reasonably certain to prevent or stop the wrongdoing.C)The employee has suffered personal harm as a result of the wrongdoing, such asthe loss of a promotion, a substantial decrease in salary, or physical injury.D)The wrongdoing involves members of a minority group or affects individualsgranted specific rights under the Americans with Disabilities Act.8.Which of the following is NOT a guideline for using social media ethically and legally,according to Chapter 2?A)Keep your private social-media accounts separate from those at work.B)Avoid revealing unauthorized news about your own company.C)Work efficiently by repurposing pieces of content you wrote for other workplacedocuments.D)Avoid false endorsements.

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Page39.What does liability law have to do with technical communication?A)Liability law regulates the words and pictures available for use in sets ofinstructions.B)Liability law says that a manufacturer or seller of a product is liable for injuries ordamages caused by the use of that product.C)Liability law puts the responsibilty for product safety onto consumers.D)Liability law requires instructions to fit on a single printed page.10.Which of these resources is likely to be available to employees of a company with astrong ethical culture?A)a code of conduct or a code of ethicsB)a way to submit ethics concerns anonymouslyC)an ethics office or an ombudspersonD)All responses are correct.11.Which of the following preferences does Creative Commons NOT give copyrightowners a means to control?A)whether their work can be shared only in noncommercial environmentsB)whether users of the work must attribute itC)whether the copyright will expire after a fixed amount of timeD)whether others may alter or build on the existing work12.A writer preparing an electrician's manual is considering inserting company-designeddanger symbols to denote the potential for electrocution. In deciding whether to do so,what should the writer's primary concern be?A)codes of conductB)liability lawC)copyright lawD)whistle-blowing13.When your state's revenues for the year are 40 percent below estimates, the statelegislature cuts education funds by 40 percent but reduces farmers' subsidies by only 20percent. Which moral standard does this action violate?A)careB)utilityC)justiceD)rights

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Page414.Systems Software, Inc. is introducing a new piece of sophisticated graphics software. Arecently hired writer has been assigned to write the Getting Started manual for theproduct. Being a novice, the writer first pages through similar manuals written by othergraphics software companies to get ideas about how to write the manual. Which of thefollowing statements is true?A)The writer has violated copyright law.B)The writer has ignored an express warranty.C)The writer has taken advantage of the fair-use concept.D)The writer has done nothing ethically wrong.15.You work for a pharmaceuticals company. During your lunch breaks, you have becomeacquainted with one of the graphic artists at your company. He has just finisheddesigning a logo for a new product, and the logo is now on your company's website. Hementions that he created the new design by downloading a logo that he found on anautomaker's website and changing it a little. Which of the following statements is true?A)Your company is protected by the fair-use concept because your company and theother company are in different industries.B)Your company is protected by the work-made-for-hire concept.C)Your company has probably violated the automaker's trademark.D)Your company is protected because there is no trademark or registered trademarksymbol after the logo on the automaker's website.16.You are writing the second edition of a user manual to be included with software sold tothe general public. You want to reuse a portion of the introductory materials from thefirst edition but cannot determine who wrote that section or what the contractualconditions were. You know that your company has customarily required that freelancewriters sign work-made-for-hire agreements. What should you do?A)Rewrite the introductory materials yourself.B)State in a footnote that the excerpt was written under a work-made-for-hireagreement.C)Register the work with the appropriate government agency.D)Include a disclaimer when you insert the materials from the first edition.

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Page517.In one state, West County and East County share a border. The state capital is in EastCounty. Many residents of West County (almost half of all adults in the county)commute to East County for work. East County has high levels of air pollution, andresidents there must get their car exhaust systems tested every two years. Although WestCounty has less air pollution than East, the pollution levels in West are rising. The stateDepartment of Environmental Regulation orders that residents of West County mustnow get their car exhaust systems tested every two years as well. What moral standardbest explains this decision by the Department of Environmental Regulation?A)careB)utilityC)rightsD)clarity18.Steven is selling a used car that is 10 years old. He found a way to set the odometer back50,000 miles, making his car appear more valuable than it actually is. A potential buyerlooks at the car and is amazed at the low mileage. He asks Steven if anyone hastampered with the odometer. Steven replies, “Hey, that would be illegal. No one wantsto get caught doing something illegal.” What type of misleading statement did Stevenmake in his reply?A)an exaggerationB)a euphemismC)a false implicationD)a double negative19.Susan was assigned to analyze the process her company uses to write proposals. Sheworked on her report for more than a month. Stacy in the marketing department andJohn in the finance department gave Susan a lot of information and had several meetingswith her. Susan placed an acknowledgments section in her report, where she thankedStacy and John. What standard best explains Susan's decision to provideacknowledgments?A)justiceB)rightsC)utilityD)care

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Page620.Your company, Acme Co., is sponsoring a three-hour field day for children at a localpark, featuring games, sports, and snacks. Parents must sign up their children online.Your company wants to take pictures of children at the event, but it needs parents'permission. Which option below best describes an ethical way to get parents'permission?A)Place a checkbox on the online form that reads “I agree to the terms and conditionsof the field day” and provide a link to a separate page of terms and conditions.Design the form so that this checkbox is already checked when the parent gets tothat page.B)Provide a link to a separate page of terms and conditions. Have the companylawyers write the terms and conditions in legal language and with citations ofrelevant laws in case another lawyer reads them.C)Place a checkbox on the online form that reads “I agree to allow Acme Co. to takepictures of my child or children to record and promote field-day activities.” Designthe form so that this checkbox is not checked when the parent gets to that page.D)All options are equally ethical.21.When exporting goods, U.S. companies can face ethical challenges that they do not facewhen selling goods in the United States.A)TrueB)False22.Under the concept ofwork made for hire, anything written on the job by an employeebeing paid by the organization is the property of the organization—provided that theemployee agrees after the document is written to surrender his or her copyright.A)TrueB)False23.Only professionals with management responsibilities have ethical responsibilities to theenvironment.A)TrueB)False24.Plagiarism is a legal issue and not an ethical issue.A)TrueB)False

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