Technical Communication Twelfth Edition Test Bank

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Page11.What is atechnical communicator?2.Chapter 1 lists a variety of examples of workplace communication. Name four of them.3.Chapter 1 lists six defining characteristics of technical communication. Onecharacteristic is that technical communication addresses particular readers. What arethree other characteristics mentioned in the chapter?4.Chapter 1 lists nine measures of excellence in technical communication. For example,excellent technical communication is honest. What are three other measures ofexcellence?5.Chapter 1 cites three reasons for ensuring that technical communication is honest. Thefirst is that being honest is the right thing to do. What is one other reason?6.As used in Chapter 1, what doesusabilitymean?7.As used in Chapter 1, what doesclaritymean?8.One basic purpose of design features is to create a positive impression with a document.What is one other purpose mentioned in Chapter 1?9.How does emotional intelligence relate to being a successful communicator in theworkplace?10.Why is the ability to prioritize and respond quickly more valuable in the contemporaryworkplace than ever before?11.Companies hiring technical professionals such as engineers, scientists, and programmersfocus primarily on the technical abilities of the candidates they consider foremployment.A)TrueB)False

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Page212.An effective technical document must be both concise and comprehensive.A)TrueB)False13.Most technical documents are produced by professional technical communicatorsworking alone.A)TrueB)False14.Technical communication primarily involves those whose main job is to producedocumentation such as reports and manuals.A)TrueB)False15.Chapter 1 identifies correctness as a characteristic of good technical communication. Inthis context,correctnessrefers to the proper use of grammar and punctuation toaccurately convey the intended meaning.A)TrueB)False16.Accessibility is a measure of how easily a document can be downloaded.A)TrueB)False17.Social-media posts such as tweets can be examples of technical documents.A)TrueB)False18.When you are communicating technical information on the job, your audience tends tobe the same every time.A)TrueB)False19.Generosity and honesty are characteristics of effective technical communicators.A)TrueB)False

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Page320.Technical communication involves knowing where to find trustworthy information.A)TrueB)False21.According to Chapter 1, most technical communication has six characteristics. Onecharacteristic is that technical communication helps readers solve problems. Which ofthe following is another characteristic of technical communication?A)Technical communication reflects an organization's goals and culture.B)Technical communication uses technical vocabulary as often as possible.C)Technical communication strives to both entertain and educate readers.D)Technical communication is most often aimed at a general audience rather than at aparticular audience.22.Chapter 1 states that effective technical communication is honest. The chapter thenpresents three reasons it is important to be honest when communicating. Which of thefollowing is NOT one of the reasons listed in Chapter 1?A)It's the right thing to do.B)If readers bring your dishonesty to the attention of your supervisor, your careermay suffer.C)Readers can get hurt if you are dishonest.D)You and your organization could face serious legal charges if you are dishonest.23.Chapter 1 states that technical communicators use design to increase readability andmake their documents more effective. Which of the following is an example of a designfeature?A)easy-to-understand vocabularyB)typographyC)definitions of key termsD)effective topic sentences24.You are in charge of creating a podcast of an interview with the CEO of your company.The audio file will be posted on the company's website. You decide to make a transcriptavailable so that audience members with hearing impairments will be able to read theinterview. Which measure of excellence in technical communication does this decisionreflect?A)accuracyB)accessibilityC)usabilityD)clarity

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Page425.Chapter 1 identifies five sets of factors to consider when communicating technicalinformation. Which of the following is NOT on this list?A)image-related factorsB)setting-related factorsC)purpose-related factorsD)audience-related factors26.Chapter 1 defines technical communication as a process encompassing which of thefollowing?A)documents and activitiesB)documentation and analysisC)process and analysisD)diagramming and activities27.Chapter 1 identifies skills and qualities shared by successful workplace communicators.Which of the following is NOT on this list?A)ability to perform researchB)ability to write codeC)ability to analyze informationD)ability to speak and write clearly28.Chapter 1 identifies nine measures of excellence in technical communication. Whichpair in the following list might seem contradictory?A)accuracy and correctnessB)conciseness and clarityC)comprehensiveness and concisenessD)accessibility and professional appearance29.Chapter 1 identifies common reasons for creating technical documents. Which reason inthe following list is NOT mentioned in the chapter?A)to help others carry out a taskB)to change attitudes about a technology or an issueC)to establish common knowledge in the marketplaceD)to help others make a decision

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Page530.Which quality in the original below is evident in the revised version of the followingparagraph?Original: During our monthly meeting last month, we all came to the conclusion thatovertime procedures are inadequate and that new procedures need to be initiated. Idiscussed this problem with our chief accountant, who was sympathetic and agreed toconsider any changes we would like to make to the present procedures. Please bringyour suggested changes to this month's departmental meeting scheduled for 2:30 P.M.next Wednesday afternoon.Revision: During last month's meeting, we concluded that our overtime procedures needrevision. Our chief accountant has agreed to consider any changes we would like tomake to the present procedures. Please bring your suggested changes to this month'sdepartmental meeting scheduled for 2:30 P.M. next Wednesday.A)concisenessB)accuracyC)comprehensivenessD)correctness31.Which of the following is NOT one of the four basic modes of communication?A)speakingB)readingC)writingD)typing32.Which two things must you clearly understand in order to communicate successfully?A)your audience and your purposeB)your proposal and your audienceC)your documentation and measures of excellenceD)your software and your hardware33.According to Chapter 1, what is the biggest difference between technicalcommunication and the kinds of writing you do in other college courses?A)Technical communication makes greater use of technical vocabulary.B)Technical communication makes greater use of images and graphics.C)Technical communication has a somewhat different focus on purpose andaudience.D)Technical communication follows different style conventions.

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Page634.Which of these is aprocess-relatedfactor you must consider when communicating onthe job?A)How will your document aid problem solving?B)What is the problem context for your document?C)What problems is your audience trying to solve?D)Do your schedule and budget limit how much information you can include in thedocument?35.When creating a technical document, you often have to make compromises. Which ofthese is an example of a compromise related to communication?A)Your boss tells you to create the document in English and Spanish, so you do.B)You would prefer to create separate instruction sheets in English and Spanish, butyou create one sheet giving instructions in both languages to save on printing costs.C)Your audience is not made up of technical experts, so you use common words inplace of technical vocabulary.D)You place paper copies of your document in the boxes carrying your products, andyou post electronic copies online.36.Which statement best explains how the concept of company branding is related totechnical communication?A)Branding is concerned with making money, and employees are paid to helpcompanies make money.B)Branding is concerned with the image that a company presents to the world, andthat image includes its documents.C)Branding is largely concerned with color choices, so a document must contain thecompany's colors.D)Branding is concerned with slogans, and you might have to write a slogan for yourdepartment.37.Which of these is a measure of excellence in technical communication?A)accuracyB)tersenessC)plainnessD)celerity

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Page738.The engineering firm you work for is submitting a proposal to create an amphitheater ata state park. Proposals must be submitted in three-ring binders. You are in charge ofassembling the binders. You decide to put section divider tabs and an index into eachproposal binder. Which measure of excellence in technical communication does thisdecision reflect?A)honestyB)clarityC)comprehensivenessD)usability39.Which of these is a quality shown by a successful workplace communicator?A)keeping new information about your field to yourselfB)prioritizing your own needsC)displaying emotional intelligenceD)sharing proprietary information openly40.Which of these abilities is NOT likely to help you as a workplace communicator?A)the ability to perform researchB)the ability to analyze informationC)the ability to speak and write clearlyD)the ability to deflect attention

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Page8Answer Key1.2.3.4.5.6.7.8.9.10.11.B12.A13.B14.B15.A16.B17.A18.B19.A20.A21.A22.B23.B24.B25.A26.A27.B28.C29.C30.A31.D32.A33.C34.D35.B36.B37.A38.D39.C40.D

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Page11.The standard of utility is concerned with what?2.Chapter 2 lists four areas of law relevant to ethical issues in technical communication.One is copyright law. What are two others?3.Chapter 2 lists four factors governing the fair-use exemption, which allows you to usecopyrighted material without permission under certain conditions. One factor is thenature and purpose of the copyrighted work. What are the other three factors?4.What does the symbol ® stand for, and what rights does it grant a company?5.What advantage does using a trademark symbol confer upon an organization?6.An effective code of conduct has three characteristics. One is that it protects the publicrather than members of the organization or profession. What is one other characteristicof an effective code of conduct?7.According to Chapter 2, what is the potential downside to whistle-blowing?8.According to Chapter 2, saying that a new line of air fresheners is "guaranteed to staveoff any and every odor that comes your house's way" would be an example of what?9.Chapter 2 states that as an employee, you have five obligations to your employer. Oneobligation is honesty and candor. What are two of the other obligations?10.According to Chapter 2, using social media ethically entails avoiding falseendorsements. What are three other guidelines for the ethical use of social media?11.When exporting goods, U.S. companies can face ethical challenges that they do not facewhen selling goods in the United States.A)TrueB)False

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Page212.Under the concept ofwork made for hire, anything written on the job by an employeebeing paid by the organization is the property of the organization—provided that theemployee agrees after the document is written to surrender his or her copyright.A)TrueB)False13.Only professionals with management responsibilities have ethical responsibilities to theenvironment.A)TrueB)False14.It is generally acceptable to use company boilerplate without attribution.A)TrueB)False15.Contract law affects technical communication because technical documents sometimescontain warranty statements.A)TrueB)False16.Fair-use guidelines apply to graphics just as they do to words.A)TrueB)False17.According to the principle of the moral minimum, it is permissible for companies topassively reinforce patterns of discrimination in product information if the audience towhich the product is being sold practices that discrimination.A)TrueB)False18.To be effective, a code of conduct must stipulate penalties.A)TrueB)False19.When warning users about the dangers of products, writers should avoid usingmandatory language such asmustandshall.A)TrueB)False

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Page320.Fair useis best described as a set of general guidelines on ways to use small parts ofsomeone else's copyrighted material for purposes such as commentary, criticism, andresearch.A)TrueB)False21.Chapter 2 lists four factors governing the fair-use exemption, which allows you to usecopyrighted material without permission under certain conditions. One factor is thenature and purpose of the copyrighted work. What is another factor?A)the effect of the use on the potential market for the copyrighted workB)the degree of difficulty you might encounter if you did seek permission to use thecopyrighted workC)whether the copyrighted work was published on the Internet, in which case it canbe considered to be in the public domainD)whether you intended to cause the copyright holder any harm—financial orotherwise—by using the copyrighted material22.Chapter 2 lists four ways you can help protect your client's or your employer'strademark. One is to use the trademark symbol. Which one of the following methods isalso listed in the chapter?A)Distinguish trademarks from other material, perhaps by setting the trademark in adifferent typeface or by using boldface type for emphasis.B)Use the trademarked item in various grammatical forms, including as an adjective(Xerox® copiers), a noun (Xeroxes®), and a verb (Xerox® 500 copies).C)Use the plural form (Xeroxes®) or the possessive form (Xerox's® quality) of theterm whenever possible.D)Include a prominent warning about the civil and criminal penalties for infringingon the protections afforded by trademark law, similar to the FBI warning aboutcopyright that appears at the beginning of rental movies.23.According to Chapter 2, saying that a recently fired employee was “offered analternative career opportunity” would be an example of which of the following?A)exaggerationB)euphemismC)legalistic constructionD)none of the above

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Page424.The standard of utility is concerned with which of the following?A)the relationships we have with other individualsB)whether the positive and negative effects of an action or a policy will be distributedfairly among a groupC)the positive and negative effects that an action or a policy has, will have, or mighthave on othersD)the basic needs and welfare of individuals25.Chapter 2 lists four areas of law relevant to ethical issues in technical communication.One is copyright law. What are two others?A)trademark law and contract lawB)international law and criminal lawC)martial law and liability lawD)international law and martial law26.What does the symbol ®indicate about a word, phrase, or symbol?A)It has been registered for trademark protection under theRegency d'InternationaleAgreement of 1996.B)It has been registered for trademark protection with the U.S. Patent and TrademarkOffice.C)It has been registered for trademark protection with the U.S. Patent and TrademarkOffice, but with "reserved" status.D)The company claims the design or device as a trademark but has not yet registeredthe trademark.27.According to Chapter 2, ethicists such as Manuel Velasquez(2011) argue thatwhistle-blowing is justified if three conditions are satisfied. One condition is that thereis strong evidence that the organization is doing something that is hurting or will hurtother parties. What is one other condition?A)The employee has made a serious attempt to resolve the problem through internalchannels.B)The employee can be reasonably certain he or she will not be penalized forwhistle-blowing.C)The employee has suffered personal harm as a result of the wrongdoing, such asthe loss of a promotion, a substantial decrease in salary, or physical injury.D)The wrongdoing involves members of a minority group or affects individualsgranted specific rights under the Americans with Disabilities Act.

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Page528.Which of the following is NOT a guideline for using social media ethically and legally,according to Chapter 2?A)Keep your private social-media accounts separate from those at work.B)Avoid revealing unauthorized news about your own company.C)Work efficiently by repurposing pieces of content you wrote for other workplacedocuments.D)Avoid false endorsements.29.What does liability law have to do with technical communication?A)Liability law regulates the words and pictures available for use in sets ofinstructions.B)Liability law says that a manufacturer or seller of a product is liable for injuries ordamages caused by the use of that product.C)Liability law puts the responsibility for product safety on consumers.D)Liability law requires instructions to fit on a single printed page.30.Which of these resources is likely to be available to employees of a company with astrong ethical culture?A)a formal code of conductB)a way to avoid regulations that might affect the company's profitabilityC)kickbacks from suppliers or customersD)conflicts of interest31.Which of the following preferences does Creative Commons NOT give copyrightowners a means to control?A)whether their work can be shared only in noncommercial environmentsB)whether users of the work must attribute itC)whether the copyright will expire after a fixed amount of timeD)whether others may alter or build on the existing work32.A writer preparing an electrician's manual is considering inserting company-designeddanger symbols to denote the potential for electrocution. In deciding whether to do so,what should the writer's primary concern be?A)codes of conductB)liability lawC)copyright lawD)whistle-blowing

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Page633.When your state's revenues for the year are 40 percent below estimates, the statelegislature cuts education funds by 40 percent but reduces farmers' subsidies by only 20percent. Which moral standard does this action violate?A)careB)utilityC)justiceD)rights34.Systems Software, Inc. is introducing a new piece of sophisticated graphics software. Arecently hired writer has been assigned to write the Getting Started manual for theproduct. Being a novice, the writer first pages through similar manuals written by othergraphics software companies to get ideas about how to write the manual. Which of thefollowing statements is true?A)The writer has violated copyright law.B)The writer has ignored an express warranty.C)The writer has taken advantage of the fair-use concept.D)The writer has done nothing ethically wrong.35.You work for a pharmaceutical company. During your lunch breaks, you have becomeacquainted with one of the graphic artists at your company. He has just finisheddesigning a logo for a new product, and the logo is now on your company's website. Hementions that he created the new design by downloading a logo that he found on anautomaker's website and changing it a little. Which of the following statements is true?A)Your company is protected by the fair-use concept because your company and theother company are in different industries.B)Your company is protected by the work-made-for-hire concept.C)Your company has probably violated the automaker's trademark.D)Your company is protected because there is no trademark or registered trademarksymbol after the logo on the automaker's website.36.You are writing the second edition of a user manual to be included with software sold tothe general public. You want to reuse a portion of the introductory materials from thefirst edition but cannot determine who wrote that section or what the contractualconditions were. What should you do?A)nothingB)Rewrite the introductory materials yourself.C)Register the work with the appropriate government agency.D)Include a disclaimer when you insert the materials from the first edition.

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Page737.In one state, West County and East County share a border. The state capital is in EastCounty. Many residents of West County (almost half of all adults in the county)commute to East County for work. East County has high levels of air pollution, andresidents there must get their car exhaust systems tested every two years. Although WestCounty has less air pollution than East, the pollution levels in West are rising. The stateDepartment of Environmental Regulation orders that residents of West County mustnow get their car exhaust systems tested every two years as well. What moral standardbest explains this decision by the Department of Environmental Regulation?A)careB)utilityC)rightsD)clarity38.Steven is selling a used car that is 10 years old. He found a way to set the odometer back50,000 miles, making his car appear more valuable than it actually is. A potential buyerlooks at the car and is amazed at the low mileage. He asks Steven if anyone hastampered with the odometer. Steven replies, “Hey, that would be illegal. No one wantsto get caught doing something illegal.” What type of misleading statement did Stevenmake in his reply?A)an exaggerationB)a euphemismC)a false implicationD)a double negative39.Julianawas assigned to analyze the process her company uses to write proposals. Sheworked on her report for more than a month. Rashmi in the marketing department andJohn in the finance department gave Juliana a lot of information and had severalmeetings with her. Juliana placed an acknowledgments section in her report, where shethanked Rashmi and John. What standard best explains Juliana's decision toacknowledge her colleagues?A)justiceB)rightsC)utilityD)care

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