CompTIA A+ 220-1001 & 220-1002 Exam Cram B - CompTIA A+ 1002

• Which of the following statements best describes how to restart the Print Spooler Services? (Select the Two Best Answers)

Enter net stop spooler and then net start spooler on the command line
Enter net stop print spooler and then net start print spooler on the command line
Goto Computer Management > Services and Restart the Print Spooler Service
Goto Computer Management > System Tools > Event Viewer and Restart Print Spooler Service

• Where is Registry hive data stored?

\%systemroot%\Windows
\%systemroot%\Windows\System32\Config
\%systemroot%\System32
\%systemroot%\System32\Config

Clinton needs a more secure partition on his hard drive. Currently, the only partition on the drive (C:) is formatted as FAT32. He cannot lose the data on the drive but must have a higher level of security, so he is asking you to change the drive to NTFS. Which of the following is the proper syntax for this procedure?

change C: /FS:NTFS
change C: NTFS /FS
convert C: /FS:NTFS
convert C: NTFS /FS

• Tom has a 200 GB hard drive partition (Known as C:) on a Windows Computer. He has 15 GB free space on the partition. Which of the following statements best describes how he can defrag the partition?

He can run the Disk Defragmenter in Computer Management
He can run defrag.exe -f on the command line.
He can run defrag.exe -v on the command line.
He can run defrag.exe -A on the command line.

You are utilizing WSUS and are testing new updates on the PCs. What is this an example of?

Host-Based Firewall
Application baselining
Patch Management
Virtualization

Which versions of Windows 8 allow for joining domains? (Select the Two Best Answers)

Standard
Pro
Ultimate
Enterprise

One of your customers reports that there is a large amount of spam in her email inbox. Which of the following statements describes the best course of action to recommend to her?

Advise her to create a new email account
Advise her to add the senders to the junk email senders list
Advise her to find a new ISP
Advise her to reply to all spam and opt out of future emails

In Windows, where can devices like the display and hard drives be configured to turn off after a certain amount of time?

Power Plans
Display Properties
Computer Management
Task Manager

Which of the following procedures best describes how to find out which type of connection the printer is using?

Right-Click the Printer, Select Properties, and Click Sharing Tab
Right-Click the Printer, Select Properties, and Click the Advanced Tab
Right-Click the Printer, Select Properties, and Click the Separator Page button.
Right-Click the Printer, Select Properties, and select the Ports Tab.

Your customer is having problems printing from an application. You attempt to send a test page to the printer. Which of the following statements best describes why a test page should be used to troubleshoot the issues?

It allows you to see the quality of the printer output
The output of the test page allows you to initialize diagnostic routines on the printer.
It verifies the connectivity and illuminates possible application problems.
It clears the print queue and resets the printer memory

A user’s hard drive seems very slow in its reaction to when opening applications. Which of the following statements best describes the most likely cause of this?

The drive needs to be initialized
The temporary files need to be deleted
The drive is fragmented
The drive’s SATA data connector is lose.

Which of the following actions will NOT secure a functioning computer workstation?

Setting a Strong Password
Changing Default Usernames
Disabling the Guest Account
Sanitizing the Hard Drive

Which utility enables you to implement auditing on a single Windows Computer?

Local Security Policy
Group Policy Editor
AD DS
Services.msc

Which of the following statements best describes the main function of a device driver?

Modifies Applications
Works with Memory more efficiently
Improves device performance
Allows the OS to talk to the devices

• Where are restore points stored after they are created?

The Recycler Folder
The System32 Folder
The %systemroot% Folder
The System Volume Information Folder

Which of the following is considered to be government-regulated data?

DRM
EULA
PII
DMCA

Which of the following are types of social engineering? (Select the Two Best Answers)

Malware
Shoulder Surfing
Tailgating
Rootkits

Which of the following is the service that controls the printing of documents in a Windows Computer?

Printer
Print Server
Print Spooling
Print Spooler

Which of the following is the best way to ensure that a hard drive is secure for disposal?

Magnetically erase the drive
Format the drive
Run bootrec /fixmbr
Convert the drive to NTFS

A month ago, you set up a wireless access point/router for a small business that is a customer of yours. Now, the customer calls and complains that Internet access is getting slower and slower. As you look at the WAP/router, you notice that it was reset at some point and is now set for Open Access. You then guess that neighboring companies are using the service connection. Which of the following statements best describes how you can restrict access to your customer’s wireless connection? (Select the Two Best Answers)

Configure the wireless access point to use WPA2
Configure MS-CHAPv2 on the WAP/Router
Disable SSID Broadcasting
Move the WAP/Router to another corner of the office

A first-level help desk support technician receives a call from a customer and works with the customer for several minutes to resolve the call, but the technician is unsuccessful. Which of the following steps should the technician perform next?

The tech should explain to the customer that he will receive a callback when someone more qualified is available.
The tech should escalate the call to another tech.
The tech should explain to the customer that the problem cannot be resolved and end the call.
The tech should continue working with the customer until the problem is resolved.

A customer complains that there is nothing showing on the display of his laptop. Which of the following should you attempt FIRST on the computer?

You should replace the inverter
You should reinstall the Video Drivers
You should boot into Safe Mode
You should check whether the laptop is in Standby or Hibernate mode.

• During an installation of Windows, you are given an opportunity to load alternative third-party drivers. Which device are you most likely loading drivers for?

CD-ROM
SCSI Drive
USB Mouse
BIOS/UEFI

A Windows 10 Computer in a Windows Workgroup can have how many concurrent connections?

10 or Fewer
15 or fewer
20 or fewer
25 or fewer

Megan's laptop runs perfectly when she is at work, but when she takes it on the road, it cannot get on the Internet. Internally, the company uses static IP Address for all computers. What should you do to fix the problem?

Tell Megan to get a wireless cellular card and service
Tell Megan to use DHCP
Tell Megan to configure the alternate configuration tab of TCP/IP properties.
Configure a static IP address in the Alternate Configuration tab of the user's TCP/IP properties and enable DHCP in the General Tab.

Which power saving mode enables the best power saving, while still allowing the session to be reactivated later?

Standby
Suspend
Hibernate
Shutdown

• John's computer has two hard drives, each 1 TB. The first is the system drive and is formatting as NTFS. The second is the data drive and is formatted as FAT32. Which of the following statements are true? (Select the Two Best Answers)

Files on the system drive can be secured
Larger logical drives can be made on the data drive
The cluster size is larger, and storage is more efficient on the system drive.
The cluster size is smaller, and storage is more efficient on the system drive.

When using the command line, a switch _?

enables the command to work across any operating system
is used in application icons
changes the core behavior of a command, forcing the command to perform unrelated actions
alters the actions of a command, such as widening or narrowing the function of the command

You need to view any application errors that have occurred today. Which tool should be used?

Event Viewer
Local Security Policy
Msconfig
sfc /scannow

Which of the following commands can help you modify the startup environment?

Msconfig
Ipconfig
Boot Config Editor
Registry Editor

Which of the following log files references third-party software error messages?

Security Log
System Log
Application Log
Setuperr.log

Which of the following provides the lowest level of wireless security protection?

Disable the SSID Broadcast
Use RADIUS
Use WPA2
Enable WEP on the Wireless Access Point

• A Customer uses an encrypted wireless network. One of the users has shared a folder for access by any computer. The customer complains that the files sometimes appear and disappear from the shared folder. Which of the following statements best describes how to fix this problem? (Select the Two Best Answers)

Enable encryption on the Router and the Clients
Encrypt the Drive that has the share using EFS (Encrypting File System)
Increase the level of security on the NTFS folder by changing the Permissions
Change the Share-Level Permissions on the Shared Folder

A customer is having difficulties with his hard drive, and the system won't boot. You discover that the operating system has to be reloaded. Which of the following statements best describes how to explain this to the customer?

"I need to rebuild the computer."
"I need to format the hard drive and reload the software."
"I need to run a bootrec /fixmbr on the Computer."
"I need to restore the system, data loss might occur."

Users in your accounting department are prompted to provide usernames and passwords to access the payroll system. Which type of authentication method is being requested in this scenario?

MFA
Single-Factor
TACACS+
RADIUS

Which of the following commands makes a duplicate of a file?

Move
Copy
Dir
LS

Which tool in Windows enables a user to easily see how much memory a particular process uses?

System Information Tool
Registry
Task Manager
Performance Monitor

Windows was installed on a computer with two hard drives: a C: drive and a D: drive. Windows is installed to C:, and it works normally. The user of this computer complains that this applications are drive intensive and that they slow down the computer. Which of the following statements best describes how to resolve the problem?

Move the Paging File to the D: Drive
Reinstall Windows on the D: Drive rather than the C: drive.
Defrag the D: Drive.
Decrease the Paging File Size.

Which of the following tools should be used to protect a computer form electrostatic discharge (ESD) while you are working inside it?

Multimeter
Crimper
Antistatic Wrist Strap
PSU Tester

You are running some cable from an office to a computer located in a warehouse. As you are working in the warehouse, a 55-gallon drum falls from a pallet and spills what smells like ammonia. Which of the following statements best describes the first step you should take in your efforts to resolve this problem?

Call 911
Call the building supervisor
Get out of the area
Save the computer

While you are upgrading a customer's sever hard drives, you notice looped network cables lying all around the server room floor. Which of the following statements best describes how to resolve this issue?

Ignore the problem
Tell the customer about safer alternatives
Call the building supervisor
Notify the administrator

Which of the following statements best describes the recommended solution for a lithium-ion battery that won't hold a charge any longer?

Throw it in the trash
Return it to the battery manufactuer
Connect the local municipality and inquire as to their disposal methods
Open the batter and remove the deposits

Which of the following statements is NOT assertive communication?

"I certainly know how you feel, losing data is a terrible thing."
"Could you explain again exactly what you would like done?"
"Do your employees always cause issues on computers like these?"
"What can I do to help you?"

A customer has a malfunctioning PC, and as you are about to begin repairing it, the customer proceeds to tell you about the problem with the Server. Which of the following statements best describes how to respond to the customer?

"Wait until I finish with the PC."
"I'm sorry, but I don't know how to fix servers."
"Is the server problem related to the PC Problem?"
"I have to call my supervisor."

Which of the following could be described as the chronological paper trail of evidence?

First Response
Chain of Custody
Setting and meeting expectations
Data preservation

Which of the following statements best describes what NOT to do when moving servers and server racks?

Remove Jewelry
Move a 70-pound wire rack by yourself
Disconnect power to the servers before moving them.
Bend at the knees and lift with your legs

Active communication includes which of the following?

Filtering out unnecessary information
Declaring that the customer doesn't know what he or she is doing
Clarifying the customer's statements
Mouthing off

You are troubleshooting a tablet PC that has a frozen application. You have attempted to end the underlying Task of the application but have not succeeded. Which of the following statements best describes the next recommended course of action?

Hard reset
Force quit the app
Soft reset
Bring the tablet to an authorized service center

Which of the following statements best describes the first course of action to removing malware?

Schedule scans and run updates

Enable system restore

Identify malware symptoms

Educate the end user

Disable system restore

Quarantine infected systems

Remediate infected systems

You are working on a Windows computer that is performing slowly. Which of the following commands should you use to resolve the problem? (Select the Two Best Answers)

Format

Dism

Ipconfig

chkdsk

Dir

diskpart

A customer reports that an optical drive in a PC is no longer responding. Which of the following statements best describes the first question you should ask the customer?

"What has changed since the optical drive worked properly?"
"Did you log in with your administrator account?"
"What did you modify since the optical drive worked?"
"Have you been to any inappropriate websites?"

A coworker is traveling to Europe and is bringing her desktop computer. She asks you what concerns there might be. Which of the following statements best describes how to respond to the customer? (Select the Two Best Answers)

Advise her that the computer is not usable in other countries.
Advise her to check for a compatible power adapter for that Country
Advise her to use a line conditioner for the correct voltage
Advise her to check the voltage selector on the power supply

After you remove malware/spyware from a customer's PC for the third time, which of the following steps should be taken next?

Tell him you can't fix the system again
Do nothing; the customer pays every time
Show him how to avoid the problem
Change his user permission

You are asked to fix a problem with a customer's Active Directory Domain Service domain controller that is outside the scope of your knowledge. Which of the following statements best describes the recommended course of action?

Learn on the job by trying to fix the problem
Tell the customer that the problem should be reported to another technician
Assure the customer that the problem will be fixed very soon
Help the customer find the appropriate channels to fix the problem

When you are working on a computer, which of the following should be disconnected to prevent electrical shock? (Select the Two Best Answers)

Printer
Mouse
Telephone Cord
Power Cord

You are troubleshooting a Windows Server computer that you have little knowledge about. The message on the screen says there is a "DHCP Partner Down" error. No other technicians are available to help you, and your manager wants the server fixed ASAP or you are fired. Which of the following statements best describes the recommended course of action? (Select the Two Best Answers)

Identify the problem.

Escalate the problem.

Establish a plan of action.

Call tech support.

Verify full system functionality

Test the theory to determine cause.

Tell your boss to kick rocks and quit and go find a job that has a more supportive, positive environment.

Which of the following protects confidential information from being disclosed publicly?

Classification
Social Engineering
HTTP
Hard Drive Wipe

Programs that run when Windows starts are stored in which of the following registry hives?

HKEYCURRENTCONFIG
HKEYUSERS HKEYLOCALMACHINE HKEYCLASSES_ROOT

Typically, which of the following Windows tools enables you to configure a SOHO router?

Web Browser
Device Manager
Msconfig
File Explorer

• Which of the following steps is performed first when running a clean install of Windows on a Brand New SAS hard drive?

Format the Partition
Partition the Drive
Configure Windows Settings
Load RAID Drivers

A coworker maps a network drive for a user, but after boot, the drive is not seen within Explorer. Which of the following steps should be taken first to ensure that the drive remains mapped?

Check Reconnect at Sign-In when Mapping the Drive
Select the Drive Letter needed to connect each time the coworker logs on.
Check the Folder connection when mapping the drive
Use the net use command instead

Based on the physical hardware address of the client's network device, which of the following is commonly used to restrict access to a network?

WPA Key
DHCP Settings
MAC Filtering
SSID Broadcast

A Print job fails to leave the print queue. Which of the following services may need to be restarted?

Print Driver
Print Spooler
Network Adapter
Printer

After installing a network application on a computer running Windows 10, the application does not communicate with the server. Which of the following actions should be taken first?

Uninstall the latest service pack
Reinstall the latest security update
Add the port number and name of the services to the Exceptions list of Windows Defender Firewall
Add the port number to the network firewall

A customer reports a problem with a PC located in the same room as cement testing equipment. The room appears to have adequate cooling. The PC will boot up but locks up after 5-10 minutes of use. After a lockup, it will not reboot immediately. Which of the following statements best describes the most likely problem?

The PC has a Virus
The PC Air Intakes are clogged with cement dust
The CPU heat sink is underrated for the CPU
The power supply is underrated for the electrical load of the PC

One of your Windows users is trying to install a local printer and is unsuccessfully based on the permissions for the user account. Which of the following types best describes this user account?

Power User
Administrator
Guest
Domain Account

• When accessing an NTFS shared resource, which of the following are required? (Select the Two Best Answers)

An active certificate
Correct user permissions
Local user access
Correct share permissions

You are contracted to recover data from a laptop. In which two locations might you find irreplicable, valuable data? (Select the Two Best Answers)

ntoskrnl.exe

Windows Folder

Pictures

Email

System32 Folder

Which utility enables auditing at the Local Level?

OU Group Policy
Local Security Policy
Active Directory Policy
Site Policy

A customer has forgotten his password. He can no longer access his company email address. Which of the following statements best describes the recommended course of action?

Tell him to remember his password
Ask him for information confirming his identity
Tell him that the password will be reset in several minutes
Tell him that he shouldn't forget his password

Which of the following can help locate a lost or stolen mobile device?

Passcode
Auto-erase
GPS
Encryption

Which of the following can be disabled to help prevent access to a wireless network?

MAC Filtering
SSID Broadcast
WPA2 Passphrase
WPA Key

• Which of the following commands sets the time on a workstation?

Time
Net Time
Net Timer
Net Time Set

In Windows, which utility enables you to select and copy characters from any font?

Language Bar
Sticky Keys
Control Panel > Fonts
Character Map

Which of the following can be described as removing the limitations of Apple iOS?

Rooting
Jailbreaking
VirusBarrier
Super-Admin Powers

In Windows, which of the following built-in applets should be used by a Tech to enable and manage offline files, view conflicts and partnerships, and ensure locally stored files match those stored on an external device or server?

File History
USMT
Robust File Copy
Sync Center

Which language support for representing characters is built into Windows?

Unicode

EBCDIC

ASCII

ITU-T

PS1

Which of the following is the best source of information about malicious software detected on a computer?

Operating system documentation
Anti-spyware software website
Readme.txt file included with the anti-spyware software installation
The user of a previously infected computer

You are working for a computer as a roaming PC tech and have been assigned work by a Network Admin. The admin notifies you that the company is experiencing a DDoS attack. Half a dozen internal Windows PCs are the source of the traffic. The admin gives you the Windows Computer names and tells you that they must be scanned and cleaned Immediately. Which of the following effects to the PCs should you as the PC tech focus on fixing? (Select the Two Best Answers)

Zombies

Spyware

Ransomware

Worm

Virus

Botnet

You are troubleshooting a network problem with Windows, and you can't seem to fix it using the typical Windows GUI-based troubleshooting tools or with the Command Prompt. You have identified the problem and established a theory of probable cause. (In fact, you are on your fourth Theory) Which tool should be used to troubleshoot the problem, and in what stage of the troubleshooting process should you do so?

Regsvr32; Conduct external or internal resource based on symptoms.
GPUpdate; Perform backups before making any changes.
USMT; Verify System Functionality
Regedit; Test the Theory to Determine Cause
Boot Camp; Document findings, actions, and outcomes