CompTIA A+ 220-1001 & 220-1002 Exam Cram C - CompTIA A+ 1001

You just installed a maintenance kit to a Laser printer. Which of the following steps should you take next?

You should restore the Printer to Factory settings.
You should print a Test Page.
You should refill the paper trays.
You should restart the printer.

Which of the following is indicated by repetitive flashing lights on the keyboard during POST?

Software Error
Hardware Error
Password is Required
External Peripheral Error

Which of the following defines the Protocols associated with the following TCP or UDP Port Numbers, in order?
21, 22, 25, 53, 443, 3389

FTP, Telnet, SMTP, DNS, HTTP, RDP
FTP, SSH, SMTP, DNS, HTTP, RDP
FTP, SSH, SMTP, POP3, HTTPS, RDP
FTP, SSH, SMTP, DNS, HTTPS, RDP

Which of the following multimeter settings should be used only when there is no electrical flow through the part being tested? (Select the Two Best Answers)

Continuity

Wattage

Voltage

Amps

Resistance

When a PC is first booted, which of the following tests the processor, RAM, Video Card, Hard Drive Controllers, Drives, and Keyboard?

CMOS Chip
BIOS Setup
POST
Bootstrap Loader

Which of the following would be the best solution for ALL requirements?

User Security, Charging Ability, Access to LAN Resources, Connect Removable Hardware

Port Replicator

Thunderbolt

USB Hub

Docking Station

Cable Lock

You have purchased a motherboard for your new audio workstation. You have opened the computer case and are ready to install. What are the first and last things you should do? (Select the Two Best Answers)

Select a Motherboard

Install the CPU

Test the Motherboard

Put on an Antistatic Strap

Connect the Main Power Cable

Which of the following tools should be used to determine why a computer fails to boot?

Cable Tester
Loopback Plug
PSU Tester
Tone and Probe Kit

• Which type of cache memory is shared by all cores of a CPU?

L1
L2
L3
DRAM

• Which technology calculates two independent sets of instructions simultaneously, simulating two CPUs?

Hyper-Threading
HyperTransport
Turbo Boost
Multi-Core

You are tasked with plugging a network patch cable into an inactive drop within a user’s cubical. Which of the following tools enables you to find the correct network drop in the wiring closet so you can make the port hot?

PSU Tester
Multimeter
Cable Tester
Tone and Probe Kit

You think that the power supply in your PC might be failing, causing issues with a SATA drive. You decide to test the SATA drive. Which of the following are the standard voltages of a SATA connection on an ATX power supply?

3.3V, 5V, 12V
-3.3V, 5V, -12V
-5V, 5V, 12V
5V and 12V

• Which of the following is defined as the movement of electric charge?

Voltage
Wattage
Amperage
Impedance

Which of the following should be used to clean a Laser Printer’s rubber rollers?

Soap and Water
WD-40
Isopropyl Alcohol
A Moist Cloth

A User’s laptop running Windows 7 has suddenly become very dim. Adjusting the brightness does not help the problem. The display’s images can be seen only by shining a flashlight directly at the screen. Which component should you consider replacing?

Digitizer
Inverter
Video Card
LCD Panel

A coworker at a satellite office reports that a new replacement shared workgroup printer has arrived. It is the same model as the old one. Your coworker replaced the old printer and connected all the cables to the new printer. Which of the following is the easiest way to ensure that all client computers can connect to the new printer via IPP?

Name the new printer with the old printer name.
Allow the printer to acquire a DHCP address.
In DHCP, set a reservation by MAC Address.
Have your coworker print the configuration page.

Which of the following communication protocols is used to connect to websites over Secure communication links?

SSH
SFTP
HTTPS
Kerberos

Which of the following protocols can be used to configure and monitor network printer device status?

SMTP

SNMP

TCP/IP

IPP

DNS

Which of the following symptoms would indicate to you that there is a power supply issue?

The CPU is overclocking
The WIFI range is reduced
The hard drives fail frequently.
Your CD burner takes longer to write than usual.

Which of the following custom PC configurations requires a powerful CPU and maximum RAM to run multiple operating systems at the same time?

Graphic/CAD/CAM design Workstation
Audio/Video Editing Workstation
Virtualization Workstation
NAS

You need to install a device that can read groupings of parallel lines. Which of the following devices should be selected?

Biometric Scanner
Image Scanner
Barcode Reader
Touchpad

You are building a new gaming PC and want to select a motherboard that supports the Scalable Link Interfaces (SLI) technology so you can install two SLI Video cards connected by a bridge. Which of the following expansion slots should the motherboard have for your two video cards?

Two PCIe version 2 slots
Two PCIe version 3 slots
A PCIe x1 slot and a PCIe x16 slot
A USB port and a PCIe slot

Which of the following RAID arrays is fault tolerance and allows you to do striping with parity?

RAID0
RAID1
RAID5
RAID10

Which of the following are possible reasons that an optical mouse cursor erratically jumps around the screen? (Select the Two Best Answers)

It is using an incorrect mouse driver.

The mouse trackball needs to be removed and cleaned.

There's a conflict with the keyboard.

It is on an uneven surface.

The mouse needs to be charged.

Which of the following should be disabled to significantly conserve battery power of a laptop? (Select the Two Best Answers)

Cellular

Screen Orientation

Volume

Touchpad

Bluetooth

Fingerprint Reader

When you are dealing with a power issue, which of the following should be checked first?

Input Devices
Network Cabling
Wall Outlet
Power Supply

When a computer receives the IP Address 169.254.127.1, which of the following has failed?

DHCP
DNS
WINS
APIPA

Emergency!! Your boss forgot the password to the UEFI/BIOS on a computer. Which of the following methods helps you to reset the password?

Removing the RAM from the motherboard.
Removing the CMOS battery from the motherboard.
Removing the RAM jumper from the motherboard.
Removing the main power connection from the motherboard.

• In a RAID5 Array of eight hard drives, how many can fail without losing an entire array?

Zero
One
Two
Five

A company laptop has a cracked display, and it is under warranty. Which of the following steps should be taken before shipping the laptop to the manufacturer for repair?

Yous should remove the LCD
You should clean it thoroughly
You should remove the hard drive.
You should remove the WLAN card.

Which of the following are Intel and AMD names for CPU virtualization? (Select the Two Best Answers)

VT-x
AMD-Vi
VT-d
AMD-V

At 16x Speed, how much data can a Blu-Ray drive read per second?

50 GB
576 Mb/s
4.5 MB/s
150 KB/s

Which of the following video connectors accepts digital and analog video signals only?

DVI-D
DVI-A
DVI-I
HDMI Type B

Which of the following can be described as a mobile device sharing its internet connection with other WIFI capable devices?

USB Tethering
WIFI Sharing
Internet Passthrough
Mobile Hotspot

• Which of the printers would display an error that says "Replace Filament"?

Laser
3D
Inkjet
Thermal

Which of the following steps should be taken first when a printer fails to print very large documents but still prints smaller documents without a problem?

Check if the correct type of paper is being used.
Replace the communications cable.
Change the toner cartridges.
Add memory to the printer.

You print an image to your printer, but the page shows a ghosted image. Which of the following could be the cause?

The drum needs replacing.
The printer is offline.
There's an incorrect driver.
There's a dirty primary corona wire.

A Coworker notices that the battery light on a laptop is flashing when the laptop is in a docking station. Which of the following steps should be performed first to fix the problem?

Replace the laptop battery
Reinstall the Operating System
Reset the docking station.
Remove and reseat the battery

A tablet device is having trouble accessing the wireless network. Which of the following steps should be taken to troubleshoot the problem? (Select the Three Best Answers)

Power Cycle the Device

Use GPRS instead

Check if the SSID was correct.

Set up a Static IP

Forget the Network and Reconnect to it.

Which of the following steps should be taken to connect a Bluetooth headset to a smartphone? (Select the Two Best Answers)

Pair the device to a phone.
Install Bluetooth drivers.
Enter a passcode
Disable WIFI

A computer's CPU overheats and shuts down the system intermittently. Which of the following steps should be taken to fix the problem? (Select the Two Best Answers)

Check if the heat sink is secure.
Check the BIOS temperature threshold.
Check if the Fan is connected.
Check if the RAM needs to be reseated

A burning smell comes from the computer. Which of the following is the most likely source?

Thermal Compound
Keyboard
Power Supply
AC Outlet

A user recently purchased a new wireless 802.11ac Router. After connecting a laptop with an 802.11ac wireless adapter to the wireless network, he notices that the signal strength on the laptop is poor and only connects at 54 Mbps. The user moved the laptop next to the WAP but is still experiencing the same issue. Which of the following is most likely the cause?

The cable modem is faulty.
The laptop is connecting to the incorrect wireless network.
The Router's wireless card drivers are faulty.
The wireless antennas on the Router need to be replaced.

Which of the following disk arrays provide for fault tolerance? (Select the Two Best Answers)

Spanned Volume
RAID0
RAID1
RAID5

You have been tasked with upgrading a desktop computer's internal storage to allow for storage room for backups, videos, and photos. This storage solution should be large enough to avoid scaling it again in the next 6 months. Which of the following is the appropriate solution?

500 TB SAN
50 GB NAS
3TB HDD
512 GB SSD

Which of the following terminates a coaxial cable?

F-Connector
DB-9
RJ11
RJ45

Mary's printer is printing hundreds of pages, and she can't get it to stop. She has tried to delete the job by double-clicking the printer and deleting the print job. Which of the following steps represents the best way to stop the printer?

Clearing the Print Spooler
Unplugging the Printer
Resetting the Printer
Turning off the Printer

• You are troubleshooting a coworker's computer. When you ping the loopback address, you receive no response. Which of the following is the most likely cause of this problem?

The LAN is unresponsive.
The DHCP Server is down.
The Ethernet cable needs to be replaced.
The TCP/IP protocol is not functioning.

Which of the following steps should be performed when troubleshooting a Bluetooth connection that is malfunctioning? (Select the Two Best Answers)

Verify that WLAN is enabled.
Check whether you are in range.
Unpair the devices
Turn Bluetooth off and on

A customer brings in a computer that doesn't display anything when it is turned on. You verify that the computer and monitor are receiving power and that the monitor is securely connected to the computer's only video port. Which of the following is the most likely cause of this problem? (Select All That Apply)

Motherboard

RAM

Hard Drive

DVD-ROM

CPU

Power Supply

Video Card

SATA Data Cable

While troubleshooting a network problem, you discover that one set of LED lights on a Switch is blinking rapidly even when all other nodes are disconnected. Which of the following is the most likely cause of this problem? (Select the Two Best Answers)

Switch that is not plugged into a Server.

Defective hard drive in the computer.

Defective network card in the computer.

An unplugged Server

Defective port on the Network Switch

A user with an Android phone is attempting to get email to work properly. The user can send email but cannot receive it. The user is required to connect to a Secure IMAP server, as well as an SMTP server that uses SSL. To fix the problem, which port should you configure?

25

110

143

443

993

• You are called to a school lab to fix a computer. The computer supposedly worked fine the day before, but now it does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following is the most likely cause of this problem? (Select the Two Best Answers)

The Power cable is unplugged from the computer.
The power strip is overloaded.
The monitor is unpluggged
The voltage switch on the power supply is set incorrectly
The power strip is unplugged

Tracy cannot connect to the network and asks you to help. Which of the following steps should be performed first?

Replace the NIC
Reconfigure TCP/IP
Check for a link light on the NIC
Install the latest NIC drivers

You have been tasked with setting up a WIFI thermostat for a customer. The customer has concerns about IoT devices getting hacked and possibly acting as a gateway to other devices and computers on the network. Which are the BEST ways to address the customers concern? (Select the Two Best Answers)

Upgrade the customers router to the latest firmware version.
Disable wireless access to the thermostat to make it unhackable.
Upgrade the customers wireless network to WPA
Separate the IoT thermostat by placing it in a DMZ
Use the latest encryption standard on the wireless network and set a strong password
Enable two-factor authentication for the IoT device's cloud account

Your coworker's iPad is having trouble connecting to email. Which of the following steps should be performed to troubleshoot this problem? (Select the Three Best Answers)

Verify Internet Access

Check for Bluetooth Connectivity

Check Port Numbers

Make sure that GPS is Enabled

Verify Username/Password

• You just installed Microsoft Windows to a computer with three internal SATA hard drives and one external USB hard drive. SATA hard drive 1 contains the OS. SATA hard drive 2 contains the user profiles. SATA hard drive 3 and the external USB flash drive are empty. Where should you place the Page File to maximize performance?

External USB Flash Drive
Internal SATA hard drive 1
Internal SATA hard drive 2
Internal SATA hard drive 3

One of your customers is having difficulty with two network connections in the accounting office. The accounting office is adjacent to the building's mechanical room. Network cables run from the accounting office, through the drop ceiling of the mechanical room, and into the server room next door. Which of the following solutions should be recommended to the customer?

UTP
Plenum-rated Cable
T568B
Fiber Optic

A customer reports that a computer is very loud and occasionally turns itself off. The computer is located under a desk directly on top of the carpet. Which of the following steps should be performance to remedy this situation? (Select the Two Best Answers)

Remove the computer from the floor.

Install a new hard drive.

Replace the power cord.

Wipe down the computer with a cloth

Clean the inside of the computer

Michelle's laptop powers on only when the AC adapter is connected to it. Which of the following is the most likely cause of this problem?

Bad transformer
Bad AC port on the laptop
Bad Battery
Bad CMOS battery

• A user reports that a laser printer is printing poorly. You observe that the pages have wrinkles and random patterns of missing print. Which of the following is the most likely cause of this problem?

The fuser needs replaced
The toner cartridge is defective
The corona wire is frayed
There is high humidity in the room

A user asks you to explain a message that comes up on the computer display before the operating system boots. The message states that the UEFI/BIOS logged a chassis intrusion. Which of the following would be your explanation to the user?

The optical drive tray is open
The CPU is loose
A malicious individual has hacked the system
The computer case has been opened.

Jim attempts to plug a scanner into the front USB port of a Windows computer, but the scanner does not power on. Which of the following solutions should be recommended to Jim?

Use a different USB cable
Run Windows Update on the Computer
Upgrade the Computer's Drivers
Use the onboard USB ports.

One of your coworkers just installed a newer, more powerful video card in a customer's computer. The computer powers down before it completes the boot process. Before installation, the computer worked normally. Which of the following is the most likely cause of this problem?

The video card is not compatible with the CPU
The monitor cannot display the higher resolution of the new video card
The computer's RAM needs to be upgraded
The power supply is not providing enough wattage for the new video card.

One of the users at your organization will be attending several day-long conferences and wants to make sure a mobile device will have enough power for the events. There will be a lack of AC outlet availability, and the user needs to continuously use the mobile device throughout the event. The user also needs to access the mobile device's USB port to access flash drives and access the Internet to get updates. What should you recommend to the user?

Purchase a built-in battery case
Use a wireless charging pad.
Bring extra charging cords
Put the mobile device into airplane mode

You want your computer to boot off the network and have the capability to be brought out of sleep mode over the network. Which two technologies should be implemented in the BIOS?

WAP and WPA2
WDS and Magic Packet
PXE and WOL
Symantec Ghost and Unattend.xml

A customer tells you that a networked printer is not printing documents. You successfully ping the printer's IP address. Which of the following is the most likely cause of this problem? (Select the Two Best Answers)

The printer is low on toner.

The network cable is unplugged

The printer is out of paper

The gateway address on the printer is incorrect

The spooler is not functioning

A customer has a home office. Which of the following technologies would benefit from the use of QoS?

SSID
Instant Messaging
Email
VoIP

A PC's monitor has no display after a power failure. The LED light on the monitor is on. Which of the following steps should be performed first?

Power Cycle the PC
Power Cycle the Periphaerals
Power Cycle the UPS
Power Cycle the Breaker Switches

Which of the following should be checked when a laptop fails to turn on? (Select the FOUR Best Answers)

Power LED

Sound Port

AC Adapter

Inverter

Hibernate Mode

Function Key

Power Button

A Computer just had a memory upgrade installed. After the computer is booted, it does not recognize the new memory, even though it is listed as being compatible on the manufacturer's website. Which of the following steps should be performed to resolve the issue?

UEFI/BIOS Update
Adjust Jumper Settings
OS Update
NEW CMOS Battery

• A computer has a RAID1 Array. SATA Drive 0 Failed, and now the computer will not boot. Which of the following steps would most likely fix the problem by allowing the computer to boot again?

Replace SATA Drive 1
Mark SATA Drive 1 as Active
Replace SATA Drive 0
Replace the Array's Controller

You are troubleshooting what you believe to be a power issue. Which of the following should be tested first?

Power Supply

24-pin Power Connector

IEC Cable

AC Outlet

Circuit Breaker

A CAD/CAM Workstation running AutoCAD is displaying rotating 3D images very slowly. The computer needs the images to rotate quickly and smoothly. Which of the following should be upgraded on the computer? (Select the BEST Answer)

CPU
RAM
Video Card
Hard Drive

Which of the following devices is used to implement network security for an IT Environment?

Managed Switch
Repeater
Gateway
Firewall

Your end users work with a web-based calendar app. Which of the following cloud-based technologies are they using?

SaaS
IaaS
PaaS
DaaS

You are now a manager of a technical services team. One of your technicians notices that a printer is jamming just above the printer tray. Which of the following steps should the technician first perform to resolve the issue?

Clean the feeder rollers
Clean the pickup rollers
Replace the fuser.
Replace the drum.

You configured a customer's Router to automatically assign only five IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. Which of the following steps represents the best solution?

Increasing the Wireless Router IP lease times.
Installing another access point
Configuring the Printer to use a Static IP Address
Configuring the printer for DHCP

Which of the following steps can be performed to ensure that all external traffic to your website is directed through a firewall to the right computer?

Configure Port Forwarding
List in the exceptions the IP Address of the local website
Configure NAT
Configure all interior traffic appropriately

You are troubleshooting an Internet Connectivity issue. Several laptop users cannot connect to any websites. Users with PCs do not have any trouble. Which of the following devices is most likely causing the problem?

Router

Cable Modem

WAP

Encryption Mismatch

Firewall

UTM