CompTIA A+ 220-1001 & 220-1002 ITProTV - A+ 1002 Practice

• What is the best Implementation of the Principle of Least Privilege?

Issuing the Run As command to execute Administrative tasks during a regular user session.
Issuing a Single Account to each user, regardless of his job function
Completing Administrative tasks at a computer that functions only as a Server
Ensuring that all services use the main Administrative Account to execute their processes.

• You run Systeminfo command on a Windows 7 Computer, what will NOT be displayed?

Domain Name
Virtual Memory Statistics
Installed Hotfixes
Boot Options

• You need to access content on a CD or DVD drive when you do not have an Optical Drive in your Mac computer. Which feature should you use?

Finder
Boot Camp
iCloud
Remote Disk

• You decide to edit the boot order for your Windows 8 computer using the MSCONFIG utility. To which file is the Edit Saved?

Ntoskrnl.exe
bootmgr
boot.ini
BCD

• You organization is concerned with unauthorized users downloading confidential data to removable media. You decide to encrypt the confidential data using the Encrypting File System (EFS).

You need to copy an EFS-Encrypted File. The File will be copied to an NTFS volume that does not implement EFS. What is the state of the file?

The Original version of the file is decrypted. The new version is decrypted.
The Original version of the file remains encrypted. The new version is decrypted.
The Original version of the file remains encrypted. The new version is encrypted.
The Original version of the file is decrypted. The new version is encrypted.

• You have a 3TB drive on which you want to install Windows. How must you format the drive to have the Operating System recognize the entire drive?

MBR
Extended
GPT
Basic

• You need to create a Hard Drive Image of a Linux Computer. Which command should you use?

mv
ls
dd
cp

• A user that has a Windows 7 Laptop is frequently away from the office. During that time, he needs access to several files that are on the Network. What should you do?

Enable BitLocker
Enable BitLocker To Go
Enable Offline Files
Create a Windows 7 Library

• Ten computers in your department need the BIOS Updated, and it needs to be completed within a two-hour timeframe. What is the fastest way to accomplish this task?

Use a bootable flash drive
Use a boot loader file
Flash the BIOS
Update the EEPROM Chip

• Which of the following statements regarding Android Phones is INCORRECT?

The Android GPS needs a view of the sky.
The Android GPS will use battery life.
Android Apps can use Cell Towers, WIFI Hot Spots, or Satellites to obtain a location.
The Android GPS requires the help of Cell Towers to obtain a location.

• A User requests that his Windows 7 Computer display dates using the YYYY-MM-DD format. Where should you go to make this change using the least administrative effort?

Control Panel Category View > Clock, Language, and Region - Select Date and Time
Control Panel Category View > Date, Time, Language and Regional Options - Select Regional and Language Options
Control Panel Category View > Clock, Language, and Region - Select Region and Language
Control Panel Category View > Date, Time, Language, Regional Options - Select Date and Time Options

• Which Windows Operating Systems include apps that use the Windows Store Feature? (Choose ALL That Apply)

Windows 8
Windows 10
Windows 8.1
Windows 7

• On which versions of Windows can PowerShell Core 6.0 be used? (Choose ALL That Apply)

Windows 10
Windows 8
Windows 8.1
Windows 7

Which of the following is described as gaining unauthorized access to the data center by using another user’s credentials?

piggybacking
turnstile
intrusion
mantrap

Your company has decided it wants to implement multi-factor authentication. What is the BEST implementation you should deploy?

smart cards, usernames, and PIN
usernames, strong passwords, and PIN
smart cards, usernames, and strong passwords
biometrics, smart cards, and strong passwords

As a tech who frequently observes electrostatic discharge (ESD) damage to parts, you have become concerned about the presence of contributing factors in your work area. Which environmental condition is likely to cause ESD problems?

low humidity
high temps
low temps
high humidity

Aaron is using Microsoft Excel on his portable computer, and reports being unable to move the cursor from one cell to the other cell with the arrow keys. Aaron also confirms that he is able to use the mouse to move the cursor from one cell to the other cell.

What is the reason for this cursor issue?

Shift Key is Pressed
Num LK is On
Scroll LK is On
Application is Corrupt

A user wants to be able to restore his system files on his Windows 7 computer to an earlier point in time. He asks that you ensure that a Restore Point is created every day at the same time. Which tool should you use to schedule the Restore Point creation?

Volume Shadow Copy Service
System Restore
Task Scheduler
msconfig

Management has requested that BitLocker To Go be implemented on all Windows 7 computers. Which hardware is required to implement this Technology?

Network Interface Card
USB Flash Drive
Optical DVD/CD Drive
DirectX 10.0

You upgrade a device driver on your Windows 7 computer and reboot. After logging in, you notice that the device does not perform. How do you go back to older version of the driver that you had installed on your computer?

Use the Last Known Good Configuration
Disconnect and Reattach the Device
Go to the Manufacturer’s Website to get previous version of the driver.
Use Device Manager to roll back to the previous version of the driver.

While discussing a computer problem with a user, you realize that solving the problem requires a level of expertise that you do not have. How should you handle this problem?

Ask the user if you can transfer him to appropriate personnel.
Go through a few troubleshooting steps
Put the user on hold, and call your supervisor
Tell the user you do not know how to fix his problem

Andrea is concerned that she is being lured to provide her financial institution’s credentials on an invalid site via a message she received. Which type of attack is most likely taking place?

IP Spoofing
Email Spoofing
Data Mining
MAC Address Spoofing

Two months after completing a service call, a customer sends you an email message complaining about the work done. The customer also copies the message to your supervisor and other officers in your company.

You locate the follow up report that was completed by the customer the day after the service was completed. In the report, the customer indicated he was satisfied with the work you completed.

What should you do?

Send a reply message and include everyone copied thanking the customer for his input and asking why he indicated satisfaction in your work on the Follow-Up Report after the work was completed.

Have a meeting with all those who received the email message explaining to them why you feel the customer is wrong.

Disregard the email.

Call the customer and tell him why you think his actions are wrong.

You have discovered that hackers are gaining access to your WEP wireless network. After researching, you discover that hackers are using War Driving. You need to protect against this type of attack. What should you do? (Choose ALL That Apply)

Configure the WEP Protocol to WPA
Disable SSID Broadcast
Configure the Network to use Authenticated Access Only
Change the Default SSID

Jane is new to the PC Tech world and is curious about ESD. Which steps would you tell her to use as a preventative measure against static electricity? (Choose ALL That Apply)

Having proper grounding of building and outlets.
Ensure that sensitive areas, such as server rooms, are carpeted.
Wear Anti-Static Bands while servicing computer components.
Wear leather soled shoes.
Ensure that the humidity level does not become too high.

Which factors generate and promote the transmission of electrostatic discharge (ESD) to devices? (Choose ALL That Apply)

moving people

humidity greater than 40%

humidity less than 40%

moving machines

improper grounding

Which of the following statements is True about an in-place upgrade and a clean installation?

an in-place upgrade can always be used when upgrading from a previous OS version.

an in-place upgrade installs the OS files and retains user settings.

a clean installation installs the OS files and retains user settings.

a clean installation does not require the reinstallation of applications.

You are responsible for purchasing New Windows Computers for your company. The Computers must be able to join your Company's Domain. Which versions of Windows should you implement? (Choose ALL That Apply)

Windows 7 Home Premium

Windows 8 Pro

Windows 7 Pro

Windows 7 Starter

Windows 7 Ultimate

You need to provide a physical security measure for a data center located on the Second Floor of a building. Management wants you to implement the highest level of security possible. What physical security should you implement?

ID Badges
Key Fobs
Biometrics
Passwords

You launch Performance Monitor in Windows 7 Pro. Which components can you monitor using this tool? (Choose ALL That Apply)

Memory
Network
Processor
Disk

You are researching Biometrics for Identification and Verification of employees in an organization. Which attributes or details of an employee can be used by Biometric Devices? (Choose ALL That Apply)

Face

Iris

Fingerprints

Hand Geometry

Signature

Hair

A user informs you that he cannot complete a task for his supervisor without an administrative password. The user will only have to complete this task once.

What should you do to achieve the objective using the least administrator effort?

Options:
Enter the Administrative Credentials yourself at the user's computer.

Change the user's account to an administrative level account. Return the account to its original state after the task is complete.

Tell the user to ask his supervisor for the supervisor's account info.

Create a Temp Administrative Account for the user. Delete the account after the task is complete.

An IT Tech has recently discovered an Evil Twin on your company's network. What is the best description of an Evil Twin?

unauthorized access point
cracking the WEP secret key using the initialization vector
signals about the wireless network marked on the outside of the building
an access point with the same SSID as the legitimate access point

Gloria is holding free computer maintenance classes in her community. In her Class, she emphasizes tools anyone can access and use. She spends alot of time discussing the DEFRAG tool. What should she tell them is the minimum free disk space needed to run this tool?

200 MB
25% of Hard Drive Space
800 MB
15% of Hard Drive Space

Deborah has a brand new iPhone that she thinks is defective because it keeps losing battery power. What are three easy fixes she can do herself without having to take it in for a technical service? (Choose ALL That Apply)

Dim the display

Place in Airplane Mode

Turn on Bluetooth

Turn on WIFI

Close out Background Apps

A user contacts you stating that he believes that his computer is infected with Malware. Which symptoms may indicate that he is correct? (Choose ALL That Apply)

low disk space warning alert

browser redirection

slower performance

pop-ups

junk email

security alerts

You need to view the processes running on a Linux System. Which command should you use?

apt-get
ps
chmod
grep

Your organization is adopting a new password policy to increase security. Which policy is the most secure password policy?

Password change requests must be made in writing.
Password change requests must be made by email message.
Password change requests must be made in person.
Password change requests must be made by telephone.

You are training two new computer techs on proper repair procedures. Which procedure should be performed off-site by a third party?

flashing a BIOS chip
repairing a power supply for a cathode ray tube (CRT)
disabling bus mastering
resolving an IRQ conflict

You are training new users about software licensing, DRM, and EULA. Which of the following licensing models allow you to modify an application's code, creating a customized version of the software?

Personal License
Open-Source License
Commercial License
Enterprise License

You need to establish a network connection on a Windows computer using the Setup a Connection or Network applet. Which one of these is NOT a valid connection type?

Wireless
VPN
Line of Sight
Dial-Up

You need to broaden the area to which a wireless access point (AP) can transmit. What should you do?

Relocate the AP
Change the channel used by the AP
Adjust the power level setting slightly higher.
Maximize the power level setting.

You need to access a shared folder named research$. Which fact is true about this shared folder?

It is a local share.
It is visible
It is hidden
It is an administrative share

You are a desktop engineer for a graphic design company. The network consists of fifteen Windows 7 Client computers. Server users report that the performance of the computers is degrading. You detect that there is low free disk space on the computers. To enhance the performance of the computers, you instruct the users to back up the data and remove unwanted applications that are installed on that computer to free disk space.

What else should you instruct the users to do? (Choose Two)

Run the Disk Defragmenter Utility

Run the Scheduled Tasks Utility

Run the Action Center Utility

Run the Files and Settings Transfer Wizard

Run the Disk Cleanup Utility

You need to download and install critical system updates, security patches or hotfixes, and upgrades for Windows components. Which Windows utility allows you to accomplish this?

File and Settings Wizard
Windows Update
Recovery Console
System Restore

Vivian wants to set permissions on a certain folder to allow users to modify data. What is she really allowing them to do with this type of permission?

The user can Read, Write, Execute, and Delete everything, EXCEPT the Folder.
The user can Read, Write, Execute, and Delete everything, including the Folder.
The user can Read Files and View the Contents of a Directory and any of its Subdirectories.
The user has All Rights to Change Permissions and take Ownership of the Directory or any of its Subdirectories.

You have configured System Restore on the computers in your Network. Which condition will NOT result in a restore point being created?

Upgrading Device Driver
Saving a New File
Installing New Device Driver
Installing Software

Elizabeth has given her teenage son an iPhone for his birthday. She has enabled all the services required to use the Find My iPhone feature. Which security risk may occur as a result?

Slow data speeds
unintended WIFI connections
unintended Bluetooth connection
unauthorized location tracking

While installing a web camera on a Windows 7 computer, you receive a blue screen error. You are unable to boot to Windows after installing the web camera. Instead, each time you boot the computer, it shows the blue screen error message. What should you do to troubleshoot the problem using the least administrative effort?

Boot the computer with a bootable USB flash drive.
Boot the computer using the Last Known Good Configuration
Boot the Computer with the Windows 7 bootable disk
Perform a fresh installation of Windows 7

A user contacts you asking if she should run the chkdsk command on her computer. Why would you use this command?

To manage hard drive partitions
To check the specified drive and repair possible problems
To write new boot sector code on the system partition
To repair the master boot record (MBR) on the boot partition

You have recently been hired as an IT Tech. You need to install Windows 7 on several computers on the Network. There are several installation options available. Move the correct items from the left column to the column on the right to match the installation type with the correct installation situation?

Clean Installation
Upgrade Installation
Multi-Boot Installation
Network Installation

Windows needs to be installed on multiple computers with identical hardware configurations
More than one Windows version needs to be installed on a computer
Windows should ignore the previous installation of Windows
Windows should retain user data and applications

You need to schedule several disk maintenance tasks on a Windows computer. Where should you go to schedule these tasks?

Open Task Manager
Open Task Scheduler
Right-Click the commands for the tasks
Double-Click the commands for the tasks

Nicola reports to the security guards that individuals are following closely when she enters buildings, using her credentials to gain access. She knows that some of them are valid employees but is concerned that not all of the people are. What security breach is she reporting?

shoulder surfing
zero-day attack
zombie
tailgating

You are concerned that there is an unauthorized open port that is allowing connection to a malicious website. You need to view all of a computer's connections. Which command-line tool should you use?

ipconfig
netstat
ping
tracert

You use two different backup and recovery options. For full backups, you use cloud storage, and for incremental backups you use local storage. What type of backup is an incremental backup?

critical applications
file-level
account recovery
image-level

You are updating the offboarding procedures and policies for your organization. You need to retain a terminated employee's data while blocking the terminated employee's access to that data. Which Active Directory function should you implement?

Password reset
Account creation
Disable account
Account detection

Which activity is covered under the confidentiality objective of the CIA triad, and involves examining someone's computer to steal confidential information?

social engineering
shoulder surfing
dumpster diving
treason

Cathy is opening the case of a computer to add some memory and perform some additional maintenance. She wants to ensure that a static charge is not built up in her body. How can she proceed safely?

she should use an ESD strap
she should unplug the computer
she should connect her grounding strap to the system board
she should connect her grounding strap to a line voltage source

Which statement is more effective when dealing with a customer who keeps having the same problem?

"You should have should won your computer properly."
"Often this type of problem is caused when a computer is not shut down properly."
"I don't know what is causing this problem."
"You should never shut down your computer that way."

As stated in your organization's new password policy, you must configure how many new passwords must be created before an old one can be reused. Which policy should you use?

password length

password complexity

password history

password lockout

password age

Your mobile device is fully charged. You have been traveling all day using your mobile device to make calls. However, when you travel into remote areas, calls mysteriously disconnect. What is the most likely problem with the device?

slow data speeds
high resource utilization
signal drop/weak signal
power drain

Michael runs a mobile devices repair business and is responsible for keeping up to date with all mobile devices. What is one of the top common software issues he can expect to see on a regular basis?

cracked screens
missing cables
dead battery
no Bluetooth connectivity

You manage the workstations for your organization. You are concerned about the introduction of malicious software through seemingly harmless activities like listening to music on a flash drive. Which of the following security practices should you implement?

Patch/Update management
Data Encryption
Password Reset/Unlock account procedures
Disable Autorun

When you start Windows 7, an error message is displayed that indicates that a service failed to load.

Which utility can you use to determine why the service failed to load?

Network Monitor
System Configuration
Resource Meter
Event Viewer

Lee is complaining that his Windows 7 computer is having performance issues and is running slower. He wants to clean it up so it will run faster and more efficient. Which built-in tools would you recommend he use first? (Choose ALL That Apply)

SFC

Recovery Console

Defrag

Disk Cleanup

Add/Remove Programs

Mary has inherited a bunch of older laptops that need their batteries replaced. Which statements are true regarding proper disposal of unusable and old Ni-cad batteries that she should utilize?

Unusable Ni-cad batteries can be thrown in the garbage
Unusable alkaline batteries should be handed over to the supplier
Unusable Ni-cad batteries should be thrown in a water body
Unusable alkaline batteries should not be thrown in the garbage
Unusable Ni-cad batteries should be given to a hazardous waste disposal facility

A user calls the help desk to report that her large Excel spreadsheet is not responding. You decide to examine Task Manager to troubleshoot. Which function of Task Manager will be the most helpful in resolving the issue?

Identify limited connectivity
See application crashes
Restart services
Kill tasks

You are a desktop administrator for Nutex Corporation. A user in the human resources department is unable to open the browser on their computer. You go to the customer's desk to troubleshoot the problem. While you are there, you notice confidential documents regarding an employee's recent disciplinary action sitting next to the keyboard.

What should you do?

Read the information on the document, and inform your co-workers of its contents.
Turn the documents over.
Read the information on the document, but keep the information confidential
Store the papers in a drawer.

You are the desktop support technician for your company. You are working on a computer running Windows 7 that has two hard disk drives, named HDD1 and HDD2. You want to copy the entire file and folder structure from HDD1 to HDD2 in the most efficient manner.

Which command-line tool should you use?

xcopy. exe
diskcopy. exe
copy. exe
move. exe

Which two methods would be the most effective in assisting with inventory management? (Choose Two)

Barcodes
Asset Tags
Regulatory and Compliance Policies
Incident Documentation

You are creating a presentation for company management on the pros and cons of mobile devices. What is the greatest threat to the security of mobile devices?

GPS location services
unsecured WIFI
excessive permissions
theft

You are providing remote support to a user with a Windows-Based computer. Which key combination should you tell the user to press to reboot the computer, open the Task Manager, or open the Windows Security window?

ALT + TAB
CTRL + ESC
CTRL + A
CTRL + ALT + DEL

A user asks you to describe how computers are infected with viruses. Which option is NOT usually a way that a virus infection occurs?

through file sharing
through the internet
through email
through vendor installation CDs

You have instructed users not to store passwords for web sites on their computers. You need to examine a user's computer to determine if the policy is being followed. Which Control Panel utility should you use?

Programs and Features
Credential Manager
BitLocker Drive Encryption
Network and Sharing Center

Andrea is in an airport waiting for her flight to take off and preparing for her work presentation. Although the airport offers free WIFI, she uses her iPAD to edit her presentation and tethers it to her iPhone's personal hotspot. Why is this most likely a good practice?

Slow data speed
No wireless connectivity
possibility of leaked personal files and data
no bluetooth connectivity

You need to install Windows 8 on a client's computer. The computer does not have a network connection or an optical drive. Which of these installation options are available to you?

PXE
CD/DVD
USB
NetBoot

You find a solution to a problem that directs you to edit a value in HKEYCURRENTUSER\Software\Microsoft\Windows\Current\Version\Policies. What system tool will allow you to accomplish this?

REGEDIT
MSTSC Explorer
MMC
MSINFO32

You need to refresh the group policy settings. Which command-line utility should you use?

GPUPDATE
You cannot do this from a command line
GPRESULT
GPFIXUP

While performing preventative maintenance on a user's computer, you notice several offensive files on the user's computer. Your computer does not have an Acceptable Use Policy. What should you do?

Contact your supervisor
Inform the user that the files must be removed.
Remove the offensive files
Contact the user's supervisor

You are a new member of a workgroup, and you need to print a document. You do not have a printer attached to your computer, but a co-worker does. Other employees can print to that printer. What is the easiest way to print your document on the coworker's printer?

Disconnect the printer from the co-worker's machine and connect it to yours.
Ask the co-worker to give you permissions to print the printer.
Email the document to your co-worker.
Create a Network Shared Printer by connecting the printer to the network, and assign an IP address to the printer.

You are instructing your company's IT technicians on how to calibrate the screen of a touch screen device. The technicians will need to perform this step only in certain conditions. Which conditions will require this? (Choose ALL That Apply)

Nothing happens when touching an application
battery dies
incorrect applications opens
dirty screen

You have just removed malware from a Windows 8 System. But every time you type a URL into Internet Explorer to navigate to a search engine, the same page is being displayed in the browser. After researching the issue, you realize that the computer has been infected with PUM.bad.proxy malware.

Select the steps that could be used to resolve the malware infection. Only use those steps that will fix the problem.

Choices:
On the Connections Tab of the Internet Properties Dialog Box, click LAN Settings. In the LAN Settings Dialog Box, clear the Use a Proxy Server for your Lan Checkbox.

Edit the ProxyServer and ProxyEnable Registry keys in the HKEYCURRENTUSER\Software\Microsoft\Windows\CurrentVersion\Internet Settings Hive.

On the Connections Tab of the Internet Properties Dialog Box, Click LAN Settings. In the LAN Settings Dialog Box, clear the Automatically Detect Settings Checkbox.

On the Connections Tab of the Internet Properties Dialog box, check LAN Settings. In the LAN Settings Dialog Box, check the Bypass Proxy Server for Local Addressed Checkbox.

Kristen purchased a new laptop for her daughter Kate for her birthday. You have been asked to give Kate specific instructions on why she should avoid placing her new laptop on her lap without a laptop cooling pad underneath. What is the reason for this?

It causes the hard drive to operate at an angle
It causes repetitive stress issues for the users
It prohibits airflow through the openings on the bottom.
It causes static electricity to be transmitted to the notebook

Which statement is true regarding smart cards?

Smart cards do not contain a microprocessor
Smart cards use infrared
Smart cards are used only as hotel room keys
Smart cards can be deactivated or replaced

Your company has recently adopted several new security policies regarding mobile devices. Which mobile device application helps when a mobile device is stolen, but also raises privacy concerns?

passcode applications
remote wipe applications
locator application
remote backup applications

You need to change a user's password on a Linux computer. Which command should you use?

pwd
chown
passwd
vi

You are working at a client site and need to connect securely to the network at your home office. Which secondary network connection will allow you to do that?

Wireless
Dial-Up
VPN
WWAN

A user named Mary reports receiving a Servce Failed to start error message every time she restarts her Windows 7 computer. Which utility should you use to determine which service is failing to start?

Event Viewer
Task Manager
My Computer
Performance Monitor

During a recent security audit, you discovered that several computers were infected with software that uses tracking cookies to collect and report a user's activities. Of which type of malware infection is this an example?

virus
worm
spyware
Trojan horse

You need to configure your Windows 7 computer so that it automatically connects to the Research share on a server named SRV1 each time your computer boots. You want this to be configured as the R Drive.

You click Start and Computer. You select the Map Network Drive Option. The Map Network Drive Dialog Box is displayed. What should you do?

In the Drive Field, select R. In the Folder Field, Enter \Research\SRV1. Select the Reconnect at Logon Option. Click Finish
In the Drive Field, select R. In the Folder Field, Enter \SRV1\Research. Clear the Reconnect at Logon Option. Click Finish
In the Drive Field, select R. In the Folder Field, Enter \Research\SRV1. Clear the Reconnect at Logon Option. Click Finish
In the Drive Field, select R. In the Folder Field, Enter \SRV1\Research. Select Reconnect at Logon Option. Click Finish

• A technician contacts you and says that he needs to access the System Recovery Options on a Windows 7 computer. Which Procedure or Special Key should he use?

Press F2 during the text mode of booting.
Press F6 during the text mode of booting.
Press F8 during the text mode of booting.
Boot from the Installation CD/DVD.

• Luther wants to know a quick way to revive his mobile device battery that has been not holding a charge for as long. What should he do FIRST to keep from having to replace his mobile device?

Replace the Battery
Replace the Battery App
Place the Mobile Device into Battery-Saving Mode.
Completely drain the battery's charge, and then recharge it.

• You are accessing the Tools Tab of the Hard Drive's Properties Dialog Box on Windows 7. Which of the following is NOT a disk maintenance utility found there?

Backup
Defragmentation
Error-Checking
Format

• You purchased several new computers with dual physical processor configurations. The new computers have dual 1-gigahertz processors and 2 gigabytes of RAM. Which edition of Windows 7 could you install to be able to utilize all components? (Choose ALL That Apply)

Windows 7 Home Basic
Windows 7 Professional
Windows 7 Home Premium
Windows 7 Enterprise

• Before you go to the change board, you need to discuss the post-implementation impact on the workforce. The proposed change would have significant initial impact on the technical support team. In which portion of the change request would you address this?

Documented business process
Document changes
Plan for changes
End-user acceptance

• Howard the maintenance supervisor has identified several devices in your company's facility that contain phosphorous. Which guidelines would you need to emphasize to his team regarding how to properly dispose of phosphorus? (Choose ALL That Apply)

FDA Guidelines
EPA Guidelines
OSHA Guidelines
MSDS

• Which of the following is based on the Security concept of "Something You Have"? (Choose ALL That Apply)

Door Lock
Biometric Lock
Server Lock
Hardware Token

• After performing a vulnerability analysis, a security auditor alerts you that a server has been infected with a rootkit. Which statement best defines this type of malware?

Software application that displays advertisements while the application is executing.
Program that spreads itself through network connections
Collection of programs that grants a hacker administrative access to a computer or network
Application that uses tracking cookies to collect and report a user's activities.

• Edith and Clarence are studying for their A+ exam and want to learn more about NTFS permissions versus Share permissions on Windows 8 Computers. Which of the following statements is FALSE?

Share Permissions include Read, Write, Modify, and Full Control
NTFS Permissions can be assigned to users and groups.
Share Permissions can be assigned to users and groups.
NTFS Permissions include Read, Write, Modify, and Full Control

• Alan of Northern Company is traveling to several conferences in various states to present his new product line to consumers. He usually uses a Slimport to project his Android Screen but accidently left his cables at the last site where he was. His next presentation is in 4 hours. What can he request from the Hotel Tech Team to keep the show rolling for Alan? (Choose Two)

HDMI Cable
Micro HDMI Cable
Mini USB Cable
Miracast or Chromecast

Your company has several security measures that they have implemented on all mobile devices. Which of the following is NOT a Security Measure for Mobile Devices?

patching/updates

anti-virus

logic attempt restrictions

geotracking

passcode locks

• You need to troubleshoot a driver issue. When Windows 7 is booting, you press F8 to enter the Advanced Boot Options Menu. Which option is NOT an option listed in the menu?

Safe Mode with Networking
Directory Services Restore Mode
Safe Mode
Automated System Recovery

Daniel is new to your department and is asking about wireless networks. What would you tell him are three conditions that affect the external vulnerabilities of Wireless Networks? (Choose Three)

Speed of Connection

Number of Users

Antenna Placement

Antenna Selection

Access Point Power

You are creating a wireless network for your company. You need to implement a wireless protocol that provides maximum security while providing support for older wireless clients. Which protocol should you choose?

WIFI Protected Access (WPA)
WIFI Protected Access 2 (WPA2)
Wired Equivalent Privacy (WEP)
Wired Application Protocol (WAP)

Which of the following is an example of Phishing?

email request from a financial institution asking you to log in and change your password using the provided link
an attack that uses drones to obtain email accounts to send spam
program that sends out your personal information to an advertiser
Visual Basic script attached to an email that infects your system

You need to implement security measures for the mobile devices that have been issued to company employees. Which security measure is considered to be the easiest to implement for mobile devices?

GPS Locator Apps
Remote Wipes
Passcode Locks
Remote Locks

Christine, a user, has contacted you saying she wants to organize the contents of her My Documents folder into Subfolders. Which command should she use?

dir
ren
cd
md

Barry wants to keep his data secure on his Android Device. Which feature should you advice him to use?

PIN Lock
Screen Swipe
Encryption
Password Lock

You arrive at a customer's home to fix a computer. The computer is located in the bedroom of the customer's 8 year old daughter. While attempting to fix the problem, the child repeatedly interrupts you and asks questions. What should you do?

Take the computer back to your office to complete the repair.
Ask the parent to take the child into another room while you are working.
Tell the child to leave you alone while you are working.
Move the computer into another room where the parent is located.

A user has connected a second monitor to his Windows 7 Ultimate Computer. The new monitor is detected, however, the dual-monitor configuration is NOT configured as he wants it. What should the user do to change the dual-monitor configuration of the monitors?

Right-Click the desktop and select Gadgets
Navigate to Control Panel > Appearance and Personalization > Display > Adjust Resolution
Navigate to Control Panel > Appearance and Personalization > Display > Adjust Resolution > Advanced Settings
Right-Click the desktop and select Personalize

While servicing some computer equipment, you overhear a conversation about company-wide pay raises. What should you do?

Tell your supervisor about the pay raise.
Tell your co-workers about the pay raise.
Keep the information confidential.
Send an anonymous email to all company employees about the pay raise.

Thomas is teaching a class for New Users and wants to cover what to do and what not to do Online. He specifically discusses spyware and malware infections and how they occur. What are some of the Warning Signs he should teach them to be aware of? (Choose ALL That Apply)

Taskbar or System Tray has strange icons.
Firewall and Antivirus programs are randomly Disabled.
Add/Remove Programs console has programs you do not recognize.
Browser's Home Page changes unexpectedly.

Which technology allows users to freely access all systems to which their account has been granted access after performing an initial authentication?

Single Sign-On (SSO)

MAC

DAC

Biometric Device

Smart Cards

You need to update your backup and recovery policy. You have read that a company was out of business for quite some time when a tornado destroyed their neighborhood bank, and with it, the company's backup media. You want to re-examine and re-evaluate your backup and recovery policy to address this issue. What specific area should you re-evaluate?

image-level backups
account recovery options
backup testing
cloud storage VS local storage backups

You need to locally install Windows 7 Ultimate on a new computer. Which installation method is most likely?

Network
CD
PXE
DVD

When explaining the differences between NTFS and FAT32 to a user installing Windows 7, which three benefits would you share with them regarding NTFS?

virus protection

malware protection

file encryption

better security

better disk space management

Recently, you upgraded a user's computer to a dual-core processor. The user complains that an applications performance did not increase after the upgrade. You need to ensure that the application fully utilizes the dual-core processor. What should you do?

Upgrade the application to a version that supports multithreading
Enable multithreading in the BIOS
Enable multithreading in the OS
Upgrade the OS to a version that supports multithreading

A user has Windows 78 computer with 512 MB of RAM and two hard drives, named drive C and drive D. The Paging File is located on Drive C. The user complains that his computer does not perform well after running for a couple of hours. What should you tell the user to do?

increase the size of the paging file

defragment the hard drives

disable the paging file

move the paging file to drive D

All of the following are examples of Pirated Software - EXCEPT?

installing software from the same installation CD using multiple licenses.
installing software from the same installation CD on multiple computers
installing an application using an installation CD with the application name written on it
installing OEM software from the same installation CD on multiple computers

Sam is an experienced Android user. He has been hired by your department to support all the Mobile Devices in user by your organization. You must instruct him on backing up the data on an Apple Device. Your company only wants to use a solution that would allow devices to be restored from any location. Which app should you recommend?

Google Drive
iTunes
Microsoft One Drive
iCloud

When explaining new equipment features to a customer, all of the following are acceptable practices EXCEPT?

Avoid interrupting the customer
Use the correct acronyms with the customer
Sit beside the customer
Make direct statements to the customer

A user reports that her mobile device is not working properly. When you research the issue, you discovery that she accidently deleted all of the data on her device. What has most likely occurred?

factory reset
force stop
soft reset
data backup

You are attending a class on network identification and authentication. What is the most common form of identification and authentication?

biometrics
user identification with reusable password
two-factor authentication
smart cards

You are assembling a personal computer. You remove the packaging material from different hardware components, such as memory chip and motherboard.

Where should you place these hardware components to prevent damage from positive and negative charges?

Place them on a tile floor

Hold them in your hands while wearing a pair of lint-free gloves

Place them in an anti-static bag

Place them on a piece of newspaper

Place them on a wooden table

You are sharing a portable computer with a vendor to work on a legacy application. What should you do to secure this computer from theft?

Enable BitLocker
Use a T-bar locking mechanism
Enable encrypting file system (EFS)
Implement password protection on the computer

Wendy has decided to implement an uninterruptible power supply for several servers. Which functions can it provide her? (Choose ALL That Apply)

surge protection
warning when the power source fails
data backup
short-term battery backup

You know the IP Address of a computer that is downloading copyrighted material. Which of the following would help you to identify the location of that computer?

Acceptable use policy
Knowledge base/articles
Password Policy
Network topology diagrams

You are an onsite tech for your company and have been assigned the task of replacing a damaged motherboard in a customer's computer. You must carry the replacement working motherboard to the customer's residence. Which is the BEST method to carry the motherboard to the customer's residence?

Carry the motherboard in a paper bag lined with Styrofoam.
Carry the motherboard in a metal-lined wooden box
Wrap the motherboard in a piece of lint-free cloth
Carry the motherboard in an anti-static bag.

You need to resize the disk partition to increase the storage capacity. Which OS Feature should you use?

Disk Management
Recovery Console
MSConfig
MSINFO32

Which Active Directory logical security concept would you implement to best protect a user's data in the event of a hard drive crash?

Organizational Unit
Domain Membership
Login Scripts
Folder Redirection

Which of the following tablet operating systems typically follows a Yearly Schedule for major version updates?

Microsoft Windows
Chrome OS
Android
iOS

A user has recently upgraded the video adapter drivers on a Windows 7 computer. Since that time, the computer has been continuously restarting. You tried rebooting the computer using the Last Known Good Configuration, but it does not affect the problem. What should you do to fix the problem using the least administrative effort? (Choose Two)

Perform a fresh install of Windows 7
Restart the Computer, press the F8 Key, and select the Command Prompt Only Option.
Roll back the video adapter drivers.
Restart the computer in Safe Mode.
Boot the computer with a Windows 7 Bootable Disk

You have several old computer parts in a storage room. Because you work for a company with an aggressive green policy, you want to reclaim as much material as possible from the components. What CANNOT be reclaimed?

metal from the computer case
metal from the circuit board
phosphorus from a CRT monitor with a broken screen
lead from an intact CRT monitor

Melissa loves to listen to music while she is working out. However, every time she walks into the gym, her Bluetooth headphones stop working. What could be the problem? (Choose Two)

Other WIFI devices are trying to connect.
Her device is in discoverable mode.
Headphones are not charged.
Other Bluetooth devices are trying to connect.

Clara took her son swimming and left her mobile device in the sun for too long. What can she do to get the Mobile device to turn on again?

Replace the battery.
Remove the protective cover, and place the phone in a cooler environment.
Reinstall the OS
Turn off Bluetooth

You need to Enable Wake on LAN. Where would you go first to do this?

On the NIC
On the Router
In the BIOS
In Device Manager

You have two wireless networks in your building. The wireless networks do not overlap. Both of them use WIFI Protected Access (WPA). You want to ensure that no unauthorized wireless access points are established. What should you do?

Change the two wireless networks to WEP
Disable SSID broadcasts for the two wireless networks
Periodically complete a Site Survey
Change the two wireless networks to WPA2.

You want to provide secure access to the research laboratory and ensure that only authorized persons can enter the laboratory's server room. Which system does NOT provide an effective means of ensuring that only authorized persons can enter the server room?

biometric access control system
swipe card system
single sign-on system
smart card system

You install a New Device driver on your Windows 7 Computer. Upon restarting, the computer continuously reboots. You attempt to use the Last Known Good Configuration, but the computer still continuously reboots. What should you do next to fix the problem?

Boot in Safe Mode, and reinstall the drivers.
Boot from the Windows DVD into the Command Prompt, and reinstall the drivers.
Boot from the Windows DVD, and use Recovery Console
Use Add/Remove Programs to uninstall the device driver.

You are setting up networking on your work computer. You were given unique login credentials by the system administrator, who manages all credentials for thousands of employees. What type of network would this be?

workgroup
homegroup
public
domain

A user's computer is infected with malicious software that spreads through the internet to collect user information, including browser habits. Which type of malware has infected this computer?

viruses
spyware
worms
Trojan Horse

You plan to replace some components within a computer. As a recommended practice, what should be the FIRST step towards disassembling a computer?

The Processor should be removed from the Motherboard
The Power Supply should be disconnected from the Motherboard
The Memory Modules should be removed from the Motherboard
The Power Cord of the system case should be disconnected

You want to prevent your computer from any type of Electrostatic Discharge (ESD) while servicing the computer. Which actions should you NOT perform while servicing the computer? (Choose Two)

Ensure that the room in which the computer is serviced is carpeted.
Keep your one hand in contact with bare metal frame of the computer at all times.
Ensure that the room in which the computer is serviced is cool and dry.
Wear cotton clothes
Wear an anti-static wristband.

A major system change is needed, and you are preparing a document for the Change Board. What is the Change Board's ultimate responsibility?

identify the scope of the change
define the purpose of the change
document the change
approve or reject the change

Susan is constantly shutting down her laptop improperly due to moving from meeting to meeting. Which file is in jeopardy of being affected the most?

Registry
DLL file
System Restore Points
BCD File

You need to view the contents of a Windows 10 update. Which command-line tool should you use?

EXPAND
XCOPY
EXTRACT
COPY

You want to define the number of days a password can be used before the user is required to change it. Which password policy should you configure?

Enforce Password History
Minimum Password Length
Maximum Password Age
Passwords must meet complexity requirements.

You are installing an OS on a Drive that appears to have Sector Issues. Which formatting option should you use?

ExFAT
Full Format
NTFS
Quick Format

You are an IT Tech for a Company. You are required to implement CAT5 cabling for your company's network. The cable will run to each workstation along the floor. What should you do to secure the cables?

Install cables using a protective channel
Install CAT6 cable instead of CAT5 cable.
Implement a Wireless Network
Use Duct Tape to secure the cable.

You open Device Manager and notice a RED X next to your Wireless Network Adapter. What does this indicate?

The adapter was not installed properly
The adapter is experiencing a resource conflict
The adapter is disabled
The adapter's drivers need to be updated/reinstalled

You are troubleshooting a computer issue at a customer location. Which guidelines should you follow? (Choose ALL That Apply)

Ask clarifying questions
Avoid using technical jargon
Skip any steps that the customer has already taken
Respect the customer's property

You are documenting the proposal for a major change. What part of the documentation would address potential impact of failure?

Risk analysis
Backout plan
Documented business processes
Scope of the change

You need to restore a Windows OS system to the way it was when the computer was shipped from the factory. What should you do?

Press F8 during POST and select Advanced Boot > Repair Your Computer > System Image Recovery
Use the Format Command
Create a Restore Point
Use the Disk Management Utility