MAT 510 � Homework Assignment 6 Strayer University

Preview 2 of 4 pages

See the first 2 pages exactly as they appear in the document.

Page 1
Read page 1 as text
MAT 510 – Homework Assignment MAT 510 – Homework Assignment Strayer University Homework Assignment 6 Due in Week 7 and worth 30 points The data in the table below is from a study conducted by an insurance company to determine the effect of changing the process by which insurance claims are approved. The goal was to improve policyholder satisfaction by speeding up the process and eliminating some non - value - added approval steps in the process. The response measured was the average time required to approve and mail all claims initiated in a week. The new procedure was tested for 12 weeks, and the results were compared to the process performance for the 12 weeks prior to instituting the change. Table: Insurance Claim Approval Times (days) Old Process New Process Week Elapsed Time Week Elapsed Time 1 31.7 13 24 2 27 14 25.8 3 33.8 15 31 4 30 16 23.5 5 32.5 17 28.5 6 33.5 18 25.6 7 38.2 19 28.7 8 37.5 20 27.4 9 29 21 28.5 10 31.3 22 25.2 11 38.6 23 24.5 12 39.3 24 23.5 Use the date in table above and answer the following questions in the space provided below: 1. What was the average effect of the process change? Did the process average increase or decrease and by how much?
Page 2

2 more pages in the full document

Unlock it once and it stays in your library, ready to chat with or turn into flashcards.