Operations Management, 1e (Mcgraw-hill Education Operations and Decision Sciences) 1st Edition Test Bank

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1-1Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Chapter 01 Test Bank KEY1. Supply is a set of products or services a business offers to its customers.TRUESupply is a set of products or services a business offers to its customers.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World2. Consumption utility is composed of price andconvenience.FALSEConsumption utility is composed of performance and fit.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World3. Firm A Pareto dominates firm B means that firm A’s product or service is inferior to that offirm B on all dimensions of the customer utility function.FALSEFirm A Pareto dominates firm B means that firm A’s product or service is superior to that of firmB on all dimensions of the customer utility function.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs4. A firm reduces inefficiencies by making trade-offs.FALSEA firm reduces inefficiencies so that it does not have to sacrifice oneperformance dimensionversus another.AACSB: Analytical Thinking

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1-2Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Accessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on theefficient frontier.Topic: Overcoming Inefficiencies: The Three System Inhibitors5. Reducing inefficiencies will increase a firm’s profitability.TRUEReducing inefficiencies by increasing what the customer is willing to pay and/or decreasing costswill increase a firm’s profitability.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: Overcoming Inefficiencies: The Three System Inhibitors6. Every work requires operations.TRUEEvery work requires operations to do the work and/or to improve the work.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms:RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-04 Explain what work in operations management looks like.Topic: Operations Management: An Overview of the Book7. "Who are the customers?" is NOT an operationsmanagement–related question.FALSE"Who are the customers?" is an operations management–related question because it correspondsto the consumption utility component of the consumer utility function.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-05 Articulate the key operational decisions a firm needs to make to match supply with demand.Topic: Operations Management: An Overview of the Book8. The set of products or services a business offers to its customers is called:A.demand.B.bundle.C.supply.D.value.

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1-3Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Supply is the set of products or services offered by a business to its customers.AACSB: Analytical ThinkingAccessibility: KeyboardNavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: IntroductionTopic: The Customers View of the World9. The set of products or services customers want iscalled:A.demand.B.bundle.C.supply.D.value.Demand is the set of products or services customers want.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: IntroductionTopic: The Customers View of the World10. "Match supply with demand" means:A.tell customers what they want.B.offer customers what they want.C.explain to customers what they want.D.invest in marketing."Offer customers what they want" is another way of saying "match supply with demand."AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-05Articulate the key operational decisions a firm needs to make to match supply with demand.Topic: IntroductionTopic: The Customers View of the World11. Which of the following is NOT a goal of operations management?A.Understanding the drivers of customer utilityB.Match supply with demandC.Make a profit while providing customers what they wantD.Provide great products at low prices to customersUnderstanding demand is a goal of marketing.AACSB: Analytical ThinkingAccessibility: KeyboardNavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-05 Articulate the key operational decisions a firm needs to make to match supply with demand.Topic: IntroductionTopic: The Customers View of the World12.Which of the following is NOT a challenge of matching supply with demand?A.Delivering better products at low pricesB.Attempting to predict demand

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1-4Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.C.Providing customers with what they want at a low costD.Reducing demand to match supplyThe challenge of matching supply with demand is to understand demand so that better products orservices are offered to customers at low cost.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable:automaticLearning Objective: 01-05 Articulate the key operational decisions a firm needs to make to match supply with demand.Topic: IntroductionTopic: The Customers View of the World13. A customer’s desire for a product or service is measured by its:A.popularity.B.costs.C.utility.D.advertisement.According to economic theory, utility measures one’s desire for a product or service.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World14. Economic theory suggests that a customer chooses a product or service to obtain the highest_______________.A.demandB.supplyC.utilityD.satisfactionA customer chooses a product or service that gives him/her the highest utility.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearningObjective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World15. Utility is composed of the following components EXCEPT:A.customer loyalty.B.price.C.inconvenience.D.consumption utility.Utility iscomposed of consumption utility, price, and inconvenience .AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World16. The features of a product or service that most, if not all, customers prefer are called:

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1-5Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.A.consensus attributes.B.consumption attributes.C.fit attributes.D.performance attributes.Performanceattributes are features of a product or service that most, if not all, customers prefer.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World17. The many flavors of ice-cream offered by ice-cream parlors are reflective of the _________of today’s customers.A.bargaining powerB.product-fitC.heterogeneous preferencesD.knowledge baseCustomers’ differences in taste, color, or size of the product or services they want are calledheterogeneous preferences.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 3 HardGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World18. The inconvenience of obtaining a product or receiving a service is called:A.transaction cost.B.fit.C.timing.D.unavailability.Transaction costs refer to the inconvenience of obtaining a product or receiving a service.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World19. A restaurant promising a meal in two minutes or less attempts to cater to which part of thecustomer utility function?A.TimingB.PreferenceC.AmbienceD.FitCustomers do not want to wait.AACSB: Analytical Thinking

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1-6Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Accessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of theWorld20. Price utility includes all of the following EXCEPT:A.cost of owning the product.B.shipping cost.C.financing costs.D.transaction costs.Price utility includes the total cost of owning the product or receiving the service. Transaction costs referto the inconvenience of obtaining the product or receiving the service.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-01 Identify thedrivers of customer utility.Topic: The Customers View of the World21. ____________ is the study of how customers derive utility from products or services.A.MarketingB.OperationsC.EconomicsD.ManagementMarketing is the study of how customers derive utility from products or services.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers Viewof the World22. Which dimension of the customer utility function is emphasized with a restaurant’s slogan,"Eat Fresh"?A.TimingB.LocationC.PerformanceD.Fit"Eat Fresh" is a performance attribute of Subway’s sandwiches indicating that customers prefer fresh overprocessed ingredients in their food.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 3 HardGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: TheCustomers View of the World23. A firm that offers tailor-made suits to its customers is appealing to the ____________dimension of the customers’ utility function.

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1-7Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.A.timingB.locationC.performanceD.fitFit captures how well the product orservice matches with the unique characteristics of a given customer.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 3 HardGradable: automaticLearning Objective: 01-01 Identify the drivers of customer utility.Topic: The Customers View of the World24. Which of the following statements about a firm’s capabilities is FALSE?A.A firm has capabilities to do well on some dimensions of its customers’ utility function.B.A firm has capabilities to do well on all dimensions of its customers’ utility function.C.A firm’s capabilities can be defined as the dimensions of the customer’s utility function it isable to satisfy.D.How well a firm can satisfy its customers’ utility function is dependent on itscapabilities.A firm has capabilities to do well on some but not all dimensions of its customers’ utility function.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearningObjective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs25. You are considering four hotels that differ from each other with respect to their price andcustomer reviews:HotelPriceReviews (1 = worst . . . 5= best)H1$1002H2$2505H3$2004H4$1502Which of the following is a valid conclusion?A.H3 is Pareto dominated by H2B.H2 is Pareto dominated by H3C.H1 is Pareto dominated by H4D.H4 isPareto dominated by H1Pareto dominated means that a firm’s product or service is inferior to one or multiple competitors on atleast one dimension of the customer utility function and no better than on any other dimension.AACSB: Analytical ThinkingBlooms: Evaluate

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1-8Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Difficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs26. You are considering four hotels that differ from each other with respect to their price andcustomer reviews:HotelPriceReviews (1 = worst . . . 5= best)H1$1002H2$2505H3$2004H4$1502Which of these hotels is NOT on the efficient frontier?A.H1B.H3C.H2D.H4The set of firms thatare not Pareto dominated are on the efficient frontier.AACSB: Analytical ThinkingBlooms: EvaluateDifficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs27. You are considering four hotels that differ from each other with respect to their price andcustomer reviews:HotelPriceReviews (1 = worst . . . 5= best)H1$1002H2$2505H3$2004H4$1502Which of thesehotels is inefficient?

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1-9Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.A.H1B.H2C.H3D.H4A firm that is not on the efficient frontier is inefficient.AACSB: Analytical ThinkingBlooms: EvaluateDifficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies anddetermine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs28. Beyond just executing the current way of doing things, operations management is about:A.eliminating inefficiencies to move the firm away from the efficient frontier.B.making strategic trade-offs to do well on all dimensions of the customers’ utility function.C.managing inputs and resources to move the firm away from the efficient frontier.D.innovating its operations to shift the efficient frontier.There are three ways in which operations management can match supply with demand: make trade-offs,reduce inefficiencies, and innovate.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs29. By making many burgers before customers ask for them, a fast-food restaurant is sacrificingthedimension of ________________ and improving the dimension _________________ in thecustomers’ utility function.A.timing, fitB.fit, timingC.timing, priceD.price, timingA trade-off is how a firm chooses to sacrifice certain dimensions of thecustomers’ utility function toexcel on another.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs30. A firm that targets a market segment of budget-conscious customers is likely to sacrificesome ____________ to get a better _______________.A.consumption utility, priceB.performance, fitC.timing, locationD.location, utilityBudget-conscious customers are price sensitive and they will be less willing to pay (price utility) for aperfectly fitted or optimally performed (consumption utility) product/service.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: EvaluateDifficulty: 3 Hard

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1-10Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Gradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs31.Three restaurants are compared along the dimensions of responsiveness and costperformance, as shown below:Which of the following conclusions can be drawn about restaurant C?A.It is on the efficient frontier.B.Pareto dominates A.C.It is inefficient.D.It is efficient.Restaurant C is not on the efficient frontier, suggesting that it is inefficient.AACSB: Analytical ThinkingBlooms: AnalyzeDifficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies anddetermine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs32. Three restaurants are compared along the dimensions of responsiveness and costperformance, as shown below:

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1-11Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Which of the following conclusions can be drawn?A.A is Pareto dominated by B.B.A is on the efficient frontier.C.C is Pareto dominating A and B.D.C is on the efficient frontier.Both A and B are on the efficient frontier and Pareto dominating C.AACSB: Analytical ThinkingBlooms: AnalyzeDifficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs33. A firm invents an app that allows customers to make purchases with their smartphone. It ishoping that the new mobile payment app allows the firm to ______________ the efficientfrontier through ____________.A.shift, innovationB.stay on, innovationC.stay on, imitationsD.shift, imitationsInnovating is a way ofshifting the efficient frontier.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 3 HardGradable: automaticLearning Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient frontier.Topic: A Firms Strategic Trade-Offs34. The difference between revenue and costs is called:A.profit.B.input.C.supply.D.demand.

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1-12Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Profit is the difference between revenue and costs.AACSB: Analytical ThinkingAccessibility: KeyboardNavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors35. A firm investing in a manufacturing plant is anexample of which type of costs it incurs as amanufacturer?A.OutputB.VariableC.ResourcesD.MarketingResources such as production facilities are things in a business that help transform input into output.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors36. A firm can increase itsprofitability by:A.increasing costs and reducing price.B.moving away from the efficient frontier.C.increasing inefficiencies.D.reducing inefficiencies.Reducing inefficiencies will increase a firm’s profitability.AACSB: AnalyticalThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-05 Articulate the key operational decisions a firm needs to make to match supply with demand.Topic: Overcoming Inefficiencies: The Three System Inhibitors37. Which of the following is NOT a system inhibitor?A.InflexibilityB.Poor brand recognitionC.VariabilityD.WasteThe three system inhibitors are waste, variability, and inflexibility.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors38. Leftover bread that is not sold at a bakery is an example of:A.defect.B.flexibility.C.variability.D.waste.

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1-13Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Leftover bread takes up inputs and resources to make but adds no value to customers if it is not sold.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors39. A long waiting line at the checkout of a supermarket at some moments in the day is anexample of ____ and a symptom of ____:A.defect, waste.B.inflexibility, profit.C.variability, inflexibility.D.waste, variability.Customers coming at different times of the day cause demand variability.AACSB:Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors40. Asold-out concert that turns away music fans because it is not able to increase the number ofseats is an example of:A.defect.B.inflexibility.C.variability.D.waste.The inability to accommodate all music fans due to insufficient booking is anexample of inflexibility.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors41. Which of the following is NOT a source of supply variability?A.Customers having different requestsB.Power outageC.Time to serve a customerD.Wrong order enteredCustomers having different requests causes demandvariability.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three SystemInhibitors

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1-14Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.42. To which system inhibitor does the following customer complaint relate: "I wish they couldadd more cashiers in the busy hours"?A.DefectB.InflexibilityC.VariabilityD.WasteInflexibility is the inability of an operation to quickly and cheaply change in response to newinformation.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 3 HardGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic:Overcoming Inefficiencies: The Three System Inhibitors43. More guests showing up than expected in a party is an example of:A.demand variability.B.supply variability.C.demand inflexibility.D.supply inflexibility.Demand variability deals with uncertainty in knowing exactly how many guests show up.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: AnalyzeDifficulty: 3 HardGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic:Overcoming Inefficiencies: The Three System Inhibitors44. Which of the following statements about system inhibitors is TRUE?A.Reducing waste will be enough in battling against system inhibitors.B.Increasing profit is a way to overcome system inhibitors.C.Fighting system inhibitors is a one-time process.D.System inhibitors cause inefficiencies.Inefficiencies are the result of having system inhibitors in an operation.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms:UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-03 Explain the three system inhibitors.Topic: Overcoming Inefficiencies: The Three System Inhibitors45. Operations management is about:A.working harder.B.doing away with work.C.improving the way that we and/or others do their work.D.dealing with customer feedback.Operations management is about improving how work is being done.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-04 Explain what work in operations management looks like.

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1-15Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consentofMcGraw-Hill Education.Topic: Operations Management at Work46. Which of the following statements about operations management is TRUE?A.Every workrequires operations.B.Operations is all about manufacturing plants.C.Operations management is in all job descriptions.D.Operations management is not important for lawyers.Operations is about work and operations management is about improving the work.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-04 Explain what work in operations management looks like.Topic: Operations Management at Work47.Operationscomes from the Latin word "opus," which means:A.activity.B.helping people.C.improvement.D.work.Operationscomes from the Latin word "opus," which means "work."AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyGradable: automaticLearning Objective: 01-04 Explain what work in operations management looks like.Topic: Operations Management at Work48. Operations management improves the way work is done by means of all of the followingEXCEPT:A.overcoming efficiencies.B.eliminating waste.C.decreasing variability.D.increasing flexibility.Operations management helps people improve the way they work by overcoming the inefficiencies thatthey face.AACSB:Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumGradable: automaticLearning Objective: 01-04 Explain what work in operations management looks like.Topic: Operations Management at Work49. A doctor canapply his/her knowledge in operations management to:A.find a cure to cancer.B.discover a new drug.C.improve his/her work as a doctor.D.improve his/her language skill.Operations management helps to improve a doctor’s work.AACSB:Analytical Thinking

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