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2021 Dell Client Foundations Practice Exam with Answers (69 Solved Questions)

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    Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. Tablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? F12 When to use RTC Reset? To recover from No POST/No Boot If the system is not booting into the operating system, how can you check if the hard drive is detected? Go to BIOS When would you run the RMA Shim tool on a Chromebook? In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings.

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    T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? Recovery image from the external USB key How will the Dell Command Utility Update help Customers? Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.

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    Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? The systemboard jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in ______. BIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. True Which is the easiest way to verify the functionality of system board? By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. True To preserve BIOS settings before recovering it, user need to _________. Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? Click Maintenance under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit

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