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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Document preview page 1

USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 1

Document preview content for USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions)

USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions)

Familiarize yourself with exam difficulty levels using USPS Marketing Sales and Services Associate Training With Answers, packed with past exams.

Miles Rogers
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 1 preview imageUSPS Sales & Services Associate TrainingWhat is our mission? - answerProvide trusted, affordable, universal service.eLearning module 1What is the form for filing an insurance claim? - answerForm 1000.eLearning module 16Perception is________ - answerReality.17-3What are our goals? - answerGrow revenue, increase market share and develop lifetime customers.18-3What are the two types of communication and give examples of each? - answerVerbal (spokenwords) and non-verbal (gestures, expressions, vocal variety).19-5What are some non-verbal cues? - answerBody movement (shuffling feet and folding arms),posture, gestures, facial expressions, personal space.19-6Listeners receive the same ______ all the time. - answerMessage.19-7What is S.O.L.E.R.? - answerActively attending by: Squarely facing the person, Open your posture,Lean towards the sender, Eye contact maintained, Relax while attending.
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 2 preview image
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 3 preview image19-7What is a successful sales transaction? - answerOne in which you and the customer make aninformed, mutually beneficial decision.20-3When presenting the value of USPS products and services, you align that value with? - answerThecustomer's needs.20-3What should be the objective of every SSA? - answerSelling maximum value to customers bymatching their needs.20-4What is the driving force behind a customer's willingness to interact with you, learn about Postalproducts, and make a purchase commitment? - answerNeeds.20-5What is need satisfaction selling? - answerRecognition that customers buy products to satisfy theirneeds.20-5What is a need? - answerA desire to improve or accomplish something.20-6What is the language of needs and some examples? - answerWords and phrases the express desire.I want, I need, I hope, I'm looking for, I'm interested in, I wish, My objective.20-6
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 4 preview imageWhat is G.I.S.T.? - answerGreet, Inquire, Suggest and Thank.20-8What additional products can be suggested? - answerStamps, packaging/shipping (Ready Post)products, PO Box, passports, money orders.20-10Mailpieces not meeting minimum requirement criteria or exceeding certain maximumsare_________? - answerNon-mailable. There is no fee, surcharge or additional postage that canmake a non-mailable item mailable.21-3Non-mailable means that the piece, as designed, is _______ from the mailstream. -answerProhibited.21-3What are the minimum dimensions of a mail piece (letter)? - answer3 ½" in height, 5" in length,.007" in thickness, rectangular in shape.21-3What is girth? - answerThe distance around the thickest part of a package.21-4What are maximum dimensions for a package? - answer70 pounds. 108" length + girth. Up to 130"length + girth for Standard.21-4
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 5 preview imageWhat are the five mail processing categories? - answerLetters, flats, machinable parcels, irregularparcels, outside parcels.21-4What is the maximum size for a postcard? - answer4 1/4" height, 6" length, .016" thickness.21-5What would cause a flat-size piece to be excluded from flat pricing? - answerDo not meetflexibility standards, are not uniformly thick, are not rectangular in shape.21-6What is a machinable parcel? - answer6 oz to 25 lbs; minimum size of 3" x 6" x ¼" to maximumsize of 17" x 17" x 27".21-7What is an irregular parcel? - answerHas ONE of the following characteristics: less than 6" inlength or 3" in height or 6 oz in weight; rolls/tubes 26" long or less; articles enclosed in envelopesthat are not letters, flats or machinable parcels.21-8What are outside parcels? Examples? - answerParcels that because of their size, shape, density,container type, or the nature of their contents, cannot be processed in postal sacks.Metal-strapped boxes, rolls/tubes more than 26" in length, liquid containers, tires, trees.21-9What is a non-machinable surcharge? - answerCharge applied to first-class letter-size pieces thatmeet one or more non-machinable characteristics and are excluded from automated processing.21-10
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 6 preview imageWhat are some examples of why a letter would be non-machinable? - answerPolybagged,polywrapped, or enclosed in plastic material; has clasps, strings, buttons, or similar closuredevices; contains items such as pens, pencils, keys or coins; is too rigid; has a delivery addressparallel to the shorter dimension of the mailpiece.21-10A mailpiece that is too small, too large or too heavy is ________? - answerNot mailable.21-14How can knowing the products you sell benefit customers and the USPS? - answerStrengthenscommunication skills, boosts enthusiasm, assists in overcoming concerns.22-4What is product knowledge? - answerBeing aware of what we have to offer, being proficient at ourjobs and making the effort to inform our customers.22-5Why is Product Knowledge important? - answerProvides personal satisfaction in helping acustomer; increases customer knowledge; increases revenue; increases interaction between theSSA and customer; empowers the SSA to be the expert; ensures loyal, satisfied, returningcustomers.22-5What are the selling points of Priority Mail Express? - answerDelivery 365 days a year; no Saturdaydelivery charges; no residential surcharges; free tracking information; the ONLY overnightdelivery to mailbox and PO Box addresses; signature proof of delivery available on request.22-6What are the selling points of Priority Mail? - answerNationwide delivery within 1-3 days; fast andaffordable; flat rate boxes (if it fits, it ships); delivery to every address in the US including POBoxes and military addresses (APO/FPO); Saturday and residential deliveries at no extra cost;
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USPS Marketing Sales and Services Associate Training With Answers (147 Solved Questions) - Page 7 preview imageextra services (signature, insurance) available; tracking and $50 of insurance coverageautomatically included when purchased at retail; available international.22-7What are the three ways to add insurance to a package? - answerPurchase online, purchase at aself-service kiosk, purchase at any post office.22-7 & 22-8Can insurance purchased online be combined with insurance purchased at the Post Office? -answerNo.22-7What is the insurance amount automatically included with Priority Mail Express and PriorityMail? - answerPriority Mail Express has $100 of insurance coverage; Priority Mail has $50 for retailand commercial base shipments and $100 for commercial plus shipments.22-7What are the indemnity limits for insurance? - answer$5,000 unless sent registered mail. If sentregistered mail, then $25,000. Registered mail can only be used with First-Class Mail and PriorityMail.22-8What are the benefits of renting a PO Box? - answerFast; private; affordable; permanent; goodbusiness; convenient.22-8How can you renew a PO Box? - answerOn-line with a credit card, through an automatic renewalprocess, at a self-service kiosk, by sending in a check or money order, in person at a Post Office.22-8
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