Big Book of HR Exam Practice Questions: 1000 Questions PHR, PHRi, SPHR, SPHRi and SHRM CP/SCP Certification Exams (2024)

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Table of ContentsCoverTable of ContentsTitle PageCopyrightDedicationAcknowledgmentsAbout the AuthorAbout the Technical EditorAbout This BookReader Support for This BookChapter 1: IntroductionKnow Your WhyThe Exam ContentWhat You Think About MattersUsing This Book to PracticeConclusionChapter 2: U.S. Labor LawLabor Law Employment Law Cheat SheetLabor Law Practice QuestionsKey Concept Research QuestionsTest Your Labor Law Terminology KnowledgeConclusionAdditional ResourcesChapter 3: Business Management and StrategyBusiness Management and Strategy QuestionsKey Concept Research QuestionsTest Your Business Management and Strategy Terminology

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QuestionsConclusionAdditional ResourcesChapter 4: Talent Planning and AcquisitionTalent Planning and Acquisition Practice QuestionsKey Concept Research QuestionsTest Your Talent Planning and Acquisition TerminologyConclusionAdditional ResourcesNoteChapter 5: Learning and DevelopmentLearning and Development Practice QuestionsKey Concept Research QuestionsTest Your Learning and Development TerminologyKnowledgeConclusionAdditional ResourcesChapter 6: Total RewardsTotal Rewards Practice QuestionsKey Concept Research QuestionsTest Your Total Rewards Terminology KnowledgeConclusionAdditional ResourcesNoteChapter 7: Risk ManagementRisk Management Practice QuestionsKey Concept Research QuestionsTest Your Risk Management Terminology KnowledgeConclusion

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Additional ResourcesChapter 8: Employee Engagement and RetentionEmployee Engagement and Retention Practice QuestionsKey Concept Research QuestionsTest Your Engagement and Retention TerminologyKnowledgeConclusionAdditional ResourcesChapter 9: Employee and Labor RelationsEmployee and Labor Relations Practice QuestionsKey Concept Research QuestionsTest Your Employee and Labor Relations TerminologyKnowledgeConclusionAdditional ResourcesNoteChapter 10: Ethical Practice and Corporate Social ResponsibilityEthical Practice and Corporate Social ResponsibilityQuestionsKey Concept Research QuestionsTest Your Ethical Practice and Corporate SocialResponsibility Terminology KnowledgeConclusionAdditional ResourcesChapter 11: Managing a Global WorkforceGlobal Human Resource Management Practice QuestionsKey Concept Research QuestionsTest Your Global HR Management Terminology KnowledgeConclusionAdditional Resources

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Chapter 12: Diversity, Equity, and InclusionDiversity, Equity, and Inclusion Practice QuestionsKey Concept Research QuestionsTest Your DEI Terminology KnowledgeConclusionAdditional ResourcesChapter 13: Workforce Analytics and TechnologyWorkforce Analytics and Technology Practice QuestionsKey Concept Research QuestionsTest Your Workforce Analytics and Technology TerminologyKnowledgeConclusionAdditional ResourcesChapter 14: Human Resource CompetenciesHuman Resource Competencies Practice QuestionsKey Concept Research QuestionsTest Your Human Resource Competencies TerminologyKnowledgeConclusionAdditional ResourcesNotesChapter 15: LeadershipLeadership Practice QuestionsKey Concept Research QuestionsTest Your Leadership Terminology KnowledgeConclusionAdditional ResourcesNoteChapter 16: Organizational Development and DesignOrganizational Development and Design Practice Questions

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Key Concept Research QuestionsTest Your Organizational Development and DesignTerminology KnowledgeConclusionAdditional ResourcesAppendix A: Answers to Review QuestionsChapter 2: U.S. Labor LawChapter 3: Business Management and StrategyChapter 4: Talent Planning and AcquisitionChapter 5: Learning and DevelopmentChapter 6: Total RewardsChapter 7: Risk ManagementChapter 8: Employee Engagement and RetentionChapter 9: Employee and Labor RelationsChapter 10: Ethical Practice and Corporate SocialResponsibilityChapter 11: Managing a Global WorkforceChapter 12: Diversity, Equity, and InclusionChapter 13: Workforce Analytics and TechnologyChapter 14: Human Resource CompetenciesChapter 15: LeadershipChapter 16: Organizational Development and DesignAppendix B: Answers to Terminology Knowledge TestChapter 2: U.S. Labor LawChapter 3: Business Management and StrategyChapter 4: Talent Planning and AcquisitionChapter 5: Learning and DevelopmentChapter 6: Total RewardsChapter 7: Risk ManagementChapter 8: Employee Engagement and Retention

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Chapter 9: Employee and Labor RelationsChapter 10: Ethical Practice and Corporate SocialResponsibilityChapter 11: Managing a Global WorkforceChapter 12: Diversity, Equity, and InclusionChapter 13: Workforce Analytics and TechnologyChapter 14: Human Resource CompetenciesChapter 15: LeadershipChapter 16: Organizational Development and DesignAppendix C: Answers to Research Challenge QuestionsChapter 2: U.S. Labor LawsChapter 3: Business Management and StrategyChapter 4: Talent Planning and AcquisitionChapter 5: Learning and DevelopmentChapter 6: Total RewardsChapter 7: Risk ManagementChapter 8: Employee Engagement and RetentionChapter 9: Employee and Labor RelationsChapter 10: Ethical Practice and Corporate SocialResponsibilityChapter 11: Global Human Resource ManagementChapter 12: Diversity, Equity, and InclusionChapter 13: Workforce Analytics and TechnologyChapter 14: Human Resource CompetenciesChapter 15: LeadershipChapter 16: Organizational Development and DesignIndexEnd User License AgreementList of Tables

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Chapter 1TABLE 1.1 SHRM-CP Exam WeightsList of IllustrationsChapter 1FIGURE 1.1 The Cognitive TriangleChapter 8FIGURE 8.1 The pillars of employee engagementChapter 12FIGURE 12.1 The diversity life cycleChapter 13FIGURE 13.1 HR StorytellingChapter 14FIGURE 14.1 SHRM Body of Knowledge competenciesFIGURE 14.2 Microlearning dashboard

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Big Book of HRExam Practice QuestionsSandra M. Reed,SPHR, SHRM-SCP

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Copyright © 2024 by John Wiley & Sons, Inc. All rights, including for text and data mining, AItraining, and similar technologies, are reserved.Published by John Wiley & Sons, Inc., Hoboken, New Jersey.Published simultaneously in Canada and the United Kingdom.ISBNs: 9781394255368 (paperback), 9781394255382 (ePDF), 9781394255375 (ePub)No part of this publication may be reproduced, stored in a retrieval system, or transmitted inany form or by any means, electronic, mechanical, photocopying, recording, scanning, orotherwise, except as permitted under Section 107 or 108 of the 1976 United States CopyrightAct, without either the prior written permission of the Publisher, or authorization throughpayment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web atwww.copyright.com. Requests to the Publisher for permission should be addressed to thePermissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030,(201) 748-6011, fax (201) 748-6008, or online atwww.wiley.com/go/permission.Trademarks:WILEY, the Wiley logo, and Sybex are trademarks or registered trademarks ofJohn Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and maynot be used without written permission. All other trademarks are the property of theirrespective owners. John Wiley & Sons, Inc. is not associated with any product or vendormentioned in this book.Limit of Liability/Disclaimer of Warranty:While the publisher and author have usedtheir best efforts in preparing this book, they make no representations or warranties withrespect to the accuracy or completeness of the contents of this book and specifically disclaimany implied warranties of merchantability or fitness for a particular purpose. No warrantymay be created or extended by sales representatives or written sales materials. The advice andstrategies contained herein may not be suitable for your situation. You should consult with aprofessional where appropriate. Further, readers should be aware that websites listed in thiswork may have changed or disappeared between when this work was written and when it isread. Neither the publisher nor author shall be liable for any loss of profit or any othercommercial damages, including but not limited to special, incidental, consequential, or otherdamages.For general information on our other products and services, please contact our Customer CareDepartment within the United States at (800) 762-2974, outside the United States at (317)572- 3993. For product technical support, you can find answers to frequently asked questionsor reach us via live chat athttps://sybexsupport.wiley.com.Wiley also publishes its books in a variety of electronic formats. Some content that appears inprint may not be available in electronic formats. For more information about Wiley products,visit our web site atwww.wiley.com.Library of Congress Control Number:2024939919Cover image: © Jeremy Woodhouse/Getty ImagesCover design: Wiley

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To my daughter, Clara Paigey, the light of my life, to show youthat anything is possible when you do it with your heart.Always, always fall forward. Love, Mama.

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AcknowledgmentsEvery time I have the privilege of working on a writing project, theidea of “standing on the shoulders of giants” comes to mind. As anintrovert, I am highly dependent upon the extroverts who adopt meduring these times, and this book was no exception.I want first to share my gratitude and appreciation to my editors. ToKenyon Brown for his belief in me and willingness to hear my ideas, toBrad Jones for his ah-mazing organizational skills (seriously, I wouldhave been underwater multiple times without his upbeat nudges), andto James Galluzzo, a bright star in his own right, whose technicalediting skills absolutely made the final result better.I also want to take a moment to acknowledge the drive behind a lot ofmy professional efforts: young adults. My son and daughter-in-law,nieces, nephews, interns, and the early professionals I coach arestarting their careers, and I know from firsthand experience how theworld can seem overwhelming at times for our youth, especially withthe economy and social unrest and the lack of effective and accessiblemental health treatment. Writing certification preparation books is mysmall way to support individuals who perhaps couldn't afford to go tocollege or follow a traditional career path yet still have that drive tosucceed in alternative ways; I think of you all when I am writing. Youcan and will do big things despite barriers that, at times, may feelinsurmountable.Finally, being married to me ain't easy, yet my husband does it withtons of grace, patience, humor, and love. I am eternally grateful tohave him as my partner in life.

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About the AuthorSandra M. Reed, SPHR, SHRM-SCP, is a leading expert in thecertification of HR professionals. She is the author ofHRCI's OfficialGuide to the Human Resource Body of Knowledge, theSHRM CP andSCP Exam Preparation Guide, and numerous other exam preparationbooks, SHRM case studies, learning modules, and training for adultstudents. Reed has an undergraduate degree in industrial-organizational psychology and a graduate degree in organizationalleadership. She is a master practitioner of the Myers-Briggs TypeIndicator (MBTI) personality assessment and the owner of a businessconsulting group that specializes in strategy, organizationaleffectiveness and design, and leadership development for smallbusinesses. Find her atwww.sandrareed.co.

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About the Technical EditorJames J. Galluzzo III, SPHR, PMP, is an HR strategicprofessional with nearly 30 years of experience. During his service inthe United States Army, he found his professional calling in the HRbranch of the Adjutant General's Corps and retired as the chief ofleadership development for the 40,000 Army HR professionalsaround the world. He has served as a director of HR in governmentand private-sector organizations and is an HR subject-matter expertand program manager helping to transform the Army's HR trainingand development as it fields the most comprehensive HR informationsystem (HRIS) in its history. Additionally, James has been an adjunctinstructor, author, and content creator for training HR professionals.

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