WGU C429 Health Care Assessment Practice Exam With Answers (115 Solved Questions)

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C429 Healthcare OperationsManagement WGUSupply-side rationing is used by universal healthcare, HMO's and ACO's to cut down onA) Duplication of EffortB) Access to specialistsC) Decrease provider communicationD) Cost-THE CORRECT ANSWER IS CAnACO (Accountable Care Organization) earns additional money by:A) Setting a flexible fee scheduleB) Getting a share of money it saves MedicareC) Producing better patient resultsD) Both C & B-THE CORRECT ANSWER IS DAll Americans have the right to__________under the Affordable Healthcare Act.A) Basic CareB) Purchase CareC) Low Cost MedicationsD) None of the Above-THE CORRECT ANSWER IS BThe U.S. Healthcare System is faced with a serious shortage ofA) SpecialistsB) Primary CarePhysiciansC) Out Patient Surgical CentersD) All of the Above-THE CORRECT ANSWER IS bWhich is not a type of universal care utilized in Europe?A) National Health SystemB) National HMOC) National Health InsuranceD) Socialized Health InsuranceSystem-THE CORRECT ANSWER IS BWhat is not a reason for physician resistance to Evidence Based Practices?A) Too simpleB) Too ComplexC) Bias

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D) Not cost effective-THE CORRECT ANSWER IS DRacial and cultural sensitivity is important to healthcarerecruitment due to:A) Affirmative action plansB) Population shifting to non-white majorityC) The number of people entering the country of treatmentD) None of the Above-THE CORRECT ANSWER IS BThe IHR (International Health Regulations) is a bindinglegal agreement to:A) Respect international bordersB) Prevent and respond to acute international health risksC) Population ControlD) All the Above-THE CORRECT ANSWER IS bCost control requires all butA) Supply-Side RationingB) LimitReimbursement to ProvidersC) Greater Access to SpecialistD) Management of Utilization-THE CORRECT ANSWER IS cHolistic Medicine strives toA) Lower Health CostB) Treat the whole PersonC) Use alternative medicineD) None of the above-THE CORRECTANSWER IS bHealth care organizations play an important role in population health. Given the currentdirections in health service delivery, which of the following is the most important role fora health care organization to play?a) developing secondaryprevention clinics in collaboration with community agenciesand disease-related organizationsb) developing primary prevention programs for the community in conjunction withcommunity agenciesc) facilitating the community development approach to managing the determinants ofhealth for specific high risk populations in the communityd) none of the above-THE CORRECT ANSWER IS bWhich of the following statements is the most important consideration in developing aneffective media relations program fora health service organization?

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a) identify clear objectives for a media relations program and ensure they arecommunicated to everyone concernedb) invite the media to an open house at your organizationc) maintain regular communication with the media on topical issuesd) advise members of the media regarding their role at the organization-THECORRECT ANSWER IS aYou are the newly appointed CEO of a health care organization, In the first few weeks inyour new position, you are concerned by the lack of consistent understanding of theorganization's strategy on the part of your executives. Some have even commented that"it doesn't seem to make any difference anyway...people do what they've always doneand feel they need to do." You have discovered that, while there is a strategic plan foryour organization,, there is no formal planning process and the setting of the strategicdirections was historically the pursue of the past CEO and the VP Finance. Youwouldlike to create a formal strategic planning process that is more inclusive, and is ameaningful guide to the actions of your executives and their staff.At what stage of the strategic planning process should you involve your executives?a) the strategy formation stage, where the initial ideas around what the strategy shouldbe are developedb) after the point of receiving approval to develop your strategy further from your Boardc) the strategy implementation stage, where you present your strategyand seekassistance in implementing itd) the strategy evaluation stage, where you formulate the strategy, put it in place, andcall upon your executives six months later to comment on its effectiveness-THECORRECT ANSWER IS aThere are several activities which are essential to effective strategic planning. Theyinclude:1) CEO defined vision, mission and values2) defined roles and responsibilities3) adequate consultation, discussion, and feedback4) indicators that will be measured and monitoreda)1, 2, and 3b) 1, 2, and 4c) 2, 3, and 4d) all of the above-THE CORRECT ANSWER IS cA.5Many program evaluation systems have focused on program outputs (goods andservices), but there has been a definite shift towards recognizing the need to evaluateprogram outcomes (the impact of a service on clients).Which of the following are program outcomes?1. to discharge 85 percent of patients after four days2. to increase the number of patients seen weekly from 70 to 100

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3. to increase patients'knowledge of how to minimize lower back pain4. to increase exercise tolerance of cardiac patientsa) 1,2 and 3b) 3 & 4c) 1 & 2d) 2, 3, and 4-THE CORRECT ANSWER IS bEmotional self-awareness involves:1. recognizing one's emotions and their impact on others;2. assessing one's emotional strengths;3. striving to understand one's emotional triggers;4. leveraging negative feelings to drive motivation and action.a) 1 and 2;b) 1, 2, 3;c) 1, 3, 4;d) 1, 2, 4-THE CORRECT ANSWER IS bAhealth care leader who navigates socio-political environments does the following:1. collaborates to address emerging issues;2. forms partnerships to achieve positive outcomes for all stakeholders;3. anticipates situations in which concensus is not attainable to resolve matters betweenconflicting parties;4. rejects public-private partnerships in order to avoid conflict among stakeholders.a) 1, 2, 3;b) 2, 3, 4;c) 1, 3, 4;d) 1, 2, 4-THE CORRECT ANSWER IS aWhat is marketing mix?A.Product/service, price, promotion and place.B. Television, radio, print and electronic media.C. Demographic population.D. Budget, plan, mission and vision.-THE CORRECT ANSWER IS aWho is a stakeholder in the medical practice?A. Only people who own stock in the medical practice.B. Anyone who is affected by the medical practice.C. Patients, employees and owners of the medical practice.D. Only an owner or employee of the medical practice.-THE CORRECT ANSWER IS b

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An employee physician is MOST strongly motivated to remain with a group when heor she feels:A. Gratitude toward the group.B. Obligated to the group.C. Fear of finding a comparable position.D. Invested in the group.-THE CORRECT ANSWER IS dWhich of the following is NOT considered in determining the staffing ratio for anambulatory setting?A. Square footage per FTE employee.B. Ability and skill level of staff.C. Volume of patients.D. Complexity of patients.-THE CORRECT ANSWER IS aWhat is the term used for a job dutythat is important to your company's operations, isperformed frequently and cannot be assigned or performed in another way?A. Critical.B. Marginal.C. Mandatory.D. Essential.-THE CORRECT ANSWER IS dWhich of the following is a benefit of an effective training and developmentprogram?A. Monitoring processes becomes unnecessary.B. Employee retention increases.C. Organizational goals are redefined.D. Employees are not paid for training time.-THE CORRECT ANSWER IS bWhich of the following are keycharacteristics of mentoring within a medicalpractice?A. Relationship with a senior leader designed to impart culture, values and strategicpriorities.B. Relationship with a senior leader who is practical and goal-focused.C. Discussion with a seniorleader about your barriers to achievement.D. Discussion with a senior leader to inform you about job opportunities-THECORRECT ANSWER IS aWhich of the strategies listed below are applicable to networking?A. Delegating tasks whenever possible.

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B. Subscribing to trade publications.C. Periodic self assessments.D. Attending local, regional or national conferences.-THE CORRECT ANSWER IS dThe roles and responsibilities of the board of directors for a medical practice isdelineated in which legal document?A. Articles of incorporation.B. Employment agreement.C. Executive committee minutes.D. Corporate bylaws.-THE CORRECT ANSWER IS dWhich of the following is the best indicator of corporate culture in a medical practice?A. The actions of medical providers and staff.B. Patient satisfaction surveys.C. The medical practice's mission statement.D. Commitment to quality patient care.-THE CORRECT ANSWER IS aWhat does a mission statement define?A. The organization's future image.B. Theorganization's unique and distinctive purpose.C. The type of business the organization intends to pursue.D. The organization's beliefs and culture-THE CORRECT ANSWER IS bWhat is the main purpose of a strategic plan?A. For external customers and suppliers.B. To develop long-term objectives and strategies.C. To identify short-term business needs and desires.D. To evaluate operating efficiency and effectiveness-THE CORRECT ANSWER IS bWhich of the following competencies is necessary for effectivephysician leadership?A. Excellent clinical skills and an interest in administration.B. Desire to cut back on clinical duties.C. Empowering others to accomplish goals.D. Popularity with the medical group.-THE CORRECT ANSWER IS cWhich of thefollowing is the LEAST important factor in an effectivephysician/administrator leadership team?A. The team's long-term relationship.B. Teamwork.C. Shared common goals.

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