Managing and Leading Today's Police:Challenges, Best Practices, Case Studies, 4th Edition Test Bank

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Manual and TestbankforManaging and LeadingToday’s PoliceChallenges, Best Practices, & CaseStudiesFourth EditionKenneth J. PeakUniversity of Nevada, RenoLarry K. GainesCalifornia State University, San BernardinoRonald W. GlensorReno, Nevada, Police Department

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iiiContentsChapter 1Leading and Managing Today’s Police: Challenges andOpportunities……………………………………………1Chapter 2The Dynamics of Police Organizations: Structure andTheories14Chapter 3Leadership and Motivation: What Works……27Chapter 4Communication, Negotiation, and ConflictResolution40Chapter 5Human Resource Management: The Foundation for an Effective PoliceDepartment51Chapter 6Officers’ Rights, Discipline, and Liability: A Legal and Policy-DrivenFramework63Chapter 7Leadership Roles in Labor Relations: “Navigating the Waters” ofPoliceUnionization57Chapter 8Financial Administration: “Doing More with Less” Since the GreatRecession89Chapter 9Ethics and Accountability: Building a Culture of Integrity and Trust101Chapter 10Community Policing and Problem Solving: Addressing Crime andDisorder113Chapter 11Officer Wellness, Safety, and Stress: Identifying and ManagingHarms126Chapter 12Police Productivity: Improving Performance138Chapter 13Managing Homeland Security and Critical Events151Chapter 14Technologies for the Tasks: Tools for Today’s Police Leaders164

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ivContentsTestbankChapter 1Leading and Managing Today’s Police: Challenges andOpportunities……………………………………………177Chapter 2The Dynamics of Police Organizations: Structure andTheories189Chapter 3Leadership and Motivation: What Works……201Chapter 4Communication, Negotiation, and ConflictResolution213Chapter 5Human Resource Management: The Foundation for an Effective PoliceDepartment223Chapter 6Officers’ Rights, Discipline, and Liability: A Legal and Policy-DrivenFramework234Chapter 7Leadership Roles in Labor Relations: “Navigating the Waters” ofPoliceUnionization248Chapter 8Financial Administration: “Doing More with Less” Since the GreatRecession259Chapter 9Ethics and Accountability: Building a Culture of Integrity and Trust271Chapter 10Community Policing and Problem Solving: Addressing Crime andDisorder282Chapter 11Officer Wellness, Safety, and Stress: Identifying and ManagingHarms288Chapter 12Police Productivity: Improving Performance305Chapter 13Managing Homeland Security and Critical Events317Chapter 14Technologies for the Tasks: Tools for Today’s Police Leaders329

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1Chapter 1:Leading and Managing Today’s Police: Challenges andOpportunitiesChapter Overview:This chapter started with an overview of organizations, which will be explored in more detail inChapter 2. Police departments are organizations that must provide Services to the public in aneffective and efficient manner. Organization theory and structure play an important role inpolicing. As a part of this discussion, we examined the meaning of leadership and management,two key ingredients in organizations. We provided some context to police leadership andmanagement by briefly examining policing from an historical framework. History is useful inthat it provides us with information about how we arrived at our current organizationalarrangements. This chapter briefly examined the concept of police goals. Goals are important asthey establish standards for performance. We demonstrated how goals often are enumerated inpolice department mission statements and strategic plans. Finally, we briefly discussed some ofthe challenges and opportunities confronting American law enforcement. It is important forpolice leaders to confront the challenges and take advantage of the opportunities. Theenvironment of policing is constantly changing, and police leaders must be forward-thinking andensure their departments continue to move forward in an effective manner.Student Learning Objectives:•understand what an organization is and how police departments meet the criteria to becalled an organization•describe why leadership and management are key components in a police organizationand why they are important•understand how and why night watches were created and how they evolved into policedepartments•know the history of the London Metropolitan Police Department and how it contributedto modern policing in the United States•distinguish between the different phases or periods of American policing•be able to define goals, mission statements, and strategic planning and why they areimportant to police organizations•list the challenges to police departments and identify other challenges that may be facinglaw enforcement•know the opportunities that police departments have and why they are opportunitiesChapter 1: Multiple-Choice Items1. Which concept refers to the fact that organizations are composed of people who interact withone another and with people outside the organization?a. relatively identifiable boundaryb. consciously coordinatedc. social entityd. jurisdictional bordersAnswer: c

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2Objective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 5Level: Difficult2. Which concept implies leadership and management?a. relatively identifiable boundaryb. consciously coordinatedc. social entityd. jurisdictional bordersAnswer: bObjective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 5Level: Intermediate3. Robbery detectives who investigate robberies falls under which concept?a. relatively identifiable boundaryb. consciously coordinatedc. social entityd. jurisdictional bordersAnswer: aObjective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 5Level: Intermediate4. Which concept consists of tools by which to put leadership into action?a. leadershipb. community policingc. managementd. problem solvingAnswer: cObjective: Describe why leadership and management are key components in a policeorganization and why they are importantPage Number: 6Level: Basic5. In a medium size police agency, who are the first-line management?a. police chiefb. sergeantc. captaind. officerAnswer: bObjective: Describe why leadership and management are key components in a policeorganization and why they are important

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3Page Number: 7Level: Intermediate6. Which concept consists of ensuring that tasks are accomplished, and goals are reached?a. leadershipb. community policingc. managementd. problem solvingAnswer: aObjective: Describe why leadership and management are key components in a policeorganization and why they are importantPage Number: 6Level: Intermediate7. After the Industrial Revolution, which city in England utilized night watchman in an effort toreduce crime?a. Londonb. Glasgowc. Manchesterd. LiverpoolAnswer: aObjective: Understand how and why night watches were created and how they evolved intopolice departmentsPage Number: 8Level: Intermediate8. After the Industrial Revolution, what led to the use of night watchman?a. increase in populationb. decrease in populationc. increase in immigrationd. decrease in immigrationAnswer: aObjective: Understand how and why night watches were created and how they evolved intopolice departmentsPage Number: 8Level: Basic9. Who were the forerunner of today’s sheriffs?a. Roman armyb. night watchmenc. shire-reevesd. thief takers

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4Answer: cObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 8Level: Intermediate10. Who introduced a bill in Parliament, the Act for Improving the Police in and near theMetropolis, creating the first modern police department?a. Henry Fieldingb. Sir Walter Scottc. King John of Englandd. Sir Robert PeelAnswer: dObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 9Level: Intermediate11. Who employed a group of “thief takers” who investigated crimes in the area and broughtcriminals to justice?a. Henry Fieldingb. Sir Walter Scottc. King John of Englandd. Sir Robert PeelAnswer: aObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 9Level: Intermediate12. Which king was forced to sign the Magna Carta?a. King Henry VIIIb. King John of Englandc. King Edward Id. King James IIAnswer: bObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 8Level: Intermediate13. Police departments were able to hire a number of veterans as officers after which war?a. Civil Warb. World War Ic. World War IId. Cold War

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5Answer: cObjective: Distinguish between the different phases or periods of American policingPage Number: 10Level: Intermediate14. What did many police departments create to help deal with the disorder during the 1960s?a. police-community relations unitsb. bureaucratic policingc. intelligence-led policing (ILP)d. evidence-based policingAnswer: aObjective: Distinguish between the different phases or periods of American policingPage Number: 11Level: Intermediate15. Which method of policing became prevalent as a result of the 9/11 attacks?a. police-community relations unitsb. bureaucratic policingc. intelligence-led policing (ILP)d. evidence-based policingAnswer: cObjective: Distinguish between the different phases or periods of American policingPage Number: 11Level: Intermediate16. Which method of policing is a method where decisions about practices and strategies arebased on what works or is effective and efficient?a. police-community relations unitsb. bureaucratic policingc. intelligence-led policing (ILP)d. evidence-based policingAnswer: dObjective: Distinguish between the different phases or periods of American policingPage Number: 12Level: Intermediate17. What method of policing is a method where decisions about practices and strategies arebased on what works or is effective and efficient?a. police-community relations unitsb. bureaucratic policingc. intelligence-led policing (ILP)d. evidence-based policingAnswer: dObjective: Distinguish between the different phases or periods of American policingPage Number: 12Level: Intermediate

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618. What are specific results or achievements toward which police departments direct theirefforts?a. goalsb. mission statementsc. strategic planningd. order maintenanceAnswer: aObjective: Be able to define goals, mission statements, and strategic planning and why theyare important to police organizationsPage Number: 13Level: Basic19. The statement “to safeguard the lives and property of the people we serve, to reduce theincidence and fear of crime, and to enhance public safety while working with diversecommunities to improve their quality of life” is likely an example ________.a. a goalb. a mission statementc. a strategic planning documentd. a provision of servicesAnswer: bObjective: Be able to define goals, mission statements, and strategic planning and why theyare important to police organizationsPage Number: 13Level: Difficult20. Black Lives Matter likely traces its roots to the shooting of which individual?a. Keith Scottb. Trayvon Martinc. Michael Brownd. Jordan DavisAnswer: bObjective: List the challenges to police departments and identify other challenges that may befacing law enforcementPage Number: 15Level: Difficult21. What essentially is the right for officers to use power to enforce the law?a. police legitimacyb. procedural justicec. strategic planningd. a mission statementAnswer: aObjective: List the challenges to police departments and identify other challenges that may befacing law enforcementPage Number: 16Level: Intermediate

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722. Which of the following is a recent innovation used by law enforcement?a. use of thief-takersb. fingerprintingc. night watchesd. use of thief-takersAnswer: dObjective: Know the opportunities that police departments have and why they areopportunitiesPage Number: 17Level: Intermediate23. Which of the following is not a benefit of body-worn cameras used by police?a. document actions with citizensb. calming effectc. privacyd. training opportunitiesAnswer: cObjective: Know the opportunities that police departments have and why they areopportunitiesPage Number: 17Level: IntermediateChapter 1: True-False Items1. Organizations are entities consisting of two or more people who cooperate to accomplishan objective or objectives.a. Trueb. FalseAnswer: TrueObjective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 4Level: Basic2. Social entity refers the organization’s goals and the public served.a. Trueb. FalseAnswer: FalseObjective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 5Level: Intermediate3. The term consciously coordinated implies leadership and management.a. True

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8b. FalseAnswer: TrueObjective: Understand what an organization is and how police departments meet the criteriato be called an organizationPage Number: 5Level: Basic4. Patrol officers generally are lieutenants and captains who are responsible for units within aPolice department.a. Trueb. FalseAnswer: FalseObjective: Describe why leadership and management are key components in a policeorganization and why they are importantPage Number: 6Level: Intermediate5. Leadership is getting things done through other people.a. Trueb. FalseAnswer: TrueObjective: Describe why leadership and management are key components in a policeorganization and why they are importantPage Number: 6Level: Basic6. Early night watches involved citizens who patrolled the streets at night to deter and observefor crime.a. Trueb. FalseAnswer: TrueObjective: Understand how and why night watches were created and how they evolved intopolice departmentsPage Number: 8Level: Basic7. Early night watchman had a significant impact on reducing crime.a. Trueb. FalseAnswer: FalseObjective: Understand how and why night watches were created and how they evolved intopolice departmentsPage Number: 9Level: Intermediate

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98. The Magna Carta served as the foundation of the United States Constitution.a. Trueb. FalseAnswer: TrueObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 8Level: Basic9. The first policing system to evolve in England was the frankpledge system.a. Trueb. FalseAnswer: TrueObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 8Level: Basic10.The night watchmen were the forerunner of today’s sheriffs.a. Trueb. FalseAnswer: FalseObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 8Level: Intermediate11.Sir Robert Peel believed that the military provided the best management structure for amodern police department.a. Trueb. FalseAnswer: TrueObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 9Level: Intermediate12. Henry Fielding was an early reformer who wrote about crime and poverty in London in aneffort to draw attention to the crime problem.a. Trueb. FalseAnswer: TrueObjective: Know the history of the London Metropolitan Police Department and how itcontributed to modern policing in the United StatesPage Number: 9Level: Basic

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1013. Early police departments were inefficient and rife with corruption.a. Trueb. FalseAnswer: TrueObjective: Distinguish between the different phases or periods of American policingPage Number: 9Level: Basic14. Police scandals often resulted in reform political candidates to be elected and broughtchanges to the police departments.a. Trueb. FalseAnswer: TrueObjective: Distinguish between the different phases or periods of American policingPage Number: 10Level: Basic15. As a result of the 9/11 attacks, Congress passed the Omnibus Crime Control andSafe Streets Act.a. Trueb. FalseAnswer: FalseObjective: Distinguish between the different phases or periods of American policingPage Number: 11Level: Intermediate16. A mission statement a document that details specific goals that a police department iscommitted to accomplish and the specific strategies the department deploys to accomplish thegoals.a. Trueb. FalseAnswer: FalseObjective: Be able to define goals, mission statements, and strategic planning and why theyare important to police organizationsPage Number: 14Level: Intermediate17. Goals are specific results or achievements toward which police departments direct theirefforts.a. Trueb. FalseAnswer: TrueObjective: Be able to define goals, mission statements, and strategic planning and why theyare important to police organizationsPage Number: 13Level: Basic

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1118. Black Lives Matter is a national movement that is a reaction to the police shooting blackmen.a. Trueb. FalseAnswer: TrueObjective: List the challenges to police departments and identify other challenges that may befacing law enforcementPage Number: 15Level: Basic19. Police legitimacy is how citizens evaluate police performance.a. Trueb. FalseAnswer: FalseObjective: List the challenges to police departments and identify other challenges that may befacing law enforcementPage Number: 16Level: Intermediate20. Body-worm cameras by police can increase transparency and citizens’ views of proceduraljustice.a. Trueb. FalseAnswer: TrueObjective: Know the opportunities that police departments have and why they areopportunitiesPage Number: 17Level: Intermediate21. Privacy is one concern with body-worm cameras.a. Trueb. FalseAnswer: TrueObjective: Know the opportunities that police departments have and why they areopportunitiesPage Number: 16Level: Basic

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12Chapter 1 Discussion Questions:1. What is leadership and how does it affect the police organization?Answer: Leadership is getting things done through other people. Leaders ensure that tasks areaccomplished and goals are reached. Administrators in a police organization guide and lead thedepartment by setting an overall direction and are at the highest levels within a policedepartment. Administrators by working with governing officials and citizens identify priorities orgoals.2. What is management and what are the levels of management in a police department?Answer: Management consists of tools by which to put leadership into action. These toolsinclude decision making, planning, providing direction, making decisions about staffing,communicating, organizing, and budgeting. Police chiefs are the primary conduits for the publicto provide input into a police department. Middle managers are also involved in managing; theymanage their individual units to ensure that their officers’ activities contribute to accomplishingthe goals as set by the department’s administrators. Supervisors, generally sergeants, managetheir officers by monitoring their subordinate’s activities on a regular basis.3. Explain how English policing affected the creation of policing in the United States.Answer: Modern policing began or has its roots in England. There were several importanthistorical events that led up to the creation of the first modern police department in London in1829. The first policing system to evolve in England was the frankpledge system, which waspresent in medieval England. The night watch program developed after the Industrial Revolution.Early reformed include Henry Fielding was Sir Robert Peel. Peel introduced a bill in Parliament,the Act for Improving the Police in and near the Metropolis. This bill created the first modernpolice department. Large cities in America such as New York, Boston, and Philadelphiafollowed London’s lead and created watchman systems.4. What are police legitimacy and procedural justice? Explain how they affect policing and whythey are important.Answer: Police legitimacy essentially is the right for officers to use power to enforce the law.However, some people and some neighborhoods question police officers’ legitimate right toexercise police powers. Procedural justice, on the other hand, is how citizens evaluate policeperformance. Singular encounters with the public matter. They can cumulatively and over timenegatively affect people’s perception of the police. Procedural justice can be enhanced whenpolice officers listen and explain their actions to citizens, treat them in a fair manner, show themdignity and respect, and have a trustworthy motive when dealing with citizens.5. What is an organization? How do police departments meet the three criteria that describe anorganization?Answer: An organization may be formally defined as a consciously coordinated social entity,with a relative identifiable boundary, that functions on a relatively continuous basis to achieve acommon goal or set of goals. Organizations consist of many pieces that must be coordinated.Large and medium-sized police departments will have patrol, traffic, detective, training units,and so on. All of these units must be coordinated so that they work together ensuring that the

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