Test Bank for Organizational Behavior And Management In Law Enforcement, 4th Edition

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Chapter 1 Dynamics of Management: Managers and Organizational BehaviorTRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.1)Management is a continuing process that involves activities focusing on the identification,refinement, and attainment of objectives by the effective application of resources.1)2)The primary function of all managers is to command and control their officers.2)3)Senior police department administrators function at the technical and operational level of theorganization.3)4)Middle managers are responsible for the translation of departmental goals into the day-to-daytasks of operational units.4)5)Staff managers assist and advise line managers in the accomplishment of organizational goals andobjectives.5)6)Human skills help managers take a systems view of their department's mission and goals.6)7)As an individual moves up in the hierarchy of a police department, conceptual skills become moreimportant than technical skills.7)8)All police organizations expect managers to act and make decisions on their behalf.8)9)CompStat is a management system developed during the professional reform movement of theearly 20th century.9)10)If police managers are to be effective, they must pay increasing attention to the interpersonalaspects of the managerial role.10)MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.11)Police chief executives and their management teams provide organizational direction by all of thefollowing methods EXCEPT ________.11)A)development of mission, vision, goals, and objectivesB)providing special assignments and favors for political supportersC)controlling and assessing departmental activitiesD)creation of strategic, operational, procedural, tactical, and budgetary plans12)Managers will enhance their effectiveness at achieving organizational objectives by________.12)A)understanding the impact of human behavior in the work settingB)increasing the size of their departmentsC)providing as little direction as possibleD)maintaining strict discipline when managing the officers1

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13)Management is all of the following EXCEPT ________.13)A)focused on attainment of objectivesB)continuing processC)effective application of resourcesD)focused on command, control, and discipline of workers14)The four primary functions of management include all of the following EXCEPT ________.14)A)planningB)managingC)organizingD)controlling15)The control function involves ________.15)A)task analysisB)influencing community leadersC)monitoring performance activitiesD)developing plans16)The managerial functions are influenced by ________.16)A)managerial knowledge and competenceB)nature and type of activityC)changing environmental demandsD)all of the above17)What level of management is concerned with strategically how the goals and objectives interrelatewith the needs of government and community?17)A)operational levelB)executive levelC)supervisory levelD)middle management level18)One of the more demanding requirements is that police chief executives ________.18)A)supervise the day-to-day department activitiesB)accomplish short term goalsC)interpret policy and proceduresD)prepare the department to meet present and future needs19)Police managers who function as police trainers are ________.19)A)staff managersB)tactical managersC)line managersD)temporary managers20)Effective organizations are characterized by a ________.20)A)blending of line and staff managersB)threatening environmentC)centralized command and control systemD)positive working environment21)Skills that are based on craft experience, training, knowledge, operational procedures, laws, andtechniques of policing are known as ________.21)A)conceptual skillsB)tactical skillsC)technical skillsD)human skills22)Supervisory managers will find that ________ are exceedingly important and will dominate theirworking environment.22)A)planning skillsB)conceptual skillsC)technical skillsD)human skills23)Police managers often find that they are caught between the conflicting expectations of the________.23)A)organization and its police employeesB)technical and conceptualC)union and managersD)executives and middle managers2

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24)The characteristics of an effective organization include all of the following EXCEPT ________.24)A)skill at creating, acquiring, and transferring knowledgeB)behavior is modified to reflect new knowledge and insightsC)organizational direction is created by the middle managersD)people work at their full potential25)The characteristics of the CompStat process involve all of the following EXCEPT ________.25)A)the use of operational resources to control crimeB)strategy used to control management and employeesC)identification and focus on emerging crime trendsD)maximizing every asset of the organization and each employee26)CompStat requires that all police commanders be accountable for________.26)A)operational trainingB)employee disciplineC)the quality of their efforts toward crime reductionD)rule development27)In the CompStat process creative problem solving takes place and is acted upon at the ________.27)A)technical levelB)crime strategy meetingsC)operational levelD)police academy28)All of the following statements about "organizational behavior" are true EXCEPT ________.28)A)managers should develop and utilize motivational skillsB)officers' identities are often obtained from their workC)the achievement of work related goals is not considered important by police officersD)more police agencies develop strategies that depend upon other individuals to be effective29)The types of behavior in an organization include all of the following EXCEPT ________.29)A)interpersonalB)individualC)operationalD)group30)The study of organizational behavior enables one to ________.30)A)understand the complexities of the organizationB)categorize employeesC)develop technical skillsD)define the span of control31)Organizational behavior is concerned with ________ behavior.31)A)groupB)conformingC)deviantD)exceptional32)Interpersonal behavior involves ________.32)A)influenceB)effectivenessC)perceptionD)motivation33)Frederick Herzberg was responsible for the creation of a two-factor theory of worker________.33)A)adjustmentB)motivationC)relationshipsD)acceptance34)Abraham H. Maslow, in arriving at his motivational theory, analyzed ________.34)A)the average workerB)the self-actualized individualC)baby boomersD)the power hungry individual3

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35)Fred Fiedler's contingency approach emphasized ________.35)A)concern for arrestsB)optimal motivational factorsC)task oriented leadershipD)situational response36)What three types of essential skills does a manager need to possess?36)A)Operational, alien, and groupB)Technical, human, and conceptualC)Interpersonal, historical, and popularD)Managerial, learning, and organizational37)Theory Y managers see workers as inherently ________.37)A)stubbornB)dissatisfiedC)intelligentD)lazy38)Theory X managers see workers as ________.38)A)imaginativeB)seeking responsibilityC)creativeD)lazy and unambitious39)Abraham Maslow built his theory of motivation around the ________.39)A)average individualB)younger individualC)burnoutD)self-actualized individual40)According to Herzberg, adequate pay is a ________.40)A)satisfierB)motivatorC)demotivatorD)hygiene factor4

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Answer KeyTestname: UNTITLED11)TRUE2)FALSE3)FALSE4)TRUE5)TRUE6)FALSE7)TRUE8)TRUE9)FALSE10)TRUE11)B12)A13)D14)B15)C16)D17)B18)D19)A20)D21)C22)D23)A24)C25)B26)C27)B28)C29)C30)A31)A32)A33)B34)B35)D36)B37)C38)D39)D40)D5

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Chapter 1 Dynamics of Management: Managers and Organizational BehaviorTRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.1)Management is a continuing process that involves activities focusing on the identification,refinement, and attainment of objectives by the effective application of resources.1)2)The primary function of all managers is to command and control their officers.2)3)Senior police department administrators function at the technical and operational level of theorganization.3)4)Middle managers are responsible for the translation of departmental goals into the day-to-daytasks of operational units.4)5)Staff managers assist and advise line managers in the accomplishment of organizational goals andobjectives.5)6)Human skills help managers take a systems view of their department's mission and goals.6)7)As an individual moves up in the hierarchy of a police department, conceptual skills become moreimportant than technical skills.7)8)All police organizations expect managers to act and make decisions on their behalf.8)9)CompStat is a management system developed during the professional reform movement of theearly 20th century.9)10)If police managers are to be effective, they must pay increasing attention to the interpersonalaspects of the managerial role.10)MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.11)Police chief executives and their management teams provide organizational direction by all of thefollowing methods EXCEPT ________.11)A)development of mission, vision, goals, and objectivesB)providing special assignments and favors for political supportersC)controlling and assessing departmental activitiesD)creation of strategic, operational, procedural, tactical, and budgetary plans12)Managers will enhance their effectiveness at achieving organizational objectives by________.12)A)understanding the impact of human behavior in the work settingB)increasing the size of their departmentsC)providing as little direction as possibleD)maintaining strict discipline when managing the officers1

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13)Management is all of the following EXCEPT ________.13)A)focused on attainment of objectivesB)continuing processC)effective application of resourcesD)focused on command, control, and discipline of workers14)The four primary functions of management include all of the following EXCEPT ________.14)A)planningB)managingC)organizingD)controlling15)The control function involves ________.15)A)task analysisB)influencing community leadersC)monitoring performance activitiesD)developing plans16)The managerial functions are influenced by ________.16)A)managerial knowledge and competenceB)nature and type of activityC)changing environmental demandsD)all of the above17)What level of management is concerned with strategically how the goals and objectives interrelatewith the needs of government and community?17)A)operational levelB)executive levelC)supervisory levelD)middle management level18)One of the more demanding requirements is that police chief executives ________.18)A)supervise the day-to-day department activitiesB)accomplish short term goalsC)interpret policy and proceduresD)prepare the department to meet present and future needs19)Police managers who function as police trainers are ________.19)A)staff managersB)tactical managersC)line managersD)temporary managers20)Effective organizations are characterized by a ________.20)A)blending of line and staff managersB)threatening environmentC)centralized command and control systemD)positive working environment21)Skills that are based on craft experience, training, knowledge, operational procedures, laws, andtechniques of policing are known as ________.21)A)conceptual skillsB)tactical skillsC)technical skillsD)human skills22)Supervisory managers will find that ________ are exceedingly important and will dominate theirworking environment.22)A)planning skillsB)conceptual skillsC)technical skillsD)human skills23)Police managers often find that they are caught between the conflicting expectations of the________.23)A)organization and its police employeesB)technical and conceptualC)union and managersD)executives and middle managers2

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24)The characteristics of an effective organization include all of the following EXCEPT ________.24)A)skill at creating, acquiring, and transferring knowledgeB)behavior is modified to reflect new knowledge and insightsC)organizational direction is created by the middle managersD)people work at their full potential25)The characteristics of the CompStat process involve all of the following EXCEPT ________.25)A)the use of operational resources to control crimeB)strategy used to control management and employeesC)identification and focus on emerging crime trendsD)maximizing every asset of the organization and each employee26)CompStat requires that all police commanders be accountable for________.26)A)operational trainingB)employee disciplineC)the quality of their efforts toward crime reductionD)rule development27)In the CompStat process creative problem solving takes place and is acted upon at the ________.27)A)technical levelB)crime strategy meetingsC)operational levelD)police academy28)All of the following statements about "organizational behavior" are true EXCEPT ________.28)A)managers should develop and utilize motivational skillsB)officers' identities are often obtained from their workC)the achievement of work related goals is not considered important by police officersD)more police agencies develop strategies that depend upon other individuals to be effective29)The types of behavior in an organization include all of the following EXCEPT ________.29)A)interpersonalB)individualC)operationalD)group30)The study of organizational behavior enables one to ________.30)A)understand the complexities of the organizationB)categorize employeesC)develop technical skillsD)define the span of control31)Organizational behavior is concerned with ________ behavior.31)A)groupB)conformingC)deviantD)exceptional32)Interpersonal behavior involves ________.32)A)influenceB)effectivenessC)perceptionD)motivation33)Frederick Herzberg was responsible for the creation of a two-factor theory of worker________.33)A)adjustmentB)motivationC)relationshipsD)acceptance34)Abraham H. Maslow, in arriving at his motivational theory, analyzed ________.34)A)the average workerB)the self-actualized individualC)baby boomersD)the power hungry individual3

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35)Fred Fiedler's contingency approach emphasized ________.35)A)concern for arrestsB)optimal motivational factorsC)task oriented leadershipD)situational response36)What three types of essential skills does a manager need to possess?36)A)Operational, alien, and groupB)Technical, human, and conceptualC)Interpersonal, historical, and popularD)Managerial, learning, and organizational37)Theory Y managers see workers as inherently ________.37)A)stubbornB)dissatisfiedC)intelligentD)lazy38)Theory X managers see workers as ________.38)A)imaginativeB)seeking responsibilityC)creativeD)lazy and unambitious39)Abraham Maslow built his theory of motivation around the ________.39)A)average individualB)younger individualC)burnoutD)self-actualized individual40)According to Herzberg, adequate pay is a ________.40)A)satisfierB)motivatorC)demotivatorD)hygiene factor4

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Answer KeyTestname: UNTITLED11)TRUE2)FALSE3)FALSE4)TRUE5)TRUE6)FALSE7)TRUE8)TRUE9)FALSE10)TRUE11)B12)A13)D14)B15)C16)D17)B18)D19)A20)D21)C22)D23)A24)C25)B26)C27)B28)C29)C30)A31)A32)A33)B34)B35)D36)B37)C38)D39)D40)D5

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Chapter 2 Leadership: The Integrative VariableTRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.1)There is no singular purpose of leadership.1)2)Influence can cause some behavior in some person for a specific purpose based on a power base.2)3)Michael LeBoeuf refers to organizational theory, industrial engineering, and behavioral science asthe dynamic triangle.3)4)Conceptual skills are more operational than managerial.4)5)Universal theories search for an explanation of leadership unrelated to follower behavior or thesocial environment within which it develops.5)6)Robert Tannenbaum and Warren Schmidt identified four basic leadership styles.6)7)Leaders who are effective can be described as one-dimensional.7)8)The Managerial Grid is used as a diagnostic to help individual managers to assess their ownleadership style.8)9)Situational theory says, in effect, that managerial leadership is linked to adaptability.9)10)Contingency theory to understanding leadership effectiveness attempts to combine elements ofboth trait and situational theory.10)11)Paul Whisenand created the Least Preferred Co-Worker (LPC) Scale.11)12)Some believe that without follower consent an inspired leader cannot lead.12)13)Conceptual skills are used to organize and integrate experience.13)14)Francis Galton believed that leadership skills were simply inherited.14)15)Leadership style theory focuses on two basic styles.15)16)A Level 5 manager can be found to be self-effacing.16)17)Lifetime learning is a reality for a police executive.17)18)According to Robert Albanese, employee satisfaction and performance depend upon thecharacteristics of the employee.18)19)The path-goal model deals with the interaction between leader behavior and situational factors.19)1

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20)Supportive leadership (path-goal) is similar to the concept of consideration used in the originalOhio State studies.20)21)Leaders who have integrity are principled.21)22)Trust is a foundation of effectiveness.22)MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.23)Proactive leadership is a ________ transaction.23)A)powerB)traitC)reunitingD)reflectiveE)behavioral24)V. A. Leonard and Harry W. More contend that leadership is the critical ________ in policeagencies.24)A)elementB)energyC)catalystD)variableE)method25)There is a ________ relationship between followers and leaders.25)A)transactionB)reciprocalC)motivationalD)functionalE)response26)Leadership is reflected in a series of social situations orchestrated by ________ relationships.26)A)focusedB)situationalC)respondentD)productiveE)synergistic27)Authority is power that is inherent in the ________.27)A)groupB)policy of the agencyC)personD)positionE)follower28)If the score on the LPC scale is a score of 64 or above it tends to exhibit a leadership style that is bestdescribed as ________ motivated.28)A)taskB)relationshipC)supportivelyD)loyaltyE)situationally2

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29)Ultimate authority in any organization is vested in the ________ and is ________ through theformal chain of command to all personnel in the organization.29)A)staff personnel; delegatedB)operational personnel; delegatedC)middle managers; allocatedD)top management; allocatedE)chief executive; delegated30)The parameters within which employees are inclined to do willingly what is asked of them by theirsuperiors can be called the ________ as employees have exerted themselves through increaseddemands for participatory management.30)A)zone of rejectionB)zone of acquiescenceC)zone of collaborationD)zone of compromiseE)zone of acceptance31)Managerial leaders emphasize people-oriented and task-oriented needs ________.31)A)disjointedlyB)interdependentlyC)separatelyD)discretelyE)none of the above32)According to Souryal, the essence of managerial leadership lies in an administrator's ability toidentify ________.32)A)the nuances of functional leadershipB)a zone of credibilityC)areas of compromiseD)the needs of people in work groupsE)none of the above33)Organizational humanists believe the role of the managerial leader is to create conditions thatallow people to achieve their own goals by directing their productive efforts toward ________participation.33)A)mandatedB)fullC)liberatedD)altruisticE)none of the above34)Effective managerial leaders display ________.34)A)an assumed roleB)idiosyncratic traitsC)charismatic qualitiesD)functionalityE)none of the above3

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35)The leadership skills associated with good management can be organized under the heading________.35)A)humanB)specializedC)innateD)proactiveE)abstract36)The managerial leader's capacity to deal effectively with problems even though the lack ofinformation might preclude making a totally informed choice from among the availablealternatives is known as________.36)A)tolerance for ambiguityB)negative entropyC)anomic adaptabilityD)a multifaceted phenomenonE)rational tolerance37)According to Daniel Wren, the System 4 Management is built on ________ principles.37)A)oneB)twoC)threeD)fourE)five38)Transactional style leadership ________.38)A)supports creativityB)accepts line personnel as they areC)requires a long-term commitmentD)takes on a lot of baggageE)maximizes first line supervisorial input39)Effective leaders are produced via the synergistic interaction between________.39)A)leadership stylesB)anomic transactionsC)personal traitsD)situational factorsE)all except B40)Applied research has failed to discover a definitive or consistent correlation between effectiveleadership and genetically determined ________.40)A)personalityB)intelligenceC)physical staminaD)body typeE)all of the above41)System 2-Benevolent Authoritative management emphasizes________.41)A)the Ohio State studiesB)management by exceptionC)total trust in employeesD)the Managerial GridE)none of the above4

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42)Management Systems Models foster ________.42)A)reactive value analysisB)passive leadershipC)fadsD)reciprocal relationshipsE)power equalization43)Level 5 Leadership includes leaders who are ________.43)A)reciprocalB)avoiders of obstaclesC)reticentD)trait basedE)situational44)Philip Applewhite identified the following leadership category________.44)A)charismaticB)democratic laissez-faireC)authoritarianD)bureaucraticE)all of the above45)The Ohio State studies clearly indicated that good managerial leaders exhibit a great deal ofconcern for ________.45)A)control and expressive mannersB)consideration and structuringC)a democratic interaction with employees processD)manifestation of charismaE)a contemplative and expressive style46)Researchers from the University of Michigan formulated their own leadership profile based onleader behavior using the terminology________.46)A)structure/considerationB)tell/sellC)employee oriented/production orientedD)concern for people/concern for productionE)employee/task47)According to the Managerial Grid, the least viable form of managerial leadership is represented bya matrix of________.47)A)9,9B)1,9C)1,1D)5,5E)9,148)In one study of police managers they found that the backup style of management was ________.48)A)1,1B)5,5C)9,9D)9,1E)1,949)Jack Kuykendall and Peter Unsinger found police managers tend to have ________ managementstyle.49)A)a middle of the roadB)an impoverishedC)a country clubD)no dominantE)a task-oriented5

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