Principles of Management - Communication and Interpersonal Skills

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Study GuidePrinciples of Management–Communication andInterpersonal Skills1. The Communication ProcessCommunication is the process of sharing informationand making sure it is understood. The goal isnot just to send a message, but to ensure that the receiver understands the message in the way thesender intended.Communication usually happens between two people or groups and follows a basic pattern:•Asendercreates a message•The message travels through achannel•Areceiverreceives and understands the message1.1How the Communication Process WorksThe communication process has three main parts:1.SenderThe sender begins with an idea or information they want to share.2.Message and ChannelThe idea is turned into a message and sent through a channel, such as speaking, writing, email,or signals.3.ReceiverThe receiver gets the message and tries to understand its meaning.In communication theory:•Creating a message is calledencoding•Understanding the message is calleddecoding

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University

Texas A&M University

Course

Principles of Management

Subject

Business Management

Principles of Management - Communication and Interpersonal Skills

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