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Principles of Management - Productivity and Total Quality Management

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Study GuidePrinciples of Management–Productivity and TotalQuality Management1. Major Contributors to Total Quality Management (TQM)Total Quality Management, orTQM, is much more than just checking a product for defects. It’s acompany-wide philosophyfocused on improving customer satisfaction, increasing employeeinvolvement, strengthening supplier partnerships, and creating a culture of continuous improvement.TQM is about how peoplework together and relate to each otherin an organization. Successdepends on a shared commitment to quality in all areas.1.1W. Edwards Deming (1900–1993)Deming, an American statistician and management expert, is often called theFather of TQM. Hisideas became popular inpostwar Japan, helping the country rebuild its industries. Ironically, hisconcepts were initially ignored in the U.S. until the 1980s, when American companies struggled tocompete with Japanese efficiency.Deming emphasized that quality isn’t just about inspecting products—it requirescontinuousimprovement across the entire organization. He developed theFourteen Pointsas a guide forachieving TQM:1.Create a consistent purposefor improving products and services.2.Adopt a new philosophythat rejects mistakes and negativism.3.End dependence on mass inspection; build quality into the product.4.Move away from awarding business based on price alone; aim for minimum total cost.5.Constantly improve production and service systems.6.Institute proper trainingfor all workers.7.Institute leadershipto help employees do a better job.8.Drive out fearso employees can ask questions and share ideas.9.Break down barriers between departmentsto improve teamwork.

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Document Details

University
Texas A&M University
Course
Principles of Management
Subject
Art

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