Automotive Technology: A Systems Approach, 5th Edition Test Bank

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Chapter 1—Careers in the Automotive IndustryTRUE/FALSE1.Currently there is a great shortage of qualified automotive technicians.ANS:TPTS:12.Electricity travels at the speed of sound.ANS:FPTS:13.Electronic components have no moving parts.ANS:TPTS:14.Often, according to terms of the warranty, the owner of a new car must pay a deductible charge.The manufacturer pays for all repairs over the deductible amount.ANS:TPTS:15.A Federal Emissions Performance Warranty requires that the customer pay one-half of the repaircharge.ANS:FPTS:16.EPA refers to the Emission Protection Agency.ANS:FPTS:17.The costs of preventive maintenance performed on a leased vehicle are paid by the automobiledealer.ANS:FPTS:18.NAPA service centers are franchised repair shops.ANS:FPTS:19.Repair estimates are required by law in most states.ANS:TPTS:110.A hybrid vehicle has two separate sources of power. These two power sources can work togetherto move the vehicle or can power the vehicle on their own.ANS:TPTS:111.Modern, clean burning, and highly efficient diesel engines use computer controls.ANS:TPTS:1

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12.Specialty technicians work on only one vehicle system, such as transmissions.ANS:TPTS:113.ASE certification is mandatory in most states.ANS:FPTS:114.Before taking the ASE L1 test, the technician must pass the Electricity and Engine Performancetests.ANS:TPTS:1MULTIPLE CHOICE1.Repair work performed on vehicles still under the manufacturer’s warranty is usually performed by______.a.independent service shopsb.dealershipsc.specialty shopsd.either “independent service shops” or “dealerships”ANS:BdealershipsPTS:12.Which of the following businesses perform work on only one or two automotive systems?a.dealershipsc.specialty shopsb.independent service shopsd.fleet service departmentsANS:Cspecialty shopsPTS:13.Normally, whose job is it to prepare a repair cost estimate for a customer?a.service managerc.master automotive technicianb.parts managerd.service advisorANS:Dservice advisorPTS:14.To be successful, a parts counter person must possess all the following skills EXCEPT:a.sales skillsc.vehicle knowledgeb.repair skillsd.inventory skillsANS:Brepair skillsPTS:1

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5.To be successful, today’s automotive technician must have ______.a.a sound understanding of automotive technologyb.on-the-job experiencec.continuous training in new technologyd.all answers are correctANS:Dall answers are correctPTS:16.A technician must have a minimum of ____ years(s) of full-time, hands-on work experience as anautomotive technician to get ASE certification.a.onec.threeb.twod.fourANS:BtwoPTS:17.A technician who passes all eight basic ASE automotive certification tests is certified as a(n)______.a.automotive technicianc.service managerb.master automotive techniciand.parts managerANS:Bmaster automotive technicianPTS:18.The BMW Step Program is an example of a(n) ______.a.apprenticeship programc.postgraduate education programb.cooperative education programd.job-shadowing programANS:Cpostgraduate education programPTS:19.Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the generalpublic are called ______.a.warehouse distributorsc.jobbersb.mass merchandisersd.freelancersANS:CjobbersPTS:110.Ongoing technical training and support are available from ______.a.aftermarket parts manufacturersc.jobbersb.auto manufacturersd.all answers are correctANS:Dall answers are correct

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PTS:111.Technician Asays that after an individual passes a particular ASE certification exam, that person iscertified in that test area.Technician Bsays all the questions on an ASE certification exam aremultiple choice type questions. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:BB onlyPTS:112.An expert technician who guides, encourages and counsels automotive students, who can explainthings that may not be clear to them, and who stays in contact with them during their training andentry into the workforce is called a ______.a.mentorc.patronb.counselord.benefactorANS:AmentorPTS:113.ASE test are being discussed.Technician Asays ASE is administered by the Department ofTransportation.Technician Bsays most states require technicians to be ASE certified before theycan work on automobiles. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Dneither A nor BPTS:114.Repair shops are being discussed.Technician Asays a franchise shop typically repairs all areas ofthe vehicle.Technician Bsays dealerships are typically owned by the car manufacturer. Who iscorrect?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Dneither A nor BPTS:115.Technician Asays fleet service and maintenance technicians only work on trucks.Technician Bsays fleet service technicians in some large fleets are authorized to do warranty work for themanufacturer who sold the vehicles to the fleet. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:BB only

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PTS:116.Technician Asays the shop foreman’s primary job is to help technicians with difficult jobs.Technician Bsays the shop foreman is sometimes called the lead technician. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and BPTS:117.Service advisors are being discussed.Technician Asays the service advisor serves as the liaisonbetween the customer and the technician.Technician Bsays most shops use computers to generaterepair orders and estimates, therefore having good computer skills is essential for a service advisor.Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and BPTS:118.ASE certification is being discussed.Technician Asaysthere are eight basic automobile techniciancertification areas.Technician Bsays you must pass all eight to become a ASE Master Technician.Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and BPTS:119.Technician Asays cooperative education programs are typically two years in length.Technician Bsays students in cooperative education programs spend the first year in the classroom and thesecond year working in the field. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:AA onlyPTS:120.Technician Asays a specialty shop works on only one brand of car.Technician Bsays specialtyshops work on only one or two systems of the automobile. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and B

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PTS:121.Electronic components ______.a.have no moving partsc.do not require periodic adjustmentb.are durabled.all answers are correctANS:Dall answers are correctPTS:122.The typical new car warranty covers repairs and replacement parts for ______.a.1 year/15,000 milesc.3 years/36,000 milesb.2 years/24,000 milesd.5 years/50,000 milesANS:C3 years/36,000 milesPTS:123.The Federal Emissions Performance Warranty covers the catalytic converter for ______.a.2 years/24,000 milesc.8 years/80,000 milesb.5 years/50,000 milesd.10 years/100,000 milesANS:C8 years/80,000 milesPTS:124.In a large dealership, the service director oversees the operation of ______.a.the service departmentc.the body shopb.the parts departmentd.all answers are correctANS:Dall answers are correctPTS:125.ASE certified technicians must be retested every _____ years to remain certified.a.twoc.fiveb.fourd.sevenANS:CfivePTS:126.Two technicians are discussing career opportunities.Technician Asays working at a dealershiphelps one to develop into a well-rounded technician.Technician Bsays working at a dealershipprovides excellent opportunities for ongoing training. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:BB only

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PTS:127.Besides automotive technicians, which of the following jobs require(s) a good working knowledgeof all automotive systems and all major components?a.parts specialistc.service managerb.service advisord.all answers are correctANS:Dall answers are correctPTS:128.Parts manufactured by the same company that built the vehicle or the company that supplied theparts to the manufacturer of the vehicle are called _____ parts.a.aftermarketb.OEM [original equipment manufacturer]c.genuine replacementd.manufacturer’s specificationANS:BOEM [original equipment manufacturer]PTS:129.What part listed here is NOT covered by the Federal Emissions Defect Warranty?a.ignition modulec.water pumpb.mass airflow sensord.fuel pressure regulatorANS:Cwater pumpPTS:130.Technician Asays some shops have technician teams, consisting of several technicians withdifferent levels of expertise.Technician Bsays the lead tech is sort of the shop foreman of theteam. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and BPTS:1COMPLETION1.The ____________________ is the one who helps technicians with more difficult tasks and servesas the quality control expert.ANS:shop foremanPTS:12.Writing accurate repair estimates is a responsibility of the ____________________.

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ANS:service advisorwriterPTS:13.For every auto dealership, there are ____________________ independent repair shops.ANS:6sixPTS:14.Most shops use ____________________ to generate repair orders and estimates and to schedulethe shop’s workload.ANS:computersPTS:15.Today’s technicians must have good ____________________ skills.ANS:diagnosticPTS:16.Maintaining parts inventories is the responsibility of the____________________.ANS:parts specialistparts counter personPTS:17.Typically batteries are sold with a(n) ____________________ warranty.ANS:proratedPTS:18.The ____________________ is responsible for the operation of the entire service department at alarge dealership or independent shop.ANS:service managerPTS:19.A large parts distribution center is commonly known as a(n) ____________________.ANS:warehouse distributorPTS:1

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10.The ____________________ schedule lists the service and maintenance operations that keep thevehicle working efficiently and may include oil and filter changes, coolant and lubricationservices, replacement of belts and hoses, and replacement of spark plugs.ANS:preventive maintenancePMPTS:111.A local auto parts store that sells to shops and do-it-yourselfers is often called a(n)____________________.ANS:jobberPTS:112.The most commonly sought advancedASE certification for automotive technicians is the L1 orAdvanced____________________.ANS:Engine PerformancePTS:1ESSAY1.What are the two warranties mandated by the federal government?ANS:Federal Emissions Defect Warranty, Federal Emissions Performance WarrantyPTS:12.What is the primary reason technicians cannot repair a particular problem on today’s vehicles?ANS:They cannot find the problem because they are lacking the proper training and diagnostic skills.PTS:13.Describe cooperative education.ANS:It is a program in which the student spends some time in school and some time on the job.PTS:14.Name an example of a franchise repair shop.ANS:GoodyearFirestone

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MidasAAMCOPTS:15.Why is today’s automotive industry considered a global industry?ANS:Worldwide (global) mergers, parts distribution systems, and vehicle assembling. Manufacturerspartner to jointly build vehicles and components for domestic and foreign markets.PTS:16.How does a service technician become certified?ANS:Enroll, pass test(s), and have two years’ experience (or one year plus training options).PTS:17.What is ASE?ANS:National Institute for Automotive Service Excellence certificationPTS:18.Identify five different types of businesses that hire service technicians.ANS:Dealerships, independent shops, specialty shops, franchise repair shops, and fleet servicePTS:19.Why are electronics so heavily used on today’s vehicles?ANS:They are dependable, lightweight, and fast, and they have no moving parts.PTS:110.What is the primary purpose of a job-shadowing program?ANS:To expose the student to real-world situations; to let the student see what it takes to be a successfultechnicianPTS:111.What is a prorated warranty?ANS:The amount of the repair bill or parts cost covered by the warrantydecreases over time.

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PTS:112.Where can all warranty information be found?ANS:In the vehicle’s owner’s manualPTS:113.What is the difference between a mechanic and an automotive technician?ANS:A mechanic has the skills necessary to service mechanical systems. A technician has the trainingand knowledge to work on all systems of the car, including the electrical, electronic, hydraulic,pneumatic, and mechanical systems.PTS:1

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Chapter 2—Workplace SkillsTRUE/FALSE1.Even if you’ve never had a job, you still have skills to offer an employer.ANS:TPTS:12.A reference can be anyone, including a family member.ANS:FPTS:13.A résumémust be typewritten.ANS:TPTS:14.All previous jobs should be listed on a résumé.ANS:FPTS:15.The same cover letter should be sent out to all potential employers.ANS:FPTS:16.A job application is a legal document.ANS:TPTS:17.A social security number can be applied for on line.ANS:FPTS:18.Nonverbal communication includes body language and tone.ANS:TPTS:19.An automobile is usually one of the largest expenses a customer has.ANS:TPTS:110.The flat rate system favors technicians who work in small shops.ANS:FPTS:111.Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possiblecauses of the problem.ANS:TPTS:112.When explaining a repair to a customer, you should always use precise and complex technicalterms to impress the customer of your technical abilities.

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ANS:FPTS:113.New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are notconsidered potential sources of stress.ANS:FPTS:1MULTIPLE CHOICE1.All the following are considered technical skills EXCEPT:a.ability to use a computerc.ability to play video gamesb.ability to work with peopled.ability to solve puzzlesANS:Bability to work with peoplePTS:12.All of the following are considered soft skills EXCEPT:a.ability to work independentlyc.ability to do math problemsb.ability to persuade peopled.ability to negotiate with othersANS:Cability to do math problemsPTS:13.Which of the following would NOT make a good reference?a.teacherc.adult friendb.pastord.uncleANS:DunclePTS:14.Technician Asays to include references on a résumé.Technician Bsays to state that references areavailable upon request. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:BB onlyPTS:15.Ideally, a résumé should be _____ pages long.a.one to twoc.three to fourb.two to threed.four to fiveANS:Aone to twoPTS:1

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6.A cover letter should have _____ paragraph(s).a.onec.threeb.twod.fourANS:CthreePTS:17.Résumés are being discussed.Technician Asays it is best to drop off a résumé in person.Technician Bsays to call back after three days to make sure they received it. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:AA onlyPTS:18.Technician Asays getting ready for an interview should include learning about the company.Technician Bsays getting ready for an interview should include making a list of questions thatmight be asked. Who is correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:Cboth A and BPTS:19.A thank-you letter should be sent within _____ of an interview.a.a weekc.hoursb.three daysd.five daysANS:Bthree daysPTS:110.The withholding allowance certificate form is also called a ______.a.W-1c.W-3b.W-2d.W-4ANS:DW-4PTS:111.A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per flat rate.How much is he actually making per hour?a.$20 per hourc.$25 per hourb.$50 per hourd.none of these answers is correctANS:C$25 per hour

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PTS:112.All the following are employers’ responsibilities EXCEPT:a.wagesc.instructionb.productivityd.fringe benefitsANS:BproductivityPTS:113.Which of the following are considered part of effective communications?a.listeningc.writingb.readingd.all answers are correctANS:Dall answers are correctPTS:114.Which of the following is NOTan employee responsibility?a.following directionsc.attendanceb.loyaltyd.opportunityANS:DopportunityPTS:115.Critical thinking is being discussed.Technician Asays it is a way to evaluate something with bias.Technician Bsays good critical thinkers begin the process of problem solving by observation. Whois correct?a.A onlyc.both A and Bb.B onlyd.neither A nor BANS:BB onlyPTS:116.Diagnostic aids include ______.a.decision treesb.symptom-based diagnosticsc.a combination of “decision trees” and “symptom-based diagnostics”d.none of these answers is correctANS:Ca combination of “decision trees” and “symptom-based diagnostics”PTS:117.The first step in a logical diagnostic approach is to ______.a.gather informationc.research the informationb.verify the problem existsd.none of these answers is correctANS:A

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